If you recently purchased a 2017 MacBook Pro prior to today's announcement of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.

There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.

macbookprodesign
If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale offering free Beats headphones.

The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.

I explained my situation and how I saw that they just released the new machines today along with the Beats deal and asked if they might have some mercy for me and let me exchange it for the new one or at least get free Beats. The guy I spoke too said he completely understood my situation and had been there himself, he let me refund my 2017 MBP completely on the spot without even a receipt and told me the cash will be back to me in 2-3 days, at which point I can reorder the new one from the education store for the same price I did before and get my Beats.

In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.

It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.

In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.

The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.

Related Roundup: MacBook Pro 14 & 16"
Related Forum: MacBook Pro

Top Rated Comments

Apple_Robert Avatar
79 months ago
Apple has the best customer service around, in my opinion.
Score: 4 Votes (Like | Disagree)
GeometricLion Avatar
79 months ago
I'm in Australia and I just rang Apple about my 34 day old MacBook Pro and they agreed to give me a full refund. They said they always assess these sorts of things on a case-by-case basis. Cheering!!
Score: 2 Votes (Like | Disagree)
Superfletch Avatar
79 months ago
('https://www.macrumors.com/2018/07/12/2017-macbook-pro-refund-possible-recent-purchase/')


If you recently purchased a 2017 MacBook Pro prior to today's announcement ('https://www.macrumors.com/2018/07/12/apple-launches-2018-macbook-pro-lineup/') of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.

There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.



If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user ('https://www.reddit.com/r/apple/comments/8ybxtk/the_apple_store_may_let_you_refund_your_2017_mbp/') purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale ('https://www.macrumors.com/2018/07/12/apple-2018-back-to-school/') offering free Beats headphones.

The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.

In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.

It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.

In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.

The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.


Article Link: PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund ('https://www.macrumors.com/2018/07/12/2017-macbook-pro-refund-possible-recent-purchase/')
I purchased a 15.4" 3.1Ghz, 16GB, 1TB Touch Bar MacBook Pro from B&H Photo 2 weeks ago. They refused to even consider returning the laptop stating that since it had been open it violated their return policy, end of story. I then went on to explain I had made a $10,000 order on Monday and it hadn't yet got to me and if they were unwilling to work with me here (I didn't want a refund, I wanted to give them more money and get the upgraded model) I would cancel the order and do my business elsewhere. The lady put me on hold and came back a few minutes later and changed her tune and basically stated that they would return the laptop but then I would be responsible for a 20% restocking fee. I explained to her that I wasn't interested in paying another $700 on top of the $600 that the upgrade was going to cost where I was then told that was all they were willing to do. I cancelled the order and it's going to cost them $9399. and some change. At that point she explained that since it was in transit they couldn't cancel it and I would have to refuse shipment. Then there was a snarky comment of some possible shipping fees or what have you. At that point I got real upset and called my credit card company and disputed the charge. FedEx has also been notified to return the shipment to the sender. I will never do business with B&H Photo again. All over the website is says 30-Day return policy, but if you look into it deeper, in small print they state basically "unless you open it". There was a 27" i7 fully loaded iMac and and a 2.8 Mac mini with SSD in the order I cancelled. I purchased a fully loaded 27" iMac i7 from them a year ago. I've spent no less than $20,000 with them the last year and they were unwilling to work with me at all to retain my business. They wouldn't even match Apple's 14-Day policy on a laptop return, which I sure Apple would have made right with them, had they even asked but were evidently unwilling to do. Their loss. B&H Photo has good prices and quick and reasonable shipping. Unfortunately the first time I had a "problem" with them they really dropped the ball in my book and fell on some "small print" policy. My advice to anyone doing business with B&H... don't if you're planning on purchasing a computer because once you break the plastic wrap seal, you're screwed.

Anyhow, I've contacted Apple to see if they would be willing to help me and they are feverishly looking into it for me. They do have some sort of department that will hear your case if the Authorized Retailer you purchased from won't return your item but it's real hard to find and I haven't heard back from them yet. I'm hoping they will hear me out and help even though they are under no obligation to do so. Fingers crossed. I'll be sure and let everyone know how it all works out in the wash, but one thing is for sure... I'll never do business with B&H again, if for no other reason than the snarky comment by the rep that was on the phone and the way they flip flopped on their policy after they realized I had a $10,000 order outstanding, but wouldn't go ahead and follow thru and tried to bilk me out of another $700. Shamefull.

