Apple Launches iPhone 11 Display Module Replacement Program

Apple today launched a new display replacement program for iPhone 11 devices to address a problem that cases a "small percentage" of ‌iPhone‌ 11 displays to stop responding to touch.

iphone11colorswhitebg
Apple says that affected devices were manufactured between November 2019 and May 2020, and if there are touch issues, the ‌iPhone‌ 11 models could have a problem with the display module.

Those with ‌iPhone‌ 11 models exhibiting this issue can have eligible devices serviced by Apple. ‌iPhone‌ 11 owners can use the serial number checker available through Apple's support document to see if their devices are part of the replacement program. For devices that are eligible, Apple or an Authorized Apple Service Provider will provide service at no charge.

Customers with ‌iPhone‌ 11 models in need of service can find an Apple Authorized Service Provider, make an appointment at an Apple retail location, or contact Apple Support to arrange a mail-in repair. The program covers affected ‌iPhone‌ 11 devices for two years after the first retail sale of the unit, and those who paid to have their devices repaired can contact Apple about a refund.

(Thanks, Holger!)

Top Rated Comments

now i see it Avatar
43 months ago
maybe next year there'll be a repair program for all the iPhone 12s with connectivity problems
Score: 17 Votes (Like | Disagree)
cnharris Avatar
43 months ago
Just like the 2016-2020 MBP keyboards affected a "small percentage" of all buyers
Score: 15 Votes (Like | Disagree)
Villarrealadrian Avatar
43 months ago
A SMALL PORCENTAGE
Score: 13 Votes (Like | Disagree)
casjohnr Avatar
43 months ago
Crikey, is this still an issue? I had the same...with an iPhone 5!

The Apple Store replaced the screen but still the same issue, they ended up having to swap the phone in the end with a refurb, although just to rub salt in the wound someone then managed to pickpocket my phone a couple of weeks later anyway! :/ (although a blessing in disguise in many ways as I then admitted defeat and just picked up a brand new 6 Plus which was flawless for almost 6 years until I sold it on as a friend gave me their iPhone X which has also had no issues :)
Score: 8 Votes (Like | Disagree)
Kkspire Avatar
43 months ago

Can't wait for the 12 screen and Qualcomm replacement program in six months ?

for real, what happened to Apple quality?

No, don't answer that. Haha
Yes, because they want to cover their customers when issues are discovered... outside of warranty. Unlike other companies. Why was this written so negative.
Score: 8 Votes (Like | Disagree)
grjj Avatar
43 months ago
Seems like just about every device released in the last 6 years has some sort of REP for it.
Score: 6 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
apple wallet drivers license feature

Apple Said iPhone Driver's Licenses Would Expand to These 8 U.S. States… Two Years Ago

Thursday March 14, 2024 7:33 am PDT by
In just four U.S. states, residents can add their driver's license or ID to the Apple Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports, businesses, and venues. Adoption of the feature has been slow since Apple first announced it in September 2021, with IDs in the Wallet app only available in Arizona,...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
OLED iPad Air

iPad Air Next on Apple's OLED Tablet Roadmap Following iPad Pro

Friday March 15, 2024 3:30 am PDT by
The iPad Air will be the next Apple tablet to adopt OLED display panel technology following its upcoming OLED iPad Pro models, according to an updated forecast from research firm Omdia (via The Elec). "In 2028, we expect the iPad Air to go OLED as well, with the iPad Air using single-stack and the iPad Pro using two-stack tandem OLEDs," said Omdia researcher Kang Min-soo, speaking on...
Walmart MacBook Air M1

Walmart Begins Selling MacBook Air With M1 Chip for $699 in U.S.

Friday March 15, 2024 6:57 am PDT by
Walmart today announced that it has started selling the MacBook Air with the M1 chip in the U.S., with pricing set at a very reasonable $699. The laptop can be ordered now on Walmart.com, and it will be available soon at select Walmart stores. This is the first time that customers can purchase a Mac that is sold directly by Walmart, the company said in a press release. Some other retailers...