Apple Highlights How the App Store Prevents Fraud Amid Legal Battle With Epic Games

Apple today announced that, through a combination of automated technologies and human review processes, the company protected customers from more than $1.5 billion in potentially fraudulent transactions in 2020.

app store blue banner
Apple said secure payment technologies like Apple Pay and StoreKit (In-App Purchase) play an essential role in keeping users safe:

With online data breaches frustratingly common, these protections are an essential part of keeping users safe. But users may not realize that when their credit card information is breached or stolen from another source, fraudsters may turn to online marketplaces like the App Store to attempt to purchase digital goods and services that can be laundered or used for illicit purposes.

Apple focuses relentlessly on this kind of fraud as well. In 2020 alone, the fusion of sophisticated technology and human review prevented more than 3 million stolen cards from being used to purchase stolen goods and services, and banned nearly 1 million accounts from transacting again. In total, Apple protected users from more than $1.5 billion in potentially fraudulent transactions in 2020.

Apple shared a variety of additional statistics that aim to emphasize the security and privacy of the App Store, amid a high-profile trial with Fortnite creator Epic Games, which has described the App Store as a monopoly and anti-competitive. Apple said thanks to its "industry-leading antifraud efforts," the App Store is "the safest place to find and download apps," citing Nokia's 2020 Threat Intelligence Report.

Key Statistics

  • In 2020, Apple protected customers from more than $1.5 billion in potentially fraudulent transactions.
  • In 2020, nearly 1 million problematic new apps, and an additional nearly 1 million app updates, were rejected or removed from the App Store.
  • In 2020, more than 48,000 apps were rejected for containing hidden or undocumented features, and more than 150,000 apps were rejected because they were found to be spam, copycats, or misleading to users.
  • In 2020, about 95,000 apps were removed from the App Store for fraudulent violations, predominantly for bait-and-switch maneuvers.
  • In 2020, over 215,000 apps were rejected for privacy violations.
  • Apple terminated 470,000 developer accounts in 2020 and rejected an additional 205,000 developer enrollments over fraud concerns.
  • In the last month, Apple blocked more than 3.2 million instances of apps distributed illicitly through the Apple Developer Enterprise Program.

Apple said its goal is always to get new apps onto the App Store, with the company's App Review team assisting more than 180,000 new developers in launching apps in 2020. In some cases, an app might be unfinished or not functioning properly when it's submitted for approval, or it might not yet have a sufficient mechanism for moderating user-generated content. In 2020, nearly one million problematic new apps, and an additional nearly one million app updates, were rejected or removed for a range of reasons like those, according to Apple.

A smaller but significant subset of these rejections were for more egregious violations that could harm users. In 2020, Apple said its App Review team rejected more than 48,000 apps for containing hidden or undocumented features, while more than 150,000 apps were rejected because they were found to be spam, copycats, or misleading to users in ways such as manipulating them into making a purchase.

Some developers perform a "bait and switch" by fundamentally changing how the app works after the review process to evade the App Store Review Guidelines, according to Apple. When such apps are discovered, Apple said they are rejected or removed immediately from the App Store, and developers are notified of a 14-day appeals process before their Apple Developer Program accounts are permanently terminated.

In 2020, about 95,000 apps were removed from the App Store for fraudulent violations, including bait-and-switch maneuvers, according to Apple.

Apple said it terminated 470,000 developer accounts in 2020, and rejected an additional 205,000 developer enrollments over fraud concerns. The company also deactivated 244 million customer accounts due to fraudulent and abusive activity.

As for App Store reviews and ratings, Apple said it relies on a combination of machine learning, artificial intelligence, and human review by expert teams to moderate these ratings and reviews to help ensure accuracy. Since 2020, Apple said it has processed over one billion ratings and over 100 million reviews, and over 250 million ratings and reviews were removed for not meeting moderation standards.

Apple said it also recently deployed new moderation tools to verify rating and review account authenticity, to analyze written reviews for signs of fraud, and to ensure that content from deactivated accounts is removed.

During its trial against Epic Games, Apple has argued that a single, curated App Store is necessary to protect the security, privacy, reliability, and quality that customers have come to expect from the company. Epic Games, meanwhile, has argued that Apple should allow third-party app stores and direct payment options on the iPhone and iPad.

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Top Rated Comments

I7guy Avatar
42 months ago
Considering how many apps are in the app store and there is no way to lock down the app store completely without encumbering devs and users Apple does a pretty good job.:apple:
Score: 10 Votes (Like | Disagree)
ArtOfWarfare Avatar
42 months ago
That's a lot of numbers with no context. How does it compare against how well other stores are addressing fraud?

Apple needs to be justifying why their store should be the only store on iOS. They don't need to merely prove that they're doing something - I don't think I ever accused Apple of doing absolutely nothing - they need to prove that they're doing significantly more than anyone else is capable of. They need to prove that by permitting downloads to come from elsewhere, there'd be a substancial increase in fraud.

As is, tons of fraud still happens on the App Store. As Apple's own executives say, it's almost as if the review process doesn't exist there's so much junk that gets through.

===

Has anyone else noticed that MacRumor's coverage of this trial doesn't look like the coverage from anywhere else? Reading MR, you'd think that Apple is winning and Epic's lawyers are totally incompetent. Reading coverage from any mainstream newsite, you'd get the opposite impression.
Score: 7 Votes (Like | Disagree)
applicious84 Avatar
42 months ago
Oh wow. I wonder how much Android users were defrauded and how that compares.
Score: 6 Votes (Like | Disagree)
TheYayAreaLiving ?️ Avatar
42 months ago
Apple is going to win! Give it up EPIC.

EPIC Fail battle.
Score: 6 Votes (Like | Disagree)
Krizoitz Avatar
42 months ago

Well thank you Daddy Apple from protecting me from scam apps & fraud. Whatever would we have done before you came along to save us.

Oh wait......
I’ll never understand this mentality. Apple isn’t forcing you to use its products, nor are they hiding what they do. It’s no secret that the AppStore is the only way to get apps on iOS. If that’s such a horrible thing to you it’s easy to not have to deal with it, don’t get an iPhone.
Score: 4 Votes (Like | Disagree)
I7guy Avatar
42 months ago

Just $1.5B in "potentially fraudulent transactions in 2020"? That's an order of magnitude (or worse) less than the amount of money Apple charged iOS users for their "services". This indicates that humanity would definitely be better off without Apple services.
Seems to indicate that humanity is better off for their services. Glass half-empty or half-full, I guess.
Score: 4 Votes (Like | Disagree)