While Apple may be working to quickly add new and restored features to Final Cut Pro X, EOSHD reports (via The Next Web) that Apple has begun issuing refunds to at least some customers complaining through the company's customer service channels.
Here is an example of one such email a disappointed pro received from Apple:
"Moving forward, I understand that you are not satisfied with the app "Final Cut Pro". I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final."
A thread in Apple's discussion forums reveals a number of other users who have successfully received refunds for their Final Cut Pro X purchases, although some customers have had to make several requests as part of their conversations with Apple support staff before being granted refunds.
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Apple does not have a blanket return and refund policy for App Store applications, although the company has reportedly been required by law to offer one in Taiwan. Apple does offer refunds on a case-by-case basis, however, with customers having reported success gaining refunds for accidental purchases and other extenuating circumstances.
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Top Rated Comments
Steve: "Final Cut Pro X was not our finest hour."
You don't understand the situation. I don't know of any professionals who dumped FCS and went to FCX. Even the original poster didn't say anything about migrating to FCX. What all the pros are saying is that with the lack of professional features in FCX, and that Apple has stopped updating and selling Final Cut 7, that the Final Cut Platform as it stands now is dead. That leaves them with thousands of dollars invested in equipment/training (millions at some places) and being forced to migrate to another NLE that meets their requirements. They can hold off for a short while, but Apple has made no time commitments to when the "fixes" are coming, or whether those fixes will allow them to affectively use FCX. It's a waiting game that most studios can't afford to play. Apple really screwed this up because they basically pulled the rug out from under all of their loyal professional users. How would you feel about Apple right now if you were the owner of a major editing studio and the software that you have relied on for the past decade suddenly went away?
Sergio