Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

Apple is now offering an onsite repair option for customers in select cities who need issues with their Apple devices addressed but aren't able to visit a repair shop or Apple Store.

The onsite repair options are available through Apple Authorized Service Provider Go Tech Services, which promises to repair your device "at your home or office."

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When visiting Apple's Support site to initiate a device repair, there's now a mention of an onsite option when scheduling a repair. "Look for an Apple Authorized Service Provider or Genius Bar. In select locations, onsite service may be available."

Onsite repairs from Go Tech Services appear to be available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas. When choosing a repair option in one of these cities, Go Tech Services can be selected as one of the repair providers.

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Go Tech Services is listed as the top option in cities where it is available, and selecting it warns that an onsite visit fee may be charged in addition to the provider's standard repair cost. Apple's support site does not include additional details about the fee, and clicking the "Book through this provider" option redirects users to Go Tech Services' website, where an appointment can be scheduled.

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On the site, users are instructed to select a date and a time for a repair, but this part of the booking process also does not include information on fees. In San Francisco, there are no available same-day appointments, with the earliest appointment available on Monday.

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Apple offers onsite repairs for its enterprise customers, but until now, there has never been a similar repair option for regular consumers. Go Tech Services is an Apple Authorized Service Provider, so the repairs aren't coming directly from Apple, but it's akin to visiting a similar AASP like Mobile Kangaroo or Best Buy.

It's not clear the extent of the problems that can be addressed by the onsite service provider. We were able to choose Go Tech Services for a cracked iPhone display, but not for a battery replacement.

Go Tech Services appears to operate exclusively through Apple, as visiting the company's website redirects to a notice that repairs must be initiated through Apple's support site.

Top Rated Comments

swingerofbirch Avatar
31 months ago
I had onsite repair for an eMac, in around 2005-2006 I think at my home. At the time AppleCare had an option for onsite repair. It was a third party repair person but paid for by AppleCare. I had to specifically ask for it, but they offered it.
Score: 3 Votes (Like | Disagree)
seenett Avatar
31 months ago
"available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas."

SO glad they rolled this out in these small markets with no Apple Store. The rest of us still have to do repairs with Apple by FedEx......
Score: 3 Votes (Like | Disagree)
konqerror Avatar
31 months ago
The nameservers for gotechmobileservices.com are squaretrade.com, so it's probably SquareTrade Go, which was named iCracked before SquareTrade bought them.
Score: 2 Votes (Like | Disagree)
MacLawyer Avatar
31 months ago
We had a power Mac 6100 that had numerous issues. The on-site dude kept replacing components and it kept failing. After replacing everything else he finally replaced the case. That fixed it! He said the damn thing was haunted. My law partner and I still laugh about that one. ?
Score: 2 Votes (Like | Disagree)
edkrane Avatar
23 months ago
This topic is mostly ******** on its face. I "intimately knew" the company which supposedly had an exclusive, nationwide, onsite repair contract with Apple for about 15 years. That company provided excellent service to Apple customers and Apple, with many repairs requiring next-day, priority service. The employees of that service company I "knew well" knew the devices well, and worked with Apple support often to provide solid fixes and satisfaction. But......Apple got greedy, and began screwing the service company by repeatedly telling Apple Care customers they had to take their Imacs, Emacs, Mini-Macs and displays to an Apple service center, often located over a hundred miles away from the customer. When the service center ICare store couldn't fix it, the "aforementioned" service provider was grudgingly called to schedule service. Those techs got the parts the next day, and traveled sometimes quite a distance to do an onsite repair. The Apple customers were most often furious at Apple, now finding out they had onsite repair service all along, as guaranteed by their AppleCare contract. Apple screwed both the customer, and the service provider by withholding revenue to them, which is always necessary to continue to operate. This short-shrifting continued on for quite awhile, really pissing off customers...not to mention the shock to the customer when they were told they would have to pay a repair fee, whereas the mentioned onsite service provider charged nothing....part of the contract. Finally, when Apple came out with the newest thin IMac with no optical reader, it ended up being financially unserviceable since attempting to open up the tight, sealed display ended up with an unacceptable breakage rate, chargeable to the provider. The new IMac being very popular, yet engineered to be extremely difficult and expensive to service. I "learned" the service provider essentially said "enough is enough." Aside from the above, in comparing industry-wide computer customers, Apple customers are known to be above anal, thinking they are owed the moon. But....Apple Care contracts used to offer guaranteed, onsite service...(don't know if they still do). So an Apple customer with AppleCare has every legal right to demand onsite service, no matter what the rep on the phone tells you. Be firm with them. Greed continues to show its ugly face in Apple.
Score: 1 Votes (Like | Disagree)
stevejobsghostsghost Avatar
31 months ago
AppleCare customers pay the same price as in store...no extra fees. $29 to fix a display at my house...sign me up!
Score: 1 Votes (Like | Disagree)

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