Apple's Extended 2017 Holiday Return Policy Begins November 15 [Updated]

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Apple has confirmed that its annual extended holiday return policy begins today in the United States and several other countries around the world.


Apple's website says most products and accessories purchased in store (or received if ordered online) between November 15, 2017 and December 25, 2017 will be eligible for return until January 8, 2018 in the United States, Canada, Australia, United Kingdom, Germany, France, Netherlands, Sweden, and select other regions.

The dates are slightly different in a few countries, including Italy, Japan, and Spain, where most products and accessories purchased between November 15, 2017 and January 6, 2018 will be eligible for return until January 20, 2018.

Apple products that can be returned include, among other things, the iPhone, iPad, Mac, Apple Watch, and Apple TV. The few items that cannot be returned include Apple or iTunes gift cards. Apple products can be opened and used prior to the return date, but must be returned undamaged with the original packaging.

When making a purchase at an Apple retail store, we recommend that you ask for a printed or emailed copy of your receipt. Both printed and emailed receipts will indicate the return date for each product purchased, while Apple also lists the cutoff date under the "Your Account" section on its website.

All purchases made before November 15, 2017 are subject to Apple's standard 14-day return policy in the United States and most other countries.

Update: Apple's website now says its extended holiday return policy begins November 15, 2017. A previous version of this article listed November 25 as the start date, but evidently that information relayed by an Apple support advisor was inaccurate. All dates in this article have been updated.

Top Rated Comments

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38 months ago

Huh, looking at the last few years, it started as soon as Nov 3. Last year I think was the 10th. Now they are moving it after Thanksgiving.

Makes sense with Apple’s cash flow issues that they may want to tighten up those lead times and not over extend themselves. /s

I'm guessing it has to do with the X being released so soon. If they'd started Nov 3rd all iPhone X models could be eligible for return.
Score: 5 Votes (Like | Disagree)
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38 months ago
Huh, looking at the last few years, it started as soon as Nov 3. Last year I think was the 10th. Now they are moving it after Thanksgiving.

Makes sense with Apple’s cash flow issues that they may want to tighten up those lead times and not over extend themselves. /s
Score: 5 Votes (Like | Disagree)
Avatar
38 months ago
Apple has updated its website. Turns out it starts today. The info I was given via phone was clearly wrong.

Apple's website says most products and accessories purchased between November 15, 2017 and December 25, 2017 will be eligible for return until January 8, 2018 in the United States, Canada, Australia, United Kingdom, Germany, France, Netherlands, Sweden, Hong Kong, Japan, and select other regions.

The dates are slightly different in a few countries, including Italy and Spain, where most products and accessories purchased between November 15, 2017 and January 6, 2018 will be eligible for return until January 20, 2018.

cc: [USER=1068078]@nutriousmitten[/USER] [USER=992024]@ceparker27[/USER] [USER=984696]@Phogro[/USER] [USER=505893]@KPOM[/USER] [USER=108757]@mainomega[/USER]
Score: 4 Votes (Like | Disagree)
Avatar
38 months ago

This might be the perfect time to order an Apple Watch 3 and try it for a month to see if I want to keep it. The only kick back is no discounts.

That's a risk I would be cautious with. Especially being a watch that can easily be subjected to damage because you will wear it daily. And if you don't like it, you're going to end up owning it if it becomes damaged during your trial.
Score: 3 Votes (Like | Disagree)
Avatar
38 months ago

This might be the perfect time to order an Apple Watch 3 and try it for a month to see if I want to keep it. The only kick back is no discounts.

Be careful though, if you scratch you’ll have to buy it.
Score: 2 Votes (Like | Disagree)
Avatar
38 months ago

You could argue a minor scratch is not damage. Cracked screen .. yeah!

No you can’t.
Score: 2 Votes (Like | Disagree)

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