Chinese Consumer Group Demands Answers From Apple Over Older iPhone Slowdowns

by

Apple's iPhone slowdown controversy extended to China on Tuesday after a Chinese consumer group asked the tech giant for information about iOS updates that reduce the performance of older iPhones (via Reuters).

The Shanghai Consumer Council has written to Apple and requested an explanation for the slowdowns and information about what Apple planned to do to rectify the problem. The consumer group, which is a non-government organization approved by the Chinese authorities, demanded a response by Friday, according to state news agency Xinhua.

iphone 6 plus battery
The council explained that its query came in response to consumer feedback that old iPhones became sluggish after upgrading the operating system to iOS 10.2.1. It said it had received 2,615 complaints about Apple products and services in 2017, compared to 964 complaints in 2015.

Last month Apple confirmed that it introduced power management features in the update to improve performance and prevent unexpected shutdowns as the battery in the devices starts to degrade. The company faces an increasing number of lawsuits that either accuse the company of intentionally slowing down older iPhones, or of failing to disclose power management changes it made starting in iOS 10.2.1.

For more information about the power management system that Apple implemented in the update, check out our frequently asked questions.

Top Rated Comments

69Mustang Avatar
38 months ago

Do they have difficulty reading? Apple have already done this.

Apple should just copy and paste their last statement on the matter.

I think part of the problem is the statement that Apple released. It introduced more questions than it answered. Plus it was pretty deflective. Batteries degrade over time? Well yes, yes they do. No one was questioning that. Why are Apple's batteries randomly shutting down? Why didn't they institute the program they have now? Why be so secretive when they were already thought to be obsoleting phones? The situation was compounded by Apple refusing to replace batteries unless the phone passed a battery test. So yeah, people have questions.

There's a subset of people who simply believe everything Apple says. Apparently, there's another subset who are less accepting. That group is a bit more vociferous.
Score: 11 Votes (Like | Disagree)
Fzang Avatar
38 months ago

...a simple Google search is obviously beyond their expertise.

Reach*
Score: 9 Votes (Like | Disagree)
mrzz Avatar
38 months ago

Why not. Everyone else is cashing in on this

as IP6 user you would talk differently. This crap just half killed perf. of phones which were COMPLETELY FINE and without any reboots etc. before they introduced this trash. They just more than deserve it.
[doublepost=1516106463][/doublepost]

Do they have difficulty reading? Apple have already done this.

Apple should just copy and paste their last statement on the matter.

their explanation is unsatisfactory
Score: 8 Votes (Like | Disagree)
Rufuss Sewell Avatar
38 months ago
I want to know why my 4S can’t type letters on a screen. It was lightning fast for the first 3 OSes. Then each update made it slower and slower.

Now it’s completely useless.

No one will convince me that this wasn’t done on purpose. No OS optimization for newer phones would cause a perfectly fine device to take 10 seconds per letter to type. My old VIC 20 from 1980 can type letters on a screen with no lag.

Purposeful slowing of older devices has been happening long before this particular issue.
Score: 7 Votes (Like | Disagree)
Bawstun Avatar
38 months ago
Yikes. They’re going to lose billions for selling defective phones.

Here’s the proof: degraded iPads are not throttled. Apple released a statement saying it “only applies” to iPhones and that the iPads, regardless of degradation, are not throttled by the “fix”, or, what it really is: the recall workaround.

They got caught. Simple as. Recall every iPhone after the 6 and make this right, Apple! The courts are going to suggest it anyway, once you start losing every lawsuit.
[doublepost=1516098714][/doublepost]

That would probably be Tim.... you know where the old buck stops, right?

Tim Cook will be fired shortly. I don’t expect him to make it to 2019, if very far into 2019. Consumer backlash hasn’t begun yet, once the media blows up with reports of Apple losing, or settling all of these lawsuits - he’s out.
[doublepost=1516098928][/doublepost]

Do they have difficulty reading? Apple have already done this.

Apple should just copy and paste their last statement on the matter.


The United States House of Representatives also want more answers. They want to know what fix is in store other than the software throttling. France government is also involved.

Three different countries GOVERNMENTS are involved now, as well as 34 separate law firms. LMAO!! @ anyone who thinks Tim isn’t being dismissed.
Score: 5 Votes (Like | Disagree)
69Mustang Avatar
38 months ago

A simple disclaimer stating performance may degrade based upon battery age would have worked wonders.

I disagree. No one was questioning whether batteries degrade over time. That's a known fact. Also a known fact is that degradation doesn't normally cause sudden shutdown. More importantly, Apple's battery management algorithms are about mitigating that sudden shutdown, not simple battery degradation. So a simple disclaimer would have done nothing. Too many people are pointing to general battery degradation as the genesis of the problem. That ain't true at all.

In addition, a no nonsense battery replacement program would also be valuable.

