In an internal document shared with Apple Authorized Service Providers today, obtained by MacRumors, Apple has indicated that some customers may report that the camera button on the Smart Battery Case for the iPhone 11, ‌iPhone 11‌ Pro, or iPhone 11 Pro Max does not function correctly.

smartbatterycasebutton
Before providing service, Apple has advised technicians to ensure the iPhone is updated to the latest iOS version, noting that the camera button will not function correctly unless the device is running iOS 13.2 or later.

Apple has also advised technicians to remind customers that a single quick press of the button will not launch the Camera app in order to avoid unintentional presses. The button must be pressed and held for the app to open. Holding the button for too long, however, will close the Camera app and return to the Lock screen.

All in all, Apple does not appear to be acknowledging an actual issue with the cases here, but rather helping to clear up some confusion.


Smart Battery Cases for the ‌iPhone 11‌, ‌iPhone 11‌ Pro, and ‌iPhone 11 Pro Max‌ launched late last month and are priced at $129 for all models. The cases are available in White and Black, and the Pro versions also come in Pink Sand.

Related Roundup: iPhone 11

Top Rated Comments

C DM Avatar
18 months ago

Can't even get a simple button working bugfree
Doesn't appear that it's a simple button. And seems like it's working too.
Score: 10 Votes (Like | Disagree)
macfacts Avatar
18 months ago
Can't even get a simple button working bugfree
Score: 7 Votes (Like | Disagree)
Guessman84 Avatar
18 months ago

Can't even get a simple button working bugfree
Can’t even make a comment without stuffing it up and getting it wrong ?
Score: 7 Votes (Like | Disagree)
B4U Avatar
18 months ago

Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?
I, for one, knows that; but does it launch the camera? ?
Didn't think so. ?
Score: 5 Votes (Like | Disagree)
konqerror Avatar
18 months ago

Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?
It's on the wrong end of the phone. Ever try it? You tend to have your fingers in the shot.
Score: 4 Votes (Like | Disagree)
B4U Avatar
18 months ago
Should have made it standard on the phone itself.
Score: 3 Votes (Like | Disagree)

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