People Who Left Devices at Apple Stores for Repair Can't Get Them Until Stores Reopen

All of Apple's retail locations outside of Greater China are closed right now, and customers who left their devices for repair are unable to pick them up until the stores reopen, an Apple spokesperson confirmed to Business Insider.

applestorestanford
Apple closed all of its stores on Saturday, March 14, but stayed open for a few extra days to allow customers to pick up devices ordered for in-store pickup or that were at the store for repair. There were, however, some people who weren't able to make it into stores to get their devices.

"We made every possible attempt to get people's products back to them," an Apple spokesperson said. "There certainly are people that, for whatever reason, did not pick up their products before we closed and their products are at our stores."

Apple's stores are closed "until further notice" with no specific reopening date, and an Apple spokesperson said there is no protocol in place for people to get their devices until the stores reopen. Apple originally planned to reopen on March 27, but later updated wording on its website with a less specific timeline.

Apple is working with customers who had their devices sent to a repair center to get them sent back to their homes rather than to retail stores for pickup.

Related Roundup: Apple Stores

Top Rated Comments

iOS Geek Avatar
17 months ago

People need to chill out. Apple is doing what WE ALL SHOULD BE DOING. Your device will be fine. Read a book.
Some people need these devices so they can work...not all of us have the luxury to be able to sit and read all day. There ARE still people who need to work.
Score: 39 Votes (Like | Disagree)
Steve686 Avatar
17 months ago

On one hand, kudos to Apple for closing their stores. It's the responsible thing to do.

On the other hand, social distancing efforts do not preclude brief interactions such as customers coming into a store in limited numbers to pick up a device. Not sure I understand Apple's reluctance in that regard.
It sucks but then you are going to need at least a few employees at EACH store. That creates a lot of travel and each store would be subject to needing to be cleaned again as they seem to be taking a very hardline initiative to stop any viral contamination.

Then there is logistics. Stay open a whole day, half day who works...trying to schedule people for pickup so there isn't a crowd outside the doors? And many stores are in malls that are shut down by the city/state.

You'd have to get state/city permission to open your store and that isn't going to happen.

It would just be a total shltshow if they tried to do this.
Score: 28 Votes (Like | Disagree)
mistasopz Avatar
17 months ago
No big deal guys, just buy a new one in the meantime.

-Tim Cook probably
Score: 25 Votes (Like | Disagree)
JosephAW Avatar
17 months ago
I dropped off my G5 laptop. Hopefully they don't lose it. ;)
Score: 23 Votes (Like | Disagree)
az431 Avatar
17 months ago

Terrible decision by Apple.
really? They asked people to come in and pick up their crap, and they didn’t.
Score: 18 Votes (Like | Disagree)
iMi Avatar
17 months ago
People need to chill out. Apple is doing what WE ALL SHOULD BE DOING. Your device will be fine. Read a book.
Score: 17 Votes (Like | Disagree)

Top Stories

macbook air orange

Apple Developing a Whole New Kind of MacBook Air

Monday June 21, 2021 2:15 am PDT by
Apple is believed to be working on a completely new, high-end version of the MacBook Air, according to recent reports. Bloomberg's Mark Gurman, who often reveals accurate insights into Apple's plans, has repeatedly discussed the company's work on a high-end MacBook Air. Apple analyst Ming-Chi Kuo and leaker Jon Prosser have also referred to a similar MacBook Air model. The high-end...
AppleEventLogoFeature

Reliable Leaker Known as 'Kang' Hit With Warning From Apple

Thursday June 24, 2021 5:45 am PDT by
The highly reliable Apple leaker known as "Kang" and a number of other unspecified leakers have reportedly received warnings from lawyers representing Apple. According to posts on Kang's Weibo account, Apple recently commissioned a law firm to send admonitory letters to a number of leakers. The letter purportedly cautioned leakers that they must not disclose information about unreleased...
iPhone 12 v Android 2020