I probably could have literally told them the item was defective and just returned it and no one would have been the wiser but I tried to do the right thing and I guess... shame on me. Live and Learn. Apple, if you're watching.... please, please, please help me out here like you've done so many other people. Please don't make me regret doing business with your Apple Authorized Retailer, B&H PHOTO, anymore than I already have. :(

Gary Fletcher
Score: 2 Votes (Like | Disagree)
stevaroo01 Avatar
79 months ago
I’m literally at the Apple store in Indianapolis right now doing this. They accepted a return for my spec’d out 2017 MBP that I bought 30 days ago exactly.
Score: 2 Votes (Like | Disagree)
stevaroo01 Avatar
79 months ago
anyone had any luck of getting this done with having the 2017 model for over a month or so?
I had mine for exactly one month. Bought my 2017 custom config on June 12. They didn’t give me any trouble and even helped place the order for my new custom config while I was still in store.
Score: 2 Votes (Like | Disagree)
joueboy Avatar
79 months ago
Similar experience, bought a 13" Touch bar 9 days ago, went to my local Apple store and they told me they'll obviously accept to refund which will allow me to get the new model. Customer service always on point.
You said 9 days ago, 14 days is allowable. You’re making it a big deal at this period no question asked either way they’ll just take your item. It’s standard in a lot of businesses if returned within 14 days. Anything beyond will be considered great customer sevice. But this is just some random situation and every store is different and also depends on the customer and the genius you’re talking at that period of time. Back in the days Apple customer service was much better before they gone crazy with the Apple Care. I’m thinking if you’re already over 14 days and didn’t bought an Apple Care most likely they just say sorry.
[doublepost=1531426516][/doublepost]
anyone had any luck of getting this done with having the 2017 model for over a month or so?
You’re pretty much out of luck but it won’t hurt to try. I heard a lot of praises has already been made on 2018. The keyboard itself is already a significant upgrade one tech review said he could tell the difference. On top of that a much newer processor and everything would have been a year much longer to keep, than just being a late for just over a month.
Score: 1 Votes (Like | Disagree)

Popular Stories

iPhone 16 Pro Sizes Feature

iPhone 16 Series Is Just Two Months Away: Everything We Know

Monday July 15, 2024 4:44 am PDT by
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
macbook pro january

Best Buy's Black Friday in July Sale Takes Up to $700 Off M3 MacBook Pro for Members

Monday July 15, 2024 11:05 am PDT by
Best Buy's "Black Friday in July" sale is in full swing today, and in addition to a few iPad Air discounts we shared earlier, there are also some steep markdowns on the M3 MacBook Pro. You will need a My Best Buy Plus or Total membership in order to get some of these deals. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may receive a small...
ipaos 18 image playground

Apple Releases First iOS 18 and iPadOS 18 Public Betas

Monday July 15, 2024 1:16 pm PDT by
Apple today provided the first betas of iOS 18 and iPadOS 18 to public beta testers, bringing the new software to the general public for the first time since the Worldwide Developers Conference in June. Apple has seeded three developer betas so far, and the first public beta includes the same content that's in the third developer beta. Subscribe to the MacRumors YouTube channel for more videos. ...
maxresdefault

Apple's AirPods Pro 2 vs. Samsung's Galaxy Buds3 Pro

Saturday July 13, 2024 8:00 am PDT by
Samsung this week introduced its latest earbuds, the Galaxy Buds3 Pro, which look quite a bit like Apple's AirPods Pro 2. Given the similarities, we thought we'd compare Samsung's new earbuds to the AirPods Pro. Subscribe to the MacRumors YouTube channel for more videos. Design wise, you could potentially mistake Samsung's Galaxy Buds3 Pro for the AirPods Pro. The Buds3 Pro have the same...
Beyond iPhone 13 Better Blue Face ID Single Camera Hole

10 Reasons to Wait for Next Year's iPhone 17

Monday July 8, 2024 5:00 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different – already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
Generic iOS 18 Feature Real Mock

Apple Seeds Revised Third Betas of iOS 18 and iPadOS 18 to Developers

Monday July 15, 2024 10:09 am PDT by
Apple today seeded updated third betas iOS 18 and iPadOS 18 to developers for testing purposes, with the software coming a week after Apple initially released the third betas. Registered developers are able to opt into the betas by opening up the Settings app, going to the Software Update section, tapping on the "Beta Updates" option, and toggling on the ‌iOS 18/iPadOS 18‌ Developer Beta ...