Apple Issuing Refunds for Final Cut Pro X Upon Request

While Apple may be working to quickly add new and restored features to Final Cut Pro X, EOSHD reports (via The Next Web) that Apple has begun issuing refunds to at least some customers complaining through the company's customer service channels.

Here is an example of one such email a disappointed pro received from Apple:

"Moving forward, I understand that you are not satisfied with the app "Final Cut Pro". I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final."

A thread in Apple's discussion forums reveals a number of other users who have successfully received refunds for their Final Cut Pro X purchases, although some customers have had to make several requests as part of their conversations with Apple support staff before being granted refunds.

fcp x header ratings
Apple does not have a blanket return and refund policy for App Store applications, although the company has reportedly been required by law to offer one in Taiwan. Apple does offer refunds on a case-by-case basis, however, with customers having reported success gaining refunds for accidental purchases and other extenuating circumstances.

Top Rated Comments

Schtumple Avatar
126 months ago
Be nice if they offered a demo period like they did with Aperture to be honest...
Score: 29 Votes (Like | Disagree)
Themaeds Avatar
126 months ago
Maybe they should change the name to "Beta Cut pro"
Score: 25 Votes (Like | Disagree)
stevenshizzle Avatar
126 months ago
And Steve Jobs asked, "Can somebody tell me what Final Cut Pro X is supposed to do?"
Score: 17 Votes (Like | Disagree)
ECUpirate44 Avatar
126 months ago
Just like mobile me, I can see it now in a future keynote...
Steve: "Final Cut Pro X was not our finest hour."
Score: 12 Votes (Like | Disagree)
THX1139 Avatar
126 months ago
Just out of curiosity, not debating the quality of FCPX, but what would possess one of the two biggest media agencies in the UK to move to a 1.0 program immediately upon it's release?

I don't care who the software comes from, that's just not a good decision and disappointment is almost guaranteed.

I own an audio production company, one of the smallest in the US, and we would never in a million years jump onto a 1.0 release. When Pro Tools updates, we wait. When OS X updates, we wait. New features are exciting, but jeopardizing productivity on untested software is not a risk we're willing to take.

I can't believe so many professionals actually did this.

You don't understand the situation. I don't know of any professionals who dumped FCS and went to FCX. Even the original poster didn't say anything about migrating to FCX. What all the pros are saying is that with the lack of professional features in FCX, and that Apple has stopped updating and selling Final Cut 7, that the Final Cut Platform as it stands now is dead. That leaves them with thousands of dollars invested in equipment/training (millions at some places) and being forced to migrate to another NLE that meets their requirements. They can hold off for a short while, but Apple has made no time commitments to when the "fixes" are coming, or whether those fixes will allow them to affectively use FCX. It's a waiting game that most studios can't afford to play. Apple really screwed this up because they basically pulled the rug out from under all of their loyal professional users. How would you feel about Apple right now if you were the owner of a major editing studio and the software that you have relied on for the past decade suddenly went away?
Score: 11 Votes (Like | Disagree)
Serge88 Avatar
126 months ago
Imagine Adobe releasing Photoshop CS6, a complete rewrite of the software, you cannot open all of your PSD file, your plugins don't work anymore, CMYK and lab are gone and Adobe doesn't understand why pro are complaining.


Sergio
Score: 11 Votes (Like | Disagree)

Top Stories

jon prosser imac 2021colors

Prosser: 2021 iMac to Come in Five Colors, Apple Silicon Mac Pro to Resemble 'Stacked' Mac Minis

Wednesday February 24, 2021 7:26 am PST by
Hit-and-miss leaker Jon Prosser has today alleged that the upcoming 2021 iMac models will offer five color options, mirroring the colors of the fourth-generation iPad Air, and revealed a number of additional details about the Mac Pro with Apple Silicon. In a new video on YouTube channel FrontPageTech, Prosser explained that the redesigned iMacs will come featuring options for Silver, Space ...
First Look Big Sur Feature2

Apple Releases macOS Big Sur 11.2.2 to Prevent MacBooks From Being Damaged by Third-Party Non-Compliant Docks

Thursday February 25, 2021 10:07 am PST by
Apple today released macOS Big Sur 11.2.2, the fourth update to the macOS Big Sur operating system that launched in November. macOS Big Sur 11.2.2 comes two weeks after the release of macOS Big Sur 11.2.1, a bug fix update. The new ‌‌‌‌macOS Big Sur‌‌‌ 11.2.2‌ update can be downloaded for free on all eligible Macs using the Software Update section of System Preferences....
microsoft edge ios android

