Consumer Reports

By MacRumors Staff

Consumer Reports Articles

iPhone 11 Pro Max Tops Consumer Reports' Smartphone Rankings

Friday October 4, 2019 11:51 am PDT by
Apple's new iPhone 11 Pro Max has taken the top spot in Consumer Reports' smartphone rankings, with the smaller iPhone 11 Pro claiming second place, after years of Apple being consistently edged out by Samsung smartphones. Consumer Reports said the ‌iPhone 11 Pro‌ models earned the top spots for having significantly improved battery life, excellent cameras, and other improvements, like a...

Consumer Reports Says Apple Pay Cash is the Best P2P Mobile Payments Service

Tuesday August 7, 2018 3:35 am PDT by
Apple Pay Cash is the highest-rated mobile peer-to-peer payments service on the market, according to a review by Consumer Reports. In the first comparison of its kind, the Consumer Reports publication looked at the relative pros and cons of Apple Pay Cash, Zelle, Square Cash, Venmo and Facebook Messenger P2P payments. Google Pay's new money-sending feature wasn't included in the group test,...

Consumer Reports Says iPhone X Offers the Best Smartphone Camera

Wednesday February 28, 2018 10:56 am PST by
Apple's newest flagship device, the iPhone X, has the best smartphone camera currently available according to new rankings published this week by Consumer Reports. Furthermore, Apple devices took up most of the spots on Consumer Reports' list of top 10 smartphone cameras, with the iPhone 8 and the iPhone 8 Plus following the iPhone X. The iPhone 7, 7 Plus, and 6 Plus also earned top 10 spots....

Consumer Reports: Google Home Max and Sonos One Sound Better Than HomePod

Monday February 12, 2018 11:40 am PST by
Consumer Reports has conducted some early audio testing of the HomePod, and while the full evaluation isn't yet finished, the site believes that both the $400 Google Home Max and the $200 Sonos One sound better than Apple's new $349 smart speaker. The HomePod received a "Very Good" sound quality rating, as did the Sonos One and the Google Home Max, but the latter two speakers also received...

Consumer Reports Ranks iPhone X Below iPhone 8 Because of Durability and Battery Life

Tuesday December 5, 2017 9:53 am PST by
Consumer Reports today shared its final iPhone X testing results, and while the site has given the iPhone X a recommendation, Apple's new flagship smartphone has been ranked below the iPhone 8 and the iPhone 8 Plus in the Consumer Reports recommended list. The iPhone X did make the Consumer Reports list of top 10 smartphones in the number 9 slot, but the site says it did not beat out the...

Consumer Reports Pulls Purchase Recommendation for Microsoft Surface Devices

Thursday August 10, 2017 8:56 am PDT by
After previously giving four Microsoft Surface devices a purchase "recommendation" status, Consumer Reports today has pulled that status from the Microsoft products. The publication said that because of "poor predicted reliability" in comparison with rival brands, it can no longer recommend any Surface laptops or tablets to consumers. The decision specifically targets four Microsoft Surface...

Consumer Reports Rates Galaxy S8 Over iPhone 7 as 'iPhone 8' Rumored to Address Most Shortcomings

Wednesday June 14, 2017 6:14 am PDT by
The newest smartphone ratings from Consumer Reports have been shared this week, and the Samsung Galaxy S8 and Galaxy S8+ have beaten out its smartphone competitors, including Apple's iPhone 7 and iPhone 7 Plus, in categories related to design, battery life, camera, and more. Apple's current generation of iPhone (launched September 2016) is older than the Galaxy S8 family (launched April 2017), so ...

Consumer Reports Reverses Course, Recommends MacBook Pro Following New Testing After Apple Bug Fix

Thursday January 12, 2017 1:38 pm PST by
Consumer Reports is out with an updated report on the 2016 MacBook Pro, and following retesting, the magazine is now recommending Apple's latest notebooks. In the new test, conducted running a beta version of macOS that fixes the Safari-related bug that caused erratic battery life in the original test, all three MacBook Pro models "performed well." The 13-inch model without a Touch Bar...

Consumer Reports Retesting MacBook Pro Battery Life After Apple Says Safari Bug to Blame

Tuesday January 10, 2017 7:59 am PST by
Last month, the new MacBook Pro did not receive a purchase recommendation from Consumer Reports due to battery life issues that it encountered during testing. Apple subsequently said it was working with Consumer Reports to understand the results, which it noted do not match its "extensive lab tests or field data." Apple has since learned that Consumer Reports was using a "hidden Safari...

MacBooks Top Consumer Reports Survey in Reliability and Customer Satisfaction

Wednesday December 2, 2015 9:18 am PST by
A recent Consumer Reports survey shows that MacBooks continue to lead all notebooks in reliability and customer satisfaction, based on 58,000 subscribers who purchased laptops between 2010 and 2015. ZDNet reports that almost 20% of the respondents experienced a breakdown in the first three years of using a notebook, but MacBooks had notably lower failure rates compared to various Windows-based ...

Apple Continues to Provide Top-Rated Tech Support on Strength of Genius Bar

Friday May 29, 2015 8:38 am PDT by
Apple had the highest overall customer satisfaction for tech support among more than 3,200 computer owners surveyed by Consumer Reports, unsurprising given the company has been top-rated for tech support since the not-for-profit organization first surveyed customers about the topic in 2007. Apple has also routinely topped multiple J.D. Power and Associates studies for customer satisfaction over...

Consumer Reports Tests Apple Watch for Readability, Water Resistance, Fitness Tracking and More

Wednesday May 6, 2015 6:05 am PDT by
Consumer Reports has crowned the Apple Watch as its top-rated smartwatch in its test of 11 smartwatch models from eight manufacturers, including the Asus ZenWatch, LG G Watch R, Moto 360, Pebble Steel, Samsung Gear S and Sony SmartWatch 3. The not-for-profit organization tested the Apple Watch and competing devices for step count accuracy, screen readability, ease of use, scratch resistance,...

New iPad Garners 98% Satisfaction Rating, Tops 'Consumer Reports' Rankings

Monday April 2, 2012 7:57 am PDT by
ChangeWave Research today released the results of a survey addressing users' experiences with the new iPad, finding that 98% of the professional and early-adopter consumer audience targeted by the firm rate themselves as either "very satisfied" (82%) or "somewhat satisfied" (16%) with the device. The number compares favorably to the already-strong 95% satisfaction rating (74% very/23% somewhat)...