broken_iPhone_6A judge in Amsterdam has ruled in favor of a Dutch woman [Google Translate] who sued Apple for refusing to replace her broken iPhone 6 Plus with a new model, and instead offering her a refurbished model as per its standard policy.

The court nullified the purchase agreement and ordered Apple to refund the woman the full €799 that she paid for the iPhone, which was purchased in December 2014 and stopped functioning nine months later in August 2015.

Apple being ordered to refund the purchase price plus interest and pay all of the woman's legal fees was specific to this case, but it is the precedent that could be set in the Netherlands and possibly elsewhere that is more important.

Apple's standard one-year limited warranty and extended AppleCare+ policies for iPhone in both the Netherlands and the U.S., and most other countries, explicitly state that repairs or exchanges may involve devices or parts that are either new or "equivalent to new in performance and reliability," otherwise known as refurbished.

It is common practice for Apple to replace defective iPhones with a refurbished model consisting of both new and recycled parts, and only rarely does the company provide a brand new replacement on a case-by-case situation. The court's decision in Amsterdam, however, could force Apple to change its policies.

The court filing in the Netherlands does not indicate if Apple plans to appeal the decision, but it would not be unprecedented for the company to exhaust all avenues in an effort to overturn the ruling. Apple has not publicly commented on the matter.

In 2011, facing pressure from regulators, Apple revised its warranty replacement policy for iPhones sold in South Korea, offering customers returning their defective phones within the first month of ownership the option of receiving a brand new replacement rather than refurbished units as had been standard policy.

(Thanks, Coen and Jasper!)

Top Rated Comments

nikhsub1 Avatar
62 months ago
Little do they realize that Apple refurbs are generally better than new...
Score: 29 Votes (Like | Disagree)
Planey28 Avatar
62 months ago
That's extremely incorrect. But nice try.
Lol. I've had two replacement iPhones from Apple, both refurbs, that were in perfect condition.

My brand new 4s was shipped with a broken haptic motor and my 5s shipped with dirt under the screen. The refurbs of both were flawless.
Score: 26 Votes (Like | Disagree)
Derekuda Avatar
62 months ago
Little do they realize that Apple refurbs are generally better than new...
That's extremely incorrect. But nice try.
Score: 21 Votes (Like | Disagree)
farleysmaster Avatar
62 months ago
Lol. I've had two replacement iPhones from Apple, both refurbs, that were in perfect condition.

My brand new 4s was shipped with a broken haptic motor and my 5s shipped with dirt under the screen. The refurbs of both were flawless.
It makes sense. The refurbs should be more extensively tested.
Score: 20 Votes (Like | Disagree)
BMcCoy Avatar
62 months ago
Is there any evidence to show that refurb iPhones are in any objective way inferior to 'new' iPhones?
Function? Appearance? Lifespan?

Or is it all in the perception?
Score: 20 Votes (Like | Disagree)
Bbqthis Avatar
62 months ago
Europe. Always focusing on the hard hitting issues.
Score: 15 Votes (Like | Disagree)

Top Stories

april 2021 event coverage feature

Apple Event Live Coverage: New iPads, AirTags, and More Expected [Event Over]

Tuesday April 20, 2021 9:07 am PDT by
Apple's virtual "Spring Loaded" event kicks off today at 10:00 a.m. Pacific Time, with Apple expected to debut updated iPad models and perhaps some other hardware such as AirTags or iMac models based on Apple silicon. Apple is providing a live video stream on its website, on YouTube, and in the company's TV app across its platforms. We will also be updating this article with live blog...
m1 imac colors

Apple Announces Redesigned iMac With M1 Chip and Seven Color Options

Tuesday April 20, 2021 10:22 am PDT by
Apple has announced a new, redesigned 24-inch iMac, featuring an M1 chip, a 4.5K display, and a range of color options, as well as an improved cooling system, front-facing camera, speaker system, microphones, power connector, and peripherals. The new iMac features a completely new compact design, and comes in a range of seven striking colors, including green, yellow, orange, pink, purple,...
Ports 2021 MacBook Pro Mockup Feature 1 copy

Stolen MacBook Pro Schematics Confirm Apple's Plans to Add More Ports and Remove Touch Bar