Apple Executive Says Users Who Want App Sideloading Already Have That Option With Other Platforms

Wednesday June 23, 2021 5:07 am PDT by
Apple earlier today published a detailed report outlining in blatant terms the negative impact that sideloading would have on the iPhone and iPad, specifically calling out the impacts it would have on user privacy and security. Now, the company is continuing its PR push, with an executive noting in an interview that users who wish to sideload apps already have that option thanks to other...
Dark Sky App Featured

Apple Updates Dark Sky Weather App With Apple Watch Improvements and More

Tuesday June 22, 2021 11:58 am PDT by
Apple today updated the Dark Sky weather app for the first time since November with improved VoiceOver support and other bug fixes and performance improvements. In addition, Dark Sky complications on the Apple Watch now update more frequently. The full release notes for Dark Sky version 6.8.6:• Improved VoiceOver support • Complications on Apple Watch update more frequently •...
airpods 3 5

New AirPods Expected Later This Year as Suppliers Begin Component Shipments

Wednesday June 23, 2021 11:06 am PDT by
At least seven Apple suppliers have reportedly kicked off circuit board-related shipments for upcoming Apple products, and this notably includes third-generation AirPods, which are expected to be released later this year. "Suppliers including Semco, LG Innotek, Kinsus, Unimicron, Nan Ya, Zhen Ding and AT&S have all kicked off their BT substrate shipments for Apple's next-generation products...
under display touch id

Kuo: 2022 iPhones May Feature Under-Screen Touch ID

Wednesday June 23, 2021 9:16 am PDT by
Apple may include an under the screen Touch ID sensor for some models of the 2022 iPhones, according to credible Apple analyst Ming-Chi Kuo. In an investor note today obtained by MacRumors, Kuo says that Apple plans to have four models in the 2022 iPhone lineup. Kuo had previously stated that the iPhone 13, destined for this year, will be the last iPhone lineup to feature a 5.4-inch...
iphone 13 lineup dummy models

iPhone 13 Dummy Models Depict Repositioned Camera Modules

Wednesday June 23, 2021 4:12 am PDT by
New alleged dummy models of the upcoming iPhone 13, shared by leaker Sonny Dickson on Twitter, depict a modified camera layout on the standard iPhone 13 and iPhone 13 mini, with two lenses in a diagonal arrangement rather than the vertical arrangement seen on the iPhone 12 models. The dummy models generally line up with iPhone 13 schematics previously seen by MacRumors, which showed that the ...
airtag in hand

Apple Releases Revised AirTag Firmware Update

Wednesday June 23, 2021 10:16 am PDT by
Apple today released a new version of the 1.0.276 firmware designed for AirTags, which is a revision to the update that was made available in June. The new AirTags 1.0.276 firmware has a build number of 1A287b, while the old firmware had a build number of 1A276d. The 1.0.276 firmware that came out in June added anti-stalking security enhancements, and this new version likely just refines...
Apple Watch 7 Unreleased Feature

Apple Watch Series 7 May Feature Smaller Double-Sided S7 Chip

Wednesday June 23, 2021 9:37 am PDT by
Apple Watch Series 7 could feature a smaller "S7" chip, potentially providing more space for a larger battery or other components. According to a paywalled preview of a DigiTimes report accessed by MacRumors, next-generation Apple Watch models will adopt double-sided System in Package (SiP) packaging from Taiwanese supplier ASE Technology. On its website, ASE Technology confirms that its...
series6leds

iOS 15 Hints at Rumored Apple Watch Series 7 Feature

Wednesday June 23, 2021 3:17 am PDT by
A new feature in Apple's upcoming iOS 15 update appears to lay the groundwork for a rumored Apple Watch Series 7 health monitoring feature. iOS 15, Apple's recently-announced major software update for the iPhone, features a number of additions to the Health app, such as the ability to share health data with other people, trends, new metrics for walking steadiness, and more. One of the...