Microsoft Contractors Found Listening to Some Audio Calls When Skype Translator Feature is Active

Microsoft contractors are listening to conversations between users on Skype who use its translation feature, according to Motherboard. This is done only if users are performing a translation function in Skype and not during any other typical Skype voice or video call.

skype group call max 50
The information gathered includes Skype audio regarding intimate conversations between couples and more. The data also suggests that Microsoft contractors listen to voice commands spoken to Cortana, the company's smart voice assistant. The information seen by Microsoft contractors is anonymized and doesn't contain any user identifiable information.

These contractors (who mostly work from home) do manual translations of Skype audio conversations, sent by Microsoft along with a series of approximate translations generated by Skype's AI program. The contractor has to select the most accurate translation or provide their own, and they send the information back to Microsoft.

Microsoft warns users that it analyzes audio of translated calls in Skype to improve its services, but it does not mention that some of the analysis will be done by humans. The translation feature lets users perform real-time audio translations during phone and video calls, powered by artificial intelligence.

"The fact that I can even share some of this with you shows how lax things are in terms of protecting user data," a Microsoft contractor who provided the cache of files to Motherboard, said.

The contractor said, "I generally feel like that while we do not have access to user identifiable information, that if Microsoft users were aware that random people sitting at home in their pajamas who could be joking online with friends about the stuff they just heard that they wouldn't like that."

According to Microsoft, the company's terminology on its Skype translator feature and on Cortana are clear and straightforward in how it uses voice data to improve each service. "We strive to be transparent about our collection and use of voice data to ensure customers can make informed choices about when and how their voice data is used," the company said.

Microsoft also said that the audio data sent to contractors is through a secure online portal, and that it ensures any identifying information (like the user's name or device identification numbers) are removed. Despite all of this, Microsoft's terminology still doesn't mention that human workers might listen to your Skype translation conversations, or Cortana commands.

The Skype story from Motherboard emerges today following previous articles centered on human workers listening to Siri recordings at Apple and Google Assistant recordings at Google. Following these reports, Apple suspended its own program wherein contractors listened to anonymized ‌Siri‌ recordings for quality control purposes.

Tag: Skype

Popular Stories

iPhone 17 Pro Lower Logo Feature 1

iPhone 17 Pro Coming Soon With These 14 New Features

Monday June 30, 2025 1:08 pm PDT by
Apple's next-generation iPhone 17 Pro and iPhone 17 Pro Max are less than three months away, and there are plenty of rumors about the devices. Apple is expected to launch the iPhone 17, iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max in September this year. Below, we recap key changes rumored for the iPhone 17 Pro models:Aluminum frame: iPhone 17 Pro models are rumored to have an...
A18 Pro Chip

New MacBook With A18 Pro Chip Spotted in Apple Code

Monday June 30, 2025 8:05 am PDT by
Apple is developing a MacBook with the A18 Pro chip, according to findings in backend code uncovered by MacRumors. Earlier today, Apple analyst Ming-Chi Kuo reported that Apple is planning to launch a low-cost MacBook powered by an iPhone chip. The machine is expected to feature a 13-inch display, the A18 Pro chip, and color options that include silver, blue, pink, and yellow. MacRumors...
iPhone Car Key WWDC 2025

Apple Announces 13 Automakers Planning to Offer iPhone Car Keys

Friday June 27, 2025 11:42 am PDT by
In 2020, Apple added a digital car key feature to its Wallet app, allowing users to lock, unlock, and start a compatible vehicle with an iPhone or Apple Watch. The feature is currently offered by select automakers, including Audi, BMW, Hyundai, Kia, Genesis, Mercedes-Benz, Volvo, and a handful of others, and it is set to expand further. During its WWDC 2025 keynote, Apple said that 13...
maxresdefault

Five Features Coming to AirPods Pro 3

Friday June 27, 2025 10:52 am PDT by
Apple hasn't updated the AirPods Pro since 2022, and the earbuds are due for a refresh. We're counting on a new model this year, and we've seen several hints of new AirPods tucked away in Apple's code. Rumors suggest that Apple has some exciting new features planned that will make it worthwhile to upgrade to the latest model. Subscribe to the MacRumors YouTube channel for more videos. Heal...
macbook air spacegray purple

Apple Planning to Launch Low-Cost MacBook Powered By iPhone Chip

Monday June 30, 2025 3:20 am PDT by
Apple is planning to launch a low-cost MacBook powered by an iPhone chip, according to Apple analyst Ming-Chi Kuo. In an article published on X, Kuo explained that the device will feature a 13-inch display and the A18 Pro chip, making it the first Mac powered by an iPhone chip. The A18 Pro chip debuted in the iPhone 16 Pro last year. To date, all Apple silicon Macs have contained M-series...
anker power bank recall

PSA: Anker Recalls Multiple Power Banks Due to Fire Risk

Friday June 27, 2025 4:16 pm PDT by
Popular accessory maker Anker this month launched two separate recalls for its power banks, some of which may be a fire risk. The first recall affects Anker PowerCore 10000 Power Banks sold between June 1, 2016 and December 31, 2022 in the United States. Anker says that these power banks have a "potential issue" with the battery inside, which can lead to overheating, melting of plastic...
Chase Sapphire Reserve Apple Perk Feature

Chase Sapphire Reserve Card Introduces New Perk for Apple Customers

Wednesday June 25, 2025 2:08 pm PDT by
Chase this week announced a series of new perks for its premium Sapphire Reserve credit card, and one of them is for a pair of Apple services. Specifically, the credit card now offers complimentary annual subscriptions to Apple TV+ and Apple Music, a value of up to $250 per year. If you are already paying for Apple TV+ and/or Apple Music directly through Apple, those subscriptions will...
replay all time playlist apple music

Apple Music Debuts All-New Personalized Playlist

Monday June 30, 2025 7:16 am PDT by
As part of its 10-year celebrations of Apple Music, Apple today released an all-new personalized playlist that collates your entire listening history. The playlist, called "Replay All Time," expands on Apple Music's existing Replay features. Previously, users could only see their top songs for each individual calendar year that they've been subscribed to Apple Music, but now, Replay All...

Top Rated Comments

keysofanxiety Avatar
77 months ago
Great, an illegal wiretap. What if they hear about a plot to injury and/or kill others? Do they ignore or tell someone about it.
You’re right. I frequently discuss my evil killer plans over Skype audio with somebody who speaks in a different language that I can’t understand. This news has made me rethink my otherwise inconspicuous behaviour.
Score: 10 Votes (Like | Disagree)
Nugget Avatar
77 months ago
This is done only if users are performing a translation function in Skype and not during any other typical Skype voice or video call . . . The information gathered includes Skype audio regarding intimate conversations between couples and more.
Intimate conversations between couples who don't speak the same language and rely on Skype translation services to communicate? Color me skeptical. The reporting on this seems a bit overblown and drama-seeking to me.
Score: 9 Votes (Like | Disagree)
benshive Avatar
77 months ago
I'm always surprised that people are surprised by this. If recorded audio is being processed and used to improve a service like a translator, personal assistant, etc. of course there's a group of employees that can hear it.
Score: 5 Votes (Like | Disagree)
nexesnex Avatar
77 months ago
My first reaction "People still use Skype?":eek:

:):)
Score: 5 Votes (Like | Disagree)
HardRain Avatar
77 months ago
Privacy is an illusion, everything is public now.
Score: 4 Votes (Like | Disagree)
I7guy Avatar
77 months ago
Lately “transparency” is a moving definition. AI needs help from humans to get better...no surprise.
Score: 4 Votes (Like | Disagree)