Apple Advises iPhone 11 Smart Battery Case Users to Update to iOS 13.2 to Ensure Camera Button Works Properly

In an internal document shared with Apple Authorized Service Providers today, obtained by MacRumors, Apple has indicated that some customers may report that the camera button on the Smart Battery Case for the iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max does not function correctly.


Before providing service, Apple has advised technicians to ensure the iPhone is updated to the latest iOS version, noting that the camera button will not function correctly unless the device is running iOS 13.2 or later.

Apple has also advised technicians to remind customers that a single quick press of the button will not launch the Camera app in order to avoid unintentional presses. The button must be pressed and held for the app to open. Holding the button for too long, however, will close the Camera app and return to the Lock screen.

All in all, Apple does not appear to be acknowledging an actual issue with the cases here, but rather helping to clear up some confusion.


Smart Battery Cases for the ‌iPhone 11‌, ‌iPhone 11 Pro‌, and ‌iPhone 11 Pro Max‌ launched late last month and are priced at $129 for all models. The cases are available in White and Black, and the Pro versions also come in Pink Sand.

Related Roundups: iPhone 11, iPhone 11 Pro

Top Rated Comments

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7 weeks ago


Can't even get a simple button working bugfree

Doesn't appear that it's a simple button. And seems like it's working too.
Rating: 10 Votes
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7 weeks ago
Can't even get a simple button working bugfree
Rating: 7 Votes
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7 weeks ago


Can't even get a simple button working bugfree

Can’t even make a comment without stuffing it up and getting it wrong ?
Rating: 7 Votes
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7 weeks ago


Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?

I, for one, knows that; but does it launch the camera? ?
Didn't think so. ?
Rating: 5 Votes
Avatar
7 weeks ago


Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?


It's on the wrong end of the phone. Ever try it? You tend to have your fingers in the shot.
Rating: 4 Votes
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7 weeks ago
Should have made it standard on the phone itself.
Rating: 3 Votes
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7 weeks ago


Can't even get a simple button working bugfree


You’d like heaps of pocket photos?
Rating: 2 Votes
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7 weeks ago


How anyone can look at those OLED screens without a splitting headache is beyond me

I’ve read some people do indeed have issues with the OLED screens. Too bad to hear that. Its a good thing the LCD screens are still so good that its not that big of a deal really to not have the OLED.
Rating: 1 Votes
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3 weeks ago


It's on the wrong end of the phone. Ever try it? You tend to have your fingers in the shot.

Yes, I use it exclusively, and have been for years. With no fingers in my photos.
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I, for one, knows that; but does it launch the camera? ?
Didn't think so. ?

Of course not, but the camera button does. Or a slight swipe of the home screen. Both of which don’t require adding a giant cyst to my phone.
Rating: -2 Votes
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