iOS 10 Carrier Updates Causing Issues for T-Mobile Users in U.S., Telstra Users in Australia

by

The combination of upgrading to iOS 10 and installing the latest carrier updates appears to be causing issues for some T-Mobile and Telstra customers in the United States and Australia respectively, crowdsourced information suggests.

tmobile
A number of T-Mobile and MetroPCS customers claim that once their iPhone loses service temporarily, the device is unable to reestablish a cellular connection unless it is fully restarted or network settings are reset. The issue appears to have started after the latest 25.1 carrier update on iPhones running iOS 10.

MacRumors reader GCHASE1995:

Anyone on T-Mobile that has done the carrier update to 25.1, have you been getting no service? I can't get service at all. I can get it, if I reset network settings. Then if I lose service I can't get it back.

Reddit user Hitokill:

I am in the same boat as many others. If I can stay connected to the LTE network the 25.1 update is fine. However, I work in a building with certain areas that have no coverage. Once I walk in those areas and lose signal, then walk to an area where I normally have full bars I can't get it back on no matter what I do (hard reset, Airplane Mode, etc...) The only fix I found was going into settings and Reset Network Settings. Totally sucks but that is basically what I have to do. T-Mobile rep said he did something on his end too, but didn't fix the issue when it came back.

Meanwhile, several Telstra customers in Australia report that Visual Voicemail no longer works after updating to iOS 10 and installing the latest carrier update. "I have no indication that a voicemail has been left and nothing shows up in the voicemail section," wrote one user. "Voicemails are definitely being left though."

It is unclear if Apple is aware of these issues, but they will likely be resolved in a future software or carrier update.

Top Rated Comments

(View all)
Avatar
52 months ago
That's why I have att :p
Score: 3 Votes (Like | Disagree)
Avatar
52 months ago

Now who's to blame here?

Apple is probably already "investigating". As usual. Something they prefer over testing prior to rollout.

And they will claim that only a tiny insignificant amount of users were affected. As usual.

Carrier update not Apple update. It's T-mobile's burden to fix.
Score: 2 Votes (Like | Disagree)
Avatar
52 months ago

This is happening to me. It won't automatically reconnect to the network after losing signal. I also updated through iTunes. I'm hoping T-Mobile rectifies this soon. I don't want to have to revert to 9.3.5.

Reverting to 9.3.5 will not resolve it. Its a carrier update not iOS.
Score: 2 Votes (Like | Disagree)
Avatar
52 months ago
A Telstra employee replied ('http://whrl.pl/ReIo1X') in that Whirlpool thread, confirming they are aware of it, and it's not limited to iOS 10.

Just a update – we've narrowed the issue down and it is not specific to iOS 10, we've found it on users with iOS 9 as well. Still working to address it.
Score: 2 Votes (Like | Disagree)
Avatar
52 months ago
Finally acknowledged by T-Mobile, fix on the way...

https://twitter.com/TMobile/status/776466023193030657
Score: 2 Votes (Like | Disagree)
Avatar
52 months ago

Now who's to blame here?

Apple is probably already "investigating". As usual. Something they prefer over testing prior to rollout.

T-Mobile is to blame.

Of all the things on an iPhone, the only part that Apple doesn't have control of is the carrier. If T-Mobile pushes out bad settings and there's something wrong with them, that's no more Apple's fault than an app in the app store being buggy. Less than even most there, in fact, since the bug only appears when interacting with an external piece of hardware (the cell tower), at that.

That said, it certainly isn't everyone--I'm on T-Mobile and both of the phones in my house seem fine.
Score: 2 Votes (Like | Disagree)

Top Stories

Here's How You Can Download iOS 14 and iPadOS 14 Around the World [It's Out]

Wednesday September 16, 2020 2:36 am PDT by
Apple's official public release of iOS 14 and iPadOS 14 dropped on Wednesday, September 16, just a day after the company released the Golden Master to third-party developers. Also set to be made available to the general public for the first time are watchOS 7 and tvOS 14. Getting Started With iOS 14 Video Click image to watch iOS 14 Getting Started While that's left a lot of developers...

