Apple Offering Onsite Device Repairs in Select Cities Through Go Tech Services

Apple is now offering an onsite repair option for customers in select cities who need issues with their Apple devices addressed but aren't able to visit a repair shop or Apple Store.

The onsite repair options are available through Apple Authorized Service Provider Go Tech Services, which promises to repair your device "at your home or office."

applescheduleonsiterepair
When visiting Apple's Support site to initiate a device repair, there's now a mention of an onsite option when scheduling a repair. "Look for an Apple Authorized Service Provider or Genius Bar. In select locations, onsite service may be available."

Onsite repairs from Go Tech Services appear to be available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas. When choosing a repair option in one of these cities, Go Tech Services can be selected as one of the repair providers.

gotechrepairoption
Go Tech Services is listed as the top option in cities where it is available, and selecting it warns that an onsite visit fee may be charged in addition to the provider's standard repair cost. Apple's support site does not include additional details about the fee, and clicking the "Book through this provider" option redirects users to Go Tech Services' website, where an appointment can be scheduled.

gotechrepairsnewyork
On the site, users are instructed to select a date and a time for a repair, but this part of the booking process also does not include information on fees. In San Francisco, there are no available same-day appointments, with the earliest appointment available on Monday.

applerepairsgotechwebsite
Apple offers onsite repairs for its enterprise customers, but until now, there has never been a similar repair option for regular consumers. Go Tech Services is an Apple Authorized Service Provider, so the repairs aren't coming directly from Apple, but it's akin to visiting a similar AASP like Mobile Kangaroo or Best Buy.

It's not clear the extent of the problems that can be addressed by the onsite service provider. We were able to choose Go Tech Services for a cracked iPhone display, but not for a battery replacement.

Go Tech Services appears to operate exclusively through Apple, as visiting the company's website redirects to a notice that repairs must be initiated through Apple's support site.

Popular Stories

iOS 18

iOS 18.4 Will Include These New Features for Your iPhone

Wednesday February 5, 2025 7:15 am PST by
iOS 18.3 was released last month, so the first iOS 18.4 beta should be coming soon. iOS 18.4 is expected to be a more substantial update for the iPhone, with several new features and changes related to Apple Intelligence and beyond. Apple's website suggests that iOS 18.4 will be released in April, following beta testing. Below, we outline what to expect from the update so far. Apple...
iCloud General Feature Redux

iPhone Users Who Pay for iCloud Storage Receive an All-New Perk

Thursday February 6, 2025 11:21 am PST by
If you pay for iCloud storage on your iPhone, Apple has a new perk for you, at no additional cost. iCloud+ is the official name for Apple's paid iCloud storage plans, which range from 50GB for $0.99 per month to 12TB for $59.99 per month in the United States. iCloud+ plans already come with multiple perks for free, such as Hide My Email and HomeKit Secure Video, and now there is another one...
maxresdefault

An Apple TV Refresh is Coming in 2025 - Here's What You Should Know

Wednesday February 5, 2025 10:17 am PST by
Apple hasn't refreshed the Apple TV since 2022, but rumors suggest that we're finally going to get an update in 2025. We don't have a full picture of what to expect yet, but we have some hints on what's coming. Subscribe to the MacRumors YouTube channel for more videos. Updated A-Series Chip The current Apple TV 4K uses the A15 Bionic chip that was in the iPhone 13 lineup, and it's time for...
iPhone SE 4 Single Camera Thumb

iPhone SE 4 Launching as Soon as Next Week

Thursday February 6, 2025 3:30 pm PST by
Apple's next-generation iPhone SE could debut as soon as next week with a launch to follow later in February, reports Bloomberg's Mark Gurman. Apple isn't expected to hold an event for the iPhone SE 4, and will instead unveil the device through a press release. The iPhone SE 4 is expected to have an iPhone 14-style design, with Apple eliminating the thick bezels and Touch ID Home button of...
iOS 18

iOS 18.3.1 Update Coming Soon for iPhones

Thursday February 6, 2025 7:31 am PST by
Apple is internally testing iOS 18.3.1 for iPhones, according to our website's analytics logs, which have been a consistently reliable indicator of upcoming iOS versions. The software update should be released within the next few weeks. iOS 18.3.1 should be a minor update that addresses software bugs and/or security vulnerabilities. Apple Intelligence notification summaries for news and...
iCloud General Feature Redux

