Apple Working on 'Cosmetic Scan' Trade-In Tool for iPhone

Apple is developing a new trade-in tool that will be used to scan the iPhone for cosmetic damage, likely with the aim of generating a more accurate trade-in estimate.

iPhone trade in
Code for the feature was discovered in the iOS 15.4 beta by MacRumors contributor Steve Moser, and it was also highlighted by 9to5Mac. There's not a lot of detail right now, but in a Diagnostic Services section, there are mentions of a Trade-In Tool and Cosmetic Scan, which will also involve a QR code.


We don't know how it works as of yet, but it may allow an ‌iPhone‌ user to take an image scan of their trade-in device to get a close look at scratches, dings, and other cosmetic damage, with the results sent to Apple.

There are no outward-facing signs of this feature available at the current time, but since it's linked to trade-ins, it might be something that we'll see when the iOS 15.4 update is released to the public.

Related Roundups: iOS 15, iPadOS 15
Related Forum: iOS 15

Top Rated Comments

szw-mapple fan Avatar
7 months ago

Looks like Apple is finally fed up with the negative reviews and reactions from how Phobio conducts their business! Apple is finally developing a tool that will get a good price for the trade-in, which Phobio can't refute...I think this is where Apple is going with this...to put Phobio in their place...
Definitely good news if this is the intent. I've always hesitated on using mail-in trade ins for Macs because of how many bad reviews I read for Phobio.
Score: 6 Votes (Like | Disagree)
goonie4life9 Avatar
7 months ago
I would not be surprised if this is a response to the well-known issues with their trade-in partners claiming "damage," that isn't visible to anyone but the trade-in partner (e.g., "cracked screens" that magically repair themselves when returned to the customer).
Score: 5 Votes (Like | Disagree)
anshuvorty Avatar
7 months ago

I would not be surprised if this is a response to the well-known issues with their trade-in partners claiming "damage," that isn't visible to anyone but the trade-in partner (e.g., "cracked screens" that magically repair themselves when returned to the customer).
Looks like Apple is finally fed up with the negative reviews and reactions from how Phobio conducts their business! Apple is finally developing a tool that will get a good price for the trade-in, which Phobio can't refute...I think this is where Apple is going with this...to put Phobio in their place...
Score: 5 Votes (Like | Disagree)
Baritone_Guy Avatar
7 months ago
I am curious to see how we will take pictures of the device we are trying to trade in from the device we are trying to trade in.

I was pretty happy with how smoothly the trade in went for my new phone last year. Got the full value and the equivalent sales tax refund as well.
Score: 4 Votes (Like | Disagree)
randolorian Avatar
7 months ago
Better trade in my phone before this goes live.
Score: 4 Votes (Like | Disagree)
TheColtr Avatar
7 months ago
They already do this in retail stores. When doing a trade in the employee device takes pictures of the front of the device which has a QR code on the display with an all black screen and an all white screen. It also takes a picture of the side of the device. I assume to check for bending. It also runs a diagnostic I assume to check for hardware failure.
Score: 4 Votes (Like | Disagree)

Related Stories

MAsk On Face ID iOS 15

Everything New in iOS 15.4 and iPadOS 15.4: Face ID With a Mask, Emojis, Apple Card Widget, Universal Control and More

Thursday January 27, 2022 12:08 pm PST by
Apple is working on new iOS 15.4 and iPadOS 15.4 updates for the iPhone and the iPad, adding a slew of new features to the latest iOS operating systems. iOS 15.4 is the biggest update that we've had to iOS 15 to date, and it brings Universal Control, Face ID with a mask, new emojis, and tons more. Subscribe to the MacRumors YouTube channel for more videos. Face ID With a Mask With iOS 15.4,...
iOS 15

Apple Seeds Release Candidate Version of iOS 15.4 and iPadOS 15.4 to Developers and Public Beta Testers

Tuesday March 8, 2022 11:19 am PST by
Apple today seeded the release candidate versions of upcoming iOS 15.4 and iPadOS 15.4 updates to developers for testing purposes, with the new software coming one week after Apple seeded the fifth betas of iOS 15.4 and iPadOS 15.4. The RCs represent the final versions of the updates that will be released to the public next week. Developers can download iOS 15.4 and iPadOS 15.4 through the...
apple trade in devices collage

Apple's Trade-In Partner Phobio Has Reportedly Faced an 'Alarming Uptick' in Complaints

Wednesday April 14, 2021 11:55 am PDT by
Apple has placed increased emphasis on device trade-ins in the last few years, with the company largely relying on third-party partners for its trade-in program, including Atlanta-based outfit Phobio in the United States. While many customers are satisfied with their trade-in experience, The Verge today reported that there has been an "alarming uptick" of online complaints about Phobio in...
macbook pro 14 16 inch

Apple Offering Up to $1,000 of Trade-in Value for M1 MacBooks Towards Purchase of New MacBook Pros

Tuesday October 19, 2021 1:58 am PDT by
Apple is offering customers up to $1,000 of trade-in value for the M1 MacBook Pro and M1 MacBook Air, giving customers who purchased the first round of Apple silicon Macs an incentive to upgrade to the new, more powerful MacBook Pros. The new 14-inch and 16-inch MacBook Pros are no jokes when it comes to price. The 14-inch MacBook Pro starts at $1,999, with the highest-end 16-inch MacBook...
iphone 12 vs iphone 12 mini

Apple Drops Device Trade-In Prices in the U.S.

