Apple Suspends Program That Lets Employees Listen to Siri Recordings for Quality Control, Opt Out Option Coming

Apple is suspending a Siri program that allows employees to listen to ‌Siri‌ recordings for quality control purposes, reports TechCrunch.

Apple is going to review the process that's currently used, where workers listen to anonymized ‌Siri‌ recordings to determine whether ‌Siri‌ is hearing questions correctly or being activated accidentally.

hey siri
Apple in the future also plans to release a software update that will let ‌Siri‌ users opt out of having their ‌Siri‌ queries included in this evaluation process, called grading.

"We are committed to delivering a great Siri experience while protecting user privacy," Apple said in a statement to TechCrunch. "While we conduct a thorough review, we are suspending Siri grading globally. Additionally, as part of a future software update, users will have the ability to choose to participate in grading."

The decision to suspend the program and offer an opt-out option comes following a report from The Guardian that shared details gleaned from one of the contractors working on evaluating ‌Siri‌ queries.

The employee expressed concern with Apple's lack of disclosure about the human oversight and said that contractors who work on the program have overhead confidential medical information, drug deals, recordings of couples having sex, and other private details from accidental ‌Siri‌ activations.

When The Guardian report came out, Apple confirmed that a small number of anonymized ‌Siri‌ requests are analyzed for the purpose of improving ‌Siri‌ and dictation. While Apple anonymizes ‌Siri‌ data that's evaluated for quality control and ‌Siri‌ improvement, its current privacy policy and security documents do not explicitly mention human oversight.

Top Rated Comments

ds2000 Avatar
40 months ago
So long as it is actually anonymized, I don't really care
Score: 40 Votes (Like | Disagree)
tgwaste Avatar
40 months ago
Stuff like this should be Opt In not Opt Out.
Score: 28 Votes (Like | Disagree)
Lone Deranger Avatar
40 months ago
Thank god for whistle blowers and journalists. Imagine all the **** corporations would be able to get away with without having the public eye shine on their activities.
Score: 26 Votes (Like | Disagree)
CarpalMac Avatar
40 months ago
So long as it is Apple, I don't really care
Changed that to reflect the sentiment of the ADL. Any other company reported on here doing this would have righteous, vitriolic hate thrown its way by the paragraph load.
Score: 25 Votes (Like | Disagree)
alexhardaker Avatar
40 months ago
“When The Guardian report came out, Apple confirmed that a small number of anonymized Siri requests are analyzed for the purpose of improving Siri and dictation. While Apple anonymizes Siri data that's evaluated for quality control and Siri improvement, its current privacy policy and security documents do not explicitly mention human oversight.“

When I read their policies (after their new policy pages came out), I took it to mean that they reviewed them. I don’t understand the shock behind this. How else are they meant to be improved if they aren’t listened to by other people? I’m assuming the contact info is only used when you say “Hey Siri, call my dad”. If it takes that stuff constantly no matter what, then that’s a bit of a concern.

It’s good they’re letting people opt out of it. That should’ve been there from day one
Score: 24 Votes (Like | Disagree)
fairuz Avatar
40 months ago
So long as it is actually anonymized, I don't really care
You might say something that identifies you. I don't know how they can anonymize this.
Score: 18 Votes (Like | Disagree)

Popular Stories

iPhone 14 Dummies 1 Feature

Everything Rumored for Apple's September Event: iPhone 14, Apple Watch Pro and More

Friday August 12, 2022 2:34 pm PDT by
There's just about a month to go until Apple holds its annual September event focusing on new iPhone and Apple Watch models. We thought we'd take a quick look at everything that's rumored for Apple's September event to give MacRumors readers a rundown on what to expect when the first fall event rolls around. iPhone 14 The iPhone 14 can probably be described more as an "iPhone 13S" because...
airpods pro black background

AirPods Pro 2: Five New Features and Improvements to Expect

Sunday August 14, 2022 3:28 pm PDT by
Apple's second-generation AirPods Pro are finally nearing launch, with a release expected later this year. If you are considering upgrading to the new AirPods Pro once they are released, keep reading for a list of five new features to expect. In addition to all-new features, the second-generation AirPods Pro will likely adopt some features added to the standard AirPods last year. H2 Chip ...
z fold 4 1

Hands-On With Samsung's Latest Foldable Smartphones, the Galaxy Z Fold and Z Flip

Friday August 12, 2022 12:46 pm PDT by
Samsung this week launched its fourth-generation foldable devices, the $1,000 Galaxy Z Flip and the $1,800 Galaxy Z Fold. Though there's no sign of a comparable Apple foldable device on the horizon, rumors suggest prototypes are in the works, so we thought we'd take a look at Samsung's newest smartphones to see what Apple needs to measure up to when a foldable iPhone does come out. Subscribe ...
top stories 13aug2022

Top Stories: New Battery Percentage Icon in iOS 16, USB-C AirPods Rumor, and More

Saturday August 13, 2022 6:00 am PDT by
This week brought some shocking news for iOS 16 beta testers, with Apple bringing back the iPhone battery percentage to the status bar after a number of years. Other news and rumors this week included word that Apple has started recording portions of its media event planned for next month to introduce the iPhone 14 and Apple Watch Series 8, claims about iPhone 14 Pro pricing and Apple's...
iCloud General Feature

Apple Remains Silent About Plans to Detect Known CSAM Stored in iCloud Photos

Saturday August 13, 2022 1:52 pm PDT by
It has now been over a year since Apple announced plans for three new child safety features, including a system to detect known Child Sexual Abuse Material (CSAM) images stored in iCloud Photos, an option to blur sexually explicit photos in the Messages app, and child exploitation resources for Siri. The latter two features are now available, but Apple remains silent about its plans for the CSAM...
apple watch se

Apple Watch SE vs. Apple Watch Series 8: New Features to Expect If You've Waited to Upgrade

Monday August 15, 2022 2:44 am PDT by
The Apple Watch SE was announced in September 2020 and has been a popular Apple Watch model for customers looking for their first smartwatch or an affordable Apple Watch. Apple Watch SE customers may be wondering, however, what's in store for them with the upcoming Apple Watch Series 8 and what new features they can expect. Continue reading to find out. Apple Watch SE vs. Apple Watch Series ...