Apple Advises iPhone 11 Smart Battery Case Users to Update to iOS 13.2 to Ensure Camera Button Works Properly - MacRumors
Skip to Content

Apple Advises iPhone 11 Smart Battery Case Users to Update to iOS 13.2 to Ensure Camera Button Works Properly

by

In an internal document shared with Apple Authorized Service Providers today, obtained by MacRumors, Apple has indicated that some customers may report that the camera button on the Smart Battery Case for the iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max does not function correctly.

smartbatterycasebutton
Before providing service, Apple has advised technicians to ensure the iPhone is updated to the latest iOS version, noting that the camera button will not function correctly unless the device is running iOS 13.2 or later.

Apple has also advised technicians to remind customers that a single quick press of the button will not launch the Camera app in order to avoid unintentional presses. The button must be pressed and held for the app to open. Holding the button for too long, however, will close the Camera app and return to the Lock screen.

All in all, Apple does not appear to be acknowledging an actual issue with the cases here, but rather helping to clear up some confusion.


Smart Battery Cases for the iPhone 11, iPhone 11 Pro, and ‌iPhone 11 Pro Max‌ launched late last month and are priced at $129 for all models. The cases are available in White and Black, and the Pro versions also come in Pink Sand.

Tag: Smart Battery Case Guide
Related Forum: iPhone

Top Rated Comments

C
C DM
87 months ago

Can't even get a simple button working bugfree
Doesn't appear that it's a simple button. And seems like it's working too.
Score: 10 Votes (Like | Disagree)
Guessman84 Avatar
Guessman84
87 months ago

Can't even get a simple button working bugfree
Can’t even make a comment without stuffing it up and getting it wrong 😆
Score: 7 Votes (Like | Disagree)
macfacts Avatar
macfacts
87 months ago
Can't even get a simple button working bugfree
Score: 7 Votes (Like | Disagree)
B4U Avatar
B4U
87 months ago

Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?
I, for one, knows that; but does it launch the camera? 🤨
Didn't think so. 😏
Score: 5 Votes (Like | Disagree)
K
konqerror
87 months ago

Do people not know that the Volume Up button works to take pictures? Why would we need an additional shutter button when we already have one?
It's on the wrong end of the phone. Ever try it? You tend to have your fingers in the shot.
Score: 4 Votes (Like | Disagree)
B4U Avatar
B4U
87 months ago
Should have made it standard on the phone itself.
Score: 3 Votes (Like | Disagree)
Read All Comments

Popular Stories

iPhone 18 Pro Rumored Colors

What's Coming in September: New iPhones, Apple Watches and More

Thursday August 13, 2026 4:20 pm PDT by
Apple will introduce at least five new devices at its iPhone-centric event next month, and it's also possible we'll get devices waiting on Siri AI like the Apple TV. iPhone 18 Pro The iPhone 18 Pro is going to look like the iPhone 17 Pro, but with a smaller Dynamic Island. It's getting some internal updates, including a new Wide camera with a variable aperture for more control over lighting ...
Read Full Article • 24 comments
iPhone 17 One Year Later Thumb 1

Should You Buy an iPhone 17 Now or Wait for iPhone 18?

Friday August 14, 2026 12:15 pm PDT by
For the first time since Apple started selling standard and "Pro" iPhones, we're not going to get an entry-level iPhone model this fall. Apple doesn't plan to release an iPhone 18 in September, and will only launch the iPhone 18 Pro, iPhone 18 Pro Max, and foldable iPhone Ultra. The lower-cost iPhone 18 won't come out until spring 2027. Subscribe to the MacRumors YouTube channel for more ...
Read Full Article • 87 comments
Everything New Your iPhone Can Do on iOS 27 Feature 1

30 New Things Your iPhone Can Do in iOS 27

Friday August 14, 2026 6:24 am PDT by
Apple will release iOS 27 in September, and despite the company's focus this year on refining its flagship operating system and nixing bugs, there are still many additional features on the way, not least of which is Apple's new context-aware Siri, re-tooled for the generative AI era. This year's major iPhone software update isn't all about AI, though, as the following feature list...
Read Full Article • 39 comments