iOS 9 Users Having Issues With POP Email Accounts and Attachments

mailappiosSince iOS 9 was released to the public on September 16, some users with POP email accounts have been having trouble opening emails with attachments. There's a 22 page thread on the Apple discussion forums covering the issue, which currently has more than 200 replies from users who are all experiencing the same problem.

Customers with a wide range of devices are receiving a "Message not yet downloaded from server" error whenever they attempt to open an email message with an attachment. The problem appears to be affecting Apple customers who have POP email accounts and is causing issues with both new and old emails.

I am having exactly the same issue. Many of my old mails on my iPad just saying not yet downloaded from the server. I am using a pop account on both my iPad and windows live mail. I have tried deleting my email accounts and adding back in. Even some emails that were received this morning are now showing as not being downloaded from the server.

Deleting email accounts and adding them back in does not fix the issue, but downloading an alternate email program from the App Store seems to have worked for many users as a temporary fix. Turning off Wi-Fi also allows some users to read their previously downloaded emails and access attachments, but images are not viewable.

One customer experiencing issues received a response from Apple's engineering team, suggesting the email issue occurs when an email account has been configured to remove a copy of emails on the server. This has left some wondering whether the behavior is an intended function or a bug, but while leaving messages on the server solves some of the problem, sent and trash emails remain unaccessible. The requirement to leave messages on the server also defeats the purpose of a POP email account.

This issue usually starts if one of the devices/computers that was setup with this email account has been configured to remove a copy of emails on the server. If this is the case, the customer will need to check the settings of all the devices and computers that are running this email account.

iOS leaves messages on the POP3 server by default. iOS never stores email permanently, whether POP3 or IMAP. If they are removed from the server by another device then this issue can occur.

A test that you may want to do to confirm this is to have the customer produce the error by opening one affected mail on the iOS device, and then locate that specific email on his webmail. If not found, then the device is behaving as expected. If found, please try to forward it to the same mailbox and see if the same issue occurs.

While these email problems have been plaguing users since iOS 9 was released, Apple did not fix the problem in iOS 9.0.1 or iOS 9.0.2, the two minor bug fix updates that have been released to the public since September 16. It is not clear if iOS 9.1, the first major update to iOS, fixes the issue, and Apple has not given any statement on whether some kind of fix is planned or if there's been an intentional change to the way POP email accounts work on iOS in iOS 9.

Top Rated Comments

stulaw11 Avatar
74 months ago
People still use POP mail services?:eek:
Score: 44 Votes (Like | Disagree)
noah82 Avatar
74 months ago
That's what you get for still using pop3 email...
Score: 17 Votes (Like | Disagree)
keysofanxiety Avatar
74 months ago
SMH. Apple is really dropping the ball on iOS 9. Add it to the list of recent Apple flops.
I know, right! What an Apple flop! POP email accounts not working?! Also they've dropped PowerPC support! And I can't even use a floppy disk in my MacBook Pro! It's maddening, I tell ya! :mad:
Score: 17 Votes (Like | Disagree)
RoboCop001 Avatar
74 months ago
POP? But.... but why.....
Score: 15 Votes (Like | Disagree)
bpeeps Avatar
74 months ago
I have at least one crash a day on iOS9. Don't know if that's from apps not being optimized or iOS9 in general. For those still on stock app, Outlook is a good alternative to Mail.
Score: 11 Votes (Like | Disagree)
TEG Avatar
74 months ago
"iOS never stores email permanently, whether POP3 or IMAP." - I call Shenanigans. If it didn't store email permanently, then why does mail take over 2GB of storage on my phone, especially since we cannot set a length of time to store messages locally?
Score: 10 Votes (Like | Disagree)

Top Stories

16 inch macbook pro m2 render

When Can We Expect the Redesigned MacBook Pros Now?

