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T-Mobile Tells Customers Not to Install iOS 10 on iPhone 6, 6 Plus, and SE [Update: Fixed]

Thursday September 15, 2016 12:26 pm PDT by Juli Clover

T-Mobile CEO John Legere says T-Mobile customers who own an iPhone 6, iPhone 6 Plus, or iPhone SE should not install Apple's iOS 10 update, released on Tuesday. According to Legere, iOS 10 is causing those three iPhone models to lose connection to the T-Mobile network.

Legere's comments come following customer complaints that started circulating following T-Mobile's latest carrier update, 25.1. It was initially believed the problem was the carrier update on T-Mobile's end, but Legere says that's not the case.

Apple is working to resolve the issue with iOS10 for @TMobile customers. Don't download iOS10 if you currently use an iPhone 5SE, 6 or 6+ — John Legere (@JohnLegere) September 15, 2016

Apple is working to resolve the problem, but in the meantime, customers should avoid the update. T-Mobile has offered a fix for those who have already updated to iOS 10 and are experiencing connectivity issues -- restart. According to the company, the only way to resume connectivity is to restart the iPhone each time that it loses connection.

Apple is expected to have a fix ready in the next 24 to 48 hours.

Update: According to T-Mobile, Apple has fixed the issue for customers who were experiencing disconnects.

Good news! iOS 10 fix is ready early. Go to Settings > General > Software Update (or > About if you already downloaded) and update away! — T-Mobile📱 (@TMobile) September 16, 2016

A T-Mobile Support document instructs users to go to Settings --> General --> About to install a new carrier update, 25.2.

Tag: T-Mobile

Top Rated Comments

stiligFox

55 months ago

Good thing they told users two days after the official release!

Seriously, do none of this come up in the GM testing at Apple or T-Mobile?

Score: 27 Votes (Like | Disagree)

0815

sucks for those affected by this ... but at least the phone is not exploding :-)

Score: 17 Votes (Like | Disagree)

jeromyj

Too late.

Score: 14 Votes (Like | Disagree)

Kaibelf

OOPS ... they did it again.

The Apple PR group will be along shortly to downplay this incident.

Wouldn't this be a T-Mo issue?

Score: 13 Votes (Like | Disagree)

gsmornot

If the issue is a carrier update, that is provided by the carrier and added to the OS.

Score: 12 Votes (Like | Disagree)

Lancetx

If it was an iOS 10 issue, then everyone would be having the problem, not just T-Mobile customers. They pushed a buggy carrier update along with iOS 10 on Tuesday and that's the real culprit here.

Score: 11 Votes (Like | Disagree)

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