After what may have seemed like an endless wait for Sky customers in the U.K. and elsewhere across Europe, the Sky Go app is now available to download on Apple TV.
The availability of the Sky Go app means that subscribers will be able to stream live Sky's broadcast content on their Apple TV HD and Apple TV 4K devices, rather than having to rely on Sky's set-top box or the equivalent app on their iPhone or iPad.
Over 100 channels can be streamed through the Go app, as well as on-demand access to box sets of popular TV series, all through the familiar blue Sky programming interface. However, it doesn't include the full gamut of Sky channels, and there are some other restrictions to be aware of.
The Go app is only available for Sky Q Multiscreen and Sky Glass Whole Home customers, and allows them to access content included in a Sky Cinema or Sky Sports package, but the app can't be used on Apple TV to stream content if the Sky Go account subscription was an add-on purchase for a mobile device.
The availability of Sky Go on Apple TV will be a welcome addition for many customers, given that the app has been on iPhone and iPad for years. Last December, Apple's own TV+ app rolled out to Sky Glass TV and Sky Q set-top boxes, allowing subscribers to access Apple TV+ movies and shows on Sky's platform.
I had Sky and left them for many reasons (in no particular order of importance):
[LIST=1] * It is not possible to watch something I recorded on my Sky box on the go (ie out and about my mobile phone) with the Sky Q app. And watching recorded content from home was only enabled in Sept 2019, years after I got Sky Q installed! * It is not possible to watch UHD content I recorded on my Sky box either on the go or at home with the Sky Q app * The video quality of the Sky Go and Sky Q Apps is average at best. BT Sport apps have a much greater video quality and features. Even Virgin's TV GO app has now better quality than Sky. * Lack of dedicated TV guide button on the Sky Q box remote control forces me to go via Home option which is a waste of time. This is clearly intentional to force users to see the Home screen which people may like but I hate. I know what I want to watch and I don’t want/need to see ads of others things available on Sky. * Talking about ads I think paying for a subscription service which gives ads all the time makes me sick. There are no product ads on Apple TV, Netflix and Prime Video. It seems Sky is stuck in the past. * The never fixed Sky Q box blank screen issue when switching inputs. Known issue that Sky seems to ignore, multiple threads on this on the web. These two show dozens of customers affected: https://helpforum.sky.com/t5/Sky-Q/I-keep-having-to-reset-my-Sky-Q-box-to-be-recognised-by-my-TV/m-p/3067302 ('https://helpforum.sky.com/t5/Sky-Q/I-keep-having-to-reset-my-Sky-Q-box-to-be-recognised-by-my-TV/m-p/3067302') https://helpforum.sky.com/t5/Sky-Q/Sky-Q-blank-Screen/td-p/2920912/page/25 * UHD content being treated second rate #1: Lack UHD dedicated channels makes finding UHD content cumbersome. This is premium content that seems to be treated like second rate content! I don't want to go to the sports section, I don't want to have to search for content, I want UHD content visible in the TV Guide as channels like all other SD and HD content is. BT Sport has a 4K channel, why can't Sky Sports have 4K channels? * UHD content being treated second rate #2: Certain Sky Q "basic features" don't work properly when watching UHD content. For instance going to the previous channel feature does not work when watching UHD content. It will all be a lot better if there were proper UHD channels... * UHD content being treated second rate #3: I can't tell my Sky Box to start watching the current Premier League match in UDH directly. I have to go to the HD Channel first and then switch to the UHD vwrsion. This is slow and annoying. Also it makes integration with home automation systems impossible. It's also not clear to customers which channel will have the UHD option, for instance PL games could be on PL channel or main event channel. Another UHD channel issue... * UHD content being treated second rate #4: UHD Content often doesn't have subtitles which is available for the same content in SD or HD. * UHD content being treated second rate #5: UHD option for some live content is not available, the show has to be downloaded first. Apple TV, Netflix and Prime Video can easily stream 4K content on the fly, why is Sky unable to do it? Another UHD channel issue... * UHD content being treated second rate #6: Lack of series link on UHD content ie Premier League. While this has been fixed this season it was infuriating that I couldn't record UHD games automatically for so many months and years after getting my Sky Q box and UHD subscription! Another UHD channel issue... * UHD content being treated second rate #7: Unable to send remote record requests for UHD content with the Sky Q app. Did I mention the UHD channel issue??? * Lack of dedicated TV grid option on the Sky Q app. The Sky Q app is so basic that a lot of customers like myself continue to use the Sky+ App instead. Other missing options are search for future content (>1hr), channel numbers not matching App and Sky Q box * Constantly rising prices but constantly diminishing football content (La Liga, Champions League, Europa League, Italian League, etc, etc). I don't want to have to call for a better deal. I am (or was) a loyal customer and I should be rewarded for that not penalised with higher prices. I seriously hope Sky and all the others doing this get penalised as part of the Competition and Markets Authority (CMA) ongoing investigation about Consumer loyalty 'rip off': https://www.bbc.co.uk/news/business-45664985 * Arbitrary arrangement of channel numbers in the TV Guide. Why is BBC1 HD not channel 101? A customer that pays for HD channels should not need to see the SD channels or they should be an option to remove them. * Value for money not there, I was paying £ 79 for Sky Sports UHD but I can get Sky Sports HD and Sky Cinema HD for an additional £ 25 on my existing Virgin plan with all the other channels. £54 (£79 - £25) just for UHD is outrageous not even considering that I will get Sky Cinema HD and BT Sports UHD on Virgin so the £25 makes so much value for money * I can get BT Sport 4K in Virgin, but I can't get Sky UHD anywhere else. That's anti-competitive and I very much dislike anti-competitive companies that can’t or won’t compete fairly. Win on price or quality not by cheating or reducing customer choice * Lack of customer focus: I can add services/channels to my account online but when I want to remove them or cancel the service I have to speak to customer services which takes ages. You should look at how easy is to cancel Netflix, one click on the account page. And they don't hold customers ransom for 18 months, you can leave any time you want. That's customer focus! * Occasionally with very bad weather I will not be able to watch Sky. This doesn't happen with Virgin or BT Sports channels on BT, which come via the internet connection
Abysmal , over priced and very unreliable with terrible customer service , avoid
The boxes never worked properly either and all the recordings tied to the damn things so when they went kaput ( which was often ) you lost everything
Their customer service only seems to care when you're either cancelling your subscription (in which case they try to convince you to stay) or upgrading it. And don't forget their convoluted website which makes it hard to get humans to talk in customer support.
Friday December 1, 2023 12:19 pm PST by Joe Rossignol
iOS 17.2 has been in beta testing for over a month, and it should be released to all users in a few more weeks. The software update includes many new features and changes for iPhones, including the dozen that we have highlighted below. iOS 17.2 is expected to be released to the public in mid-December. To learn about even more features coming in the update, check out our full list. Journal ...
Friday December 1, 2023 2:57 am PST by Tim Hardwick
Apple made the first beta of iOS 17.2 available to developers in October. Since then we've seen three more betas, and with each iteration Apple continues to add more new features and changes, many of which users have been anticipating for quite a while. Below, we've listed 28 new things that are coming to your iPhone when the finalized version is publicly released this December. 1. Help...
Anker's Black Friday/Cyber Week event is entering its final days this weekend, and it's still offering up to 60 percent off sitewide. There are also a few "mystery boxes" that can include hundreds of dollars in savings, if you're willing to risk not knowing what you're buying ahead of time. All of these sales will end on December 3. Note: MacRumors is an affiliate partner with Anker. When you...
Apple employees are back to work following a Thanksgiving break, and that means this week saw a number of new operating system updates for both public release and beta testing. This week also saw some misinformation about Apple's new NameDrop feature making the rounds, while Apple and Goldman Sachs appear to be on the verge of a break-up in their Apple Card and savings account partnership,...
Thursday November 30, 2023 9:00 am PST by Joe Rossignol
Earlier this month, Apple announced that it will finally support RCS in the Messages app on the iPhone starting later next year. This change will result in several improvements to the messaging experience between iPhones and Android devices. RCS will become the new default standard for messaging between iPhones and Android devices, but these conversations will still have green bubbles like...
Best Buy is discounting a collection of MacBook Air and MacBook Pro models to all-time low prices today. We're tracking these deals below in addition to great discounts on the Apple Pencil 2 and Apple Watch Ultra 1. MacBook Air Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the...
Thursday November 30, 2023 4:08 pm PST by Marko Zivkovic
The release of the iPhone 15 Pro and Pro Max saw the introduction of an entirely new user-configurable button known as the Action button, and now, MacRumors has seen extensive evidence confirming Apple is planning to include the Action button on the entire iPhone 16 range. Designs and plans for the Action button date back to at least 2021, as the button was intended for release alongside hapt...
Top Rated Comments
Abysmal , over priced and very unreliable with terrible customer service , avoid
The boxes never worked properly either and all the recordings tied to the damn things so when they went kaput ( which was often ) you lost everything
Doesn’t that make this pointless?
[LIST=1]
* It is not possible to watch something I recorded on my Sky box on the go (ie out and about my mobile phone) with the Sky Q app. And watching recorded content from home was only enabled in Sept 2019, years after I got Sky Q installed!
* It is not possible to watch UHD content I recorded on my Sky box either on the go or at home with the Sky Q app
* The video quality of the Sky Go and Sky Q Apps is average at best. BT Sport apps have a much greater video quality and features. Even Virgin's TV GO app has now better quality than Sky.