Bill Gates Says His Preference for Android Over iPhone is Due to Pre-Installed Software

Friday February 26, 2021 3:35 am PST by
Microsoft co-founder Bill Gates this week participated in his first meeting on Clubhouse, the increasingly popular invite-only conversation app, where he fielded a range of questions as part of an ongoing book tour. Gates was interviewed by journalist Andrew Ross Sorkin, and given that the Clubhouse app is currently only available on iOS, naturally one of the questions that came up was...
flat mbp 14 inch feature yellow

Redesigned 14-Inch MacBook Pro Expected to Feature Brighter Mini-LED Display With Slimmer Bezels and More

Thursday February 25, 2021 7:48 am PST by
Apple plans to unveil new 14-inch and 16-inch MacBook Pro models with Mini-LED-backlit displays in the second half of this year, according to industry sources cited by Taiwanese supply chain publication DigiTimes. The report claims that Radiant Opto-Electronics will be the exclusive supplier of the Mini-LED backlight units, while Quanta Computer is said to be tasked with final assembly of the...
m1 mac mini

M1 Mac Users Report Excessive SSD Wear

Tuesday February 23, 2021 7:07 am PST by
Over the past week, some M1 Mac users have been reporting alarming SSD health readings, suggesting that these devices are writing extraordinary amounts of data to their drives (via iMore). Across Twitter and the MacRumors forums, users are reporting that M1 Macs are experiencing extremely high drive writes over a short space of time. In what appear to be the most severe cases, M1 Macs are sai...
steam apple logo

Valve Ordered to Give Apple Information on 436 Steam Games As Part of Epic Games Legal Case

Thursday February 25, 2021 1:50 am PST by
Valve, the makers behind popular game distribution platform Steam, will be forced to hand over aggregate historical sales, price, and other information on 436 games hosted on the store to Apple, as part of the Apple vs. Epic Games antitrust case. As reported in a paywalled report by Law360, during a virtual discovery hearing on Wednesday, U.S. Magistrate Judge Thomas S. Hixson ordered that...
2021 mbp sd slot feature2

Kuo: New MacBook Pro Models With HDMI Port and SD Card Reader to Launch Later This Year

Monday February 22, 2021 8:52 pm PST by
Apple plans to release two new MacBook Pro models equipped with an HDMI port and SD card reader in the second half of 2021, according to analyst Ming-Chi Kuo, who outlined his expectations in a research note obtained by MacRumors. The return of an SD card reader was first reported by Bloomberg's Mark Gurman last month. "We predict that Apple's two new MacBook Pro models in 2H21 will have...
apple store macarthur center

Apple Store at MacArthur Center in Virginia Permanently Closing Following Years of Safety Issues at Shopping Mall

Thursday February 25, 2021 4:45 pm PST by
Apple today indicated that its retail store at the MacArthur Center shopping mall in Norfolk, Virginia will be permanently closing after over 14 years of business, although an exact closure date has yet to be announced by the company. Apple has assured that it will be offering all employees at the store other positions within Apple, and said that it looks forward to continuing to serve...
qualcomm snapdragon x60 5g

iPhone 13 Lineup Expected to Use Qualcomm's Snapdragon X60 Modem With Several 5G Improvements

Wednesday February 24, 2021 8:10 am PST by
Apple's next-generation iPhone 13 lineup will use Qualcomm's Snapdragon X60 5G modem, with Samsung to handle manufacturing of the chip, according to DigiTimes. Built on a 5nm process, the X60 packs higher power efficiency into a smaller footprint compared to the 7nm-based Snapdragon X55 modem used in iPhone 12 models, which could contribute to longer battery life. With the X60 modem, iPhone...
anker magsafe powercore battery pack

Anker Releases MagSafe-Compatible Battery Pack for iPhone 12 Lineup

Tuesday February 23, 2021 7:49 am PST by
Following rumors that Apple is working on a MagSafe battery pack for iPhone 12 models, popular accessory maker Anker has beaten Apple to the punch with the release of its PowerCore Magnetic 5K Wireless Power Bank. First previewed at CES 2021, the PowerCore battery pack magnetically attaches to the back of any iPhone 12 model and provides 5W of wireless charging. With a 5,000 mAh capacity,...