Settlement Reached in Lawsuit over Frayed MagSafe Connectors

Apple today posted a new support document outlining procedures users should follow if they experience strain relief problems with their "T" style MagSafe power cables on various notebook products. Long-standing issues with fraying on those cables resulted in Apple redesigning the MagSafe several years to adopt an "L" style connector that puts less strain on the cable.


While Apple has for several years offered a replacement program to users whose MagSafe adapters (as well as pre-MagSafe "barrel" style adapters) have exhibited signs of strain relief problems, the company has updated its support materials to reflect that a settlement has been reached in a court case over the design of the connectors.


Frayed cable on "T" style MagSafe connector

According to the terms of the settlement, Apple will offer full or partial refunds to customers who purchased replacement adapters and will also continue to cover the cost of replacement adapters for users who have future problems with the issue. Apple will offer users who purchased a replacement adapter within one year of purchase of the original computer a $79 cash payment, with users who replaced their adapters in the second year receiving $50 and those who replaced in the third year $35.

The settlement will provide a cash payment if you are the original owner (by purchase or gift) of certain Apple MacBook or MacBook Pro computer models (“Subject Computer”) or separately purchased an Apple 60W or 85W MagSafe MPM-1 (“T”) Power Adapter (“Adapter”), your Adapter showed signs of Strain Relief Damage, and you purchased a Replacement Adapter within the first three years following the initial purchase of the Subject Computer or Adapter. If the court approves the settlement, you may be entitled to a cash payment in the following amounts depending on whether you purchased your Replacement Adapter during the first, second or third year following the initial retail purchase of the Subject Computer or Adapter: (a) first year, the actual amount you paid (excluding taxes and shipping/handling fees) up to a maximum of $79; (b) second year $50; (c) third year $35. There is a limit of three refunds per Subject Computer. You may also be able to obtain a Replacement Adapter at no charge from Apple if your Adapter shows signs of Strain Relief Damage now or in the future.

The settlement program is open to all purchasers of machines with T-style MagSafe power connectors who provide a valid claim form and proof of purchase for the replacement adapter. Users have until March 21, 2012 or three years from the date of original purchase, whichever is later, to file a claim for a previously-purchased replacement adapter. Apple will cover current and future replacements free of charge through December 31, 2012.

Top Rated Comments

(View all)
Avatar
117 months ago

Interesting to know. I am on my original from 2006 still, as well as a 2008 varient on this MBP.

I can't say that I like the L-Style connector though, it either points out back, or forward blocking a couple ports.

Same here. What are people doing that they keep fraying- especially the poster who stated he went through SEVENTEEN MagSafe adapters. That's abnormal and the problem does not seem to be the cords, but the way he's using them.

I also much prefer my T-Style. Much better for my outlet location and the way I work with my MacBook.
Score: 17 Votes (Like | Disagree)
Avatar
117 months ago
My 2008 Macbook had the "T" style, and after a good year or two frayed out and stopped working. Being cheap, I had the repair done by my father, an electrical engineer. The housing of the connector had to be removed and a 2x4 lego was a perfect fit. A little hot glue, some super glue, and a small hole later I had a perfect charger.







Score: 13 Votes (Like | Disagree)
Avatar
117 months ago

what about the L style adaptors as we have same problem with the L style adaptors went through like 10 of the T Style then one day I went in and gave us the L style but have still gone through at least 7 of the L style so they aint any better then the T style.


HOW THE **** do you go through at least 17 ****ing cables, then have the gall to blame it on Apple? I mean, do you think that just MAYBE, you're doing something absolutely ridiculous to the cable? In 4 years of owning macbooks and both types of cables, with daily usage, I haven't frayed one. As for the L style, I don't see how its possible to even fray, let alone 7 TIMES. So I'm actually curious to what you're doing to the cable, because you're probably the only human being on the planet that has gone through that many. That, or you're just flat out lying.
Score: 10 Votes (Like | Disagree)
Avatar
117 months ago
Interesting to know. I am on my original from 2006 still, as well as a 2008 varient on this MBP.

I can't say that I like the L-Style connector though, it either points out back, or forward blocking a couple ports.
Score: 9 Votes (Like | Disagree)
Avatar
117 months ago
I have never seen the 2nd pictured L style connector. What does that come with? It looks hideous
Score: 9 Votes (Like | Disagree)
Avatar
117 months ago
what they really need to replace is the USB cable that goes from the iphone/ipad to Macbook.


Score: 6 Votes (Like | Disagree)

Top Stories

First iPhone 12 Mini Hands-On Video Surfaces [Update: Video Pulled]

Wednesday October 28, 2020 1:21 pm PDT by
Apple's iPhone 12 mini and the iPhone 12 Pro Max aren't set to be available until November 13, but a Romanian YouTuber got his hands on the iPhone 12 mini and showed it off today, offering a size comparison between the iPhone 12 and the 12 mini along with going over some of the device's features. The iPhone 12 mini is identical to the iPhone 12 in design and functionality, but it has a...

