U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs and iPads Until June 28

by

U.K. high street retailer John Lewis is currently offering three years' free guarantee on selected Apple gear including new MacBooks, iMacs, and iPads through its online store, potentially offering buyers £159 on equivalent AppleCare.

The offer extends to all listed Macs and iPads. For example, customers can today order a Space Grey 2017 13-inch Apple MacBook Pro with Intel Core i5, 8GBGB of RAM, 256GB SSD, and Intel Iris Plus Graphics 640 for £1,449 RRP, which includes the three-year guarantee at no extra cost, with an option for three years' Added Care (accidental damage cover) for £80.


Similarly, the retailer is offering a free three-year guarantee on a new Silver 27-inch iMac with Retina 5K Display, Intel Core i5, 8GB of RAM, a 1TB Fusion Drive and Radeon Pro 570 GPU for £1,749 RRP, with three years' of accidental damage cover for £30. The site lists the new iMacs "Coming Soon", but this is likely just an oversight, since the Add to Basket option has been added and several listings claim more than 10 in stock.

Also included in the three-year guarantee offer are Apple's new range of iPad Pros, which the online store currently lists as out of stock as the retailer waits for them to become available to resellers later this month. Given that the offer is open until June 28, John Lewis is presumably confident of receiving the iPad Pros before then.

The retailer is also offering £50 off all iPhones when bought with an Apple Watch. A two-year guarantee is also included for both devices.

Note that configuration options are not available from John Lewis and all Macs are only available with the listed specifications. Equivalent three-year AppleCare from Apple costs £159. For more information on John Lewis inclusive guarantees, see here.

(Thanks, Tony!)

Top Rated Comments

(View all)
Avatar
43 months ago

They've always done this with Macs (off the shelf base models, no top configs, no CTO systems). It's not 3 years of AppleCare though, it's their own warranty. I'd rather be going to Apple.

They usually a 2 year warranty so this offer includes an extra year.
Score: 2 Votes (Like | Disagree)
Avatar
43 months ago
As OllyW mentioned, it's normally only two year's guarantee. If you consider they're also offering three added years' cover, that works out as a six-year guarantee on selected iMacs for a measly £30. Not bad.

I've bought stuff off JL before and they are a standup outfit. They pick up any faulty items from your home and the turnaround time is very decent, in my experience.

The UK Institute of Customer Service said last year it is "one of the organisations that has consistently delivered excellent levels of customer service and – alongside organisations like Waitrose, Nationwide and M&S Food – has scored higher than 80 in every UK Customer Satisfaction Index since 2013." So maybe dannys1 was unlucky.
Score: 2 Votes (Like | Disagree)
Avatar
43 months ago
I buy from John Lewis for electronics whenever I can. But then the downsides are no educational discount and no BTO.
Score: 2 Votes (Like | Disagree)
Avatar
43 months ago

Link to Apples legal page

https://www.apple.com/uk/legal/statutory-warranty/

The CRA, prior to 2015 known as the Sale Of Goods Act, dates back to 1979. Well before the EU published its directive in 1999. You have always claimed under English or Scottish Law. People are pretty much ignorant of their statutory rights and seem to think the EU invented consumer protection or added anything much to those that already existed here. The EU is pretty much irrelevant here. Its directive was aimed at newer and prospective new members who had patchier consumer protection laws. Apple does not help matters by referring to statutory warranties. It should be statutory guarantees. That is the term employed in the Act and the EU directive. Warranties are different and there are no statutory warranties for consumers.

That doesn't really make sense to me. If it's EU consumer law, JL can't refuse to deal with it, surely?

I think the difference here is a purchase guarantee offers supplementary stated benefits over against having to cite consumer law to argue your rights. Home pickup and re-delivery for example being one benefit of the JL guarantee.

No. Statutory guarantees are your protection with the retailer and are covered in the EU directive and the CRA. Warranties are an additional, discretionary benefit usually agreed between the manufacturer and the retailer and occasionally offered to the consumer in a limited form or sold as an extended warranty.

You guarantee gives you the right to raise a claim with the retailer up to six years after purchase. If the retailer does not agree with your claim (at any time) your claim will be refused and you are left with the option of pursuing your claim in the Small Claims Court. Warranties involve less quibbling hence my earlier comment denying that the existence of statutory guarantees makes JL's discretionary warranty moot.
Score: 2 Votes (Like | Disagree)
Avatar
43 months ago

They've always done this with Macs (off the shelf base models, no top configs, no CTO systems). It's not 3 years of AppleCare though, it's their own warranty. I'd rather be going to Apple.

UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase if the fault is with the machine, rather than, say, you pouring coffee over it. So JL are not really giving anything more - in fact less - than they are legally required to.

Check out Apple's take on this:

https://www.apple.com/uk/legal/statutory-warranty/
Score: 1 Votes (Like | Disagree)
Avatar
43 months ago

UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase if the fault is with the machine, rather than, say, you pouring coffee over it. So JL are not really giving anything more - in fact less - than they are legally required to.

