New in OS X: Get MacRumors Push Notifications on your Mac

Resubscribe Now Close

Apple Offering 7-Day Refund Policy on App Store Apps in Taiwan

Over the past several days, a number of reports have been coming out about Apple and Google being pressured by the Taiwanese government to modify their app sales policies to comply with a law requiring a one-week return and refund window on all purchases. The first mention came on Saturday from WantChinaTimes, which reported that Apple will be complying with the order.
At the request of Taipei City Hall, Apple agreed to let their phone users have a trial period of seven days, within which a user can return the app for a full refund.
Until now, Apple has not allowed any trial period for paid apps, although refunds have been available on a case by case basis through iTunes support.

A new report from The Economic Times of India offers additional information on the situation, confirming that Apple has indeed complied with the requirement while Google has been fined $34,600 over its continued refusal to offer a 7-day refund period. That report and another one from the Taipei Times reveal that Google has gone as far as to completely withdraw its paid app marketplace in Taiwan rather than comply with the regulations. The suspension is said to continue while discussions to resolve the impasse are underway.

It is unclear what changes were made by Apple in order to comply with the refund law, and we have received no word of obvious changes in the handling of purchases made through the App Store. Consequently, it is possible that Apple is simply addressing it through its usual iTunes support procedures and simply granting refunds upon request rather than building any specific refund functionality into the purchasing system. Also unknown is whether Apple will be extending the policy to other countries.

Top Rated Comments

(View all)

99 months ago
Screenshots and reviews are not enough. It would be nice to see iTunes show video previews from the developer showing the App in action so the customer can get a better sense on purchasing.

Not to mention whether it be iTunes categories, etc. or even sites like AppShopper, there really needs to be better information and organization when it comes to finding good Apps.

For example, I was looking last night for Apps for my kid for our upcoming trip and everything is lumped into education with no real breakdown by type, age, etc. So unless you want to go through trial and error, search through tons of apps, etc., it's like trying to sift through a mountain to find what would be useful.
Rating: 16 Votes
99 months ago
I am 100% for this, and think we should demand it here.

Many times I've read the reviews of a game, downloaded it, and found out it had a horrible control system so apart from the 1st two minutes I have never loaded the app again. total waste of money and happened to me quite a few times.

I would like a refund system even if it's only for half a hour after purchase, so that if you pay and think OMG it's rubbish or it crashes, you can straight away get a refund.

To be honest, for me, even 1 hour would be plenty, 1 day a real real max. I don't see why you should need days to decide if it's any good.
Rating: 12 Votes
99 months ago

I'll agree with some of the above posts. I think a return period in the App store should be implemented. I think the 15 minutes Google does it too little, but the 7 days is too much. But either way, this should be a standard feature worldwide.

The main problem with this is that for most games, you can complete them within 24 hours. So, it's not particularly fair for developers that people will be able to refund games after playing them through.

Rating: 10 Votes
99 months ago
A week is way to long for a software return policy. Should be a day.
Rating: 9 Votes
99 months ago
Give me Infinity Blade and I'll finish it in seven days. I guarantee it!
Rating: 8 Votes
99 months ago
This is what the store over in the states needs

Bring it over here!
Rating: 6 Votes
99 months ago
All joking aside.. the amount of times i have bought and app and it's turned out to be rubbish.. I would love this policy..
Rating: 5 Votes
99 months ago
7 days from purchase / 1 hour using

I think they should do something like 7 days from purchase / 1 hour of usage - whichever comes first. More or less like in movie rentals that have 30 days/24hours. This way it would be harder for people to abuse. This could be the standard for all countries.
Rating: 4 Votes
99 months ago
An hour seems reasonable for games and for products under, say, $10 or $20. For non-game products costing more than $20, 7 days might be reasonable.

Kindle offers 7 day returns on ebooks, but (apparently) can lock you out if you are abusing it (they can tell how many pages you turned in a returned book, for example). AFAICT, the net effect of this return policy is to increase sales, since people are more likely to buy something is there is no risk.
Rating: 4 Votes
99 months ago
I can see both sides... there's a reason that "hardware" is returnable but "software" is not. Users would abuse the ability to buy, do what they need, then return -- and for a lot of software it's just a means to make a copy that the user keeps.

HOWEVER, after the recent Apple disaster with the new "Final Cut Pro X", I totally understand why users want the ability to try the software before buying.
Rating: 4 Votes

[ Read All Comments ]