Angela Ahrendts Departing Apple in April, Deirdre O'Brien to Oversee Retail and People

Apple's retail chief, Angela Ahrendts is set to leave Apple in April after spending five years at the company, Apple announced today.

Deirdre O'Brien, Apple's current "Vice President of People," is set to take Ahrendts' place. O'Brien will be taking on new responsibilities for Apple's retail and online stores in her expanded role as Senior Vice President of Retail and People, reporting directly to Apple CEO Tim Cook.

deirdre obrien apple vp
That's not quite the same role that Ahrendts currently holds as Apple's Senior Vice President of Retail. O'Brien will focus on the connection between the customer and the people, and the processes that serve them.

In her new role as retail leader, she will also lead the People team and will oversee all People-related functions, including talent development and Apple University, recruiting, employee relations and experience, business partnership, benefits, compensation, and inclusion and diversity.

"At Apple, we believe our soul is our people, and Deirdre understands the qualities and strengths of our team better than anyone," said ‌Tim Cook‌, Apple's CEO. "For more than three decades, she has helped keep Apple focused on serving customers and enriching lives. She's an exceptional leader and she's been a vital partner to our retail teams around the world since the very beginning. I am thrilled to work alongside Deirdre in her new role, and I know our 70,000 retail employees will be, too."

In a statement, O'Brien said that she is looking forward to working with Apple's retail teams moving forward.

"People come to Apple to do the best work of their lives, and our retail teams show their passion every day, in every interaction, all around the world," said Deirdre O'Brien, senior vice president of Retail + People. "It is the opportunity of a lifetime to work with, and learn from, such a talented, diverse and imaginative team. I am looking forward to this journey, and to continuing the important work of the People team in supporting all of Apple's amazing employees."

According to Apple, Ahrendts is leaving the company for "new personal and professional pursuits." She first joined Apple in 2014 and has headed up Apple's retail initiatives since then, overseeing the launch of redesigned Apple Stores and customer experiences that have been rolling out across the world over the course of the last few years.

Ahrendts was formerly the Chief Executive Officer of well-known fashion company Burberry, and prior to that role, she held positions at Liz Claiborne and Donna Karan. Cook said that Ahrendts has been "inspiring and energizing" for Apple's retail teams, and that Apple wishes her the "very best."

Ahrendts said that the five years she spent at Apple were the most "stimulating, challenging, and fulfilling" of her career.

"The last five years have been the most stimulating, challenging and fulfilling of my career. Through the teams' collective efforts, Retail has never been stronger or better positioned to make an even greater contribution for Apple," said Angela Ahrendts, senior vice president of Retail. "I feel there is no better time to pass the baton to Deirdre, one of Apple's strongest executives. I look forward to watching how this amazing team, under her leadership, will continue to change the world one person and one community at a time."

As O'Brien takes over for Ahrendts, Apple has more than 35 online stores around the world and 506 retail locations across five continents. Apple recently rolled out an expanded series of "Today at Apple" workshops and classes, another initiative begun under Ahrendts.

Update: Here is Cook's internal memo about the announcement, obtained by Business Insider's Kif Leswing:

Team,

I'm writing to let you know about an important leadership change. Today we're announcing the promotion of one of Apple's most passionate and experienced advocates for our customers and employees — and the departure of a much-loved and accomplished leader who has played a transformative role in shaping Apple's retail experiences.

After five years leading Apple's retail and online stores, Angela Ahrendts is planning to leave Apple in April for new personal and professional pursuits. Angela has inspired and energized our retail teams with the vision of stores as a place where the best of Apple comes together to serve customers and communities. During her tenure, the in-store experience has been redefined with programs like Today at Apple, and our relationship with customers is stronger than ever.

This transition gives us an opportunity to reinforce and carry forward the values that make our retail and online stores the best in the world — and our mission to enrich the lives of others. As I've said many times, Apple's greatest asset is its people. And with that in mind, the best choice to lead our team became clear very quickly.

