Apple Now Offering Free Repairs of 42mm Apple Watch Series 2 Models With Swollen Batteries

Apple will repair select Apple Watch Series 2 models that do not power on or have a swollen battery free of charge as part of a new service policy.

An original Apple Watch with an expanded battery via Apple Support Communities

"Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery," wrote Apple, in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and subsequently obtained by MacRumors.

"Apple will service eligible devices free of charge," according to the document, numbered SN4534 in Apple's internal GSX portal. "Apple will authorize coverage for eligible devices for three years after the original date of purchase."

The policy was issued in at least the United States, Canada, Mexico, and Europe, so it is likely a worldwide initiative where service providers are available.

A swollen battery can prevent an Apple Watch from powering on or cause the display to burst open. Photos of the issue have been shared by customers in the Apple Support Communities and MacRumors forums in recent months, but the majority of the incidents are first-generation models released in 2015.

Eligibility is limited to any 42mm-sized Apple Watch Series 2 models, including Sport, Edition, Hermès, and Nike+ variants, pending a visual-mechanical inspection, according to a companion document numbered OP1977. The warranty status of the Apple Watch does not affect coverage, the document states.

This new policy does not apply to the original Apple Watch, Series 1 and Series 3 models, or any 38mm model. A few years ago, however, Apple enacted a similar policy for original Apple Watch models with swollen or expanded batteries that offers free repairs within three years of the original date of purchase.

Affected customers can visit the Contact Apple Support page, select Apple Watch → Battery, Power, and Charging → Bring in for Repair to schedule an appointment with the Genius Bar at an Apple Store or at an Apple Authorized Service Provider. There are also options to contact Apple advisors by phone or online chat. Battery replacements are completed at an off-site Apple Repair Center.

Apple advises customers inquiring about a refund for a previous Apple Watch Series 2 battery replacement to contact its support advisors.

Apple has not announced this policy publicly as it does with some of its other repair programs, but MacRumors has verified the internal document's authenticity with multiple sources. However, outside of our control, some Apple employees advise customers that no such policy exists. In these cases, our only advice is to keep trying or escalate the case to a senior advisor if possible.

Related Roundups: Apple Watch, watchOS 6
Buyer's Guide: Apple Watch (Neutral)

Top Rated Comments

(View all)
Avatar
28 months ago
I have a friend that had this issue but never mentioned it until his girlfriend just casually mentioned it when we were all out for lunch. The look on his face for being "outted" was priceless. He's the usual Apple diehard that will never let you know when one of his Apple devices has an issue. It Never surprises me anytime I run into an Apple users like this, that try to hide defects or any kind of problem they're having with their Apple device. I just don't understand this need to be so protective of this company. Lol.
Score: 28 Votes (Like | Disagree)
Avatar
28 months ago

I had the same problem with a swollen battery with my iPhone 5s that wouldn't keep a charge and Apple made me pay the $79, then ruined the phone, sent it back with most of my apps disabled by not sending it back with the same IOS. Go figure.

CLASS ACTION LAWSUIT!

Which has absolutely nothing to contribute to the article topic. On a positive side, Apple extending the free repairs regarding the swollen batteries on the Series 2 demonstrates they at least acknowledge the issue. Good luck with your lawsuit.
Score: 17 Votes (Like | Disagree)
Avatar
28 months ago

="WatchFromAfar, post: 25982615, member: 1066710"]

I have a gold out of warranty watch that refuses to power on. Reading these posts of people managing to get similar watches serviced makes me wonder if it's worth giving it a shot at a repair. I have moved on to a series 3 LTE Nike and series 2 Nike sport but I certainly would not mind having tj at gold one working again.


This post right here demonstrates what's the problem is with a tech company coming out with a "watch"

Nobody's Omega, Rolex , TAG Heuer, Breitling etc refused to "power on"

Yes but nobody's Omega, Rolex, TAG Heuer or Breitling help me navigate turns and lane changes through unfamiliar territory, tracks my sleep, helps me track my activity, keeps me connected to important notices from my kids' school like road closures or detours between my house and the school, tracks the weather, the moon phases, my cardiac condition. That's just naming a few things. Maybe some of those watches can do a few of those functions or something else...but all of them? All in a package small enough to fit on a petite person's wrist no less.

Lol, and I DO have some fancy watches that refuse to power on. Because their itty bitty non rechargeable batteries died. I also have kinetic and solar powered watches. But I got spoiled having a computer on my wrist. It's hard to go back to giving that wrist space back to a device that only tells me the time and date, albeit prettily.
Score: 13 Votes (Like | Disagree)
Avatar
28 months ago
Great Apple is standing by their growing market dominance in the wearable tech. On a similar note, I just got a series 0 way-out-of-warranty replaced free of charge when it would not charge after being offline for months. (It looped between white and red apple logo when trying to charge)
Score: 10 Votes (Like | Disagree)
Avatar
28 months ago

Also, why is Apple not being so public about this repair program? Seems like they don't want to repair these or want to keep it on the low for publicity purposes.

What do you want them to do exactly? Apple is open about this repair policy in store, online chat or over the phone. If the customer has an issue with the watch, they very may well visit sites like these or contact Apple directly to find out more anyways, which would be explained to them. Other tech sites have reported Battery replacement concerns from Apple in the past from issued memo’s.

