After previously giving four Microsoft Surface devices a purchase "recommendation" status, Consumer Reports today has pulled that status from the Microsoft products. The publication said that because of "poor predicted reliability" in comparison with rival brands, it can no longer recommend any Surface laptops or tablets to consumers.

The decision specifically targets four Microsoft Surface devices, including the Surface Book (128GB and 512GB versions) and the Surface Laptop (128GB and 256GB versions). Although only four devices are losing their previously designated "recommended" status, Consumer Reports pointed out that its inability to recommend Microsoft Surface products extends across the company's laptop and tablet devices, including the Surface Pro.

microsoft surface laptop
As usual, Consumer Reports based its decision on a survey conducted by its subscribers and the devices they own and use each day, this time focusing on over 90,000 tablets and laptops from multiple brands purchased between 2014 and early 2017. The study found that an estimated 25 percent of Microsoft tablets and laptops will "present their owners with problems" as soon as the end of the second year of ownership.

In its findings, the publication said the differences between the breakage rates of Microsoft devices and other brands were "statistically significant."

Microsoft’s estimated breakage rate for its laptops and tablets was higher than most other brands’. The differences were statistically significant, which is why Microsoft doesn’t meet CR’s standards for recommended products. The surveys are conducted annually. Microsoft defended the reliability of its laptops and tablets.

Originally, multiple Microsoft Surface products performed well in Consumer Reports' lab testing, but as time has passed and as more data has been collected a reliability issue has come into question. Survey respondents mentioned device startup problems, unexpected freezes or shut downs, and unresponsive touch screens, all occurring well after the devices were purchased.

Microsoft gave the following statement in an email sent to Consumer Reports regarding the new findings:

“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,” Microsoft said in an emailed statement. “We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”

Late last year, Apple was also denied a purchase recommendation from Consumer Reports for its 2016 MacBook Pro, because battery life "varied dramatically" from one trial to another. After working together to find the source of the issue at hand -- which Apple discovered to be a bug in a hidden Safari setting -- Consumer Reports reversed its decision and gave the new MacBook Pro devices a recommended purchase status.

Top Rated Comments

PilotWoo Avatar
70 months ago
Totally agree with this, I'm on my third Surface in 5 months.
Score: 19 Votes (Like | Disagree)
lunarworks Avatar
70 months ago
Sounds like cr is bias.
The word is "biased", and how so?
Score: 18 Votes (Like | Disagree)
critter13 Avatar
70 months ago
Sounds like cr is bias.
agreed, could we get a publication that isn't biased towards facts and statistics? We need an Onion version of Consumer Reports to properly represent the people.
Score: 18 Votes (Like | Disagree)
PilotWoo Avatar
70 months ago
The definition of insanity is doing the same thing over and over and expecting a different result.
No choice, its a work supplied device. And thats not the definition of insanity.
Score: 13 Votes (Like | Disagree)
tigertazz Avatar
70 months ago
This is really weird timing. I was just in pc world with the sales guy trying to get me to buy one of these over the MacBook I went in for as the tweet notification came in.

Needless to say his arguments soon changed to getting the Mac instead
Score: 8 Votes (Like | Disagree)
lightmyway Avatar
70 months ago
Totally agree with this, I'm on my third Surface in 5 months.
The definition of insanity is doing the same thing over and over and expecting a different result.
Score: 6 Votes (Like | Disagree)

Popular Stories

maxresdefault

Can't Get an iPhone 14 Pro? Here's Why You Should Wait for the iPhone 15 Ultra

Monday December 5, 2022 11:44 am PST by
Due to production issues at Apple supplier factories in China, the iPhone 14 Pro and iPhone 14 Pro Max are backordered and basically out of stock at every store. If you were planning to gift or receive an iPhone 14 Pro model for the holidays and didn't already get one, you're basically out of luck because they're gone until late December. Subscribe to the MacRumors YouTube channel for more ...
iPhone Measure Height

Newer iPhones Allow You to Measure Someone's Height Instantly — Here's How

Saturday December 3, 2022 10:23 am PST by
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app. To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
14 vs 16 inch mbp m2 pro and max feature 1

Major RAM Upgrade Coming to Next-Generation MacBook Pro

Friday December 2, 2022 2:03 am PST by
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source. MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
iOS 16

When Will iOS 16.2 Be Released?

Friday December 2, 2022 2:13 pm PST by
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline. With only four betas released since...
apple ar headset concept 1

Kuo: Apple Headset Shipments Potentially Delayed Until Second Half of 2023

Sunday December 4, 2022 7:38 am PST by
Mass shipments of Apple's long-rumored AR/VR headset may be delayed until the second half of 2023 due to unspecified "software-related issues," according to the latest information shared today by tech analyst Ming-Chi Kuo. Apple headset render by Ian Zelbo Kuo said mass shipments of components for the headset are still likely to begin in the first half of 2023, but he believes that mass...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 5 Exclusive Features

Saturday December 3, 2022 10:55 am PST by
While we're still around nine months away from Apple unveiling the iPhone 15 lineup, rumors already suggest that the higher-end Pro models will have even more exclusive features than usual compared to the standard models next year. There are currently at least five features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17 Bionic...
nothing phone 2

Nothing Plans to Launch Smartphone in US to Take on Apple's iPhone

Monday December 5, 2022 12:38 am PST by
UK-based tech company Nothing plans to launch a smartphone in the US to directly compete with Apple's iPhone, according to a new report out today. In an interview with CNBC, Nothing CEO Carl Pei said the startup is in "early conversations" with American cellular carriers about launching a new phone in the US, but he stopped short of naming any of the carriers or the phone model. Nothing...
introducing apple music sing

Apple Music Adding a Karaoke Experience With Apple Music Sing

Tuesday December 6, 2022 7:09 am PST by
Apple today announced Apple Music Sing, a new feature in Apple Music that lets users sing their favorite songs with adjustable vocals and more. Apple Music Sing will utilize Apple Music's real-time lyrics to allow users to sing to their favorite songs using adjustable vocals, background vocals, and duet view to allow more than one singer.Apple Music Sing includes: Adjustable vocals: Users...