Apple Quietly Extends AirPods Pro Repair Program That Addresses Crackling/Static

Back in October of 2020, Apple introduced a service program to address AirPods Pro issues that could cause them to experience static, crackling sounds, or problems with Active Noise Cancellation. At the time, Apple said the program would cover the ‌AirPods Pro‌ for two years after the retail sale of the unit.

AirPods PRo isolated
Apple has now extended the program, quietly updating the accompanying support document back at the beginning of October. As noted on Reddit, the "Additional Information" section of the page now notes that the program will cover affected ‌AirPods Pro‌ for three years after the first retail sale of the unit, up from the initial two years.

Customers who purchased AirPods at launch in 2019 will now be covered until October 2022 should this issue pop up, and those who bought in 2020 before the repaired version in October 2020 came out can get repairs until 2023.

Faulty ‌AirPods Pro‌ that are in need of repair exhibit the following problems:

  • Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Affected AirPods were manufactured before October 2020, and those who have ‌AirPods Pro‌ experiencing issues can bring them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the ‌‌AirPods Pro‌‌ will be examined prior to service to verify that they're eligible for the program. ‌‌AirPods Pro‌‌ earbuds demonstrating the issue (left, right, or both) will be replaced.

The program applies only to the ‌AirPods Pro‌ and not the AirPods or the AirPods Max.

Related Roundup: AirPods Pro
Buyer's Guide: AirPods Pro (Buy Now)
Related Forum: AirPods

Top Rated Comments

madcran Avatar
17 months ago
I just had both of my AirPods Pro replaced after failing Apple's audio tests. At first, I thought I was crazy and it was just the noises the AirPods make going in and out of my ears, but soon realized the noise occurred by just moving my head around.
Score: 10 Votes (Like | Disagree)
dannyyankou Avatar
17 months ago
Good because they didn't fix it
Score: 6 Votes (Like | Disagree)
ZZ9pluralZalpha Avatar
17 months ago
I recently had my launch-week pair replaced because of this, but mine would only start exhibiting the symptoms after about 45 minutes of (usually during exercise) music use, and thus passed the retail stores' diagnostics tests twice. Both times, the staff told me to contact phone support instead, because the mail-in exchange process uses a different test; when I finally heeded their advice, I got the replacement pair within a few days. So if your AirPod Pros only start crackling after some minutes, skip the in-person appointment and just call in!
Score: 5 Votes (Like | Disagree)
KaliYoni Avatar
17 months ago
Oh, it's the AirPods??? I've been listening to Lou Reed, Sonic Youth, and Neil Young...
;-)
Score: 4 Votes (Like | Disagree)
visualseed Avatar
17 months ago

No local Apple Store here and the Apple rep said I would have to put a $100 hold on my card for the left ear bud and as bad as carriers were last year I didn't want to risk it getting lost and get charged , the Apple guy said hey if you got a Best Buy they can send them and then you won't have to put the $100 hold on your card

I had both mine replace. Made an appt at Best Buy, a day before my appt the right started crackling. Best Buy Geek Squad put them in some device to test and sent them off and a few days later got a call to come pick up my replacements.
If you do it over the phone they will give you the choice of waiting for a shipping box that you can send back to them with the AirPods and they will then send you back a replacement or pay a deposit (hold on card) and they will send you the replacement with a return box that you can send the bad one back in. I did mine this way and it was 3 day-turn around for the whole process including the release on my card. They used FedEx as the carrier and it seems to be express overnight (morning delivery) both ways and the hold on my card was released within moments of them receiving my package.
Score: 4 Votes (Like | Disagree)
LoggerMN Avatar
17 months ago

Can someone please explain the in store diagnostic test? Is there a piece of test equipment involved or does an employee attempt to hear themselves? I have a very faint crackling noise in one bud that is present when running. Thanks!
They take your earbuds and disappear into the back room. They come out 15 min later and say they're going to replace them. I have no idea what they did, but that's how it went for me. This is the 2nd time mine have been replaced for this.
Score: 4 Votes (Like | Disagree)

Popular Stories

iPhone trade in

Apple Adjusts Trade-In Values for iPhones, Macs, and More

Wednesday January 25, 2023 9:40 am PST by
After announcing new Mac and HomePod models last week, Apple adjusted its trade-in values for select devices in the United States. iPhone trade-in values decreased by up to $80, and most Android smartphones also went down. Mac trade-in values remained unchanged or increased by up to $40 depending on the model, while some Apple Watch models increased in value and others decreased. Trade-in...
iphone 15 pro wifi 6e

Internal Apple Document From Leaker 'Unknownz21' Confirms Wi-Fi 6E Will Be Limited to iPhone 15 Pro Models

Friday January 27, 2023 10:01 am PST by
Multiple rumors have suggested that the next-generation iPhone 15 models will adopt the Wi-Fi 6E standard that Apple has already introduced in the iPad Pro and MacBook Pro, and now a leaked document appears to confirm Apple's plans. Sourced from researcher and Apple leaker Unknownz21 (@URedditor), the document features diagrams of the iPhone 15's antenna architecture. D8x refers to the...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Expected to Feature Wi-Fi 6E Like Latest Macs and iPad Pro

Wednesday January 25, 2023 5:39 pm PST by
The iPhone 15 will support Wi-Fi 6E, according to a research note shared this week by Barclays analysts Blayne Curtis and Tom O'Malley. The analysts did not specify whether the feature will be available on all models or limited to the Pro models. Apple has added Wi-Fi 6E support to a handful of devices so far, including the latest 11-inch and 12.9-inch iPad Pro, 14-inch and 16-inch MacBook...
maxresdefault

Hands-On With the New M2 Max MacBook Pro

Thursday January 26, 2023 12:14 pm PST by
New 14-inch and 16-inch MacBook Pro models with the latest M2 Pro and M2 Max chips are available in Apple retail stores and are already in the hands of customers, and we picked up one of the new M2 Max machines to answer all of the questions MacRumors readers considering a purchase might have. Subscribe to the MacRumors YouTube channel for more videos. Yesterday, we asked MacRumors fans on...
Mac Pro 2019 Apple

Mac Pro Enthusiasts Raise Concerns Over Upgrade Limitations of Apple Silicon

Thursday January 26, 2023 6:30 am PST by
The new Mac Pro coming later this year is expected to feature the same spacious modular design as the 2019 model, but with fresh concerns over its lack of upgradeability surfacing, some users are beginning to wonder what the transition away from Intel architecture actually means for Apple's most powerful Mac. The current Intel Mac Pro that Apple sells is popular with creative professionals...
iOS 16

iOS 16.3 for iPhone Launching Next Week With These 4 New Features

Friday January 20, 2023 11:43 am PST by
In a recent press release, Apple confirmed that iOS 16.3 will be released to the public next week. The software update will be available for the iPhone 8 and newer and includes a handful of new features, changes, and bug fixes. Below, we've recapped bigger features in iOS 16.3, including support for physical security keys as a two-factor authentication option for Apple ID accounts, worldwide ...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 8 Features

Friday January 27, 2023 2:11 pm PST by
Apple's next-generation iPhone 15 Pro and iPhone 15 Pro Max are expected to be announced in September as usual. Already, rumors suggest the devices will have at least eight exclusive features not available on the standard iPhone 15 and iPhone 15 Plus. An overview of the eight features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17...