U.K. high street retailer John Lewis is currently offering three years' free guarantee on selected Apple gear including new MacBooks, iMacs, and iPads through its online store, potentially offering buyers £159 on equivalent AppleCare.
The offer extends to all listed Macs and iPads. For example, customers can today order a Space Grey 2017 13-inch Apple MacBook Pro with Intel Core i5, 8GBGB of RAM, 256GB SSD, and Intel Iris Plus Graphics 640 for £1,449 RRP, which includes the three-year guarantee at no extra cost, with an option for three years' Added Care (accidental damage cover) for £80.
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Similarly, the retailer is offering a free three-year guarantee on a new Silver 27-inch iMac with Retina 5K Display, Intel Core i5, 8GB of RAM, a 1TB Fusion Drive and Radeon Pro 570 GPU for £1,749 RRP, with three years' of accidental damage cover for £30. The site lists the new iMacs "Coming Soon", but this is likely just an oversight, since the Add to Basket option has been added and several listings claim more than 10 in stock.
Also included in the three-year guarantee offer are Apple's new range of iPad Pros, which the online store currently lists as out of stock as the retailer waits for them to become available to resellers later this month. Given that the offer is open until June 28, John Lewis is presumably confident of receiving the iPad Pros before then.
The retailer is also offering £50 off all iPhones when bought with an Apple Watch. A two-year guarantee is also included for both devices.
Note that configuration options are not available from John Lewis and all Macs are only available with the listed specifications. Equivalent three-year AppleCare from Apple costs £159. For more information on John Lewis inclusive guarantees, see here.
(Thanks, Tony!)
Top Rated Comments
(View all)They've always done this with Macs (off the shelf base models, no top configs, no CTO systems). It's not 3 years of AppleCare though, it's their own warranty. I'd rather be going to Apple.
They usually a 2 year warranty so this offer includes an extra year.I've bought stuff off JL before and they are a standup outfit. They pick up any faulty items from your home and the turnaround time is very decent, in my experience.
The UK Institute of Customer Service said last year it is "one of the organisations that has consistently delivered excellent levels of customer service and – alongside organisations like Waitrose, Nationwide and M&S Food – has scored higher than 80 in every UK Customer Satisfaction Index since 2013." So maybe dannys1 was unlucky.
Link to Apples legal page
The CRA, prior to 2015 known as the Sale Of Goods Act, dates back to 1979. Well before the EU published its directive in 1999. You have always claimed under English or Scottish Law. People are pretty much ignorant of their statutory rights and seem to think the EU invented consumer protection or added anything much to those that already existed here. The EU is pretty much irrelevant here. Its directive was aimed at newer and prospective new members who had patchier consumer protection laws. Apple does not help matters by referring to statutory warranties. It should be statutory guarantees. That is the term employed in the Act and the EU directive. Warranties are different and there are no statutory warranties for consumers.https://www.apple.com/uk/legal/statutory-warranty/
That doesn't really make sense to me. If it's EU consumer law, JL can't refuse to deal with it, surely?
No. Statutory guarantees are your protection with the retailer and are covered in the EU directive and the CRA. Warranties are an additional, discretionary benefit usually agreed between the manufacturer and the retailer and occasionally offered to the consumer in a limited form or sold as an extended warranty.I think the difference here is a purchase guarantee offers supplementary stated benefits over against having to cite consumer law to argue your rights. Home pickup and re-delivery for example being one benefit of the JL guarantee.
You guarantee gives you the right to raise a claim with the retailer up to six years after purchase. If the retailer does not agree with your claim (at any time) your claim will be refused and you are left with the option of pursuing your claim in the Small Claims Court. Warranties involve less quibbling hence my earlier comment denying that the existence of statutory guarantees makes JL's discretionary warranty moot.
They've always done this with Macs (off the shelf base models, no top configs, no CTO systems). It's not 3 years of AppleCare though, it's their own warranty. I'd rather be going to Apple.
UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase if the fault is with the machine, rather than, say, you pouring coffee over it. So JL are not really giving anything more - in fact less - than they are legally required to.Check out Apple's take on this:
https://www.apple.com/uk/legal/statutory-warranty/
UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase if the fault is with the machine, rather than, say, you pouring coffee over it. So JL are not really giving anything more - in fact less - than they are legally required to.
They aren't really giving less, just stating that they are giving less. I don't buy from John Lewis but I assume the seller guarantee is different to consumer law, like the Apple warranty is separate from consumer law. It may offer moreCheck out Apple's take on this:
https://www.apple.com/uk/legal/statutory-warranty/