* Lack of dedicated TV guide button on the Sky Q box remote control forces me to go via Home option which is a waste of time. This is clearly intentional to force users to see the Home screen which people may like but I hate. I know what I want to watch and I don’t want/need to see ads of others things available on Sky.
* Talking about ads I think paying for a subscription service which gives ads all the time makes me sick. There are no product ads on Apple TV, Netflix and Prime Video. It seems Sky is stuck in the past.
* The never fixed Sky Q box blank screen issue when switching inputs. Known issue that Sky seems to ignore, multiple threads on this on the web. These two show dozens of customers affected: https://helpforum.sky.com/t5/Sky-Q/I-keep-having-to-reset-my-Sky-Q-box-to-be-recognised-by-my-TV/m-p/3067302 ('https://helpforum.sky.com/t5/Sky-Q/I-keep-having-to-reset-my-Sky-Q-box-to-be-recognised-by-my-TV/m-p/3067302') https://helpforum.sky.com/t5/Sky-Q/Sky-Q-blank-Screen/td-p/2920912/page/25
* UHD content being treated second rate #1: Lack UHD dedicated channels makes finding UHD content cumbersome. This is premium content that seems to be treated like second rate content! I don't want to go to the sports section, I don't want to have to search for content, I want UHD content visible in the TV Guide as channels like all other SD and HD content is. BT Sport has a 4K channel, why can't Sky Sports have 4K channels?
* UHD content being treated second rate #2: Certain Sky Q "basic features" don't work properly when watching UHD content. For instance going to the previous channel feature does not work when watching UHD content. It will all be a lot better if there were proper UHD channels...
* UHD content being treated second rate #3: I can't tell my Sky Box to start watching the current Premier League match in UDH directly. I have to go to the HD Channel first and then switch to the UHD vwrsion. This is slow and annoying. Also it makes integration with home automation systems impossible. It's also not clear to customers which channel will have the UHD option, for instance PL games could be on PL channel or main event channel. Another UHD channel issue...
* UHD content being treated second rate #4: UHD Content often doesn't have subtitles which is available for the same content in SD or HD.
* UHD content being treated second rate #5: UHD option for some live content is not available, the show has to be downloaded first. Apple TV, Netflix and Prime Video can easily stream 4K content on the fly, why is Sky unable to do it? Another UHD channel issue...
* UHD content being treated second rate #6: Lack of series link on UHD content ie Premier League. While this has been fixed this season it was infuriating that I couldn't record UHD games automatically for so many months and years after getting my Sky Q box and UHD subscription! Another UHD channel issue...
* UHD content being treated second rate #7: Unable to send remote record requests for UHD content with the Sky Q app. Did I mention the UHD channel issue???
* Lack of dedicated TV grid option on the Sky Q app. The Sky Q app is so basic that a lot of customers like myself continue to use the Sky+ App instead. Other missing options are search for future content (>1hr), channel numbers not matching App and Sky Q box
* Constantly rising prices but constantly diminishing football content (La Liga, Champions League, Europa League, Italian League, etc, etc). I don't want to have to call for a better deal. I am (or was) a loyal customer and I should be rewarded for that not penalised with higher prices. I seriously hope Sky and all the others doing this get penalised as part of the Competition and Markets Authority (CMA) ongoing investigation about Consumer loyalty 'rip off': https://www.bbc.co.uk/news/business-45664985
* Arbitrary arrangement of channel numbers in the TV Guide. Why is BBC1 HD not channel 101? A customer that pays for HD channels should not need to see the SD channels or they should be an option to remove them.
* Value for money not there, I was paying £ 79 for Sky Sports UHD but I can get Sky Sports HD and Sky Cinema HD for an additional £ 25 on my existing Virgin plan with all the other channels. £54 (£79 - £25) just for UHD is outrageous not even considering that I will get Sky Cinema HD and BT Sports UHD on Virgin so the £25 makes so much value for money
* I can get BT Sport 4K in Virgin, but I can't get Sky UHD anywhere else. That's anti-competitive and I very much dislike anti-competitive companies that can’t or won’t compete fairly. Win on price or quality not by cheating or reducing customer choice
* Lack of customer focus: I can add services/channels to my account online but when I want to remove them or cancel the service I have to speak to customer services which takes ages. You should look at how easy is to cancel Netflix, one click on the account page. And they don't hold customers ransom for 18 months, you can leave any time you want. That's customer focus!
* Occasionally with very bad weather I will not be able to watch Sky. This doesn't happen with Virgin or BT Sports channels on BT, which come via the internet connection
The italian Sky Go is still limited to iPhone and iPad only: