Apple Sends Email to iTunes Users Offering Refunds for Unauthorized In-App Purchases

app_store_icon_ios_7As a part of its consent decree with the U.S. Federal Trade Commission over in-app purchases in the App Store, Apple today sent out an email to some iTunes users, offering them a chance to obtain a refund by filling out a form through a special link.

Specifically, the email appears to be targeted toward users who have made recent in-app purchases, with Apple stating that unauthorized purchases "made by a minor" are eligible for a refund, with all requests required to be submitted by April 15.

Dear iTunes account owner,

Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.

We've heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we've improved controls for parents so they can better manage their children's purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.

Please follow the steps to submit a refund request:

Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.

Use this link to submit your refund request to Apple.

Provide the requested information and enter "Refund for in-App Purchases made by a minor" in the Details section.

Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.

According to its agreement signed with the FTC in January, Apple will be required to provide full refunds to parents whose children purchased unauthorized in-app items, totaling $32 million in refunds. Apple also added a pop-up warning message in iOS 7.1 detailing a 15-minute window which allows users to make in-app purchases for 15 minutes without reentering a password.

Popular Stories

Apple Vision Pro 2 Feature 2

Apple Reportedly Suspends Work on Vision Pro 2

Tuesday June 18, 2024 8:17 am PDT by
Apple has suspended work on the second-generation Vision Pro headset to singularly focus on a cheaper model, The Information reports. Apple was widely believed to have plans to divide its Vision product line into two models, with one "Pro" model and one lower-cost standard model. The company is said to have been deprioritizing the next Vision Pro headset over the past year, gradually...
Apple WWDC24 Apple Intelligence hero 240610

Apple Explains iPhone 15 Pro Requirement for Apple Intelligence

Wednesday June 19, 2024 4:48 am PDT by
With iOS 18, iPadOS 18, and macOS Sequoia, Apple is introducing a new personalized AI experience called Apple Intelligence that uses on-device, generative large-language models to enhance the user experience across iPhone, iPad, and Mac. These new AI features require Apple's latest iPhone 15 Pro and iPhone 15 Pro Max models to work, while only Macs and iPads with M1 or later chips will...
2022 back to school apple feature

Apple's 2024 Back to School Sale Launching This Week

Monday June 17, 2024 12:27 pm PDT by
Apple will launch its annual Back to School promotion for university students in the United States and Canada this week, according to Bloomberg's Mark Gurman. Apple's back to school sales provide students with a free Apple gift card when purchasing a Mac or an iPad, and this year's promotion could help Apple push the new M2 iPad Air and M4 iPad Pro models. Last year, Apple offered U.S....
apple watch series 9 display

Kuo: Apple Watch Series 10 to Get Larger Screen and Thinner Design

Monday June 17, 2024 1:20 am PDT by
This year's Apple Watch Series 10 will be thinner and come in larger screen sizes than previous models, according to Apple analyst Ming-Chi Kuo. In his latest industry note -10-and-98075c44ce92">shared on Medium, Kuo said the screen size options on the next-generation Apple Watch will increase from 41mm to 45mm, and from 45mm to 49mm, while being encased in a thinner design. For reference,...
M4 Real Feature Red

M4 MacBook Pro Models Expected to Launch in Late 2024

Tuesday June 18, 2024 10:50 am PDT by
MacBook Pro models with an M4 chip are expected to launch in the fourth quarter of 2024, according to display analyst Ross Young. In a tweet for subscribers, Young said that panel shipments for new 14-inch and 16-inch MacBook Pro models are set to begin in the third quarter of 2024, which suggests a launch toward the end of the year. Apple started its M4 chip refresh in May with the launch...
Apple Pay Later feature 1

