Apple Offers Solution for 'Pairing Canceled' Error When Using Apple Fitness+ on Apple TV

Some customers attempting to use the new Apple Fitness+ workout service on their Apple TVs have been encountering a "pairing canceled" error when attempting to connect, and Apple on Friday shared a solution.

applefitness
It appears the issue occurs when an Apple TV hasn't been properly added to the Home app, with Apple instructing people to follow these steps to fix it:

  1. On ‌Apple TV‌, go to Settings & AirPlay and HomeKit. You should see a red badge next to it.
  2. Choose Finish Home Set Up.
  3. Unlock your iPhone and hold it close to ‌Apple TV‌.
  4. Follow the instructions on the ‌Apple TV‌ to add the Apple tV to the Home app.

Those who are having this issue but do not have a red badge or an option to add the ‌Apple TV‌ to the Home app should contact Apple Support.

Apple Watch owners using Fitness+ with the ‌Apple TV‌ have also been running into a problem that causes the Apple Watch to disconnect in the middle of a workout, but this appears to be a separate issue. It's not clear what's causing these disconnects, and there appears to be no reliable fix at this time.

Top Rated Comments

Apple_Robert Avatar
17 weeks ago
Users are getting a workout (having to re-pair the watch and other software gymnastics) before they even start Fitness+.
Score: 10 Votes (Like | Disagree)
icwhatudidthere Avatar
17 weeks ago

You know, there's something a little cringe-worthy about utterly busting your nuts in some exercise routine when the folks on the screen facing you have big Hollywood cheesy smiles on their face and aren't even breaking a sweat...
Those are just pretty screen shots. By the end of the 30 minute videos I've done, they're sweating more than me.
Score: 4 Votes (Like | Disagree)
williamyx Avatar
17 weeks ago
Embarrassing how many problems there are for something that was in testing for about 3 months. Sometimes I can't tell if the issues I'm facing are bugs or MBA's playing around with the program
Score: 4 Votes (Like | Disagree)
playtillyadrop Avatar
17 weeks ago
I had this problem and the only thing that solved it was to unpair my apple watch and pair back with my phone and restore from back up. It now works flawlessly.
Score: 3 Votes (Like | Disagree)
ApeBot Avatar
17 weeks ago

Just gonna leave this here.

She’s my fave coach along with the English guy .. I get people may think it’s cringe, but I actually love the positivity
Score: 2 Votes (Like | Disagree)
Apple Freak Avatar
17 weeks ago

Why would Fitness+ require Apple TV added to Home though? Such a strange requirement.
I'm guessing that is how the Apple Watch pairs to the ATV. Probably done via HomeKit rather than a straight BT connection.
Score: 2 Votes (Like | Disagree)

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