When Will the iPhone 12 Launch? Here's What We Know

Wednesday September 16, 2020 6:12 am PDT by
Yesterday's "Time Flies" Apple event saw the release of the Apple Watch Series 6, Apple Watch SE, iPad 8, and iPad Air 4, but no new iPhone models. Rumors before the event strongly alleged that it would not see the unveiling of new iPhones, with many reports pointing to an October launch. The lack of new iPhone models yesterday seems to confirm that the iPhone 12 lineup will not appear...

Apple Releases iOS 14 and iPadOS 14 With Home Screen Redesign, App Library, Compact UI, Translate App, Scribble Support, App Clips, and More

Wednesday September 16, 2020 12:48 pm PDT by
Apple has released iOS 14 and iPadOS 14, the newest operating system updates designed for the iPhone and iPad. As with all of Apple's software updates, iOS 14 and iPadOS 14 can be downloaded for free. iOS 14 is available on the iPhone 6s and later, while iPadOS 14 is available on the iPad Air 2 and later. The updates are available on all eligible devices over-the-air in the Settings app. To ...

Apple Releases Safari 14 for Mac Ahead of macOS Big Sur Launch

Wednesday September 16, 2020 1:40 pm PDT by
macOS Big Sur didn't launch alongside iOS 14, iPadOS 14, tvOS 14, and watchOS 7 today, with the update coming later this fall, but Apple did release the Safari 14 update for macOS Catalina and macOS Mojave users. Safari 14 brings improved performance, customizable start pages, a Privacy Report to see which cross-site trackers are being blocked, and a new tab bar design that provides tab...

Apple Updates AirPods 2 and AirPods Pro Firmware to Version 3A283

Monday September 14, 2020 11:24 am PDT by
Apple today released new 3A283 firmware updates for the second-generation AirPods and the AirPods Pro. The second-generation AirPods are being updated from the 2D15 firmware they were previously running, while the AirPods Pros are being updated from the 2D27 firmware they had installed previously. Apple does not provide details on what's included in refreshed firmware so we don't know what's ...

iOS 14 Picture in Picture No Longer Working With YouTube's Mobile Website in Safari [Without Premium]

Friday September 18, 2020 12:21 pm PDT by
Apple in iOS 14 added Picture in Picture to the iPhone, a feature designed to let you watch a video in a small screen on your device while you continue to do other things on the phone. When Picture in Picture was working with YouTube The YouTube app doesn't support Picture in Picture, but up until yesterday there was a functional workaround that allowed videos from YouTube.com to be watched...

Hands-On With the New Apple Watch Series 6 and Apple Watch SE

Friday September 18, 2020 1:19 pm PDT by
Today's the official launch date for the Apple Watch Series 6 and the Apple Watch SE, both of which Apple announced on Tuesday. We picked up a couple of the new models and thought we'd give them a quick look for MacRumors readers thinking of ordering a new watch. Apple Watch Series 6 & Apple Watch SE Hands-On! When it comes to design, both the $399 Series 6 and the $279 SE look just like...

iOS 14.2 Beta Adds New Shazam Music Recognition Feature for Control Center

Thursday September 17, 2020 3:36 pm PDT by
Apple today released the first beta of iOS 14.2 to developers for testing purposes, and the new update introduces a Music Recognition control for the Control Center. The new feature lets you discover music playing around you and it recognizes the music playing with in apps, even when you're wearing AirPods. Songs pop up as notifications, and you can tap to listen in Apple Music....

8 Third-Party Home Screen Widgets That You Can Try Out Now on iOS 14

Wednesday August 5, 2020 12:56 pm PDT by
One of the biggest new features of iOS 14 is Home Screen widgets, which provide information from apps at a glance. The widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. When the iOS 14 beta was first released in June, widgets were limited to Apple's own apps like Calendar and Weather, but several third-party developers have begun to test ...

Apple Releases watchOS 7 With New Watch Faces, Family Setup, Sleep Tracking, Handwashing Help and More

Wednesday September 16, 2020 12:47 pm PDT by
Apple today released watchOS 7, the newest version of the watchOS operating system designed to run on modern Apple Watch models. The watchOS 7 update comes after several months of beta testing. ‌watchOS 7‌ can be downloaded for free through the dedicated Apple Watch app on the iPhone by going to General > Software Update. To install the new software, the Apple Watch needs to have at...