Apple Discontinuing Apple Pay Later

Monday June 17, 2024 11:44 am PDT by
Apple is discontinuing Apple Pay Later, the buy now, pay later feature that it just launched last October. Apple Pay Later is being discontinued as of today, but people who have existing Apple Pay Later loans will be able to continue to pay them off and manage them through the Wallet app. Apple announced plans to end the feature in a statement provided to 9to5Mac, which also notes that...
watchOS 11 Thumb 2 1

watchOS 11 Supports Automatic Nap Detection

Monday June 17, 2024 4:05 pm PDT by
watchOS 11 appears to include a new feature that allows an Apple Watch to automatically detect and record when you're taking a nap. As shared on Reddit, an Apple Watch owner took a nap and was able to see the sleep data recorded in the Health app, despite not putting the device in Sleep Mode. Right now, the Apple Watch only tracks and records sleep when it is in Sleep Mode, and there is no...
iPod Nano vs iPod Pro Ad Feature 1

Apple Developing Thinner MacBook Pro, Apple Watch, and iPhone

Monday June 17, 2024 2:22 am PDT by
Apple intends to slim down the MacBook Pro, Apple Watch, and iPhone, with the new ultra-thin M4 iPad Pro a sign of the company's new design trajectory, according to Bloomberg's Mark Gurman. When the M4 iPad Pro was unveiled last month, Apple touted it as the company's thinnest product ever, and even compared it to the 2012 iPod nano to emphasize its slim dimensions. Writing in the latest ...

Top Rated Comments

Renzatic Avatar
134 months ago
Ha! Stupid parents with their terrible parenting skills asking for a free handout from Apple because they're too stupid to know what their stupid kids are doing with their stupid iPads. LOOK AT ME! I'M BEING JUDGMENTAL ON THE INTERNET!
Score: 15 Votes (Like | Disagree)
Renzatic Avatar
134 months ago
you seem...upset.

Would you like a hug?
hold me until the anger goes away!
Score: 7 Votes (Like | Disagree)
Nunyabinez Avatar
134 months ago
Didn't get one because I don't give my expensive equipment to children to use.
Score: 7 Votes (Like | Disagree)
ChrisCW11 Avatar
134 months ago
Sad

The problem with all this is not Apple or parents or children, its the "Freemium" model which has corrupted gaming. The idea of getting a free game which is simply made easier by, often, dumping hundreds of dollars into it has ruined gaming in general.

What Apple should do instead of placating parents who have fallen victim to the greedy freemium model is instead to turn against the app developers that are victimizing users with ridiculous schemes to make a game playable through what is essentially extortion.

But Apple is too prideful of their whole "millions and millions of Apps" tag line and so will never do anything to reduce the amount of greedy crapware that has plagued the App store and instead seem to want to protect the freemium model by ensuring that parents and children will fall victim to this scheme over and over again. Whatever millions Apple has to give back to parents pales in comparison to the billions Apple makes every year through in-app transactions.

Say what you will about Microsoft, but Microsoft did not create a market of greedy *******s developing trojan horses with a direct connection to people's credit cards. Hackers may have tried to exploit security holes in Windows to steal your identity or bank information, but Apple simply made this a prominent "feature" of gaming on an iDevice, and I think more people have been exploited by Freemium overall then anything Microsoft was at fault for doing.
Score: 5 Votes (Like | Disagree)
69Mustang Avatar
134 months ago
Kudos to Apple. I couldn't imagine another company even bothering.

Kudos for what? Compliance with the FTC?

from the original post: "According to its agreement signed with the FTC in January, Apple will be required to provide full refunds to parents whose children purchased unauthorized in-app items, totaling $32 million in refunds. Apple also added a pop-up warning message in iOS 7.1 detailing a 15-minute window which allows users to make in-app purchases for 15 minutes without reentering a password. "

You shouldn't mistake this for altruism.;)
Score: 4 Votes (Like | Disagree)
alohamade Avatar
134 months ago
Did they really write...
'Use this link to submit your refund quest to Apple.'

Refund quest? They need a proofreader.

"Refund quest" doesn't sound like the most fun game in the world, doesn't it? That's a typo, the email is fine and I fixed it now! :)
Score: 4 Votes (Like | Disagree)