Contractors Working on Siri 'Regularly' Hear Recordings of Drug Deals, Private Medical Info and More Claims Apple Employee

Contractors that are working on Siri regularly hear confidential medical information, drug deals, recordings of couples having sex, and other private information, according to a report from The Guardian that shares details collected from a contractor who works on one of Apple's ‌Siri‌ teams.

The employee who shared the info is one of many contractors around the world that listen to ‌Siri‌ voice data collected from customers to improve the ‌Siri‌ voice experience and help ‌Siri‌ better understand incoming commands and queries.

hey siri
According to The Guardian, the employee shared the information because he or she was concerned with Apple's lack of disclosure about the human oversight, though Apple has several times in the past confirmed that this takes place and the practice has been outlined in past reports as well.

The whistleblower said: "There have been countless instances of recordings featuring private discussions between doctors and patients, business deals, seemingly criminal dealings, sexual encounters and so on. These recordings are accompanied by user data showing location, contact details, and app data."

In a statement, Apple confirmed to The Guardian that a small number of anonymized ‌Siri‌ requests are analyzed for the purpose of improving ‌Siri‌. A small, random subset (less than 1 percent) of daily ‌Siri‌ activations are used for grading, with each clip only lasting for a few seconds.

"A small portion of ‌Siri‌ requests are analysed to improve ‌Siri‌ and dictation. User requests are not associated with the user's Apple ID. ‌Siri‌ responses are analysed in secure facilities and all reviewers are under the obligation to adhere to Apple's strict confidentiality requirements."

Apple has not made its human-based ‌Siri‌ analysis a secret, but its extensive privacy terms don't appear to explicitly state that ‌Siri‌ information is listened to by humans. The employee said that Apple should "reveal to users" that human oversight exists.

The contractor who spoke to The Guardian said that "the regularity of accidental triggers on the watch is incredibly high," and that some snippets were up to 30 seconds in length. Employees listening to ‌Siri‌ recordings are encouraged to report accidental activations as a technical problem, but aren't told to report about content.

Apple has an extensive privacy policy related to ‌Siri‌ and says it anonymizes all incoming data so that it's not linked to an ‌Apple ID‌ and provides no information about the user. Still, the contractor claims that user data showing location, contact details, and app data is shared, and that names and addresses are sometimes disclosed when they're spoken aloud. To be clear, Apple says that all ‌Siri‌ data is assigned a random identifier and does not include location or contact details as stated by the contractor.

As well as the discomfort they felt listening to such private information, the contractor said they were motivated to go public about their job because of their fears that such information could be misused. "There's not much vetting of who works there, and the amount of data that we're free to look through seems quite broad. It wouldn't be difficult to identify the person that you're listening to, especially with accidental triggers - addresses, names and so on.

While Apple's ‌Siri‌ privacy policy and security documents do not mention human oversight specifically, they are detailed and provide information on how ‌Siri‌ recordings are used.

As stated in Apple's security white paper, for example, user voice data is saved for a six-month period so that the recognition system can use them to better understand a person's voice. The voice data that's saved is identified using a random identifier that's assigned when ‌Siri‌ is turned on, and it is never linked to an ‌Apple ID‌. After six months, a second copy is saved sans any identifier and is used by Apple for improving ‌Siri‌ for up to two years. A small number of recordings, transcripts, and associated data without identifying information is sometimes used by Apple for ongoing improvement of ‌Siri‌ beyond two years.

Apple's privacy website has a ‌Siri‌ section that offers up more info, explaining that all ‌Siri‌ queries are assigned a random identifier not associated with an ‌Apple ID‌. The identifier is reset whenever ‌Siri‌ is turned off and then on again, and turning ‌Siri‌ off deletes all user data associated with a ‌Siri‌ identifier.

When we do send information to a server, we protect your privacy by using anonymized rotating identifiers so that searches and locations can't be traced to you personally. And you can disable Location Services, our proactive features, or the proactive features' use of your location at any time.

Those concerned about ‌Siri‌ triggering accidentally on devices like the iPhone, Apple Watch, and HomePod can turn off the "Hey ‌Siri‌" feature and can instead activate ‌Siri‌ manually, and ‌Siri‌ can also be turned off entirely.

Top Rated Comments

Tivoli_ Avatar
21 months ago
No matter how much privacy is touted by companies, including Apple, it is difficult to trust any of them. Don't let any company have a spy in your house. Period.
Score: 45 Votes (Like | Disagree)
Glockworkorange Avatar
21 months ago
There will be a Rene Ritchie video defending this soon. If it were Google/Facebook, he'd go *******.
Score: 43 Votes (Like | Disagree)
jclo Avatar
21 months ago
Apple made it pretty clear that Siri is anonymized - contractors absolutely should not be able to see "contact details" of whoever the recording is from. This would be huge if that were the case, which I find hard to believe. If names and addresses are referenced separately then what does "contact details" even entail?
I'm also skeptical of this claim from the contractor. Apple's privacy policy is pretty clear on this point, even if it doesn't mention the human oversight. I believe names and addresses might sometimes be heard if spoken aloud, but not that info is sent with contact information/addresses/location.
Score: 43 Votes (Like | Disagree)
gaximus Avatar
21 months ago
So I used to tell everyone that the reason Siri is so much worse than the others, is because they don't have real people listening in to make corrections. And that I take privacy over the better performance of other assistants. But that seems to not be the case. So what the **** Apple, I brag about Apple privacy to all my Android friends (friends with Android phones, not robot friends) and this is how you repay me. SMH
Score: 40 Votes (Like | Disagree)
HackerJL Avatar
21 months ago
This here is the next week of headlines blowing this out of proportion. Brace yourself.
Score: 35 Votes (Like | Disagree)
NickName99 Avatar
21 months ago
Sounds like they just need to improve the vetting of these contractors. Naturally some private information will end up in Siri requests sometimes.

