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Apple Issuing Refunds for Final Cut Pro X Upon Request

Tuesday June 28, 2011 9:09 am PDT by Eric Slivka
While Apple may be working to quickly add new and restored features to Final Cut Pro X, EOSHD reports (via The Next Web) that Apple has begun issuing refunds to at least some customers complaining through the company's customer service channels.
Here is an example of one such email a disappointed pro received from Apple:

"Moving forward, I understand that you are not satisfied with the app "Final Cut Pro". I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final."
A thread in Apple's discussion forums reveals a number of other users who have successfully received refunds for their Final Cut Pro X purchases, although some customers have had to make several requests as part of their conversations with Apple support staff before being granted refunds.


Apple does not have a blanket return and refund policy for App Store applications, although the company has reportedly been required by law to offer one in Taiwan. Apple does offer refunds on a case-by-case basis, however, with customers having reported success gaining refunds for accidental purchases and other extenuating circumstances.
[ 305 comments ]


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Schtumple
92 months ago
Be nice if they offered a demo period like they did with Aperture to be honest...
Rating: 29 Votes
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Themaeds
92 months ago
Maybe they should change the name to "Beta Cut pro"
Rating: 25 Votes
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stevenshizzle
92 months ago
And Steve Jobs asked, "Can somebody tell me what Final Cut Pro X is supposed to do?"
Rating: 17 Votes
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ECUpirate44
92 months ago
Just like mobile me, I can see it now in a future keynote...
Steve: "Final Cut Pro X was not our finest hour."
Rating: 12 Votes
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zerofour
92 months ago
It seems FCPX is to FCP7 what Quicktime X is to Quicktime 7 :eek:

Glad I'm still using FCS2 to be honest. I'll wait a while before making any more judgement
Rating: 11 Votes
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MacAddict1978
92 months ago

Wow you know some heads rolled over this one.

Can you say Job Opening?


I'm just sorry Steve is still on medical leave and isn't there to tell them how much they should all hate themselves right now.

"What do people use FCP for?"
"Professional video editing, sir."
"Then why..." (as he hurls boxed copies of Mobile Me at people) "can't they f%)(#%(ing do that?"
Rating: 11 Votes
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THX1139
92 months ago

Just out of curiosity, not debating the quality of FCPX, but what would possess one of the two biggest media agencies in the UK to move to a 1.0 program immediately upon it's release?

I don't care who the software comes from, that's just not a good decision and disappointment is almost guaranteed.

I own an audio production company, one of the smallest in the US, and we would never in a million years jump onto a 1.0 release. When Pro Tools updates, we wait. When OS X updates, we wait. New features are exciting, but jeopardizing productivity on untested software is not a risk we're willing to take.

I can't believe so many professionals actually did this.


You don't understand the situation. I don't know of any professionals who dumped FCS and went to FCX. Even the original poster didn't say anything about migrating to FCX. What all the pros are saying is that with the lack of professional features in FCX, and that Apple has stopped updating and selling Final Cut 7, that the Final Cut Platform as it stands now is dead. That leaves them with thousands of dollars invested in equipment/training (millions at some places) and being forced to migrate to another NLE that meets their requirements. They can hold off for a short while, but Apple has made no time commitments to when the "fixes" are coming, or whether those fixes will allow them to affectively use FCX. It's a waiting game that most studios can't afford to play. Apple really screwed this up because they basically pulled the rug out from under all of their loyal professional users. How would you feel about Apple right now if you were the owner of a major editing studio and the software that you have relied on for the past decade suddenly went away?
Rating: 11 Votes
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Serge88
92 months ago
Imagine Adobe releasing Photoshop CS6, a complete rewrite of the software, you cannot open all of your PSD file, your plugins don't work anymore, CMYK and lab are gone and Adobe doesn't understand why pro are complaining.


Sergio
Rating: 11 Votes
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nerdo
92 months ago
Demo period sounds fair.
Rating: 10 Votes
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KnightWRX
92 months ago

Are people too lazy to do a bit of research before they drop $300 on something?


Or for a lot of people, buying 1 seat was their research. Apple could've probably prevented a lot of backlash by offering trials to bigger customers through their representatives.
Rating: 10 Votes

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