Update: In a statement, AVID has indicated that the root cause for the reboot issue is unrelated to its creative tools. Google has since confirmed that a Chrome update "may have shipped with a bug that damages the file system on macOS machines" and has provided instructions for affected users.

Original story follows.



2013 mac proVariety reports this morning of a possible computer virus attack or critical software failure affecting Mac Pro workstations across Los Angeles.

According to social media chatter, Hollywood Film and TV editors discovered late on Monday that "trashcan" Mac Pros running older versions of macOS and AVID's Media Composer software were refusing to reboot after shutting down.

The root cause of the issue remains unknown, but online speculation is surfacing a few possibilities, including a virus specifically targeting post-production Macs in the Hollywood area.

Others have suggested an issue with AVID's iLok activation dongle, or perhaps a conflict with the software and a recent system update – possibly related to Apple's Safari browser – that is corrupting data.

Affected users are being advised to try booting in single-user mode and disabling Wi-Fi so that they can back up, while non-affected AVID users have been told not to shut down their Macs so they can also deactivate Wi-Fi and any other networks until a solution is found.


Several companies are said to have been affected by the issue. Neither AVID nor Apple have responded to requests for comment. This is a developing story that will be updated as soon as we learn more.

Related Roundup: Mac Pro
Tag: Avid
Buyer's Guide: Mac Pro (Neutral)
Related Forum: Mac Pro

Top Rated Comments

superiska123 Avatar
66 months ago
If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
Score: 11 Votes (Like | Disagree)
jazstudio Avatar
66 months ago

If you’re working with avid products it’s quite normal not to have the latest macOS. It took avid more then six month until ProTools officially supported Mojave.
And not just Avid. Our support company always kept us a version or two behind in MacOS to keep our systems stable. The only time I'm running the current version is when I buy a new machine.
Score: 11 Votes (Like | Disagree)
flygbuss Avatar
66 months ago

If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
If you’re working with avid products it’s quite normal not to have the latest macOS. It took avid more then six month until ProTools officially supported Mojave.
Score: 10 Votes (Like | Disagree)
keysofanxiety Avatar
66 months ago

If they aren't running the latest software like it says in the article, I don't really see how this is Apple's fault...
Never worked with Avid products I see. They’re notorious for not supporting the latest OS. Plus they’re ubiquitous in the industry so you don’t have much choice but hold off on updating.
Score: 9 Votes (Like | Disagree)
chrfr Avatar
66 months ago
Google has identified the source of this problem being an issue with the Chrome autoupdater (called Keystone.) It actually had nothing at all to do with Avid. There was a new version of Keystone which deleted the /var symbolic link, which only worked on systems which did not have SIP enabled.
https://bugs.chromium.org/p/chromium/issues/detail?id=1007358#c5
Score: 8 Votes (Like | Disagree)
keysofanxiety Avatar
66 months ago

That makes sense, but if it is a software bug that only affects machines running an older version of macOS, it would mean they are running an unsupported macOS version. Therefore, it's only the users' fault, in my opinion, if AVID did update their software (even if it was after a while) and so did Apple.
Possibly, though there’s also the mentality of “if it ain’t broke, don’t fix it”. Frequently they won’t update the OS because it isn’t just a case of waiting for one piece of software to be supported. There’s a whole host of external hardware in these studios that can be screwed up with driver support.

The Snow Leopard>Lion was notorious for this. Whilst 10.7 was utter rubbish, a lot of people got burned and are much more cautious when updating to a whole new OS as a result. Normally they’d wait for the .1 or .2 update before jumping ship so that the groundbreaking niggles will be fixed.

Remember these aren’t consumers. Any downtime from an update that goes wrong or messes up some weird combination of software & hardware (which can happen) is too expensive to risk.

Regardless we don’t yet know the cause of the problem. Could be an Apple issue for all we know.
Score: 8 Votes (Like | Disagree)

Popular Stories

Generic iOS 18

iOS 18.1 With Apple Intelligence: New Features, Release Date, and More

Thursday October 10, 2024 8:26 am PDT by
iOS 18.1 will be released to the public in the coming weeks, and the software update introduces the first Apple Intelligence features for the iPhone. Below, we outline when to expect iOS 18.1 to be released. iOS 18.1: Apple Intelligence Features Here are some of the key Apple Intelligence features in the iOS 18.1 beta so far: A few Siri enhancements, including improved understanding...
16 pro

iPhone 17 Pro Models Rumored to Introduce These 5 New Features

Friday October 11, 2024 8:55 am PDT by
While the iPhone 16 series was released just a few weeks ago, there are already many rumored features for the iPhone 17 models, and especially for the Pro models. Below, we recap five key new features rumored for the iPhone 17 Pro and Pro Max so far: 24MP front camera for all iPhone 17 models: All four iPhone 17 models will feature an upgraded 24-megapixel front-facing camera, according...
Generic iOS 18 Feature Real Mock

Apple Stops Signing iOS 18.0

Thursday October 10, 2024 12:10 pm PDT by
Apple today stopped signing iOS 18.0, preventing iPhone users who have upgraded to iOS 18.0.1 from downgrading to iOS 18. Apple released iOS 18.0.1 a week ago on October 3. It is not unusual for Apple to stop signing older versions of iOS within a week or two after a new version of iOS is released. When Apple stops signing an update, it can no longer be installed on an iPhone due to a...
When Will Apple Launch More M4 Macs Feature

Will Apple Release M4 Macs Soon? Here's What the Latest Rumors Say

Thursday October 10, 2024 6:22 am PDT by
Apple often releases new Macs in the fall, but we are still waiting for official confirmation that the company has similar plans this year. We're approaching the middle of October now, and if Apple plans to announce new Macs before the holidays, recent history suggests it will happen this month. Here's what we know so far. As of writing this, it's been 220 days since Apple released a new...
iPhone 17 Slim Feature Single Camera 2

10 Reasons to Wait for Next Year's iPhone 17

Tuesday October 8, 2024 5:45 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different – already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
ios 18 1 make primary

iOS 18.1 Includes Option to Set 'Primary' Email Address and Change iCloud Email

Friday October 11, 2024 3:55 pm PDT by
In iOS 18.1, there is a new option to set a "Primary" email address in the Settings app, which means it is easier to change the main email address associated with your Apple Account. The Primary email address is the one that is visible to other people when collaborating on and sharing documents, sending calendar invites, and more. Apple did not previously make it easy to change an Apple...
space black mbp

Apple Potentially Facing Worst Leak Since iPhone 4 Was Left in a Bar

Monday October 7, 2024 3:03 pm PDT by
Alleged photos and videos of an unannounced 14-inch MacBook Pro with an M4 chip continue to surface on social media, in what could be the worst product leak for Apple since an employee accidentally left an iPhone 4 prototype at a bar in California in 2010. The latest video of what could be a next-generation MacBook Pro was shared on YouTube Shorts today by Russian channel Romancev768, just...
iPad mini review thumb

iPad Mini 7 Coming Next Month: What to Expect

Tuesday October 8, 2024 6:16 am PDT by
Rumors strongly suggest Apple will release the seventh-generation iPad mini in November, nearly three years after the last refresh. Here's a roundup of what we're expecting from the next version of Apple's small form factor tablet, based on the latest rumors and reports. Design and Display The new iPad mini is likely to retain its compact 8.3-inch display and overall design introduced with...