Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

Apple is now offering an onsite repair option for customers in select cities who need issues with their Apple devices addressed but aren't able to visit a repair shop or Apple Store.

The onsite repair options are available through Apple Authorized Service Provider Go Tech Services, which promises to repair your device "at your home or office."

applescheduleonsiterepair
When visiting Apple's Support site to initiate a device repair, there's now a mention of an onsite option when scheduling a repair. "Look for an Apple Authorized Service Provider or Genius Bar. In select locations, onsite service may be available."

Onsite repairs from Go Tech Services appear to be available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas. When choosing a repair option in one of these cities, Go Tech Services can be selected as one of the repair providers.

gotechrepairoption
Go Tech Services is listed as the top option in cities where it is available, and selecting it warns that an onsite visit fee may be charged in addition to the provider's standard repair cost. Apple's support site does not include additional details about the fee, and clicking the "Book through this provider" option redirects users to Go Tech Services' website, where an appointment can be scheduled.

gotechrepairsnewyork
On the site, users are instructed to select a date and a time for a repair, but this part of the booking process also does not include information on fees. In San Francisco, there are no available same-day appointments, with the earliest appointment available on Monday.

applerepairsgotechwebsite
Apple offers onsite repairs for its enterprise customers, but until now, there has never been a similar repair option for regular consumers. Go Tech Services is an Apple Authorized Service Provider, so the repairs aren't coming directly from Apple, but it's akin to visiting a similar AASP like Mobile Kangaroo or Best Buy.

It's not clear the extent of the problems that can be addressed by the onsite service provider. We were able to choose Go Tech Services for a cracked iPhone display, but not for a battery replacement.

Go Tech Services appears to operate exclusively through Apple, as visiting the company's website redirects to a notice that repairs must be initiated through Apple's support site.

Top Rated Comments

swingerofbirch Avatar
22 months ago
I had onsite repair for an eMac, in around 2005-2006 I think at my home. At the time AppleCare had an option for onsite repair. It was a third party repair person but paid for by AppleCare. I had to specifically ask for it, but they offered it.
Score: 3 Votes (Like | Disagree)
seenett Avatar
22 months ago
"available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas."

SO glad they rolled this out in these small markets with no Apple Store. The rest of us still have to do repairs with Apple by FedEx......
Score: 3 Votes (Like | Disagree)
konqerror Avatar
22 months ago
The nameservers for gotechmobileservices.com are squaretrade.com, so it's probably SquareTrade Go, which was named iCracked before SquareTrade bought them.
Score: 2 Votes (Like | Disagree)
MacLawyer Avatar
22 months ago
We had a power Mac 6100 that had numerous issues. The on-site dude kept replacing components and it kept failing. After replacing everything else he finally replaced the case. That fixed it! He said the damn thing was haunted. My law partner and I still laugh about that one. ?
Score: 2 Votes (Like | Disagree)
edkrane Avatar
13 months ago
This topic is mostly ******** on its face. I "intimately knew" the company which supposedly had an exclusive, nationwide, onsite repair contract with Apple for about 15 years. That company provided excellent service to Apple customers and Apple, with many repairs requiring next-day, priority service. The employees of that service company I "knew well" knew the devices well, and worked with Apple support often to provide solid fixes and satisfaction. But......Apple got greedy, and began screwing the service company by repeatedly telling Apple Care customers they had to take their Imacs, Emacs, Mini-Macs and displays to an Apple service center, often located over a hundred miles away from the customer. When the service center ICare store couldn't fix it, the "aforementioned" service provider was grudgingly called to schedule service. Those techs got the parts the next day, and traveled sometimes quite a distance to do an onsite repair. The Apple customers were most often furious at Apple, now finding out they had onsite repair service all along, as guaranteed by their AppleCare contract. Apple screwed both the customer, and the service provider by withholding revenue to them, which is always necessary to continue to operate. This short-shrifting continued on for quite awhile, really pissing off customers...not to mention the shock to the customer when they were told they would have to pay a repair fee, whereas the mentioned onsite service provider charged nothing....part of the contract. Finally, when Apple came out with the newest thin IMac with no optical reader, it ended up being financially unserviceable since attempting to open up the tight, sealed display ended up with an unacceptable breakage rate, chargeable to the provider. The new IMac being very popular, yet engineered to be extremely difficult and expensive to service. I "learned" the service provider essentially said "enough is enough." Aside from the above, in comparing industry-wide computer customers, Apple customers are known to be above anal, thinking they are owed the moon. But....Apple Care contracts used to offer guaranteed, onsite service...(don't know if they still do). So an Apple customer with AppleCare has every legal right to demand onsite service, no matter what the rep on the phone tells you. Be firm with them. Greed continues to show its ugly face in Apple.
Score: 1 Votes (Like | Disagree)
stevejobsghostsghost Avatar
22 months ago
AppleCare customers pay the same price as in store...no extra fees. $29 to fix a display at my house...sign me up!
Score: 1 Votes (Like | Disagree)