Check out Apple's take on this:

https://www.apple.com/uk/legal/statutory-warranty/

They aren't really giving less, just stating that they are giving less. I don't buy from John Lewis but I assume the seller guarantee is different to consumer law, like the Apple warranty is separate from consumer law. It may offer more
Score: 1 Votes (Like | Disagree)

Top Stories

Leaker: 'iPhone 12 mini' and iPhone 12 Storage Capacities Start at 64GB, Pro Models at 128GB

Tuesday September 29, 2020 2:31 am PDT by
Rumors suggest Apple's iPhone 12 launch event will be held on October 13, with the more affordable 5.4 and 6.1-inch devices set to ship out ahead of the more expensive 6.1-inch and 6.7-inch Pro devices, and this morning hit-and-miss leaker Jon Prosser has further committed to that date by providing alleged details on Apple's first shipment of finalized iPhone 12 units. Prosser claims the...

Hands-On With iOS 14.2's New Shazam Music Recognition Toggle in Control Center

Monday September 28, 2020 2:35 pm PDT by
Shortly after launching iOS 14, Apple introduced an upcoming iOS 14.2 update, which is now available to developers and public beta testers ahead of a public release that could come at some point in October. Subscribe to the MacRumors YouTube channel for more videos. The iOS 14.2 update mainly focuses on the Control Center, introducing a new Music Recognition toggle that deepens the Shazam...

Top Stories: iOS 14 Feature Tour, 'iPhone 12 mini' Rumors, Apple Watch Band Controversy

Saturday September 26, 2020 6:00 am PDT by
Things started to calm down a bit this week following last week's rush of media event, Apple Watch and iPad launches, and the release of iOS 14 and other operating updates. But that doesn't mean there wasn't still a lot of news, from digging deeper into iOS 14 to more iPhone 12 rumors to the uproar over trying to exchange band sizes on the new Apple Watch. On top of all of that, we heard...

DigiTimes: 12.9-inch Mini-LED iPad Pro Arriving Early 2021, Mini-LED MacBook Coming Later

Tuesday September 29, 2020 4:18 am PDT by
Apple will launch a 12.9-inch mini LED-backlit iPad Pro in early 2021 and a mini LED-backlit MacBook in the second-half of next year, according to DigiTimes. The Taiwan-based industry publication claims Epistar will supply the over-10,000 mini LEDs used in each iPad Pro tablet. Meanwhile, Apple is expected to recruit Osram Opto as another supplier of mini LEDs for use in a new "high-end"...

iPhone 12 May Launch Earlier Than Usual in South Korea

Monday September 28, 2020 5:24 am PDT by
The upcoming iPhone 12 lineup may launch earlier than usual in South Korea, reports The Korea Herald. South Korean telecoms firms speaking to The Korea Herald have said that the iPhone 12 lineup will launch ahead of its usual schedule. Normally, the release of new iPhones in South Korea comes about one month after launch in the United States. Last year, the iPhone 11 arrived in South Korea ...

iOS 14: 'Phoenix 2' Space Shooter Delivers Playable Demo via App Clips

Saturday September 26, 2020 2:08 pm PDT by
One of the new features that arrived in iOS 14 is called App Clips. App Clips is described by Apple to be a "small part of your app" that can be available to users at just the right moment.App Clips focus on finishing one task quickly. An ideal App Clip experience allows users to open and complete a task in seconds. Instead of requiring an App Store download, they can be loaded and run via...

Epic Games Unlikely to Win Injunction in Ongoing Fortnite Battle With Apple, Jury Trial Possible

Monday September 28, 2020 1:14 pm PDT by
The ongoing legal dispute between Apple and Epic Games continued on today, with a preliminary injunction hearing taking place this morning. We're still waiting to hear the judge's official ruling, but it looks like Epic is not going to be granted an injunction to allow Fortnite back into the App Store as the case unfolds. Many of the arguments that lawyers for Apple and Epic Games made were...

iPhone 12 Production Lines at Foxconn's Zhengzhou Factory in China Running '24 Hours a Day'

Tuesday September 29, 2020 3:38 am PDT by
Apple contract manufacturer Foxconn is running its massive Zhengzhou factory in China 24 hours a day to produce the new iPhone 12, according to Chinese media reports. Apple's main iPhone manufacturer in China is said to be cancelling workers' holidays and introducing mandatory overtime with additional bonuses for longer-serving staff, according to information garnered from employees,...

'iPhone 12 mini' Name Reappears in Leaked Apple iPhone 12 Case Stickers

Friday September 25, 2020 1:58 am PDT by
Earlier this week a proven leaker claimed that the iPhone 12 lineup would be named "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max," and today the same nomenclature has appeared again in a photo depicting alleged stickers from unreleased Silicone iPhone cases originating from Apple's international distribution center in Ireland. The photo shows three stickers with the...

Apple Releases iOS 14.0.1 With Fix for Bug That Resets Default Apps After Rebooting

Thursday September 24, 2020 10:12 am PDT by
Apple today released iOS 14.0.1, the first update to the iOS 14 operating system that was released on September 16. Today's update is a bug fix update addressing issues that weren't able to be fixed in the initial iOS 14 launch. The iOS 14.0.1 update is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. ...