Popular Backup Solution CrashPlan Discontinuing Personal Subscriptions

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Code42, the company behind the popular cloud backup solution CrashPlan, today announced that it is sunsetting its CrashPlan for Home subscription options in the near future. Starting today, Code42 will no longer offer or renew CrashPlan for Home subscriptions.

In a video message, Code42 CEO Joe Payne said the company is ending its personal subscription options to focus solely on the business and organization market.


For existing Home customers, Code42 suggests they purchase a CrashPlan for Small Business plan or switch over to Carbonite, another backup service.

Customers who choose to use CrashPlan for Small Business can transfer their data within minutes. A Small Business plan is priced at $10 per month per device for unlimited upload space, but current CrashPlan for Home subscribers can get a 75 percent discount for the next 12 months. Code42 is allowing users to migrate cloud backups that are 5TB or smaller.


Customers who choose Carbonite can get 50 percent off of select Carbonite plans. Carbonite pricing starts at $60 per year for unlimited storage on a single device.

Current CrashPlan for Home subscribers can continue using CrashPlan until their subscriptions expire, but once that happens, they will need to choose a new backup solution. CrashPlan subscriptions are non-refundable, so customers will want to wait for their subscriptions to end before transferring to a new plan or service.

Code42 is earmarking October 22, 2018 as the end-of-support date for CrashPlan Home, with the company planning to honor all subscriptions until that date. Subscribers who have subscriptions that extend beyond October 22, 2018 will see their accounts upgraded to a CrashPlan for Small Business account with Code42 promising to send along additional information on the upgrade process before the service is discontinued.

Top Rated Comments

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37 months ago
My CrashPlan subscription is good through March 31, 2018, so I have a few months to figure out where to move my 9TB of data. (We have a 1G fiber connection, so backing it all up to a new source shouldn't take more than a few days to a few weeks, depending on the service's upload speed.)

I have to think this spells the death knell for CrashPlan, though. They say they're doing it to focus on enterprise customers, but what enterprise would trust CrashPlan after they exit the consumer market in such an inglorious fashion.

They could have doubled the pricing or achieved the same thing through tiered pricing, and I would have stayed put out of inertia (and the knowledge that I'm backing up a ton of data). But they chose to quit. Once a quitter, always a quitter.
Score: 10 Votes (Like | Disagree)
Avatar
37 months ago

I use real hard drives (private/always available) and a fire proof safe. Got Carbon Copy Cloner? :cool:

Depends on the safe. I am a former firefighter and saw many safes that couldn't protect the contents because the fire burned for so long.
Score: 6 Votes (Like | Disagree)
Avatar
37 months ago

I do the same, but I also use an offsite backup. Offsite backups are crucial.

The day I realized I had a problem with on site backups: seeing houses in my neighborhood float away during a flood
Score: 6 Votes (Like | Disagree)
Avatar
37 months ago

OK, so anyone have recommendations for a replacement? Given they just dropped service on me I'm not going to give my business to their other offerings. I don't know anything about carbonite, are they a good service? I'd like a solution where I alone control the encryption key, preferably has support for Linux or even dedicated apps for NAS devices, version control, and preferably unlimited space. Anyone have ideas?

I chose a combination of Arq software and Backblaze's B2 service, based on the following extremely informative MacRumors thread:
https://forums.macrumors.com/threads/arq.2017935/
Score: 3 Votes (Like | Disagree)
Avatar
37 months ago

Yes they did auto update which was nice. The main niggle with the business services is that they’ve dropped the computer-to-computer backup option. Gutted.

Thanks for the info. I didn't use the computer-to-computer option.

Do you know if they have an iOS app for Crashplan for Small Business? When I started the upgrade, it initially had both my iPad and iPhone listed - because I have the Crashplan app on both to be able to get a file if needed. What's weird is in their calculator, they wanted to include those in the future pricing?!? Not sure why since they don't backup data?
[doublepost=1503423944][/doublepost]

My CrashPlan subscription is good through March 31, 2018, so I have a few months to figure out where to move my 9TB of data. (We have a 1G fiber connection, so backing it all up to a new source shouldn't take more than a few days to a few weeks, depending on the service's upload speed.)

I have to think this spells the death knell for CrashPlan, though. They say they're doing it to focus on enterprise customers, but what enterprise would trust CrashPlan after they exit the consumer market in such an inglorious fashion.

They could have doubled the pricing or achieved the same thing through tiered pricing, and I would have stayed put out of inertia (and the knowledge that I'm backing up a ton of data). But they chose to quit. Once a quitter, always a quitter.

Isn't that what they kind of did - double the pricing? For everything except the family plans - you are going from $60/yr to $120/yr in the Small Business option.

And they are giving you that Small Biz plan for the remainder of your current term - and then giving you 12 months after that for $2.50 per month.

Seems to me, with a single backup, that's a decent deal for now (to not have to re-upload everything again).
Score: 3 Votes (Like | Disagree)
Avatar
37 months ago

OK, so anyone have recommendations for a replacement? Given they just dropped service on me I'm not going to give my business to their other offerings. I don't know anything about carbonite, are they a good service? I'd like a solution where I alone control the encryption key, preferably has support for Linux or even dedicated apps for NAS devices, version control, and preferably unlimited space. Anyone have ideas?

Backblaze has worked very well for me. A number Mac tech podcasts have been recommending it like ATP and Gruber's podcast.
Score: 3 Votes (Like | Disagree)

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