I am thrilled to announce that Deirdre O'Brien will be taking responsibility for our retail teams in a new role as senior vice president of Retail + People. Deirdre brings insight and experience gained over 30 years at Apple — decades spent focusing on the connection between customers and the people and processes that serve them. Working collaboratively across Apple, Deirdre and her teams empower people to lead with purpose and humanity.

Deirdre was part of the team that planned and launched Apple's very first online and retail stores. She has been a part of Retail's exciting expansion and every product launch since. She knows the value of the deep human connections that retail experiences make possible — and she knows this is where Apple shows its heart and soul.

In her capacity as vice president of People, Deirdre and her team have brought elevated focus to how Apple inspires, connects, develops and cares for its employees — essential efforts that she will continue companywide through the People team in her new and expanded role.

As we look forward, finding new ways to elevate our in-store and online experiences, forging deeper relationships with the customers who love our products, I believe that our team, at every level, is the best in the business. I am grateful to Angela for all she's done for Apple, and I'm looking forward to what Deirdre will bring to her new role.

To everyone in Retail, and our employees worldwide, thanks for all you do to help dreamers become doers, to expand human potential and to do the best work of our lives.

Tim

Related Roundup: Apple Stores

Top Rated Comments

AngerDanger Avatar
30 months ago
Going to miss her incredibly dry Keynote delivery. Where will they ever find somebody so—wait, just slap a wig on Cook and it'll be like Ahrendts never left.



Attachment Image
Score: 91 Votes (Like | Disagree)
Braderunner Avatar
30 months ago
I hate going into an Apple store. Just picking up an online order is a pain. Saw zero improvements under her direction. Next!
Score: 76 Votes (Like | Disagree)
GubbyMan Avatar
30 months ago
I never liked Angela Ahrendts, it’s finally time for her to go. I know she was just responsibe for the stores and not actual product design but I feel like she brought this feeling that Apple devices had to be luxury items with high prices.
Score: 71 Votes (Like | Disagree)
Canezmd Avatar
30 months ago
Seriously, in 5 years what did she do??? The stores are exactly the same, just with worse service. Everyone who works there is overworked, you have to wait forever to get any help. It's a horrible experience.
Score: 67 Votes (Like | Disagree)
yaxomoxay Avatar
30 months ago
(Vice) President of People sounds quite Orwellian....
Score: 47 Votes (Like | Disagree)
vistokid Avatar
30 months ago
Did she do anything while at Apple?
Got RICH(ER)!
Score: 46 Votes (Like | Disagree)

Top Stories

prosser macbook air colors stacked

Images Reveal Colorful New MacBook Air Design

Tuesday May 11, 2021 5:06 am PDT by
Apple's next MacBook Air will feature a completely new design and come in a range of colors like the 24-inch iMac, according to leaker Jon Prosser, who has now released supposedly accurate renders of the new machines based on leaked images. In a new video uploaded to YouTube channel Front Page Tech, Prosser elaborated on his previous prediction that Apple's next-generation MacBook Air models ...
m1 ipad pro chip

M1 iPad Pro Over 50% Faster Than Previous Generation in Early Benchmarks

Tuesday May 11, 2021 11:56 am PDT by
Last month, Apple introduced a new iPad Pro with the same M1 chip found in the latest Macs, and early benchmark results indicate that the M1 iPad Pro is over 50% faster than the previous-generation iPad Pro. Based on five legitimate Geekbench 5 results (here's the fifth) for the fifth-generation 12.9-inch iPad Pro with the M1 chip, the device has average single-core and multi-core scores of...
iPhone 13 Camera Backs

iPhone 13 Models Will Be Slightly Thicker and Will Have Larger Camera Bumps

Monday May 10, 2021 10:41 am PDT by
Apple's upcoming iPhone 13 models will be slightly thicker than the iPhone 12 models and will also feature larger, thicker camera bumps with lenses that protrude less, according to iPhone 13 schematics seen by MacRumors. The new iPhone 13 and 13 Pro models are expected to feature a thickness of 7.57mm, up from 7.4mm in the iPhone 12 models. That's an increase of 0.17mm, which won't be hugely ...
apple park drone june 2018 2

