Apple Facing Shortage of 2014 and Mid 2015 5K iMac Displays, Offering Free Delayed Repairs or $600 Off a New Model

Apple has notified Genius Bars and Apple Authorized Service Providers that its inventory of displays for Late 2014 and Mid 2015 models of the 27-inch iMac with Retina 5K display is constrained until mid to late December, according to an internal service document obtained by MacRumors today.

imac screen off
As a result, if a customer with one of those iMac models requires a display repair due to accidental damage, Apple has instructed its service providers to offer a free repair if the customer is willing to wait until mid to late December.

If a customer is unable to wait, Apple will offer a functionally equivalent 2017 model 27-inch iMac with Retina 5K display to be paid for by the customer, minus a $600 or local equivalent discount. The Late 2014 or Mid 2015 iMac must be returned to Apple — the customer will never get it back.

For example, if a customer takes a base model Late 2014 5K iMac with a damaged display to an Apple Store in the United States, and declines to wait until December for a repair, the Genius Bar is instructed to offer the customer a base model 2017 5K iMac for $1,199, down from its original price of $1,799.

Note that the 2017 models will be Customer Replacement Units, or CRUs, but it's unclear if they will be refurbished or brand new.

In order to qualify, the iMac must be out-of-warranty. If the iMac is still covered by AppleCare+ or Apple's standard one-year warranty, Genius Bars and Apple Authorized Service Providers are instructed to proceed with a standard repair. Note that only Late 2014 and Mid 2015 models are eligible — no others.

Unsurprisingly, Apple says any iMac with excessive or catastrophic damage as a result of reckless, abusive, or purposeful conduct is ineligible for a free repair. This includes any iMac that has been crushed or bent, or partially or fully submerged in liquid. This isn't a free 2014-to-2017 iMac upgrade program.

This procedure is to be followed by Apple Store and Apple Authorized Service Provider locations worldwide until display inventory is restored. Non-end users with two or more eligible iMacs with a damaged display are not eligible to claim a free repair to prevent resellers from abusing the offer.

All of this information comes from an internal Apple document obtained by MacRumors from multiple reliable sources, but we can't guarantee this procedure will be offered by all service providers. We also can't guarantee that all Apple employees or technicians will be aware of or acknowledge this temporary policy.

To initiate a repair, head to the Get Support page on Apple.com.

Related Roundup: iMac
Buyer's Guide: iMac (Neutral)
Related Forum: iMac

Top Rated Comments

now i see it Avatar
40 months ago
Oh the joys of all-in-one computers.
Score: 16 Votes (Like | Disagree)
AngerDanger Avatar
40 months ago
It's time for a redesign!

Nine years ago


Today
I say they embrace the notch!



Attachment Image
Score: 16 Votes (Like | Disagree)
MacFather Avatar
40 months ago
Deleted.
Score: 13 Votes (Like | Disagree)
newdeal Avatar
40 months ago
Amazing they support such old hardware.
Why wouldn't they, they practically only update Macs every two years as it is, so these are only a couple cycles behind at most. It would make more sense if the article mentioned the price of an out of warranty display repair. I am guessing replacing the display out of warranty costs about the same $1200 that they are discounting the new one to judging by how much parts for the MacBook Pro 13" non touch bar cost (still in warranty). I am pretty sure the display for my MacBook Pro was a $600 part (Canadian) when I had it replaced
Score: 10 Votes (Like | Disagree)
JCCL Avatar
40 months ago
Hmmm 2015 wouldn't strike me as old, especially for Desktop Computers. Currently my 2015 Surface Pro 4 is on its way to Microsoft, to be replaced for free for a new one 3 years after, due to the dreaded flickering issue.
Score: 8 Votes (Like | Disagree)
macduke Avatar
40 months ago
Weird. I can't imagine there are a lot of iMac displays that get damaged.

