Apple Launches 'No Sound' Repair Program for iPhone 12 and 12 Pro Models

Apple today announced the launch of a new service program that addresses an issue that can cause some iPhone 12 and 12 Pro devices to experience sound issues.

iphone 12 colors trio
According to Apple, a "very small percentage" of ‌iPhone 12‌ and 12 Pro models may experience sound problems because of a component that can fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.

‌iPhone 12‌ and 12 Pro owners who have a device that does not emit sound from the receiver when making or receiving phone calls may be eligible for free service. iPhone 12 mini and iPhone 12 Pro Max models are not affected and are not part of the service program.

Those who have an iPhone experiencing issues can make an appointment at an Apple retail location, or find an Apple Authorized Service Provider. Apple Support can also be contacted to arrange a mail-in repair.

‌iPhone 12‌ or 12 Pro models that have damage that impairs the ability to complete the repair, like a cracked screen, will need to have that issue fixed prior to receiving service. Apple says the repair program covers affected ‌iPhone 12‌ or 12 Pro devices for two years after the first retail sale of the device.

Related Roundups: iPhone 12, iPhone 12 Pro
Related Forum: iPhone

Top Rated Comments

now i see it Avatar
3 weeks ago
what's a small percentage of 250 million iPhone 12 sold? 2.5 million?
Score: 20 Votes (Like | Disagree)
thadoggfather Avatar
3 weeks ago
my iPhone 12 Pro doesn't have this but now im worried about it so I'll just get an iPhone 13 Max 1TB.

its just easier that way
Score: 16 Votes (Like | Disagree)
Hammerd Avatar
3 weeks ago
The usual "very small percentage" :rolleyes:
Score: 13 Votes (Like | Disagree)
Boris Bronson Avatar
3 weeks ago

This is BS. Majority of people in the world don’t have these kind of contracts. Most people keep their phones longer than 2 years. Besides, Apple support iPhones software for at least 5 years. Only having 2 years for a component failure is ridiculous. Either put an actual recall or have longer coverage. Like I said, the old Apple used to have 4 years for programs like this. But I guess Apple is no longer interested in giving good support for the premium price they’re charging.
Tim doesn’t give a toss about the customer. Just $ signs to him.
Score: 12 Votes (Like | Disagree)
now i see it Avatar
3 weeks ago
Coming from a 6 Plus with Touch Disease to an iPhone 7 with Loop Disease, then an iPhone 12 with Sound Disease — these things should have been vaccinated before leaving the factory.
Score: 11 Votes (Like | Disagree)
velocityg4 Avatar
3 weeks ago
Two years is an absurdly short time for a defect. Especially when half that time is covered by Applecare or no added coverage if you have Applecare+.

It should be four years like any prior program. Really three years added to any warranty end date.

This just seems like Apple thinks there'll be a really high failure rate by four years.
Score: 10 Votes (Like | Disagree)

Top Stories

iphone 13 pro colors

Apple Unveils iPhone 13 Pro and iPhone 13 Pro Max With ProMotion Displays and Up to 1TB Storage

Tuesday September 14, 2021 11:02 am PDT by
Apple today announced the iPhone 13 Pro and iPhone 13 Pro Max at its "California Streaming" event, featuring brighter Super Retina XDR displays with ProMotion, improved rear cameras, a more powerful variant of the A15 Bionic chip, up to 1TB of storage, a new Sierra Blue color option, and more. The iPhone 13 Pro and iPhone 13 Pro Max come in the same 6.1 and 6.7-inch display sizes as the...
iphone 13 pro colors

Shooting 4K ProRes Video Requires iPhone 13 Pro With at Least 256GB Storage

Tuesday September 14, 2021 7:57 pm PDT by
The new iPhone 13 Pro models support 4K ProRes video recording, but there's a catch if you want to capture video at the highest quality - you need an iPhone 13 Pro or Pro Max with at least 256GB of storage space. On Apple's tech specs page for the new devices and in the press release announcing the new iPhone 13 Pro models, Apple says that if you have an iPhone 13 Pro or iPhone 13 Pro Max...
iphone 13 pro 1tb

iPhone 13 Pro Available With Up to 1TB of Storage, Pricing Tops Out at Record $1,599

