Apple Initiates Replacement Program for 3rd Generation Apple TVs With Wi-Fi Connectivity Issues

Apple has notified its retail stores, authorized resellers, and AppleCare employees about WiFi issues being experienced by a small portion of its third generation Apple TVs, reports 9to5Mac. The units are having issues locating and joining WiFi networks and maintaining a connection.

Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues:

Cannot locate network

Unable to join network

Dropped or intermittent connection.

Apple technicians are authorized to replace affected products for two years from the original date of purchase at no charge to the customer after verifying that the devices are running software version 5.2.1 and that there are no third party interference issues.

The Apple TVs experiencing connectivity problems feature the following serial numbers:

atvserialnumbers
The third generation Apple TV, which features support for 1080p video, was first released in March of last year. It was later tweaked in late January to include a smaller A5 chip.

Update: According to several readers, Apple has acknowledged that it initially erred in referring to the character pairs appearing the third and fourth positions of the serial number. The listed pairs would actually occur in the fourth and fifth positions.

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Neutral)

Top Rated Comments

Steve.P.JobsFan Avatar
120 months ago
Just called them -- they're overnighting a new one to me for free and they gave me AppleCare for $19 instead of $29.

Score: 4 Votes (Like | Disagree)
Krazy Bill Avatar
120 months ago
Well, crap. I'm on the list. Apple just can't do Wi-Fi. Be it a signal loss on my MBP or the inability to sync with iTunes. :(

Yeah, I know... I'm probably holding it wrong.
Score: 3 Votes (Like | Disagree)
GenesisST Avatar
120 months ago
ahh..So close. I was off by one character.

There goes getting a free Apple TV.

Ha !
:D

Same here, but it is not a free Apple TV, you did pay for it before...
Score: 3 Votes (Like | Disagree)
sessamoid Avatar
120 months ago
Had mine replaced last month. The genius said he hadn't heard of any other cases. Guess he was wrong.

Or maybe he was telling the truth and he hadn't heard of any other cases at the time. Maybe he doesn't comb these boards like we do?
Score: 2 Votes (Like | Disagree)
pbodifee Avatar
119 months ago
Have connectivity issues on Wired since 5.2.1

The thing with mine is that I have connectivity issue with the wired LAN since I updated to 5.2.1. Pre-5.2.1 it worked perfectly fine. Now every time when I wake it up out of sleep it has no network connectivity. A reboot is needed to get it back on-line. :confused:
Any one seen this problem?

PS I have JD in 4,5th position (bought Dec 2012), so it looks like I am not eligible for a replacement?
Score: 1 Votes (Like | Disagree)
charlituna Avatar
120 months ago
My serial is DY5H9DT2DRHN. Am I eligible? It says the 3rd and 4th but the H9 is the 4th and 5th alpanumeric letters.

If it says X and yours is Y then no. That said, if its under warranty there is no harm taking it in. Just because its not part of this program doesn't mean there couldn't be something wrong with it

----------

Had mine replaced last month. The genius said he hadn't heard of any other cases. Guess he was wrong.

Not wrong, so much as they aren't told every single issue that any cx claims to have at any store in the world. And given the variety of issues and causes for the multitude of products they see it is possible for someone to not see the exact same issue (symptom and cause) twice.
Score: 1 Votes (Like | Disagree)

Popular Stories

airpods pro 2 1

AirPods Pro 2 No Longer Expected to Feature Built-In Heart Rate or Body Temperature Sensor

Sunday July 3, 2022 8:07 pm PDT by
While past rumors have indicated the upcoming second-generation AirPods Pro will feature a built-in heart rate and body temperature sensor, Bloomberg's Mark Gurman has cast doubt on those rumors turning out to be true, saying instead such a feature is unlikely to come anytime soon. "Over the past few months, there have been rumors about this year's model gaining the ability to determine a...
Apple Watch 8 Unreleased Feature Thumb

Apple Watch Series 8 Model Rumored to Feature 5% Larger Display

Monday July 4, 2022 5:50 am PDT by
Apple is working on an Apple Watch Series 8 model with a larger display, according to DSCC's Ross Young and Haitong International Securities's Jeff Pu. In October last year, Young suggested that the Apple Watch Series 8 could come in three display sizes. Now, responding to a query about the rumor on Twitter, Young claims that the additional display size joining the Apple Watch lineup will be ...
intel go pc justin long

Windows Laptop Makers 'Worried' About New MacBook Air Impacting Sales

Tuesday July 5, 2022 6:57 am PDT by
The upcoming launch of Apple's redesigned MacBook Air with the M2 chip has some Windows laptop manufacturers "worried" that sales of Intel-based laptops will be negatively affected, according to industry sources cited by DigiTimes. "A Wintel brand vendor pointed out that at a price point of US$1,000-$1,500, the MacBook Air will crowd out other high-end notebooks," the report claims, with...
European Commisssion

EU Approves Landmark Legislation to Regulate Apple and Other Big Tech Firms

Tuesday July 5, 2022 5:53 am PDT by
European Union lawmakers have approved landmark legislation to heavily regulate Apple, Google, Meta, and other big tech firms. The Digital Markets Act (DMA) and Digital Services Act (DSA) were proposed by the European Commission in December 2020. Now, collected in a "Digital Services Package," the legislation has been formally adopted by the European Parliament and seeks to address...
macbook air m2 order date feature

Apple Announces MacBook Air With M2 Chip Available to Order Starting July 8, Launches July 15

Wednesday July 6, 2022 4:59 am PDT by
Apple today announced that the new MacBook Air equipped with the M2 chip will be available to order starting Friday, July 8 at 5 a.m. Pacific Time. Apple said deliveries to customers and in-store availability will begin Friday, July 15. MacRumors exclusively reported that Apple planned to launch the new MacBook Air on July 15, and the date has now been confirmed by Apple. Customers will be...
top stories 2jul2022

Top Stories: M2 MacBook Air Release Date, New HomePod Rumor, and More

Saturday July 2, 2022 6:00 am PDT by
The M2 MacBook Pro has started making its way into customers' hands and we're learning more about how it performs in a variety of situations, but all eyes are really on the upcoming M2 MacBook Air which has seen a complete redesign and should be arriving in a couple of weeks. Other top stories this week included a host of product rumors including additional M2 and even M3 Macs, an updated...
Lockdown Mode Feature

Apple Announces New Lockdown Mode on iOS 16 With 'Extreme' Level of Security

Wednesday July 6, 2022 10:00 am PDT by
Apple today announced a new Lockdown Mode coming to the iPhone, iPad, and Mac with iOS 16, iPadOS 16, and macOS Ventura. Apple says the optional security feature is designed to protect the "very small number" of users who may be at risk of "highly targeted cyberattacks" from private companies developing state-sponsored spyware, such as journalists, activists, and government employees. Apple...
siri remote 3

Apple Releases Firmware Update for Apple TV Siri Remote

Tuesday July 5, 2022 12:10 pm PDT by
Apple today released new firmware for the Siri Remote designed for the Apple TV, updating the software from version 9M6772 to 10M1103. The software is for the redesigned Siri Remote that was released in May 2021, aka the gray remote with the updated interface. In the Apple TV settings, the new firmware will display as 0x0070, up from 0x0061. There is no word on what's new with the Apple TV...