Apple References Unreleased 2020 16-Inch MacBook Pro in Boot Camp Update

Monday October 26, 2020 8:42 am PDT by
Last week, Apple released an update for Boot Camp, its utility for running Windows on a Mac. While this update would typically be unremarkable, several of our readers noticed that the release notes reference an unreleased 2020 model of the 16-inch MacBook Pro. While this could easily be a mistake, the 16-inch MacBook Pro is nearly a year old, so it is certainly a worthy candidate for a...

After Mocking Apple, Samsung May Remove Power Adapter From Galaxy S21 Box

Tuesday October 27, 2020 4:29 pm PDT by
Samsung's Galaxy S21, coming in 2021, may not include a power adapter or headphones in the box, according to reports from Korean media sites highlighted by SamMobile. Rumors earlier this year also said that Samsung was considering removing these accessories from future smartphone models, but that didn't stop Samsung from mocking Apple for selling the iPhone 12 models without a power adapter...

Report: Apple Silicon iMac Featuring Desktop Class 'A14T' Chip Coming First Half of 2021

Tuesday October 27, 2020 4:14 am PDT by
The first iMac powered by Apple Silicon is set to arrive in the first half of next year and will feature a desktop class "A14T" chip, according to Chinese-language newspaper The China Times. Codenamed "Mt. Jade," Apple's first custom-made desktop processor will be twinned with its first self-developed GPU, codenamed "Lifuka," both of which are being produced using TSMC's 5-nanometer process, ...

iPhone 12 Ceramic Shield Still 'Scratches at Level 6 With Deeper Grooves at Level 7' in Mohs Hardness Test

Wednesday October 28, 2020 7:10 am PDT by
iPhone 12 and iPhone 12 Pro models feature a new Ceramic Shield front cover that is "tougher than any smartphone glass," according to Apple, but the displays on the devices still have similar scratch resistance as previous iPhones based on a new test. Zack Nelson today shared his much-anticipated iPhone 12 Pro durability test on his YouTube channel JerryRigEverything, and based on the Mohs...

2020 iPad Air vs. iPad Pro: Hands-On Comparison

Tuesday October 27, 2020 3:03 pm PDT by
Apple announced the new 2020 fourth-generation iPad Air in September, but the new tablets just started shipping out to customers last Friday. We picked one up and thought we'd do a hands-on comparison with the iPad Pro, which was last updated in March, because both tablets are about as powerful and share many similarities. Subscribe to the MacRumors YouTube channel for more videos. Design and ...

MagSafe Charger Only Charges at Full 15W Speeds With Apple's 20W Power Adapter [Updated]

Monday October 26, 2020 3:38 pm PDT by
Alongside the iPhone 12 and 12 Pro models, Apple introduced a new MagSafe charger that attaches to the magnetic ring in the back of the devices, providing up to 15W of charging power, which is double the speed of the 7.5W Qi-based wireless charging maximum. Apple does not provide a power adapter with the $39 MagSafe charger, requiring users to supply their own USB-C compatible option. Apple...

Apple Files Mystery 'Personal Computer' With Placeholder 'B2002' Name in Bluetooth Product Database

Tuesday October 27, 2020 12:36 pm PDT by
Last week, a listing appeared in the Bluetooth product database for an Apple product with a placeholder name "B2002" and a model number of "TBD." MacRumors was alerted to the listing by health and fitness tech website MyHealthyApple. The product is filed under the "personal computer" category, which Apple has used for previous Mac and iPad listings in the database, so it is hard to pinpoint...

Apple Releases First macOS Big Sur 11.0.1 Beta to Developers [Update: Public Beta Available]

Wednesday October 28, 2020 10:15 am PDT by
Apple today seeded a new macOS Big Sur 11.0.1 beta to developers for testing purposes, with the new beta replacing the existing macOS Big Sur 11 beta 10 update that was released two weeks ago. The macOS Big Sur beta can be downloaded through the Apple Developer Center and once the appropriate profile is installed, subsequent betas will be available through the Software Update mechanism in...

iPhone 12 Models Might Support Reverse Charging of Future Apple Accessories According to FCC Filing

Tuesday October 27, 2020 6:25 pm PDT by
iPhone 12 models could have an inactive wireless charging feature for accessories, according to an FCC filing discovered by VentureBeat's Jeremy Horwitz. In the filing, Apple said that 2020 iPhones support a wireless charging function that will seemingly be enabled for at least one future Apple accessory:In addition to being able to be charged by a desktop WPT charger (puck), 2020 iPhones...