Verizon iPhone 5 Customers Will Not Be Charged for Inadvertent Cellular Data Usage Issue

verizonlogoYesterday, Apple released an iPhone 5 carrier settings update intended to address an issue in which cellular data was being used even when the device was connected to Wi-Fi. The issue drew a number of comments from users who had noticed unexpectedly high data usage over the few days they've owned their devices, and many have wondered whether they would be charged for the data consumed due to the issue.

Verizon has now issued a statement to The Loop indicating that consumers will not be charged for this data usage.

“Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network,” Verizon said in a statement provided to The Loop. “Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”

Full details on how to apply the carrier settings update are available in an Apple support document.

Related Forum: iPhone

Popular Stories

Apple Intelligence General Feature

Apple Intelligence Features Not Coming to European Union at Launch Due to DMA

Friday June 21, 2024 9:44 am PDT by
Apple today said that European customers will not get access to the Apple Intelligence, iPhone Mirroring, and SharePlay Screen Sharing features that are coming to the iPhone, iPad, and Mac this September due to regulatory issues related to the Digital Markets Act. In a statement to Financial Times, Apple said that there will be a delay as it works to figure out how to make the new...
iOS 18 on iPhone Feature

Everything New in iOS 18 Beta 2

Monday June 24, 2024 12:52 pm PDT by
Apple today released the second betas of iOS 18 and iPadOS 18 to developers, and the software adds support for new features that Apple is working on, plus it tweaks some of the interface changes that have been made in the updates. Apple will refine iOS 18 over the course of the next few months, with multiple changes and refinements expected from now until September. We've highlighted...
Apple WWDC24 Apple Intelligence hero 240610

Apple Explains iPhone 15 Pro Requirement for Apple Intelligence

Wednesday June 19, 2024 4:48 am PDT by
With iOS 18, iPadOS 18, and macOS Sequoia, Apple is introducing a new personalized AI experience called Apple Intelligence that uses on-device, generative large-language models to enhance the user experience across iPhone, iPad, and Mac. These new AI features require Apple's latest iPhone 15 Pro and iPhone 15 Pro Max models to work, while only Macs and iPads with M1 or later chips will...
amazon echo dot

Amazon Could Charge Up to $10/Month for Alexa

Friday June 21, 2024 2:55 pm PDT by
Apple competitor Amazon is working on a revamp of its Alexa assistant, and the new version could cost up to $10 per month, according to a report from Reuters. The upcoming version of Alexa will support conversational generative AI, and Amazon is planning for two tiers of service. There will be a free tier and a second, premium tier that is priced at $5 at a minimum, with Amazon considering...
top stories 22jun2024

Top Stories: Apple Watch X Rumors, New Final Cut App for iPhone, and More

Saturday June 22, 2024 6:00 am PDT by
The avalanche of news coming out of WWDC earlier this month is finally starting to slow, but that doesn't mean there wasn't still lots to talk about in Apple news and rumors this week. This week saw some additional rumors about the upcoming Apple Watch models, the release of major Final Cut Pro updates, the launch of Apple's annual Back to School promo in the U.S. and Canada, new...

Top Rated Comments

kaplanreject Avatar
153 months ago
Well thats good to know.

AT&T's statement would have read something like this:



Dear Customer,

We realize that you may not have been responsible for the data usage, however, it it not our fault either. Due to us having extended work loads to process the extra data usage, your will be billed double the normal amount for whatever data was inadvertently used.

P.S. We are still busy trying to find a way to screw you out of more money with the FaceTime over 3G thing, so if you neglect to download the update, we will charge you triple next time.
Score: 20 Votes (Like | Disagree)
Dwalls90 Avatar
153 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.
Score: 20 Votes (Like | Disagree)
iapplelove Avatar
153 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.

Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same
Score: 11 Votes (Like | Disagree)
adcx64 Avatar
153 months ago
Thanks Verizon. This is what I like to see, companies actually caring.
Score: 11 Votes (Like | Disagree)
DDustiNN Avatar
153 months ago
How do they know which data not to charge for...?
Score: 8 Votes (Like | Disagree)
STiNG Operation Avatar
153 months ago
AT&T, TAKE NOTES.

Bravo, Verizon.

When did AT&T say they were going to charge customers that had this problem?
Score: 6 Votes (Like | Disagree)