Wednesday April 21, 2021 10:31 am PDT by
Schematics stolen from Apple supplier Quanta Computer outline Apple's plans for the next-generation MacBook Pro models that are expected in 2021, and clearly confirm plans for additional ports and a return to MagSafe. MacRumors saw the schematics after they were leaked online, and some of them feature the logic board of the next-generation MacBook Pro. On the right side of the machine,...
iphone 12 preorder purple

Apple Launching iPhone 12 and 12 Mini in New Purple Color on April 30

Tuesday April 20, 2021 10:08 am PDT by
Apple today announced that the iPhone 12 and iPhone 12 mini will be available in a new purple color starting April 30, with pre-orders starting this Friday. Apple is also releasing a new MagSafe Leather Case and Leather Sleeve in Deep Violet, a Silicone Case in Capri Blue, Pistachio, Cantaloupe, or Amethyst, and a Leather Wallet in Arizona, all available to order beginning today. iPhone...
13 inch macbook pro m1

14-Inch and 16-Inch MacBook Pro Models With XDR Displays Expected to Launch Later This Year

Wednesday April 21, 2021 7:08 am PDT by
Apple yesterday unveiled a new 12.9-inch iPad Pro with a Liquid Retina XDR display that uses mini-LED backlighting to achieve up to 1,000 nits of full-screen brightness and up to 1,600 nits of peak brightness. With over 10,000 mini‑LEDs grouped into more than 2,500 local dimming zones, the display also has an impressive 1,000,000:1 contrast ratio. Apple has so far branded its mini-LED...
14

Apple Says iOS 14.5 Will Be Released 'Next Week'

Tuesday April 20, 2021 11:08 am PDT by
Apple today in a press release about its new AirTag item tracker announced that iOS 14.5 and iPadOS 14.5 will be available starting "next week." iOS 14.5 and iPadOS 14.5 are packed with new features, including the ability for iPhone users who are wearing an Apple Watch to unlock the iPhone with Face ID while wearing a mask. iOS 14.5 and iPadOS 14.5 will also be the minimum software versions...
ipad pro with m1 chip

Apple Introduces Next-Generation iPad Pro With M1 Chip, Thunderbolt, 5G, XDR Display, and More

Tuesday April 20, 2021 10:40 am PDT by
Apple today announced the next-generation iPad Pro with the same M1 chip found in the latest Macs, Thunderbolt and USB4 support, 5G connectivity on cellular models with mmWave support in the United States, and more. With an 8-core CPU and 8-core GPU, Apple says the M1 chip in the new iPad Pro provides up to 50% faster performance and up to 40% faster graphics compared to the A12Z Bionic chip ...
f1618938547

Apple Announces AirTag Tracking Devices Starting At $29 Each

Tuesday April 20, 2021 10:10 am PDT by
Apple today announced AirTag, a Tile-like Bluetooth tracking device that's designed to be attached to items like keys and wallets for tracking purposes, letting you find them right in the Find My app. AirTags are accessories for attaching to backpacks, luggage, and other items. Any U1 device like the iPhone 12 can be used for precision finding to guide you right to the item you're looking...
airtag engraving 69

Apple Tries to Limit Offensive AirTag Engravings... With Mixed Results

Wednesday April 21, 2021 3:16 am PDT by
Apple's AirTag item trackers can be custom-engraved using text, numbers, and even emoji, but users looking to express some college humor will likely need to look elsewhere, because Apple's online AirTag personalization tool is easily offended. An AirTag is just big enough to fit up to four characters or up to three emoji. That might seem just enough to get dubiously creative with your...
maxresdefault

Apple Event 2021: Everything Apple Announced at Its 'Spring Loaded' Event in Just 6 Minutes

Tuesday April 20, 2021 4:23 pm PDT by
Apple today held its first event of 2021, and it was one of the most exciting events that we've seen in some time. Apple announced a whole slew of new products, including an M1 iMac, an M1 iPad Pro, a refreshed 4K Apple TV, and the long-awaited AirTags. Subscribe to the MacRumors YouTube channel for more videos. It took Apple an hour to introduce all of the new devices during its virtual...