Apple Ordered by UK to Create Global iCloud Encryption Backdoor

Friday February 7, 2025 2:37 am PST by
The British government has secretly demanded that Apple give it blanket access to all encrypted user content uploaded to the cloud, reports The Washington Post. The undisclosed order is said to have been issued last month, and requires that Apple creates a back door that allows UK security officials unencumbered access to encrypted user data worldwide – an unprecedented demand not before...
disney

Disney+ Loses 700,000 Subscribers Following Price Increase

Wednesday February 5, 2025 3:34 pm PST by
Disney+ lost 700,000 subscribers worldwide in recent months, according to Disney's earnings results for the first quarter of 2025. Disney said it now has 124.6 million Disney+ subscribers, a decrease of 0.7 million compared to its subscriber numbers in the fourth quarter of 2024. The drop in subscribers comes after Disney+ prices increased in the fall. Disney+ with Ads went from $7.99 to...
Apple Leak Feature

Apple Leaker Issues Apology: 'Profound and Expensive Mistake'

Friday February 7, 2025 9:21 am PST by
Last year, we reported that Apple sued its former software engineer Andrew Aude for providing journalists with confidential information about the company's future plans, including details about the Journal app, Vision Pro headset, and more. As reported by 9to5Mac, the Superior Court of Santa Clara County on Thursday dismissed the lawsuit after Apple and Aude reached an agreement to resolve...

Top Rated Comments

swingerofbirch Avatar
66 months ago
I had onsite repair for an eMac, in around 2005-2006 I think at my home. At the time AppleCare had an option for onsite repair. It was a third party repair person but paid for by AppleCare. I had to specifically ask for it, but they offered it.
Score: 3 Votes (Like | Disagree)
seenett Avatar
66 months ago
"available in San Francisco, Los Angeles, New York, Chicago, Houston, and Dallas."

SO glad they rolled this out in these small markets with no Apple Store. The rest of us still have to do repairs with Apple by FedEx......
Score: 3 Votes (Like | Disagree)
konqerror Avatar
66 months ago
The nameservers for gotechmobileservices.com are squaretrade.com, so it's probably SquareTrade Go, which was named iCracked before SquareTrade bought them.
Score: 2 Votes (Like | Disagree)
MacLawyer Avatar
66 months ago
We had a power Mac 6100 that had numerous issues. The on-site dude kept replacing components and it kept failing. After replacing everything else he finally replaced the case. That fixed it! He said the damn thing was haunted. My law partner and I still laugh about that one. ?
Score: 2 Votes (Like | Disagree)
edkrane Avatar
57 months ago
This topic is mostly ******** on its face. I "intimately knew" the company which supposedly had an exclusive, nationwide, onsite repair contract with Apple for about 15 years. That company provided excellent service to Apple customers and Apple, with many repairs requiring next-day, priority service. The employees of that service company I "knew well" knew the devices well, and worked with Apple support often to provide solid fixes and satisfaction. But......Apple got greedy, and began screwing the service company by repeatedly telling Apple Care customers they had to take their Imacs, Emacs, Mini-Macs and displays to an Apple service center, often located over a hundred miles away from the customer. When the service center ICare store couldn't fix it, the "aforementioned" service provider was grudgingly called to schedule service. Those techs got the parts the next day, and traveled sometimes quite a distance to do an onsite repair. The Apple customers were most often furious at Apple, now finding out they had onsite repair service all along, as guaranteed by their AppleCare contract. Apple screwed both the customer, and the service provider by withholding revenue to them, which is always necessary to continue to operate. This short-shrifting continued on for quite awhile, really pissing off customers...not to mention the shock to the customer when they were told they would have to pay a repair fee, whereas the mentioned onsite service provider charged nothing....part of the contract. Finally, when Apple came out with the newest thin IMac with no optical reader, it ended up being financially unserviceable since attempting to open up the tight, sealed display ended up with an unacceptable breakage rate, chargeable to the provider. The new IMac being very popular, yet engineered to be extremely difficult and expensive to service. I "learned" the service provider essentially said "enough is enough." Aside from the above, in comparing industry-wide computer customers, Apple customers are known to be above anal, thinking they are owed the moon. But....Apple Care contracts used to offer guaranteed, onsite service...(don't know if they still do). So an Apple customer with AppleCare has every legal right to demand onsite service, no matter what the rep on the phone tells you. Be firm with them. Greed continues to show its ugly face in Apple.
Score: 1 Votes (Like | Disagree)
stevejobsghostsghost Avatar
66 months ago
AppleCare customers pay the same price as in store...no extra fees. $29 to fix a display at my house...sign me up!
Score: 1 Votes (Like | Disagree)