Mophie's 3-in-1 Travel Charger With MagSafe Returns to Apple Store

Mophie has resolved the intermittent charging issues plaguing its 3-in-1 Travel Charger with MagSafe, and the accessory is now once again available to purchase on Apple and ZAGG's websites. The accessory was removed from both storefronts in mid July following widespread reports from users unable to get their iPhone, AirPods, and Apple Watch to hold a charge on the device.

mophie charger 1
According to a statement from Mophie, the company will send out a firmware update kit to all current owners of a defective Travel Charger within the next two weeks. If you do own the accessory, you should be receiving an email from Mophie soon with instructions on how to get the kit.

If you haven't heard from Mophie and have had issues with the Travel Charger, you can email travelcharger@mophie.com and speak to Mophie's customer service. The kit is free and only one kit is needed regardless of how many Travel Chargers you own. The kit comprises one USB-C dongle that plugs into the USB-C port at the base of the charger and should take no longer than two minutes to update.

Trouble with the Travel Charger began sometime in June, when users in Apple's discussions community and other forums began talking about charging issues with the accessory. Many users noticed that the device was not providing a consistent charge to anything sitting on it, be it an ‌iPhone‌, AirPods, or Apple Watch. Because of this, the Travel Charger was unavailable to purchase since mid July.

Now that the problem has been addressed, you can purchase the accessory once again from Apple or ZAGG for $149.95.

(Thanks, Jens!)

Note: MacRumors is an affiliate partner with ZAGG. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.

Top Rated Comments

mophiePR Avatar
9 months ago
mophie comms team here. Some affected customers outside of the U.S. who ordered the firmware update kit were incorrectly charged for shipping. That was not our intent. We apologize for this and are currently refunding all shipping costs to anyone charged earlier today.
Score: 4 Votes (Like | Disagree)
elfxmilhouse Avatar
9 months ago

I was thinking, "what a waste." Why not just make the firmware update downloadable?
most likely the charger does not contain the hardware to facilitate the connection to a PC. It is probably some low level programming interface. It's actually less wasteful to include that circuitry on every charger.
Score: 3 Votes (Like | Disagree)
alexcue Avatar
9 months ago
Well at least they responded to my email! Let's see how long it takes for them to ship the dongle. Seems silly they couldn't just make it a download and be done with it.
Score: 2 Votes (Like | Disagree)
b-dogg Avatar
9 months ago
Update: email just landed in to say my shipping fee of €4.99 was incorrectly charged and they are refunding me. Credit where it’s due. Literally!
Score: 1 Votes (Like | Disagree)
jazz1 Avatar
9 months ago
Well I’m going on a trip soon. I did “order” the firmware update. No way it will come in time. So I’m bringing backup charging bricks and cables just in case mine fails.
Score: 1 Votes (Like | Disagree)
mophiePR Avatar
9 months ago

For clarity, if we purchase one from The Apple Store now, we don’t need the firmware update right?
Correct!
Score: 1 Votes (Like | Disagree)

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