People Who Left Devices at Apple Stores for Repair Can't Get Them Until Stores Reopen

All of Apple's retail locations outside of Greater China are closed right now, and customers who left their devices for repair are unable to pick them up until the stores reopen, an Apple spokesperson confirmed to Business Insider.


Apple closed all of its stores on Saturday, March 14, but stayed open for a few extra days to allow customers to pick up devices ordered for in-store pickup or that were at the store for repair. There were, however, some people who weren't able to make it into stores to get their devices.

"We made every possible attempt to get people's products back to them," an Apple spokesperson said. "There certainly are people that, for whatever reason, did not pick up their products before we closed and their products are at our stores."

Apple's stores are closed "until further notice" with no specific reopening date, and an Apple spokesperson said there is no protocol in place for people to get their devices until the stores reopen. Apple originally planned to reopen on March 27, but later updated wording on its website with a less specific timeline.

Apple is working with customers who had their devices sent to a repair center to get them sent back to their homes rather than to retail stores for pickup.

Related Roundup: Apple Stores

Top Rated Comments

(View all)
Avatar
2 weeks ago


People need to chill out. Apple is doing what WE ALL SHOULD BE DOING. Your device will be fine. Read a book.

Some people need these devices so they can work...not all of us have the luxury to be able to sit and read all day. There ARE still people who need to work.
Score: 39 Votes (Like | Disagree)
Avatar
2 weeks ago


On one hand, kudos to Apple for closing their stores. It's the responsible thing to do.

On the other hand, social distancing efforts do not preclude brief interactions such as customers coming into a store in limited numbers to pick up a device. Not sure I understand Apple's reluctance in that regard.


It sucks but then you are going to need at least a few employees at EACH store. That creates a lot of travel and each store would be subject to needing to be cleaned again as they seem to be taking a very hardline initiative to stop any viral contamination.

Then there is logistics. Stay open a whole day, half day who works...trying to schedule people for pickup so there isn't a crowd outside the doors? And many stores are in malls that are shut down by the city/state.

You'd have to get state/city permission to open your store and that isn't going to happen.

It would just be a total shltshow if they tried to do this.
Score: 28 Votes (Like | Disagree)
Avatar
2 weeks ago
No big deal guys, just buy a new one in the meantime.

-Tim Cook probably
Score: 25 Votes (Like | Disagree)
Avatar
2 weeks ago
I dropped off my G5 laptop. Hopefully they don't lose it. ;)
Score: 23 Votes (Like | Disagree)
Avatar
2 weeks ago


Terrible decision by Apple.


really? They asked people to come in and pick up their crap, and they didn’t.
Score: 18 Votes (Like | Disagree)
Avatar
2 weeks ago
People need to chill out. Apple is doing what WE ALL SHOULD BE DOING. Your device will be fine. Read a book.
Score: 17 Votes (Like | Disagree)

Top Stories

Seemingly Unreleased Version of Logic Pro X With Live Loops Appears on Apple's Education Site [Updated]

Sunday March 29, 2020 7:23 am PDT by Hartley Charlton
Update: Apple has replaced the Logic Pro X image with an older version. Original story follows. A seemingly unreleased version of Logic Pro X has appeared on Apple's education site, as spotted by a Reddit user. The image from Apple's education products page shows a 16-inch MacBook Pro running Logic Pro X, but with a familiar interface that looks extremely similar to GarageBand's Live Loops ...

Zoom Updates iOS App to Stop Sending Data to Facebook

Friday March 27, 2020 5:35 pm PDT by Juli Clover
Zoom, a video conferencing app that many people are using at the current time to keep in touch with coworkers while working from home, was sending data to Facebook without disclosing the data sharing to customers. As of today, Zoom has updated its iOS app to remove the SDK that was providing data to Facebook through the Login with Facebook feature, according to Motherboard, the site that...

Apple Suppliers Worried About iPhone Demand, Production Ramp-Up for New iPhones Reportedly Postponed

Friday March 27, 2020 5:56 pm PDT by Juli Clover
Most of the factories in China that supply devices and components to Apple are back to churning out products, but Apple suppliers are said to be worried about how much demand there will be for the current iPhone models and the new iPhones expected in the fall. According to Reuters, a senior official at one of Apple's major supply companies said that orders for quarter ending in March are...

2020 iPad Pro Teardown Provides Closer Look at LiDAR Scanner and Confirms Incremental Update

Saturday March 28, 2020 9:56 am PDT by Hartley Charlton
iFixit today shared a video teardown of the new iPad Pro, which Apple unveiled earlier this month. iFixit found that most of the internals of the 2020 iPad Pro are the same as the 2018 model, confirming that the device is a relatively incremental update. The most notable new feature seen inside the new iPad Pro was the LiDAR scanner, which measures the distance to surrounding objects up...

Apple Watch Series 6 Could Feature Touch ID Fingerprint Sensor, Pulse Oximetry and Sleep Tracking Support

Friday March 27, 2020 11:28 am PDT by Juli Clover
The upcoming Apple Watch Series 6 set to be released this fall could include a Touch ID fingerprint sensor built into the crown of the device, according to Israeli site The Verifier, which cites "senior sources" who have worked with its staff for a "number of years" as the source of the rumor. It's not clear how the alleged Touch ID fingerprint sensor would be implemented, as the Digital...

Bloomberg: Apple's 5G iPhone Still on Schedule for Fall Launch, But Future Products Could Be Delayed

Monday March 30, 2020 2:40 am PDT by Tim Hardwick
Apple's 5G iPhone is still on track to launch within the company's typical annual fall release schedule, according to a new Bloomberg report on filed on Monday. Signs are that Apple's Chinese-centric manufacturing -- of which Hon Hai is the linchpin -- is slowly getting back on track. The next iPhones with 5G wireless capabilities remain on schedule to launch in the fall, partly because mass...

Kuo: Apple to Launch Several Macs With Arm-Based Processors in 2021, USB4 Support Coming to Macs in 2022

Thursday March 26, 2020 8:19 pm PDT by Joe Rossignol
Apple plans to launch several Mac notebooks and desktop computers with its own custom designed Arm-based processors in 2021, analyst Ming-Chi Kuo said today in a research note obtained by MacRumors. Kuo believes that Arm-based processors will significantly enhance the competitive advantage of the Mac lineup, allow Apple to refresh its Mac models without relying on Intel's processor roadmap,...

Top Stories: Hands-On With 2020 iPad Pro and MacBook Air, iOS and iPadOS 13.4 Released, iPhone 12 Delay?

Saturday March 28, 2020 6:00 am PDT by MacRumors Staff
After last week's flurry of product launches, Apple's new iPad Pro and MacBook Air have started to make their way into consumers' hands, and we've gone hands-on with both of them this week. Apple this week also released iOS and iPadOS 13.4 (as well as macOS, watchOS, and tvOS updates) with a number of new features and improvements. Subscribe to the MacRumors YouTube channel for more videos. ...

Deals: Huge Refurbished iPhone Sale Discounts iPhone 7, 8, X, XR, and XS (From $120)

Friday March 27, 2020 5:47 am PDT by Mitchel Broussard
Woot is back today with a big sale on refurbished iPhones, including markdowns on the iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, and iPhone XS Max. Note: MacRumors is an affiliate partner with Woot. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. As with every Woot purchase, those...

Apple Releases ProRes RAW Beta for Windows

Monday March 30, 2020 9:33 am PDT by Juli Clover
Apple today released ProRes RAW for Windows in a beta capacity (via Mark Gurman), with the software designed to allow ProRes RAW and ProRes RAW HQ video files to be watched in compatible applications on Windows machines. According to Apple, the software will let the files be played within several Adobe apps: Adobe After Effects (Beta) Adobe Media Encocder (Beta) Adobe Premiere...