Tuesday November 9, 2021 1:08 pm PST by
Apple today updated its iPhone trade-in site, dropping the maximum trade-in prices of almost all of its trade-in options. Trading in the iPhone 12 Pro Max, for example, will now net you $700, $90 less than it was worth yesterday. With Apple's trade-in program, customers can send in their old devices and receive an Apple gift card that can be put toward the purchase of a new device. Apple...
iOS App Store General Feature gray blue

Apple Seeds Third Public Betas of iOS 15.4 and iPadOS 15.4 With Universal Control, Face ID With Mask Support and More

Wednesday February 16, 2022 10:08 am PST by
Apple today seeded the third betas of upcoming iOS 15.4 and iPadOS 15.4 updates to public beta testers, with the software coming a week after Apple seeded the second public betas. iOS and iPadOS 15.4 can be downloaded over the air after the proper profile from Apple's public beta testing website has been installed on an iPhone or iPad. iOS 15.4 and iPadOS 15.4 are major updates. iOS 15.4...
scan text notes ios 15 4 feature

iOS 15.4 Adds New 'Scan Text' Shortcut in Notes App

Monday March 21, 2022 12:40 pm PDT by
iOS 15.4 and iPadOS 15.4 were released to the public last week, and one new change is the addition of a "Scan Text" shortcut for quickly scanning printed or handwritten text into the Notes app on the iPhone and iPad. Apple recently shared a video with step-by-step instructions on how to use the Scan Text feature. On a device running iOS 15.4 or iPadOS 15.4, simply open the Notes app, tap the ...
apple watch series 7

Apple Offering $25 Extra Credit During Apple Watch Trade-In in Celebration of Heart Month

Tuesday February 1, 2022 1:16 am PST by
In celebration of Heart Month, Apple is offering all customers who trade in an Apple Watch $25 extra in credit to encourage owners of older Apple Watch models to upgrade to one of the newer models. Heart Month is celebrated during February, and Apple this week shared some of the ways it's celebrating across its services. The $25 Apple Watch trade-in credit is valid until February 28 in...

Popular Stories

ios 16 beta 5 battery percent

iOS 16 Beta 5: Battery Percentage Now Displayed in iPhone Status Bar

Monday August 8, 2022 10:43 am PDT by
With the fifth beta of iOS 16, Apple has updated the battery icon on iPhones with Face ID to display the specific battery percentage rather than just a visual representation of battery level. The new battery indicator is available on iPhone 12 and iPhone 13 models, with the exception of the 5.4-inch iPhone 12/13 mini. It is also available on the iPhone 11 Pro and Pro Max, XS and XS Max, and...
iPhone 14 Lineup Feature Purple

Color Options for All iPhone 14 Models: Everything We Know

Monday August 8, 2022 3:59 am PDT by
The iPhone 14 and iPhone 14 Pro models are rumored to be available in a refreshed range of color options, including an all-new purple color. Most expectations about the iPhone 14 lineup's color options come from an unverified post on Chinese social media site Weibo earlier this year. Overall, the iPhone 14 and iPhone 14 Pro's selection of color options could look fairly similar to those of the ...
iOS 16 battery percentage

Apple Limiting iOS 16 Beta 5 Battery Percentage Display to Select iPhones: Here Are the Supported Devices

Tuesday August 9, 2022 2:51 am PDT by
Apple this week brought back one of the most highly requested features from iOS users since the launch of the iPhone X in 2017: the ability to see your battery percentage directly in the status bar. Ever since the launch of the iPhone X with the notch, Apple has not allowed users to show their battery percentage directly in the status bar, forcing them to swipe down into Control Center to...
ios 16 battery indicator 2

Everything New in iOS 16 Beta 5: Battery Percentage in Status Bar, Find My Changes and More

Monday August 8, 2022 12:53 pm PDT by
Apple today seeded the fifth beta of iOS 16 to developers for testing purposes, introducing some small but notable changes to the iOS operating system. Subscribe to the MacRumors YouTube channel for more videos. We've rounded up everything new in the fifth beta below. Battery Percentage in Status Bar The battery icon in the status bar now displays the exact battery percent, a feature that ...
iphone 14 pro max camera bump compared lipilipsi 16 9

Bigger iPhone 14 Pro Max Camera Bump Shown Alongside iPhone 13 Pro Max

Monday August 8, 2022 4:33 am PDT by
The camera bump on the upcoming iPhone 14 Pro Max is expected to be the largest rear lens housing Apple has ever installed on its flagship smartphones, and a new photo offers a rare glimpse at just how prominent it is compared to Apple's predecessor device. iPhone 14 Pro Max dummy (left) vs iPhone 13 Pro Max All iPhone 14 models are expected to see upgrades to the Ultra Wide camera on the...
cook sept 2020 event

Gurman: Apple Preparing Pre-Recorded iPhone 14 and Apple Watch Series 8 Event

Sunday August 7, 2022 6:13 am PDT by
Apple has "started to record" its virtual September event, where it's expected to announce the upcoming iPhone 14 lineup, the Apple Watch Series 8, and a new "rugged" Apple Watch model, according to Bloomberg's Mark Gurman. Writing in his latest Power On newsletter, Gurman says the event, which is expected to take place in the early part of September, is already under production, implying...
airpods pro black background

Beyond iPhone 14: Five Apple Products Expected to Launch Later This Year

Monday August 8, 2022 9:43 am PDT by
While the iPhone 14 and Apple Watch Series 8 are expected to be announced in September as usual, there are several more Apple products rumored to launch later this year, including new iPad and Mac models and more. Beyond the iPhone and Apple Watch, we've put together a list of five Apple products that are most likely to be unveiled by the end of 2022. Second-Generation AirPods Pro Apple...