I 100% agree. When you tell a customer, if your battery doesn't fail our test you may as well put your money back in your pocket... to paraphrase Jobs, you're doing it wrong.
Score: 5 Votes (Like | Disagree)

Top Stories

apple top apps games 2020

Apple Shares Top 20 Most Downloaded Games and Apps of 2020

Tuesday December 1, 2020 9:38 pm PST by
Alongside picks for the top iPhone, iPad, and Mac apps and games of the year, Apple today shared charts featuring the Top Games of 2020 and the Top Apps of 2020, revealing the most popular free and paid apps and games during the year. Among Us! was the top free game of 2020, followed by Call of Duty: Mobile, Roblox, and Subway Surfers. Ink Inc. Tattoo Drawing was the number four free app,...
m1 chip macbook air pro

Developer Delves Into Reasons Why Apple's M1 Chip is So Fast

Monday November 30, 2020 1:57 pm PST by
Apple's M1 chip is the fastest chip that Apple has ever released in a Mac based on single-core CPU benchmark scores, and it beats out many high-end Intel Macs when it comes to multi-core performance. Developer Erik Engheim recently shared a deep dive into the M1 chip, exploring the reasons why Apple's new processor is so much faster than the Intel chips that it replaces. First and foremost,...
maxresdefault

Italy Fines Apple $12 Million for Misleading iPhone Water Resistance Claims

Monday November 30, 2020 3:10 am PST by
Apple has been slapped with a 10 million euro ($12 million) fine by Italy's antitrust watchdog for unfair commercial practices related to its iPhone marketing in the country. One of the Apple ads cited in the Italian watchdog's proceedings (credit: setteBIT) Specifically, Apple is being charged for misleading claims in promotional messages about how deep and how long iPhones can be submerged...
General cyber monday 20 sale feature

Apple Cyber Monday 2020: Discounts on iPads, Macs, AirPods, and More [Updated]

Monday November 30, 2020 6:25 am PST by
Today is Cyber Monday, a shopping event that sees many of the same deals from Black Friday bleed over into a new week, along with a few brand new offers on everything from Apple products to related accessories. In this post we'll highlight the best online discounts that you can find on Apple devices today. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
16 inch MBP Mini Led

Mini-LED M1 MacBook Pro and Mini-LED iPad Pro Models Coming First Half of 2021

Monday November 30, 2020 2:24 am PST by
Apple is widely reported to be embracing mini-LED display backlighting technology for some products next year, and a new report today by DigiTimes has named several of Apple's partners in the supply chain that are expected to benefit from the switch. According to the report, Apple is set to launch its first mini-LED iPad Pro in the first quarter of 2021 and mass produce mini-LED MacBook Pro...
iphone8guide b

iOS 14.2 Quietly Added FaceTime 1080p Support to iPhone 8 and Later Models

Wednesday December 2, 2020 3:21 am PST by
Back in early November, Apple released iOS 14.2 and announced with it a slew of new features for iPhones, but one thing it didn't mention was the apparent addition of support for 1080p FaceTime calls on iPhone 8 and later devices. The little-known fact was discovered by MacMagazine, which found that Apple quietly updated the specs pages for devices like iPhone XR shortly after the release of ...
Mac Mini 2018

Apple Developers Now Able to Natively Run macOS Within AWS With Amazon EC2 Mac Instances

Monday November 30, 2020 9:01 pm PST by
As AWS re:Invent kicks off, Amazon Web Services today announced new Mac instances for Amazon Elastic Compute Cloud, allowing AWS customers to run on-demand macOS workloads in the AWS cloud for the first time. Amazon says that the new feature extends the flexibility, scalability, and cost benefits of AWS to all Apple developers as those creating apps for iPhone, iPad, Mac, Apple Watch, Apple...
best apps of 2020

Wakeout! Named Apple's Best App of 2020, While Zoom Earns the Title for Best iPad App

Tuesday December 1, 2020 9:26 pm PST by
Apple today shared its App Store Best of 2020 winners, highlighting its picks for the top iOS, iPadOS, and macOS apps and games released over the course of the year. Apple's iPhone App of the Year award went to Wakeout!, which is a family friendly exercise and movement app that encourages people to complete easy exercises while at home. Apple's iPad App of the Year was Zoom, which soared in...
magsafe duo charger

MagSafe Duo Charger for iPhone 12 and Apple Watch Now Available for Purchase

Tuesday December 1, 2020 4:15 pm PST by
Apple today began selling the MagSafe Duo Charger that was announced alongside the new iPhone 12 models back in October. Priced at $129, the MagSafe Duo offers a MagSafe charging puck for the iPhone 12, 12 Pro, 12 Pro Max, and 12 mini, along with an Apple Watch charger. Though the accessory was announced in October and was listed as coming soon, it was not clear when it would launch. Orders...
imac 5k 2014 video

Apple Adds First iMac Models With Retina 5K Display to Vintage Products List

Tuesday December 1, 2020 8:09 am PST by
The first iMac with a Retina 5K display is one of several iMac models that have been added to Apple's vintage products list this week. In the past, vintage Apple products were no longer eligible for repairs at the Genius Bar or at Apple Authorized Service Providers, but Apple began offering extended repairs of select vintage products in 2018. Many of the iMac models listed below will likely...