Update: In a statement, AVID has indicated that the root cause for the reboot issue is unrelated to its creative tools. Google has since confirmed that a Chrome update "may have shipped with a bug that damages the file system on macOS machines" and has provided instructions for affected users.

Original story follows.



2013 mac proVariety reports this morning of a possible computer virus attack or critical software failure affecting Mac Pro workstations across Los Angeles.

According to social media chatter, Hollywood Film and TV editors discovered late on Monday that "trashcan" Mac Pros running older versions of macOS and AVID's Media Composer software were refusing to reboot after shutting down.

The root cause of the issue remains unknown, but online speculation is surfacing a few possibilities, including a virus specifically targeting post-production Macs in the Hollywood area.

Others have suggested an issue with AVID's iLok activation dongle, or perhaps a conflict with the software and a recent system update – possibly related to Apple's Safari browser – that is corrupting data.

Affected users are being advised to try booting in single-user mode and disabling Wi-Fi so that they can back up, while non-affected AVID users have been told not to shut down their Macs so they can also deactivate Wi-Fi and any other networks until a solution is found.


Several companies are said to have been affected by the issue. Neither AVID nor Apple have responded to requests for comment. This is a developing story that will be updated as soon as we learn more.

Related Roundup: Mac Pro
Tag: Avid
Buyer's Guide: Mac Pro (Neutral)
Related Forum: Mac Pro

Top Rated Comments

superiska123 Avatar
68 months ago
If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
Score: 11 Votes (Like | Disagree)
jazstudio Avatar
68 months ago

If you’re working with avid products it’s quite normal not to have the latest macOS. It took avid more then six month until ProTools officially supported Mojave.
And not just Avid. Our support company always kept us a version or two behind in MacOS to keep our systems stable. The only time I'm running the current version is when I buy a new machine.
Score: 11 Votes (Like | Disagree)
flygbuss Avatar
68 months ago

If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
If you’re working with avid products it’s quite normal not to have the latest macOS. It took avid more then six month until ProTools officially supported Mojave.
Score: 10 Votes (Like | Disagree)
keysofanxiety Avatar
68 months ago

If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
Never worked with Avid products I see. They’re notorious for not supporting the latest OS. Plus they’re ubiquitous in the industry so you don’t have much choice but hold off on updating.
Score: 9 Votes (Like | Disagree)
chrfr Avatar
68 months ago
Google has identified the source of this problem being an issue with the Chrome autoupdater (called Keystone.) It actually had nothing at all to do with Avid. There was a new version of Keystone which deleted the /var symbolic link, which only worked on systems which did not have SIP enabled.
https://bugs.chromium.org/p/chromium/issues/detail?id=1007358#c5
Score: 8 Votes (Like | Disagree)
keysofanxiety Avatar
68 months ago

That makes sense, but if it is a software bug that only affects machines running an older version of macOS, it would mean they are running an unsupported macOS version. Therefore, it's only the users' fault, in my opinion, if AVID did update their software (even if it was after a while) and so did Apple.
Possibly, though there’s also the mentality of “if it ain’t broke, don’t fix it”. Frequently they won’t update the OS because it isn’t just a case of waiting for one piece of software to be supported. There’s a whole host of external hardware in these studios that can be screwed up with driver support.

The Snow Leopard>Lion was notorious for this. Whilst 10.7 was utter rubbish, a lot of people got burned and are much more cautious when updating to a whole new OS as a result. Normally they’d wait for the .1 or .2 update before jumping ship so that the groundbreaking niggles will be fixed.

Remember these aren’t consumers. Any downtime from an update that goes wrong or messes up some weird combination of software & hardware (which can happen) is too expensive to risk.

