Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

I had onsite repair for an eMac, in around 2005-2006 I think at my home. At the time AppleCare had an option for onsite repair. It was a third party repair person but paid for by AppleCare. I had to specifically ask for it, but they offered it.

"available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas."

SO glad they rolled this out in these small markets with no Apple Store. The rest of us still have to do repairs with Apple by FedEx......

The nameservers for gotechmobileservices.com are squaretrade.com, so it's probably SquareTrade Go, which was named iCracked before SquareTrade bought them.

We had a power Mac 6100 that had numerous issues. The on-site dude kept replacing components and it kept failing. After replacing everything else he finally replaced the case. That fixed it! He said the damn thing was haunted. My law partner and I still laugh about that one. ?

This topic is mostly ******** on its face. I "intimately knew" the company which supposedly had an exclusive, nationwide, onsite repair contract with Apple for about 15 years. That company provided excellent service to Apple customers and Apple, with many repairs requiring next-day, priority service. The employees of that service company I "knew well" knew the devices well, and worked with Apple support often to provide solid fixes and satisfaction. But......Apple got greedy, and began screwing the service company by repeatedly telling Apple Care customers they had to take their Imacs, Emacs, Mini-Macs and displays to an Apple service center, often located over a hundred miles away from the customer. When the service center ICare store couldn't fix it, the "aforementioned" service provider was grudgingly called to schedule service. Those techs got the parts the next day, and traveled sometimes quite a distance to do an onsite repair. The Apple customers were most often furious at Apple, now finding out they had onsite repair service all along, as guaranteed by their AppleCare contract. Apple screwed both the customer, and the service provider by withholding revenue to them, which is always necessary to continue to operate. This short-shrifting continued on for quite awhile, really pissing off customers...not to mention the shock to the customer when they were told they would have to pay a repair fee, whereas the mentioned onsite service provider charged nothing....part of the contract. Finally, when Apple came out with the newest thin IMac with no optical reader, it ended up being financially unserviceable since attempting to open up the tight, sealed display ended up with an unacceptable breakage rate, chargeable to the provider. The new IMac being very popular, yet engineered to be extremely difficult and expensive to service. I "learned" the service provider essentially said "enough is enough." Aside from the above, in comparing industry-wide computer customers, Apple customers are known to be above anal, thinking they are owed the moon. But....Apple Care contracts used to offer guaranteed, onsite service...(don't know if they still do). So an Apple customer with AppleCare has every legal right to demand onsite service, no matter what the rep on the phone tells you. Be firm with them. Greed continues to show its ugly face in Apple.

AppleCare customers pay the same price as in store...no extra fees. $29 to fix a display at my house...sign me up!