Apple Suspends Program That Lets Employees Listen to Siri Recordings for Quality Control, Opt Out Option Coming

Apple is suspending a Siri program that allows employees to listen to ‌Siri‌ recordings for quality control purposes, reports TechCrunch.

Apple is going to review the process that's currently used, where workers listen to anonymized ‌Siri‌ recordings to determine whether ‌Siri‌ is hearing questions correctly or being activated accidentally.

hey siri
Apple in the future also plans to release a software update that will let ‌Siri‌ users opt out of having their ‌Siri‌ queries included in this evaluation process, called grading.

"We are committed to delivering a great Siri experience while protecting user privacy," Apple said in a statement to TechCrunch. "While we conduct a thorough review, we are suspending Siri grading globally. Additionally, as part of a future software update, users will have the ability to choose to participate in grading."

The decision to suspend the program and offer an opt-out option comes following a report from The Guardian that shared details gleaned from one of the contractors working on evaluating ‌Siri‌ queries.

The employee expressed concern with Apple's lack of disclosure about the human oversight and said that contractors who work on the program have overhead confidential medical information, drug deals, recordings of couples having sex, and other private details from accidental ‌Siri‌ activations.

When The Guardian report came out, Apple confirmed that a small number of anonymized ‌Siri‌ requests are analyzed for the purpose of improving ‌Siri‌ and dictation. While Apple anonymizes ‌Siri‌ data that's evaluated for quality control and ‌Siri‌ improvement, its current privacy policy and security documents do not explicitly mention human oversight.

Popular Stories

airpods pro 2 pink

Apple Releases New AirPods Pro 2 Firmware

Tuesday May 28, 2024 11:46 am PDT by
Apple today released new firmware update for both the Lightning and USB-C versions of the AirPods Pro 2. The new firmware is version 6F7, up from the 6B34 firmware released in November. Apple does not provide details on what features might be included in the refreshed firmware beyond "bug fixes and other improvements," so it is unclear what's new in the update. Apple does not give...
maxresdefault

Report: These 10 New AI Features Are Coming in iOS 18

Sunday May 26, 2024 12:57 pm PDT by
iOS 18 and macOS 15 will offer an array of new AI features such as auto-generated emojis, suggested replies to emails and messages, and more, Bloomberg's Mark Gurman reports. Subscribe to the MacRumors YouTube channel for more videos. A significant portion of Apple's Worldwide Developers Conference (WWDC) is expected to focus on AI features. Writing his latest "Power On" newsletter, Gurman...
wwdc 2024 main image feature

Apple Confirms Time for June 10 WWDC Keynote, Shares Full Schedule

Tuesday May 28, 2024 10:21 am PDT by
Apple today shared details on the schedule that it has prepared for the 2024 Worldwide Developers Conference, which is set to take place from June 10 to June 14. While WWDC always includes a keynote, Apple has confirmed that it will be held on June 10 at 10:00 a.m. Pacific Time. Apple is expected to announce iOS 18, iPadOS 18, macOS 15, tvOS 18, watchOS 11, and visionOS 2, and at this time,...
Apple iPhone 15 Pro lineup Action button 230912

Apple Green-Lights iPhone 16 Pro Display Production

Tuesday May 28, 2024 5:13 am PDT by
Samsung Display and LG Display have been granted approval for mass production of OLED screens for Apple's upcoming iPhone 16 Pro models, Korea's The Elec reports. Both suppliers apparently received approval earlier this month, paving the way for the commencement of mass production of screens for the iPhone 16 Pro models. While Samsung Display will supply OLED screens for all four iPhone 16...
iPad Pro Landscape Apple Logo Feature

Apple Says Future iPads Could Feature Landscape Apple Logo

Monday May 27, 2024 6:31 am PDT by
French website Numerama interviewed three senior Apple employees about the new iPad Pro models that launched earlier this month. While the discussion did not reveal many new details, it did mention one potential change for future iPads. While the Apple logo on the back of iPads is positioned so that it appears upright in vertical orientation, the devices are often used in landscape...

Top Rated Comments

ds2000 Avatar
63 months ago
So long as it is actually anonymized, I don't really care
Score: 40 Votes (Like | Disagree)
tgwaste Avatar
63 months ago
Stuff like this should be Opt In not Opt Out.
Score: 28 Votes (Like | Disagree)
Lone Deranger Avatar
63 months ago
Thank god for whistle blowers and journalists. Imagine all the **** corporations would be able to get away with without having the public eye shine on their activities.
Score: 26 Votes (Like | Disagree)
CarpalMac Avatar
63 months ago
So long as it is Apple, I don't really care
Changed that to reflect the sentiment of the ADL. Any other company reported on here doing this would have righteous, vitriolic hate thrown its way by the paragraph load.
Score: 25 Votes (Like | Disagree)
alexhardaker Avatar
63 months ago
“When The Guardian report came out, Apple confirmed that a small number of anonymized Siri requests are analyzed for the purpose of improving Siri and dictation. While Apple anonymizes Siri data that's evaluated for quality control and Siri improvement, its current privacy policy and security documents do not explicitly mention human oversight.“

When I read their policies (after their new policy pages came out), I took it to mean that they reviewed them. I don’t understand the shock behind this. How else are they meant to be improved if they aren’t listened to by other people? I’m assuming the contact info is only used when you say “Hey Siri, call my dad”. If it takes that stuff constantly no matter what, then that’s a bit of a concern.

It’s good they’re letting people opt out of it. That should’ve been there from day one
Score: 24 Votes (Like | Disagree)
fairuz Avatar
63 months ago
So long as it is actually anonymized, I don't really care
You might say something that identifies you. I don't know how they can anonymize this.
Score: 18 Votes (Like | Disagree)