Regardless we don’t yet know the cause of the problem. Could be an Apple issue for all we know.
Score: 8 Votes (Like | Disagree)

Popular Stories

Generic iOS 18

Apple Announces iOS 18.2 Launching Today With These New Features

Wednesday December 11, 2024 5:23 am PST by
Apple has announced that iOS 18.2, iPadOS 18.2, and macOS Sequoia 15.2 will be released today following more than six weeks of beta testing. For the iPhone 15 Pro and iPhone 16 models, the update introduces additional Apple Intelligence features, including Genmoji for creating custom emoji, Image Playground and Image Wand for generating images, and ChatGPT integration for Siri. There is also ...
Generic iOS 18

Apple Seeds Second Release Candidate Versions of iOS 18.2 and More With Genmoji, Image Playground and ChatGPT Integration

Monday December 9, 2024 10:06 am PST by
Apple today seeded the second release candidate versions of upcoming iOS 18.2, iPadOS 18.2, and macOS 15.2 updates to developers and public beta testers for testing purposes, a week after releasing the first RCs. The first iOS 18.2 RC had a build number of 22C150, while the second RC's build number is 22C151. Release candidates represent the final version of beta software that's expected to see a ...
iPhone SE 4 Single Camera Thumb 3

iPhone SE 4 Said to Feature 48MP Rear Lens, 12MP TrueDepth Camera

Monday December 9, 2024 4:48 am PST by
Apple's forthcoming iPhone SE 4 will feature a single 48-megapixel rear camera and a 12-megapixel TrueDepth camera on the front, according to details revealed in a new Korean supply chain report. ET News reports that Korea-based LG Innotek is the main supplier of the front and rear camera modules for the more budget-friendly ~$400 device, which is expected to launch in the first quarter of...
iOS 18

Here Are Apple's Full Release Notes for iOS 18.2

Thursday December 5, 2024 11:48 am PST by
Apple seeded the release candidate version of iOS 18.2 today, which means it's going to see a public launch imminently. Release candidates represent the final version of new software that will be provided to the public should no last minute bugs be found, and Apple includes release notes with the RC launch. The iOS 18.2 release notes provide a look at all of the new features that are coming...
New Things Your iPhone Can Do in iOS 18

20 New Things Your iPhone Can Do in iOS 18.2

Friday December 6, 2024 4:42 am PST by
Apple is set to release iOS 18.2 in the second week of December, bringing the second round of Apple Intelligence features to iPhone 15 Pro and iPhone 16 models. This update brings several major advancements to Apple's AI integration, including completely new image generation tools and a range of Visual Intelligence-based enhancements. There are a handful of new non-AI related feature controls...
Apple MacBook Pro M4 hero

MacBook Pros With OLED Displays Won't Have a Notch, Roadmap Shows

Monday December 9, 2024 7:36 am PST by
Apple plans to remove the notch from the MacBook Pro in a few years from now, according to a roadmap shared by research firm Omdia. The roadmap shows that 14-inch and 16-inch MacBook Pro models released in 2026 will have a hole-punch camera at the top of the display, instead of a notch. It is unclear if there would simply be a pinhole in the display, or if Apple would expand the iPhone's...
airpods pro 2 gradient

AirPods Pro 3 Expected Next Year: Here's What We Know

Thursday November 28, 2024 3:30 am PST by
Despite being released over two years ago, Apple's AirPods Pro 2 continue to dominate the wireless earbud market. However, with the AirPods Pro 3 expected to launch sometime in 2025, anyone thinking of buying Apple's premium earbuds may be wondering if the next generation is worth holding out for. Apart from their audio and noise-canceling performance, which are generally regarded as...
vipps nfc tap to pay iphone

World's First Apple Pay Alternative for iPhone Launches in Norway

Monday December 9, 2024 1:28 am PST by
Norwegian payment service Vipps has become the world's first company to launch a competing tap-to-pay solution to Apple Pay on iPhone, following Apple's agreement with European regulators to open up its NFC technology to third parties. Starting December 9, Vipps users in Norway can make contactless payments in stores using their iPhones. The service initially supports customers of SpareBank...