T-Mobile Tells Customers Not to Install iOS 10 on iPhone 6, 6 Plus, and SE [Update: Fixed]

Thursday September 15, 2016 12:26 pm PDT by Juli Clover
T-Mobile CEO John Legere says T-Mobile customers who own an iPhone 6, iPhone 6 Plus, or iPhone SE should not install Apple's iOS 10 update, released on Tuesday. According to Legere, iOS 10 is causing those three iPhone models to lose connection to the T-Mobile network.

iphone-6s-colors
Legere's comments come following customer complaints that started circulating following T-Mobile's latest carrier update, 25.1. It was initially believed the problem was the carrier update on T-Mobile's end, but Legere says that's not the case.

Apple is working to resolve the problem, but in the meantime, customers should avoid the update. T-Mobile has offered a fix for those who have already updated to iOS 10 and are experiencing connectivity issues -- restart. According to the company, the only way to resume connectivity is to restart the iPhone each time that it loses connection.

Apple is expected to have a fix ready in the next 24 to 48 hours.

Update: According to T-Mobile, Apple has fixed the issue for customers who were experiencing disconnects.


A T-Mobile Support document instructs users to go to Settings --> General --> About to install a new carrier update, 25.2.

Tag: T-Mobile
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stiligFox
44 months ago
Good thing they told users two days after the official release!

Seriously, do none of this come up in the GM testing at Apple or T-Mobile?
Rating: 27 Votes
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0815
44 months ago
sucks for those affected by this ... but at least the phone is not exploding :-)
Rating: 17 Votes
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jeromyj
44 months ago
Too late.
Rating: 14 Votes
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Kaibelf
44 months ago

OOPS ... they did it again.

The Apple PR group will be along shortly to downplay this incident.


Wouldn't this be a T-Mo issue?
Rating: 13 Votes
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gsmornot
44 months ago
If the issue is a carrier update, that is provided by the carrier and added to the OS.
Rating: 12 Votes
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Lancetx
44 months ago
If it was an iOS 10 issue, then everyone would be having the problem, not just T-Mobile customers. They pushed a buggy carrier update along with iOS 10 on Tuesday and that's the real culprit here.
Rating: 11 Votes
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Waxhead138
44 months ago
If the issue doesn't replicate on other carriers, doesn't that kind of point the issue in T-Mobs direction?

Wait a sec.....that was a slick one John! But T-Mob phones lose network connectivity all the time because there isn't...much of...a network.
Rating: 10 Votes
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840quadra
44 months ago
Odd that this wasn't discovered during the period of time Beta or the GM was released.
Rating: 10 Votes
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Squuiid
44 months ago

Wait, why would anyone download an OS released two years AFTER their phone was released? iPhone 6 was designed for iOS 8... maybe you could install 9, but to try and install 10 seems kind of silly.

LOL. When is there going to be a downvote button on MacRumors? :D

Damn. Maybe I should have stuck with Mac OS X Lion on my Mac Pros as that was released in 2010. I doubt all the security fixes since then are worthwhile?
Rating: 9 Votes
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RedOrchestra
44 months ago

Apple is expected to have a fix ready in the next 24 to 48 hours.


OOPS ... they did it again.

The Apple PR group will be along shortly to downplay this incident.
Rating: 9 Votes

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