Top Stories

m1x mac mini screen feature

High-End 'M1X' Mac Mini With New Design and Additional Ports Expected to Launch in the 'Next Several Months'

Sunday August 22, 2021 5:59 am PDT by
Apple can be expected to launch an updated high-end Mac mini with a new design and a faster "M1X" Apple silicon processor in the "next several months," Bloomberg's Mark Gurman reports. In the latest publication of his Power On newsletter, Gurman writes that a new high-end Mac mini, which has previously been reported to feature a new design with additional ports, can be expected to replace...
mac scanner permission error

Apple Says Fix Planned for 'You Do Not Have Permission to Open the Application' Error When Using a Scanner on Mac

Saturday August 14, 2021 6:15 am PDT by
In a newly published support document on its website, Apple has acknowledged an error that some users may receive when they try to use a scanner with a Mac in the Image Capture app, Preview app, or the Printers & Scanners section of System Preferences. A screenshot of the error message from the HP Support Community When attempting to use a scanner with a Mac, Apple said users might get an...
macbookpro13large

macOS Big Sur Update Bricking Some Older MacBook Pro Models

Sunday November 15, 2020 5:33 am PST by
A large number of late 2013 and mid 2014 13-inch MacBook Pro owners are reporting that the macOS Big Sur update is bricking their machines. A MacRumors forum thread contains a significant number of users reporting the issue, and similar problems are being reported across Reddit and the Apple Support Communities, suggesting the problem is widespread. Users are reporting that during the...
original iphone

Phil Schiller Says iPhone Was 'Earth-Shattering' Ten Years Ago and Remains 'Unmatched' Today

Monday January 9, 2017 7:15 am PST by
To commemorate the tenth anniversary of the iPhone, Apple marketing chief Phil Schiller sat down with tech journalist Steven Levy for a wide-ranging interview about the smartphone's past, present, and future. The report first reflects upon the iPhone's lack of support for third-party apps in its first year. The argument inside Apple was split between whether the iPhone should be a closed...
m1 imac orange

New iMac Tidbits: Headphone Jack on Side, Ethernet Port on Power Adapter, Spatial Audio and WiFi 6 Support, No SD Card Slot

Wednesday April 21, 2021 6:38 am PDT by
Apple yesterday announced a completely redesigned 24-inch iMac with the M1 Apple silicon chip. The new iMac, the first major redesign of the Mac desktop computer since 2012, has several changes compared to the previous generation. In the aftermath of the event, a few new features and tidbits may have slipped under the radar, so we’ve compiled this list of some of the less-talked-about...
omg lightning cable comparison

Security Researcher Develops Lightning Cable With Hidden Chip to Steal Passwords

Thursday September 2, 2021 6:59 am PDT by
A normal-looking Lightning cable that can used to steal data like passwords and send it to a hacker has been developed, Vice reports. The "OMG Cable" compared to Apple's Lightning to USB cable. The "OMG Cable" works exactly like a normal Lightning to USB cable and can log keystrokes from connected Mac keyboards, iPads, and iPhones, and then send this data to a bad actor who could be over a...
Top Stories 75 Thumbnail

Top Stories: Last-Minute iPhone 13 Rumors, Apple Announces App Store Changes, and More

Saturday September 4, 2021 6:00 am PDT by
The finish line is in sight! Apple's annual iPhone event is likely just a week or so away and all eyes will be on the company as it unveils the next version of its most popular product line. With any luck, we'll also see the next-generation Apple Watch and perhaps even some new AirPods. Other news this week saw Apple making some more changes to its App Store policies in response to a...
General YouTube Feature 1

YouTube Premium and Music Surpass 50 Million Subscribers

Friday September 3, 2021 2:19 am PDT by
YouTube says it has passed 50 million subscribers for its Premium and Music subscriptions, making it the "fastest growing music subscription" service in the world, according to YouTube's global head of music, Lyor Cohen. YouTube says that it has more than 50 million paying subscribers collectively across YouTube Premium and YouTube Music. The Google-owned service says it attributes this...
iPhone 13 Dummy Thumbnail 2

Full iPhone 13 Feature Breakdown: Everything Rumors Say We Can Expect

Tuesday August 31, 2021 7:50 am PDT by
With the launch of Apple's iPhone 13 lineup believed to be just a few weeks away, we have compiled all of the coherent rumors from our coverage over the past year to build a full picture of the features and upgrades coming to the company's new smartphones. For clarity, only explicit improvements, upgrades, and new features compared to the iPhone 12 lineup are listed. It is worth noting that...
apple wallet drivers license

Apple Announces First U.S. States That Will Let You Add Your Driver's License to Your iPhone

Wednesday September 1, 2021 6:15 am PDT by
Apple today announced the first U.S. states that will be rolling out the ability for residents to add their driver's license or state ID to the Wallet app on the iPhone and Apple Watch. Arizona and Georgia will be the first states to support the feature, with Connecticut, Iowa, Kentucky, Maryland, Oklahoma, and Utah to follow, according to Apple. Apple said select TSA security checkpoints in ...