I occasionally have access to sensitive information when I’m debugging using restored client database backups. I take it very seriously, I don’t go poking around, I delete the database when I’m done working on the issue. I treat it with the same respect I would want a fellow professional to treat my data with.
Score: 34 Votes (Like | Disagree)

Top Stories

microsoft edge ios android

Bill Gates Says His Preference for Android Over iPhone is Due to Pre-Installed Software

Friday February 26, 2021 3:35 am PST by
Microsoft co-founder Bill Gates this week participated in his first meeting on Clubhouse, the increasingly popular invite-only conversation app, where he fielded a range of questions as part of an ongoing book tour. Gates was interviewed by journalist Andrew Ross Sorkin, and given that the Clubhouse app is currently only available on iOS, naturally one of the questions that came up was...
First Look Big Sur Feature2

Apple Releases macOS Big Sur 11.2.2 to Prevent MacBooks From Being Damaged by Third-Party Non-Compliant Docks

Thursday February 25, 2021 10:07 am PST by
Apple today released macOS Big Sur 11.2.2, the fourth update to the macOS Big Sur operating system that launched in November. macOS Big Sur 11.2.2 comes two weeks after the release of macOS Big Sur 11.2.1, a bug fix update. The new ‌‌‌‌macOS Big Sur‌‌‌ 11.2.2‌ update can be downloaded for free on all eligible Macs using the Software Update section of System Preferences....
flat mbp 14 inch feature yellow

Redesigned 14-Inch MacBook Pro Expected to Feature Brighter Mini-LED Display With Slimmer Bezels and More

Thursday February 25, 2021 7:48 am PST by
Apple plans to unveil new 14-inch and 16-inch MacBook Pro models with Mini-LED-backlit displays in the second half of this year, according to industry sources cited by Taiwanese supply chain publication DigiTimes. The report claims that Radiant Opto-Electronics will be the exclusive supplier of the Mini-LED backlight units, while Quanta Computer is said to be tasked with final assembly of the...
Top Stories 47 Feature copy

Top Stories: MacBook Pro, iMac, and AirPods Rumors, macOS 11.2.2, MagSafe Wallet Revisited

Saturday February 27, 2021 6:00 am PST by
March is right around the corner, and that means our first good opportunity for Apple product launches in 2021 as the company frequently has significant launches in March or April each year. We're hearing rumors about MacBook Pro, iMac, AirPods, and more, although many of these will be coming out at different times over the course of the year. This week also saw a macOS update to address a ...
maxresdefault

HomeKit Essentials Worth Checking Out

Saturday February 27, 2021 7:05 am PST by
HomeKit was slow to take off after its 2014 launch, but now that it's been around for seven years, there are hundreds of HomeKit products available, ranging from doorbells and speakers to TVs, lights, and cameras. In our latest YouTube video, we rounded up some of our favorite HomeKit products that we find most useful. Subscribe to the MacRumors YouTube channel for more videos. HomePod...
apple store macarthur center

Apple Store at MacArthur Center in Virginia Permanently Closing Following Years of Safety Issues at Shopping Mall

Thursday February 25, 2021 4:45 pm PST by
Apple today indicated that its retail store at the MacArthur Center shopping mall in Norfolk, Virginia will be permanently closing after over 14 years of business, although an exact closure date has yet to be announced by the company. Apple has assured that it will be offering all employees at the store other positions within Apple, and said that it looks forward to continuing to serve...
jon prosser imac 2021colors

Prosser: 2021 iMac to Come in Five Colors, Apple Silicon Mac Pro to Resemble 'Stacked' Mac Minis

Wednesday February 24, 2021 7:26 am PST by
Hit-and-miss leaker Jon Prosser has today alleged that the upcoming 2021 iMac models will offer five color options, mirroring the colors of the fourth-generation iPad Air, and revealed a number of additional details about the Mac Pro with Apple Silicon. In a new video on YouTube channel FrontPageTech, Prosser explained that the redesigned iMacs will come featuring options for Silver, Space ...
apple refurbished m1 mac mini

Apple Begins Selling Refurbished M1 Mac Mini

Thursday February 25, 2021 6:42 pm PST by
Apple today began selling certified refurbished Mac mini models with the M1 chip for the first time in the United States and Canada, with prices discounted by approximately 15 percent compared to brand new models as usual. For example, a refurbished Mac mini with the M1 chip, 256GB of SSD storage, and 16GB of unified memory is available for $759, compared to $899 brand new. Other custom...
mac mini developer transition kit photo feature

Apple Requiring Developers to Return DTK Mac Minis by March 31

Friday February 26, 2021 3:57 pm PST by
Apple today sent out emails to developers who are in possession of a Developer Transition Kit, asking them to return the machines by March 31. The Developer Transition Kits are Mac minis with A12Z chips that Apple provided for development purposes ahead of the release of the M1 Macs. Apple in the emails provided developers with shipping instructions, and plans to begin collecting the DTKs...
m1 mac mini

M1 Mac Users Report Excessive SSD Wear

Tuesday February 23, 2021 7:07 am PST by
Over the past week, some M1 Mac users have been reporting alarming SSD health readings, suggesting that these devices are writing extraordinary amounts of data to their drives (via iMore). Across Twitter and the MacRumors forums, users are reporting that M1 Macs are experiencing extremely high drive writes over a short space of time. In what appear to be the most severe cases, M1 Macs are sai...