Verizon iPhone 5 Customers Will Not Be Charged for Inadvertent Cellular Data Usage Issue

Yesterday, Apple released an iPhone 5 carrier settings update intended to address an issue in which cellular data was being used even when the device was connected to Wi-Fi. The issue drew a number of comments from users who had noticed unexpectedly high data usage over the few days they've owned their devices, and many have wondered whether they would be charged for the data consumed due to the issue.

Verizon has now issued a statement to The Loop indicating that consumers will not be charged for this data usage.

“Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network,” Verizon said in a statement provided to The Loop. “Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”

Full details on how to apply the carrier settings update are available in an Apple support document.

Top Rated Comments

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103 months ago
Well thats good to know.

AT&T's statement would have read something like this:



Dear Customer,

We realize that you may not have been responsible for the data usage, however, it it not our fault either. Due to us having extended work loads to process the extra data usage, your will be billed double the normal amount for whatever data was inadvertently used.

P.S. We are still busy trying to find a way to screw you out of more money with the FaceTime over 3G thing, so if you neglect to download the update, we will charge you triple next time.
Score: 20 Votes (Like | Disagree)
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103 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.
Score: 20 Votes (Like | Disagree)
Avatar
103 months ago

AT&T, TAKE NOTES.

Bravo, Verizon.


Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same
Score: 11 Votes (Like | Disagree)
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103 months ago
Thanks Verizon. This is what I like to see, companies actually caring.
Score: 11 Votes (Like | Disagree)
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103 months ago
How do they know which data not to charge for...?
Score: 8 Votes (Like | Disagree)
Avatar
103 months ago

AT&T, TAKE NOTES.

Bravo, Verizon.


When did AT&T say they were going to charge customers that had this problem?
Score: 6 Votes (Like | Disagree)

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