Apple Issuing Refunds for Final Cut Pro X Upon Request

While Apple may be working to quickly add new and restored features to Final Cut Pro X, EOSHD reports (via The Next Web) that Apple has begun issuing refunds to at least some customers complaining through the company's customer service channels.

Here is an example of one such email a disappointed pro received from Apple:

"Moving forward, I understand that you are not satisfied with the app "Final Cut Pro". I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final."

A thread in Apple's discussion forums reveals a number of other users who have successfully received refunds for their Final Cut Pro X purchases, although some customers have had to make several requests as part of their conversations with Apple support staff before being granted refunds.

fcp x header ratings
Apple does not have a blanket return and refund policy for App Store applications, although the company has reportedly been required by law to offer one in Taiwan. Apple does offer refunds on a case-by-case basis, however, with customers having reported success gaining refunds for accidental purchases and other extenuating circumstances.

Top Rated Comments

Schtumple Avatar
165 months ago
Be nice if they offered a demo period like they did with Aperture to be honest...
Score: 29 Votes (Like | Disagree)
Themaeds Avatar
165 months ago
Maybe they should change the name to "Beta Cut pro"
Score: 25 Votes (Like | Disagree)
stevenshizzle Avatar
165 months ago
And Steve Jobs asked, "Can somebody tell me what Final Cut Pro X is supposed to do?"
Score: 17 Votes (Like | Disagree)
ECUpirate44 Avatar
165 months ago
Just like mobile me, I can see it now in a future keynote...
Steve: "Final Cut Pro X was not our finest hour."
Score: 12 Votes (Like | Disagree)
THX1139 Avatar
165 months ago
Just out of curiosity, not debating the quality of FCPX, but what would possess one of the two biggest media agencies in the UK to move to a 1.0 program immediately upon it's release?

I don't care who the software comes from, that's just not a good decision and disappointment is almost guaranteed.

I own an audio production company, one of the smallest in the US, and we would never in a million years jump onto a 1.0 release. When Pro Tools updates, we wait. When OS X updates, we wait. New features are exciting, but jeopardizing productivity on untested software is not a risk we're willing to take.

I can't believe so many professionals actually did this.

You don't understand the situation. I don't know of any professionals who dumped FCS and went to FCX. Even the original poster didn't say anything about migrating to FCX. What all the pros are saying is that with the lack of professional features in FCX, and that Apple has stopped updating and selling Final Cut 7, that the Final Cut Platform as it stands now is dead. That leaves them with thousands of dollars invested in equipment/training (millions at some places) and being forced to migrate to another NLE that meets their requirements. They can hold off for a short while, but Apple has made no time commitments to when the "fixes" are coming, or whether those fixes will allow them to affectively use FCX. It's a waiting game that most studios can't afford to play. Apple really screwed this up because they basically pulled the rug out from under all of their loyal professional users. How would you feel about Apple right now if you were the owner of a major editing studio and the software that you have relied on for the past decade suddenly went away?
Score: 11 Votes (Like | Disagree)
Serge88 Avatar
165 months ago
Imagine Adobe releasing Photoshop CS6, a complete rewrite of the software, you cannot open all of your PSD file, your plugins don't work anymore, CMYK and lab are gone and Adobe doesn't understand why pro are complaining.


Sergio
Score: 11 Votes (Like | Disagree)

Popular Stories

iOS 17

iOS 17.4 Will Add These New Features to Your iPhone

Monday February 19, 2024 6:52 am PST by
Apple last month confirmed that iOS 17.4 will be released in March, and the update includes several new features and changes for the iPhone. Key new features in iOS 17.4 include major App Store changes in the EU and Apple Podcasts transcripts. The update also adds new emoji and includes preparations for the launch of next-generation CarPlay later this year. More details about the new...
apple wallet drivers license feature

Apple Said iPhone Driver's Licenses Will Expand to These 8 U.S. States

Monday February 12, 2024 7:51 am PST by
In 2021, Apple introduced a feature that lets residents of participating U.S. states add their driver's license or ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age. Unfortunately, states have been slow to adopt the feature since it was first announced in September 2021, with IDs in the Wallet app only available ...
samsung galaxy ring

'Apple Ring' Allegedly in Development to Rival Samsung Galaxy Ring

Tuesday February 20, 2024 2:27 am PST by
Apple is speeding up development of a smart ring that can be worn on the finger to track users' health biometrics, claims a new report coming out of Korea. Teaser image of Samsung Galaxy Ring shown at Galaxy Unpacked in January Apple has toyed with the idea of a ring wearable for several years, as indicated by several patents, but with Samsung preparing to bring its own product to market, the ...
New Macs iPads iOS 17 4

New Macs and iPads Coming Soon: What to Expect

Saturday February 17, 2024 3:00 am PST by
Following the launch of Apple's Vision Pro headset, attention has shifted towards what is next on the company's agenda this year. As usual, March should be eventful for Apple, as it is expected to release new MacBook Air, iPad Pro, and iPad Air models during the month. In a recent press release, Apple also confirmed that iOS 17.4 will be released in March. Below, we recap what to expect...
m3 macbook pro 14 16

Apple Now Selling Refurbished M3 Pro and M3 Max MacBook Pro Models

Monday February 19, 2024 5:04 pm PST by
Apple today began offering refurbished versions of the 14-inch and 16-inch MacBook Pro models with M3 Pro and M3 Max chip options, offering the machines at a discount for the first time since their October 2023 release. The release of M3 Pro and M3 Max models on Apple's refurbished store comes almost two weeks after the entry-level 14-inch M3 MacBook Pro first appeared on the store....
Apple Watch Series 9

5 Major New Features Rumored for This Year's Apple Watch

Sunday February 18, 2024 3:00 am PST by
Thinking about upgrading your Apple Watch or buying one for the first time? If your current smartwatch is doing its job just fine and it's only the idea of a good deal that's piqued your interest, it could be worth holding out until later this year when Apple unveils its next-generation version. Here's why. There are already several rumors from reputable sources that suggest 2024 could be a...