Brazilian state agency Procon-SP today asked Apple to better explain why it has implemented power management features in older iPhones and how Brazilian iPhone users can obtain battery replacements, reports Reuters.

In a blog post on the Procon-SP website, the agency says that it sent a notice to Apple on Wednesday demanding information on how iPhone customers can replace their batteries, what models are included in the action, how long replacements will be available for, and the cost in Brazil.

iphone6steardownr

Image via iFixit

Procon-SP attempted to deliver a notice to Apple this morning, which Apple refused to sign, but the demand for information was left at the front desk and the agency is giving Apple 10 days to respond.

It is not clear what will happen if Apple does not provide the info, but Reuters says Procon-SP has the power to levy fines or propose legal action against Apple.

Apple first announced plans to begin offering reduced-cost battery replacements in late December to provide a fix for customers who have noticed their iPhones slowing down due to power management features impacting older devices with degraded batteries.

Initially, Apple said that low-cost battery replacements would be available starting in late January, but later moved the timeline up. In the United States, battery replacements are priced at $29 and are available for the iPhone 6 and newer. Pricing on battery replacements varies in other countries.

Customers in need of a battery replacement should contact Apple's support staff in their country to initiate the replacement process. Reduced cost batteries will be available through the end of 2018.

Top Rated Comments

RealAppleFan Avatar
60 months ago
Apple deserves the backlash; this was the final straw:

1. Removed headphone jack
2. Removed usb a from macbook pro
3. Notch
4. Rare iMac updates; no Mac Pro trash can update
5. Intentionally slowing down iPhones, and would have kept doing it secretly if they didn't get caught

As an iPhone, Mac Pro, iPad, iMac, and Apple TV owner, I'm very happy for this PR nightmare for Apple.
Score: 15 Votes (Like | Disagree)
daftpunker909 Avatar
60 months ago
"Real Apple Fan" (who is a newbie) and trying to steer Apple folks away from Apple. Hmm....
As opposed to a die-hard apple fan who can't ever see Apple doing anything wrong like you
Score: 15 Votes (Like | Disagree)
jdillings Avatar
60 months ago
Another sterling example of Cook's leadership...penny pinching whenever possible.

I am surprised the EU hasnt said anything. I guess they are too busy making Döner Kebab and „too dark“ fried french fries illegal
EU will be coming. You can bet on it.
Score: 14 Votes (Like | Disagree)
Seoras Avatar
60 months ago
It's a fair question. I'm in New Zealand, which has no Apple Stores, and I'd like a new battery replacement for my old iPhone 6Plus my wife is using.
Where/Who do I take it to? How much will it cost? I tried looking on the Apple NZ website but it's useless.
The Apple response, and offer, only covers the USA so far...
Score: 12 Votes (Like | Disagree)
ChazSch Avatar
60 months ago
Customers in need of a battery replacement should contact Apple's support staff ('https://support.apple.com/en-us/HT201232') in their country.....


Um Brazil.... thats the info you need
Score: 11 Votes (Like | Disagree)
itsmilo Avatar
60 months ago
I am surprised the EU hasnt said anything. I guess they are too busy making Döner Kebab and „too dark“ fried french fries illegal
Score: 10 Votes (Like | Disagree)

Popular Stories

cook sept 2020 event

Gurman: Apple Preparing Pre-Recorded iPhone 14 and Apple Watch Series 8 Event

Sunday August 7, 2022 6:13 am PDT by
Apple has "started to record" its virtual September event, where it's expected to announce the upcoming iPhone 14 lineup, the Apple Watch Series 8, and a new "rugged" Apple Watch model, according to Bloomberg's Mark Gurman. Writing in his latest Power On newsletter, Gurman says the event, which is expected to take place in the early part of September, is already under production, implying...
Apple Watch Series 7 Starlight Midnight

Standard Apple Watch Series 8 Rumored to Feature Same Design as Series 7

Friday August 5, 2022 7:46 am PDT by
The standard 41mm and 45mm models of the Apple Watch Series 8 will feature the same design as the Apple Watch Series 7, according to Twitter user @ShrimpApplePro, who was first to reveal that iPhone 14 Pro models would feature a new pill-and-hole display. Titanium will not be an option for the standard Apple Watch Series 8 models either, according to @ShrimpApplePro, but Bloomberg's Mark...
iPhone 14 Lineup Feature Purple

Color Options for All iPhone 14 Models: Everything We Know

Monday August 8, 2022 3:59 am PDT by
The iPhone 14 and iPhone 14 Pro models are rumored to be available in a refreshed range of color options, including an all-new purple color. Most expectations about the iPhone 14 lineup's color options come from an unverified post on Chinese social media site Weibo earlier this year. Overall, the iPhone 14 and iPhone 14 Pro's selection of color options could look fairly similar to those of the ...
ios 16 beta 5 battery percent

iOS 16 Beta 5: Battery Percentage Now Displayed in iPhone Status Bar

Monday August 8, 2022 10:43 am PDT by
With the fifth beta of iOS 16, Apple has updated the battery icon on iPhones with Face ID to display the specific battery percentage rather than just a visual representation of battery level. The new battery indicator is available on iPhone 12 and iPhone 13 models, with the exception of the 5.4-inch iPhone 12/13 mini. It is also available on the iPhone X and the iPhone XS. Battery percent...
iphone 14 pro max camera bump compared lipilipsi 16 9

Bigger iPhone 14 Pro Max Camera Bump Shown Alongside iPhone 13 Pro Max

Monday August 8, 2022 4:33 am PDT by
The camera bump on the upcoming iPhone 14 Pro Max is expected to be the largest rear lens housing Apple has ever installed on its flagship smartphones, and a new photo offers a rare glimpse at just how prominent it is compared to Apple's predecessor device. iPhone 14 Pro Max dummy (left) vs iPhone 13 Pro Max All iPhone 14 models are expected to see upgrades to the Ultra Wide camera on the...
ipad pro magic keyboard white

Rumor Claims Next iPad Pro to Feature New Four-Pin Smart Connector

Sunday August 7, 2022 11:57 am PDT by
A new rumor claims that the next-generation 12.9-inch and 11-inch iPad Pro will feature a new four-pin Smart Connector, an update from the current three-pin connector in the iPad Pro. The rumor from Mac Otakara, citing "reliable sources," says that the next iPad Pro, expected to debut possibly as soon as this fall, will feature a new Smart Connector that has four-pins rather than three. The...