Tuesday September 14, 2021 12:05 pm PDT by
Apple today announced that the iPhone 13 Pro and iPhone 13 Pro Max are available with up to 1TB of storage, which is the largest storage capacity ever offered in an iPhone. The storage option is not cheap, with the iPhone 13 Pro Max with 1TB of storage priced at $1,599 in the United States, making it the most expensive iPhone ever. Four storage capacities are available for the iPhone 13 Pro...
Apple iphone13 colors 09142021 big

Cellular Carriers Begin Sharing Deals and Offers Coming to iPhone 13 and iPhone 13 Pro

Tuesday September 14, 2021 1:07 pm PDT by
With the imminent launch of brand new iPhone models, cellular carriers are already beginning to share various offers that should help save you money when buying the iPhone 13. AT&T Starting with AT&T, new and existing AT&T customers will have the opportunity to get a new iPhone 13 Pro or iPhone 13 mini at no cost, with an eligible trade in and on an unlimited cellular plan. Under this...
iphone 13 iphone 13 pro cameras

Leaks Reveal Major iPhone 13 Camera Upgrades

Wednesday September 8, 2021 2:19 am PDT by
The upcoming iPhone 13 models will feature a large number of significant rear camera hardware upgrades, recent reports have revealed. All of the iPhone 13 models, including the 5.4-inch iPhone 13 mini, 6.1-inch iPhone 13, 6.1-inch iPhone 13 Pro, and 6.7-inch iPhone 13 Pro Max, are expected to offer sensor-shift stabilization on their Wide cameras to reduce camera shake, bringing over the...
iPhone 13 Dummy Thumbnail 2

Full iPhone 13 Feature Breakdown: Everything Rumors Say We Can Expect

Tuesday August 31, 2021 7:50 am PDT by
With the launch of Apple's iPhone 13 lineup believed to be just a few weeks away, we have compiled all of the coherent rumors from our coverage over the past year to build a full picture of the features and upgrades coming to the company's new smartphones. For clarity, only explicit improvements, upgrades, and new features compared to the iPhone 12 lineup are listed. It is worth noting that...
iphone lineup september

iPhone XR and iPhone 12 Pro Discontinued, iPhone 12, iPhone 12 Mini, iPhone 11, and iPhone SE Still Available

Tuesday September 14, 2021 11:37 am PDT by
With the launch of the new iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max, Apple has refined its iPhone lineup and has discontinued the iPhone XR and the iPhone 12 Pro. The iPhone 12, iPhone 11, and iPhone SE are still around as lower-cost options, with all models getting a price drop. Apple's full lineup continues to be priced starting at $399: iPhone SE - $399 iPhon...
a15 chip iphone 13

iPhone 13 Pro Offers Significantly Improved GPU Performance Compared to iPhone 12 Pro

Wednesday September 15, 2021 1:50 pm PDT by
Just a day after the iPhone 13 models were announced by Apple, the first Geekbench score has already surfaced. Someone has benchmarked the GPU performance of the iPhone 13 Pro, and there's a significant performance increase compared to the prior-generation iPhone 12 Pro. The iPhone 13 Pro, or iPhone14,2, earned a Metal score of 14216, a 55 percent increase compared to the 9123 Metal score...
iphone 13 dummy model lineup

Here's What the iPhone 13 Lineup Will Look Like

Monday July 12, 2021 10:54 am PDT by
Apple's 2021 iPhone models aren't expected to launch until September, but thanks to rumors, CAD drawings, and renderings, we already know what to expect. Dummy models are now circulating, and we got our hands on a set to give MacRumors readers an overview of the leaks that we've been seeing for months now. Subscribe to the MacRumors YouTube channel for more videos. We have dummy models of...
iphone 13 september 24

All iPhone 13 Models Available to Pre-Order This Friday With September 24 Release Date

Tuesday September 14, 2021 11:21 am PDT by
Apple today announced that the iPhone 13 mini, iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max will all be available to pre-order this Friday, September 17 at 5 a.m. Pacific Time, and all four devices will launch one week later on Friday, September 24. These dates apply to customers in the United States, Australia, Canada, China, Germany, India, Japan, the UK, and more than 30 other countries and ...