Also, I highly doubt an expanding Apple Watch Battery would reach a major publicity level, this isn’t on a level that Samsung’s Note 7 was in comparison.
Score: 9 Votes (Like | Disagree)
Avatar
28 months ago
Oh this isn’t good.... I thought this was an issue exclusive to the Series 0? I guess not... I hope my Series 1 isn’t affected.
Pretty poor design if this issue affects multiple versions.
Score: 8 Votes (Like | Disagree)

Top Stories

Leaker: Apple to Stick With Lightning Over USB-C for 'iPhone 12' Before Going Port-Less Next Year

Tuesday May 26, 2020 2:31 am PDT by
Apple will use a Lightning port instead of USB-C in the upcoming "iPhone 12," but it will be the last major series of Apple's flagship phones to do so, with models set to combine wireless charging and a port-less Smart Connector system for data transfer and syncing in the iPhone "13 series" next year. The above claim comes from occasional Apple leaker and Twitter user "Fudge" (@choco_bit),...

Apple Releases macOS Catalina 10.15.5 With Battery Health Management Features, Fix for Finder Freezing

Tuesday May 26, 2020 1:59 pm PDT by
Apple today released macOS Catalina 10.15.5, the fifth update to the macOS Catalina operating system that was released in October 2019. macOS Catalina 10.15.5 comes two months after the launch of macOS Catalina 10.15.4, which introduced Screen Time Communication Limits. macOS Catalina 10.15.5 is a free update that can be downloaded from the Mac App Store using the Update feature in the...

Apple Reissuing Numerous iOS App Updates, Potentially Related to Recent 'This App is No Longer Shared' Bug

Sunday May 24, 2020 9:13 pm PDT by
Over the past few hours, a number of MacRumors readers have reported seeing dozens or even hundreds of pending app updates showing in the App Store on their iOS devices, including for many apps that were already recently updated by the users. In many cases, the dates listed on these new app updates extend back as far as ten days. Apple has not shared any information as to why updates for...

16-Inch MacBook Pro, iPad Pro, and iMac Pro With Mini-LED Displays Again Rumored to Launch in 2021

Tuesday May 26, 2020 5:30 am PDT by
Apple plans to release several higher-end devices with Mini-LED displays in 2021, including a new 12.9-inch iPad Pro in the first quarter, a new 16-inch MacBook Pro in the second quarter, and a new 27-inch iMac in the second half of the year, according to Jeff Pu, an analyst at Chinese research firm GF Securities. This timeframe lines up with one shared by analyst Ming-Chi Kuo, who recently...

Jailbreak Tool 'unc0ver' 5.0 Released With iOS 13.5 Compatibility

Sunday May 24, 2020 3:06 pm PDT by
The team behind the "unc0ver" jailbreaking tool for iOS has released version 5.0.0 of its software that claims to have the ability to jailbreak "every signed iOS version on every device" using a zero-day kernel vulnerability by Pwn20wnd, a renowned iOS hacker. The announcement comes just days after it was announced that the tool would soon launch. The unc0ver website highlights how the tool...

Future AirPods to Include 'Ambient Light Sensors' Possibly Related to Rumored Health Features

Monday May 25, 2020 2:53 am PDT by
Apple is reportedly looking to integrate light sensors in a new model of AirPods in the next couple of years, according to a new report today, suggesting their use could be part of rumored upcoming health monitoring features in the true wireless earbuds. In a paywalled article, DigiTimes reports that ASE Technology could be involved in manufacturing the sensors: Apple is expected to...

First App Using Apple and Google's Exposure Notification API Launches in Switzerland

Tuesday May 26, 2020 3:02 pm PDT by
The first app that takes advantage of the Exposure Notification API developed by Apple and Google has launched in Switzerland, according to a report from the BBC. A team of app developers working on contact tracing app called SwissCovid have rolled out the app in a beta capacity for members of the Swiss army, hospital workers, and civil servants. After the app is tested and approved by MPs,...

'This App is No Longer Shared' iOS Bug Preventing Some Apps From Opening

Friday May 22, 2020 3:58 pm PDT by
An app bug is causing some iOS users to be unable to open their apps, with affected iPhone and iPad users seeing the message "This app is no longer shared with you" when attempting to access an app. There are multiple complaints about the issue on the MacRumors forums and on Twitter from users who are running into problems. A MacRumors reader describes the issue:Is anyone else experiencing...

HBO Max Now Available on Apple TV and iOS Devices

Wednesday May 27, 2020 2:42 am PDT by
HBO Max launched today, and is now available on Apple TV, iPhone, and iPad. WarnerMedia's new streaming service, which replaces HBO Now, combines HBO content with shows and films from Warner Bros and Turner TV. The service is available as a native app on the ‌Apple TV‌ HD and ‌Apple TV‌ 4K, but second and third-generation ‌Apple TV‌ owners will need to AirPlay HBO Max content...

Apple's Pro Display XDR Wins 'Displays of the Year' Award

Tuesday May 26, 2020 7:45 am PDT by
The Society for Information Display today announced its selections for the 26th Annual Display Industry Awards, and Apple has once again taken one of the top spots, this time with its Pro Display XDR that debuted last year alongside the revamped Mac Pro. The Pro Display XDR was one of three display products named "Displays of the Year," alongside Samsung's foldable display and BOE's...