Wednesday June 16, 2021 7:11 am PDT by
With no sign of redesigned MacBook Pro models at this year's WWDC, when can customers expect the much-anticipated new models to launch? A number of reports, including investor notes from Morgan Stanley and Wedbush analysts, claimed that new MacBook Pro models would be coming during this year's WWDC. This did not happen, much to the disappointment of MacBook Pro fans, who have been...
maxresdefault

Apple CEO Tim Cook: Sideloading Apps Would 'Destroy the Security' of the iPhone

Wednesday June 16, 2021 10:49 am PDT by
Apple CEO Tim Cook this morning participated in a virtual interview at the VivaTech conference, which is described as Europe's biggest startup and tech event. Cook was interviewed by Guillaume Lacroix, CEO and founder of Brut, a media company that creates short-form video content. Much of the discussion centered on privacy, as it often does in interviews that Cook participates in. He...
2021 back t0 school

Apple Launches 2021 Back to School Promotion: Free AirPods With Eligible Mac or iPad Purchase

Thursday June 17, 2021 4:56 am PDT by
Apple today launched its seasonal back-to-school sale for the upcoming school year in the United States and Canada, offering students free AirPods alongside purchases of select Macs and iPad models. Similar to last year's promotion, this year's offer includes free AirPods alongside the purchase of a MacBook Air, MacBook Pro, the new 24-inch iMac, the Mac Pro, Mac mini, and the new M1-powered ...
m1 imac back

Some M1 iMac Models Shipping With Crooked Mountings

Monday June 14, 2021 12:50 pm PDT by
Some M1 iMacs appear to have a manufacturing defect that causes the display to be mounted on the stand in a way that's not perfectly aligned, leading to a crooked display. YouTuber iPhonedo over the weekend published a review of the M1 iMac, and he found that his machine appeared to be tilted on one side, a mounting disparity that was visibly noticeable and proved with a ruler. Another...
apple watch 6s 202009

Bloomberg: Apple Watch Series 7 to Feature Thinner Screen Bezels, Faster Processor, and Updated Ultra Wideband Tech

Monday June 14, 2021 3:41 am PDT by
This year's Apple Watch Series 7 is likely to have thinner display bezels and use a new lamination technique that brings the display closer to the front cover, according to Bloomberg's Mark Gurman. From the report: The Cupertino, California-based tech giant is planning to refresh the line this year -- with a model likely dubbed the Apple Watch Series 7 -- by adding a faster processor,...
files app ipados 15

iPadOS 15: Files App Gains NTFS Support, Progress Indicator, and More

Tuesday June 15, 2021 3:41 am PDT by
Apple in iPadOS 15 has added the ability to access NTFS-formatted media from within the Files app. The additional support for the Windows-related format, first discovered by YouTuber Steven Fjordstrøm, is read-only, so like on macOS you can't modify files stored on NTFS devices, but you can at least copy any data on them for working on elsewhere on your iPad. The Files app has also gotten a...
applecare lower prices

Apple Lowers Prices of AppleCare+ Plans for M1 MacBook Air and MacBook Pro

Thursday June 17, 2021 7:33 am PDT by
Apple today lowered the prices of AppleCare+ plans for MacBook Air and 13-inch MacBook Pro models equipped with the M1 chip. Coverage offered by the plans, as well as accidental damage fees, appear to remain unchanged. In the United States, AppleCare+ for the MacBook Air now costs $199, down from $249. The new price applies to both M1 and Intel-based MacBook Air models, although Apple no...
maxresdefault

Demo: Check Out AirPlay 2 on a Mac in macOS Monterey

Tuesday June 15, 2021 11:57 am PDT by
With macOS Monterey, Apple has introduced expanded AirPlay 2 support, so you can AirPlay content from an iPhone, iPad, or even another Mac to your main Mac. We thought we'd do a quick demo of this handy new feature in our latest YouTube video. Subscribe to the MacRumors YouTube channel for more videos. With AirPlay to Mac, you can extend or mirror an Apple device's display to a Mac, and since ...
apple new iphone case colors

Apple Releases New Sunflower, Cloud Blue and Electric Orange iPhone 12 Cases

Monday June 14, 2021 11:12 am PDT by
Apple today released silicone iPhone cases for the iPhone 12, 12 Pro, 12 Pro Max, and 12 mini in a series of new colors that include sunflower, cloud blue, and electric orange. Sunflower is a bright yellow shade, cloud blue is a soft, light blue, and electric orange is a bright orange that's darker than the kumquat color and more orange than pink citrus. The new cases are priced starting...
apple watch edition series 5 ceramic black prototype

Apple Planned Black Ceramic Apple Watch Edition Series 5

Wednesday June 16, 2021 5:45 am PDT by
Apple considered offering a black version of the ceramic Apple Watch Edition Series 5, according to newly-shared images of the prototype casing. The images, shared on Twitter by the prototype collector and leaker known as "Mr. White," show a prototype black ceramic Apple Watch casing, alongside the white ceramic version. The ceramic Apple Watch Edition Series 5 was never available in a...