Verizon iPhone 7 Users Afflicted With LTE Connectivity Problems

A growing number of Verizon subscribers are complaining about a serious issue that causes them to regularly lose LTE connectivity on their iPhone 7 and iPhone 7 Plus devices, suggesting a major bug that needs to be resolved by either Apple or Verizon.

There are dozens of complaints from Verizon customers who have purchased either an iPhone 7 or an iPhone 7 Plus on the MacRumors forums, Reddit, and the Apple Support Communities.

iphone7lineup
Phones from other carriers may also be experiencing the same problem, as there are also complaints from some AT&T subscribers. The problem appears to be limited to Apple's newest devices, with those who have earlier iPhones not reporting connectivity issues. As described by Reddit user Kangalex:

wow same exact issue. i have noticed that when my phone is out of wifi range, it will never automatically connect to LTE but rather get stuck at 3G until I put into airplane mode to reset the network connection. its really annoying and verizon swapped out the sim for me but mentioned that if this issue keeps happening they will replace the device for me. was starting to think that it was my phone that was defective but looks like a software issue =\

Affected customers are seeing their LTE connectivity cut out at regular intervals, leaving them stuck with 3G/1X speeds or no signal at all. This can cause calls to disconnect when VoLTE is in use in addition to interrupting data usage. Turning off VoLTE can avoid dropped calls, but it does not address the underlying problem.

There appears to be no clear fix for the issue, and customers have been complaining of being routed between Apple and Verizon with neither company offering a solution. Restarts, sim swapping, turning off HD voice, and putting the iPhone in Airplane Mode appear to resolve the issue temporarily, but it returns. Apple and Verizon have swapped out devices for some affected customers, but their new devices have the same problem.

Customers who are experiencing the issue say that the problem is exacerbated by switching between towers, as one might do when traveling in a moving car, and that it is not fixed in iOS 10.0.2 or in the iOS 10.1 beta.

One customer was told it was an Apple software issue, and according to several others, Verizon is aware of the problem and is working with Apple on a fix.

Update: While Verizon users have generated the highest number of complaints about this issue, customers on other carriers around the world have also experienced it.

Tag: Verizon
Related Forum: iPhone

Popular Stories

iOS 18

iOS 18.4 Will Include These New Features for Your iPhone

Wednesday February 5, 2025 7:15 am PST by
iOS 18.3 was released last month, so the first iOS 18.4 beta should be coming soon. iOS 18.4 is expected to be a more substantial update for the iPhone, with several new features and changes related to Apple Intelligence and beyond. Apple's website suggests that iOS 18.4 will be released in April, following beta testing. Below, we outline what to expect from the update so far. Apple...
iCloud General Feature Redux

iPhone Users Who Pay for iCloud Storage Receive an All-New Perk

Thursday February 6, 2025 11:21 am PST by
If you pay for iCloud storage on your iPhone, Apple has a new perk for you, at no additional cost. iCloud+ is the official name for Apple's paid iCloud storage plans, which range from 50GB for $0.99 per month to 12TB for $59.99 per month in the United States. iCloud+ plans already come with multiple perks for free, such as Hide My Email and HomeKit Secure Video, and now there is another one...
iPhone SE 4 Single Camera Thumb

iPhone SE 4 Launching as Soon as Next Week

Thursday February 6, 2025 3:30 pm PST by
Apple's next-generation iPhone SE could debut as soon as next week with a launch to follow later in February, reports Bloomberg's Mark Gurman. Apple isn't expected to hold an event for the iPhone SE 4, and will instead unveil the device through a press release. The iPhone SE 4 is expected to have an iPhone 14-style design, with Apple eliminating the thick bezels and Touch ID Home button of...
iOS 18

iOS 18.3.1 Update Coming Soon for iPhones

Thursday February 6, 2025 7:31 am PST by
Apple is internally testing iOS 18.3.1 for iPhones, according to our website's analytics logs, which have been a consistently reliable indicator of upcoming iOS versions. The software update should be released within the next few weeks. iOS 18.3.1 should be a minor update that addresses software bugs and/or security vulnerabilities. Apple Intelligence notification summaries for news and...
maxresdefault

An Apple TV Refresh is Coming in 2025 - Here's What You Should Know

Wednesday February 5, 2025 10:17 am PST by
Apple hasn't refreshed the Apple TV since 2022, but rumors suggest that we're finally going to get an update in 2025. We don't have a full picture of what to expect yet, but we have some hints on what's coming. Subscribe to the MacRumors YouTube channel for more videos. Updated A-Series Chip The current Apple TV 4K uses the A15 Bionic chip that was in the iPhone 13 lineup, and it's time for...
iCloud General Feature Redux

Apple Ordered by UK to Create Global iCloud Encryption Backdoor

Friday February 7, 2025 2:37 am PST by
The British government has secretly demanded that Apple give it blanket access to all encrypted user content uploaded to the cloud, reports The Washington Post. The undisclosed order is said to have been issued last month, and requires that Apple creates a back door that allows UK security officials unencumbered access to encrypted user data worldwide – an unprecedented demand not before...
Apple Leak Feature

Apple Leaker Issues Apology: 'Profound and Expensive Mistake'

Friday February 7, 2025 9:21 am PST by
Last year, we reported that Apple sued its former software engineer Andrew Aude for providing journalists with confidential information about the company's future plans, including details about the Journal app, Vision Pro headset, and more. As reported by 9to5Mac, the Superior Court of Santa Clara County on Thursday dismissed the lawsuit after Apple and Aude reached an agreement to resolve...
apple wallet drivers license feature iPhone 15 pro

iPhone Driver's Licenses to Expand to These 7 U.S. States

Wednesday February 5, 2025 6:27 am PST by
In select U.S. states, residents can add their driver's license or state ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports and businesses, and in select apps. Below, we outline which U.S. states and territories offer the feature, and additional states that have committed to rolling it out in...

Top Rated Comments

SirRahikkala Avatar
109 months ago
So there are now serious issues in BT connection, LTE connectivity, hissing sound, Lightning EarPods connection and control timeouts, Airplane mode toggle and what else?
Score: 12 Votes (Like | Disagree)
Larry-K Avatar
109 months ago
Just take some nice photos and everything will be okay.
Score: 12 Votes (Like | Disagree)
iapplelove Avatar
109 months ago
Nice to be an early adopter
Score: 11 Votes (Like | Disagree)
valvano Avatar
109 months ago
all you need is courage
Score: 8 Votes (Like | Disagree)
Glideslope Avatar
109 months ago
Has anyone just noticed crappier service in general with the 7? I have a 128gb jet black on AT&T. Places I have had service or just barely had it I don't anymore.
"You're holding it wrong." :apple:
Score: 7 Votes (Like | Disagree)
dan110 Avatar
109 months ago
Apple Being Courageous: We've eliminated the over 139-year-old ability to make live voice phone calls. Think about it. The first phone call was made back on March 10, 1876 by Alexander Graham Bell to his assistant Mr. Watson. Voice calls haven't changed much. You still hear the analog voice of the person you're communicating with. So, we've introduced a new innovative way to communicate? iMessages 2.0! we've done away with voice entirely and have gone with digital bubbles, smily faces, emoticons galore. It's the best way to communicate, ever.
Score: 6 Votes (Like | Disagree)