Adobe's Recent Lightroom iOS App Update Deleted User Photos and Lost Data is Unrecoverable

Adobe's recent 5.4 update for the Lightroom for iOS app had a major bug in it that deleted user photos and presets, eradicating all content that had not been synced to the Adobe cloud service.

lightroom
As noted by PetaPixel, complaints surfaced on the Photoshop forums on Monday, shortly after the update was released, followed by similar reports on Reddit and Twitter.

Affected users lost photos, presets, edits, watermarks, and more. One user on Reddit said that he lost two years of edits, and there are dozens of similar complaints from people who lost important data. The problem affected users who were using local storage without having uploaded that content to Adobe's cloud storage service.

Many of those affected were using Adobe's free service, which has limited cloud storage, but some paid users were also impacted and lost thousands of photos.

Adobe on Wednesday released a 5.4.1 update to prevent the bug from affecting additional users, and confirmed at that time that none of the data that was lost is in any way recoverable. From Adobe:

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

Adobe has recommended that affected users try to restore an iCloud backup that might have the lost content, but there's no solution on Adobe's end to address the loss and no fix if there's no ‌iCloud‌ backup.

Top Rated Comments

Kylo83 Avatar
32 months ago
Bring back Aperture apples app
Score: 55 Votes (Like | Disagree)
JackieTreehorn Avatar
32 months ago
Sincerely apologizing is not going to cut it, I think. Not for 10 USD per month...
Score: 39 Votes (Like | Disagree)
GeoStructural Avatar
32 months ago
And that is why you don't put all your eggs in only one basket.

I have OneDrive and still do backups to my SSD external drives about every month or so.

(I use iCloud only for my iPhone and iPad).
Score: 22 Votes (Like | Disagree)
MrGimper Avatar
32 months ago
Always do your own backups. And remember, there is no cloud, just someone else's servers.
Score: 21 Votes (Like | Disagree)
Cyprusian Avatar
32 months ago

Sincerely apologizing is not going to cut it, I think. Not for 10 USD per month...
Sorry doesn't cut it at any price - developers must bear full responsibility for sufficient testing of their products to prevent catastrophic non-recoverable failures such as this.
Score: 19 Votes (Like | Disagree)
Mick-Mac Avatar
32 months ago
Just Adobe's gentle way of saying you really also need to purchase their cloud storage service.
Score: 17 Votes (Like | Disagree)

Popular Stories

dewey airtag

Report Highlights Danger of Using AirTags for Tracking Dogs

Monday January 30, 2023 1:45 pm PST by
AirTags may be a convenient way for tracking dogs that might get off leash or otherwise lost, but there are dangers associated with the practice, as outlined by a report from The Wall Street Journal. At 1.26 inches in diameter, AirTags are able to fit easily on a dog's collar, but that size also makes the tracking devices small enough to swallow, at least for a medium to large-sized dog, and ...
Multi Display CarPlay 1

Apple Launching All-New CarPlay Experience Later This Year With These 5 Features

Sunday January 29, 2023 10:15 am PST by
In June 2022, Apple previewed the next generation of CarPlay, promising deeper integration with vehicle functions like A/C and FM radio, support for multiple displays across the dashboard, personalization options, and more. Apple says the first vehicles with support for the next-generation CarPlay experience will be announced in late 2023, with committed automakers including Acura, Audi,...
General iOS 16 Feature Yellow

Five New iOS Features Coming to Your iPhone Later This Year

Tuesday January 31, 2023 11:58 am PST by
Apple has previously announced several upcoming iOS features that are expected to be added to the iPhone this year. Some of the features could be introduced with iOS 16.4, which should enter beta testing soon, while others will arrive later in the year. Below, we have recapped five new iOS features that are expected to launch in 2023, such as an Apple Pay Later financing option for purchases ...
maxresdefault

Kuo: Apple to Release Foldable iPad With Carbon Fiber Kickstand in 2024

Monday January 30, 2023 12:55 am PST by
Apple will launch a foldable iPad with a carbon fiber kickstand sometime next year, according to analyst Ming-Chi Kuo. Subscribe to the MacRumors YouTube channel for more videos. In a series of tweets, Kuo said he expects an "all-new design foldable iPad" to be the next big product launch in the iPad lineup, with no other major iPad releases in the next nine to 12 months. The analyst said he...
Apple Silicon Teal Feature

The Next Big Apple Silicon Device May Not Be a Mac or iPad

Wednesday February 1, 2023 3:57 am PST by
Apple's next device with an Apple silicon chip may not be a Mac or an iPad, but rather an advanced external display, according to recent reports. The display, which is rumored to arrive this year, is expected to sit somewhere between the $1,599 Studio Display and the $4,999 Pro Display XDR – but more exact information about the device's positioning and price point is as yet unknown. While ...
MKBHD HomePod 2 White Ring Stain

New HomePod Can Still Stain Some Wooden Surfaces

Tuesday January 31, 2023 8:29 am PST by
When the original HomePod launched in 2018, it was discovered that the speaker can leave white rings on some wooden surfaces. Now, well-known YouTuber Marques Brownlee has confirmed that the issue persists to a lesser extent with the new HomePod. In a side-by-side test, he showed that the white second-generation HomePod left a white ring on the wooden surface that he placed the speaker on,...
tim cook data privacy day

Apple Violated U.S. Labor Laws With Anti-Leak Email

Monday January 30, 2023 3:43 pm PST by
Apple violated United States labor laws when it sent out an email warning employees about leaking confidential information about the company, the National Labor Relations Board (NLRB) said today in a ruling shared by Bloomberg. Rules that Apple has established around leaks "tend to interfere with, restrain or coerce employees" from the exercise of their rights under the National Labor...