Apple Advises iPhone 11 Smart Battery Case Users to Update to iOS 13.2 to Ensure Camera Button Works Properly

Friday December 6, 2019 1:18 PM PST by Joe Rossignol

In an internal document shared with Apple Authorized Service Providers today, obtained by MacRumors, Apple has indicated that some customers may report that the camera button on the Smart Battery Case for the iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max does not function correctly.


Before providing service, Apple has advised technicians to ensure the iPhone is updated to the latest iOS version, noting that the camera button will not function correctly unless the device is running iOS 13.2 or later.

Apple has also advised technicians to remind customers that a single quick press of the button will not launch the Camera app in order to avoid unintentional presses. The button must be pressed and held for the app to open. Holding the button for too long, however, will close the Camera app and return to the Lock screen.

All in all, Apple does not appear to be acknowledging an actual issue with the cases here, but rather helping to clear up some confusion.


Smart Battery Cases for the ‌iPhone 11‌, ‌iPhone 11 Pro‌, and ‌iPhone 11 Pro Max‌ launched late last month and are priced at $129 for all models. The cases are available in White and Black, and the Pro versions also come in Pink Sand.

Related Roundups: iPhone 11, iPhone 11 Pro

Top Rated Comments

(View all)
Avatar
18 weeks ago


Can't even get a simple button working bugfree

Doesn't appear that it's a simple button. And seems like it's working too.
Score: 10 Votes (Like | Disagree)
Avatar
18 weeks ago
Can't even get a simple button working bugfree
Score: 7 Votes (Like | Disagree)
Avatar
18 weeks ago


Can't even get a simple button working bugfree

Can’t even make a comment without stuffing it up and getting it wrong ?
Score: 7 Votes (Like | Disagree)
Avatar
18 weeks ago


Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?

I, for one, knows that; but does it launch the camera? ?
Didn't think so. ?
Score: 5 Votes (Like | Disagree)
Avatar
18 weeks ago


Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?

It's on the wrong end of the phone. Ever try it? You tend to have your fingers in the shot.
Score: 4 Votes (Like | Disagree)
Avatar
18 weeks ago
Should have made it standard on the phone itself.
Score: 3 Votes (Like | Disagree)

Top Stories

Leaker Claims New 13-inch MacBook Pro Coming as Soon as Next Month

Monday April 6, 2020 2:56 am PDT by Tim Hardwick
Apple will announce a new 13-inch MacBook Pro in May with the codename J223, according to a rumor shared by YouTuber and leaker Jon Prosser. Note: it’s a refresh to the current 13” So the bigger 14” display upgrade is a big possibility— Jon Prosser (@jon_prosser) April 4, 2020 Analyst Ming-Chi Kuo has said Apple plans to release new MacBook Pro and MacBook Air models with scissor keyboards ...

'Leaked' Images Allegedly Show iPhone 12 With Smaller Notch, Rear Camera Redesign, and Home Screen Widgets

Tuesday April 7, 2020 4:28 am PDT by Tim Hardwick
Two images shared on social media this morning are currently stoking speculation about possible hardware redesigns coming to the iPhone 12 and the potential introduction of Home screen widgets in iOS 14. Shared by Twitter user Fudge (choco_bit), the images depict a front and rear graphical representation of a smartphone with interface elements on the screen, suggesting it came out of a...

Apple Releases iOS and iPadOS 13.4.1 With Fix for FaceTime Bug

Tuesday April 7, 2020 10:06 am PDT by Juli Clover
Apple today released iOS and iPadOS 13.4.1, minor updates that come two weeks after the release of iOS and iPadOS 13.4, major updates that introduced iCloud Folder Sharing, a new Mail toolbar, trackpad support for the iPad, and more. The iOS and ‌iPadOS‌ 13.4.1 updates are available on all eligible devices over-the-air in the Settings app. To access the updates, go to Settings > General...

More References to Apple's Upcoming Low-Cost iPhone Appear Online

Monday April 6, 2020 4:38 am PDT by Tim Hardwick
Further references to Apple's upcoming low-cost iPhone have appeared online, one on a Chinese e-commerce website and another on Verizon's smartphone trade-in page. Spotted by tech blog MySmartPrice, Chinese retailer JD.com has published a placeholder for Apple's so-called "iPhone 9" that includes a teaser image of a veiled smartphone, but other than that it lacks any particularly revealing...

Apple Reportedly Targeting WWDC for Over-Ear Headphones Launch, New 'AirPods X' Later in the Year

Tuesday April 7, 2020 7:00 am PDT by Eric Slivka
Rumors of Apple-branded over-ear headphones have been circulating for quite some time, while more recent rumors have mentioned an "AirPods Pro Lite" that could also be in the works, and Twitter leaker Jon Prosser's recent foray into Apple rumors provides a bit more detail on what we might able to expect for these products. Current Beats Studio3 Wireless and BeatsX On the over-ear side,...

Facebook Launches 'Tuned' Messaging App for Couples

Wednesday April 8, 2020 4:50 am PDT by Tim Hardwick
Facebook has quietly released Tuned, a new messaging app designed to provide a "private space" for couples to connect, reports The Information. Designed by NPE, an experimental group within the company that was established last year, the app encourages couples to share messages, notes, cards, voice memos, photos and Spotify songs with each other, thereby creating a "digital scrapbook" of...

Apple Shares Assembly and Use Instructions for New Face Shields, Shipping 1 Million Per Week to Medical Workers

Tuesday April 7, 2020 8:54 am PDT by Eric Slivka
Following this weekend's news from Tim Cook that Apple is working with its supply chain to produce a million face shields per week for medical workers, the company has shared a support document outlining how to assemble and adjust the shields. The document includes a series of images and animations showing how the simple three-piece product can be assembled for either a regular fit or with...

Some Users Experiencing System Crashes on macOS 10.15.4, Especially During Large File Transfers

Monday April 6, 2020 8:17 am PDT by Joe Rossignol
A sizeable number of Mac users are experiencing occasional system crashes after updating to macOS Catalina version 10.15.4, released a few weeks ago. The crashing issue appears to be most prominent when users attempt to make large file transfers. In a forum post, SoftRAID described the issue as a bug and said that it is working with Apple engineers on a fix for macOS 10.15.5, or a...

2020 iPad Pro Confirmed to Lack a U1 Ultra Wideband Chip

Tuesday April 7, 2020 7:52 am PDT by Eric Slivka
Last week, we laid out evidence suggesting that the just-released iPad Pro models do not contain a U1 Ultra Wideband chip, including the lack of any mention of the chip in tech specs or Apple's press materials, the absence of software support for U1 features, and more. Most tellingly, iFixit was unable to find the chip or related antennas in the device. Daring Fireball's John Gruber has follo...

The New York Times, IFTTT, Medium, and Other Apps Adopt Sign in With Apple Ahead of June 30 Deadline

Sunday April 5, 2020 7:08 pm PDT by Frank McShan
Apps with sign-in functionality, including The New York Times, IFTTT, Medium, and more, have continued to adopt Apple's secure Sign in with Apple feature ahead of a deadline of June 30. The deadline for these apps to support the feature was recently extended from April 30. Sign in with Apple, first introduced in iOS 13, allows users to create accounts for apps and websites using an Apple ID. ...