Wish there were some rumors about the new iMac and iMac Pros. I need to buy a desktop.
Score: 8 Votes (Like | Disagree)

Related Stories

studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
macos catalina legacy system extension alert

Apple Begins Warning Users That 'Legacy System Extensions' Won't Work With a Future Version of macOS

Wednesday March 25, 2020 9:53 am PDT by
Apple has shared a new support document that indicates kernel extensions — which it calls "legacy system extensions" — will not be compatible with a future version of macOS because they "aren't as secure or reliable as modern alternatives."System extensions are a category of software that works in the background to extend the functionality of your Mac. Some apps install kernel extensions, which...
General Spotify Feature

Spotify Pauses Plans to Add AirPlay 2 Support to iOS App [Update: Spotify Clarifies]

Friday August 6, 2021 9:07 am PDT by
See update at bottom of article Spotify this week confirmed that its plans to add AirPlay 2 support to its iOS app have been placed on indefinite hiatus. In an online discussion forum post, a Spotify representative said the streaming music service had been working on supporting AirPlay 2, but the company has paused the efforts "for now" due to "audio driver compatibility issues." The...
apple privacy

Apple Publishes FAQ to Address Concerns About CSAM Detection and Messages Scanning

Monday August 9, 2021 1:50 am PDT by
Apple has published a FAQ titled "Expanded Protections for Children" which aims to allay users' privacy concerns about the new CSAM detection in iCloud Photos and communication safety for Messages features that the company announced last week. "Since we announced these features, many stakeholders including privacy organizations and child safety organizations have expressed their support of...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
m1 macbook air

Kuo: Mini-LED MacBook Air Coming in Mid-2022

Thursday July 22, 2021 7:48 pm PDT by
Apple will release a new version of the MacBook Air around the middle of 2022, Apple analyst Ming-Chi Kuo said today in note to investors seen by MacRumors. The upcoming MacBook Air will feature a 13.3-inch mini-LED display, which would make it the second Mac to gain mini-LED technology after the 2021 MacBook Pro, which is rumored to include a mini-LED display and is expected to launch later ...
Apple Films Tom Hanks Finch First Look

Apple Original Film 'Finch' Starring Tom Hanks to Premiere November 5

Thursday August 12, 2021 8:52 am PDT by
Apple today announced that the original film "Finch," starring Tom Hanks in its titular role, will premiere on Apple TV+ on Friday, November 5 and shared a first-look image from the film. The first look at "Finch," shared by Apple. The film, which is anticipated to be an awards season contender, revolves around a man, a robot (played by "Get Out" actor Caleb Landry Jones), and a dog that form ...
whatsintheboxiphonexs

Apple's iPhone XS, XS Max and XR Won't Ship With Lightning to 3.5mm Headphone Jack Adapter

Wednesday September 12, 2018 12:58 pm PDT by
Since the headphone jack was removed from the iPhone with the launch of the iPhone 7, Apple has bundled iPhones with a Lightning to 3.5mm Headphone Jack Adapter for customers who continue to have 3.5mm headphones. With the launch of the iPhone XS, iPhone XS Max, and iPhone XR, Apple is discontinuing this practice and will not include the Lightning to 3.5mm Headphone Jack Adapter. On the...
macbook air m1 first benchmark

Apple Silicon M1 Chip in MacBook Air Outperforms High-End 16-Inch MacBook Pro

Wednesday November 11, 2020 4:43 pm PST by
Apple introduced the first MacBook Air, MacBook Pro, and Mac mini with M1 Apple Silicon chips yesterday, and as of today, the first benchmark of the new chip appears to be showing up on the Geekbench site. The M1 chip, which belongs to a MacBook Air with 8GB RAM, features a single-core score of 1687 and a multi-core score of 7433. According to the benchmark, the M1 has a 3.2GHz base...
iphone 13 teal with text

Apple Begins Preparation for iPhone 13 Production Ahead of Fall Launch

Monday June 28, 2021 3:29 am PDT by
We're just a few months away from when Apple is expected to reveal the 2021 iPhone, dubbed the "iPhone 13." In preparation for its launch, it has been pulling in shipments of different components needed to produce the new iPhones, according to a report from DigiTimes. In years past, Apple released its latest iPhone lineup, alongside a new Apple Watch, during a September event at Apple Park....