Apple Fires Newly Hired Ex-Facebook Product Manager Following Revelations of Past Misogynistic Comments

Thursday May 13, 2021 12:10 am PDT by
Apple has fired Antonio García Martínez, an ex-Facebook product manager and author of the controversial book "Chaos Monkeys," following public and internal calls for removal and investigation due to past misogynistic statements, The Verge reports. Apple hired Martínez earlier this week to join its ads team, however, comments that Martínez made in the past sparked condemnation from users...
imac m1 blue isolated 16x9 500k

M1 iMac is Up to 56% Faster Than Prior-Generation High-End 21.5-Inch iMac

Wednesday May 12, 2021 10:03 am PDT by
Apple's M1 iMacs are set to start delivering to customers next week, and ahead of the official launch day, benchmarks for the machines have been showing up on Geekbench, likely from reviewers who are testing them. It will come as no surprise that M1 iMac benchmarks are right on par with benchmarks for the M1 MacBook Pro, MacBook Air, and Mac mini, coming in with an average single-core score...
iPad Pro Feature

Early M1 iPad Pro Orders Now Preparing to Ship

Tuesday May 11, 2021 9:41 am PDT by
Apple will soon ship out 11 and 12.9-inch M1 iPad Pro models, according to multiple Twitter users and MacRumors readers who have seen their orders shift to "Preparing to Ship" status. So far, we haven't seen any shipment notifications, but that's the next step and is likely to happen in the near future. Apple has not provided an exact delivery date to those who ordered a new M1 iPad Pro, but ...
fortnite apple logo 2

Judge in Epic vs. Apple Case Floats Potential Compromise

Wednesday May 12, 2021 3:54 pm PDT by
In the ongoing legal battle between Apple and Epic Games, the two companies are this week calling up their expert witnesses to argue their points before Judge Yvonne Gonzalez Rogers, who will make a decision in the case after a three week trial. Expert testimony is not as exciting as some of the leaked App Store documents that were highlighted last week, especially as much of what's being...
AirTag in Envelope Feature 2

AirTag Used to Successfully Track a Mailed Package Across the UK

Wednesday May 12, 2021 8:44 am PDT by
An Apple customer in the United Kingdom has successfully used Apple's Find My network to track an AirTag as it was being sent by mail to a friend in a completely different city. Outlined in a blog post at Intego, Kirk McElhearn said he taped an AirTag to a piece of card, wrapped it inside a small bubble envelope, and then sent it on its way. Kirk lives in the small town of...
maxresdefault

Video: Make Your iPhone Last Longer With These Battery Preserving Tips

Monday May 10, 2021 1:23 pm PDT by
Maximizing battery life is something that many iPhone users deal with on a regular basis as we all want our iPhones to last as long as possible. Sometimes there are bugs in iOS that make the battery drain faster, and sometimes we just need to eke out as much as possible on a long day out and about. Subscribe to the MacRumors YouTube channel for more videos. In our latest YouTube video, MacRumo...
macos big sur ios 14 iphone 12 pro macbook air icloud drive desktop documents hero

Apple Merging 'iCloud Documents and Data' Service With iCloud Drive in May 2022

Tuesday May 11, 2021 2:36 am PDT by
Apple plans to merge its iCloud Documents and Data service with iCloud Drive starting in May of 2022, according to a support document published late last week (via MacGeneration). iCloud Drive and iCloud Documents and Data share the fundamental ability to backup data from apps. However, iCloud Documents and Data was often a cumbersome, confusing experience. In contrast, iCloud Drive is more...