Apple Hit With Two Class Action Lawsuits Over iPhone 7 Audio Issues

Apple potentially has a legal battle on its hands over iPhone 7 audio chip issues informally known as "Loop Disease."

iphone 7 call
Two class action lawsuits filed against Apple in California and Illinois over the last week accuse the company of knowingly selling the iPhone 7 and ‌iPhone‌ 7 Plus with an audio chip defect that causes issues ranging from a grayed-out speaker button to customers not being heard during phone calls and FaceTime video chats.

The nearly identical complaints, viewed by MacRumors, allege that "the materials used in the ‌iPhone‌'s external casing are insufficient and inadequate to protect the internal parts," eventually resulting in the audio chip losing electrical contact with the logic board due to "flexion" of the device during regular use.

Apple is accused of actively concealing the defect and failing to provide free repairs to affected customers outside of a brief period last year, thereby breaching its warranties and violating multiple California and Illinois consumer protection laws.

The plaintiffs, including California residents Joseph Casillas and De'Jhontai Banks and Illinois residents Brianna Castelli, Karen Lyvers, and Matthew White, are seeking damages "likely in the millions of dollars" on behalf of all other affected ‌iPhone‌ 7 and ‌iPhone‌ 7 Plus customers in the United States.

The plaintiffs are also seeking an order that requires Apple to repair, recall, and/or replace the affected iPhones and to extend the warranties of the devices for a reasonable period of time. A jury trial has been demanded.

In an internal document obtained by MacRumors in May 2018, Apple acknowledged a related microphone issue affecting some iPhone 7 and iPhone 7 Plus models. The document, provided to Apple Stores and Apple Authorized Service Providers, described the same audio issues mentioned in the class action lawsuits.

Apple's document said service providers could request a "warranty exception" for affected iPhones, which resulted in free repairs for at least some customers, but that abruptly ended in July 2018 after Apple deleted the document.

Since then, many Apple employees have failed to acknowledge the internal guidelines ever existed, resulting in many customers having to pay an out-of-warranty fee of over $300 in the United States for a fix. Of course, some customers have managed to argue their way to a free repair, but this is not common.

‌iPhone‌ 7 and ‌iPhone‌ 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ remain eligible for a free repair, but the audio chip issues usually take time to manifest, and warranty coverage has lapsed on many of the devices since they were released in September 2016.

MacRumors has repeatedly contacted Apple for comment regarding the audio chip issues, but we have never received a response.

The complaints are embedded below.

Related Forum: iPhone

Popular Stories

Home Hub Command Center with Dome Base Feature

Apple Working on All-New Operating System

Thursday September 25, 2025 1:11 pm PDT by
Apple is developing an all-new operating system codenamed "Charismatic," according to Bloomberg's Mark Gurman. Apple smart home hub concept based on rumors This is likely Apple's long-rumored "homeOS" operating system. In a report last month, Gurman said both Apple's rumored smart home hub in 2026 and tabletop robot in 2027 will run the new operating system. He said the software platform ...
iOS 26 Battery Glass Feature

iPhone 16 Pro Max 80% Charge Limit: One Year Later, Was It Worth It?

Wednesday September 24, 2025 3:58 pm PDT by
With the iPhone 15 series, I did an experiment and kept my iPhone's Charge Limit set at 80 percent for an entire year. It provided an interesting look at the impact of charge limits on battery longevity, so I decided to repeat it for the iPhone 16 line. Since September 2024, my iPhone 16 Pro Max has been limited to an 80 percent charge, with no cheating. As of today, my battery's maximum...
iOS 26

Apple Continues to Prepare iOS 26.0.1 With Multiple Bug Fixes Expected

Sunday September 28, 2025 1:30 pm PDT by
Apple is preparing to release iOS 26.0.1, according to a private account on X with a proven track record of sharing information about future iOS versions. The account initially said iOS 26.0.1 would have a build number of 23A350, but they now expect the update to have a build number of 23A355. This suggests that the software update will include more bug fixes or changes than initially...
Apple MacBook Pro M4 hero

New MacBook Pro Nears Mass Production, But Four Bigger Upgrades Expected Next Year

Sunday September 28, 2025 2:08 pm PDT by
Apple's next MacBook Pro models will enter mass production soon, according to the latest information shared by Bloomberg's Mark Gurman. In his Power On newsletter today, Gurman said he continues to believe the new MacBook Pro models will be released at some point between late 2025 and the first quarter of 2026, meaning they should be available to order by March at the latest. Apple often...
AirPods Pro 3 Newsroom

Apple's 'Back to School' Offer Ends Soon, Now Applies to AirPods Pro 3

Wednesday September 24, 2025 7:20 am PDT by
Apple's annual "Back to School" promotion for students ends soon, so act fast if you want to score free AirPods with the purchase of an eligible new Mac or iPad. Until Tuesday, September 30, college students and qualifying educational staff in the U.S. can receive free AirPods 4 with Active Noise Cancellation when they purchase an eligible new Mac or iPad from Apple. This is a $179 value. ...
iPhone 17 Pro Colors

Skipped the iPhone 17 Pro? Here's What is Rumored for iPhone 18 Pro

Tuesday September 23, 2025 8:55 am PDT by
While the iPhone 18 Pro and iPhone 18 Pro Max are still a year away, there are already a few rumors about the devices that offer an early look ahead. Below, we have recapped some of the early iPhone 18 Pro rumors so far. This story was published previously, and it has been updated to reflect the latest rumors. Many early rumors prove to be true, but nothing is confirmed yet, and Apple's...
iphone 17 ceramic shield

Regular iPhone 17's USB-C Charging Speeds Tested With Apple Chargers

Friday September 26, 2025 9:01 am PDT by
The website ChargerLAB has tested the standard iPhone 17 model's USB-C charging speeds with a variety of Apple's chargers, from 18W to 140W. The device reached a peak charging speed of around 27W to 28W with these Apple chargers:29W USB-C Power Adapter 30W USB-C Power Adapter 35W Dual USB-C Port Power Adapter 35W Dual USB-C Port Compact Power Adapter 40W Dynamic Power Adapter with 60W Max...
Apple More Personal Siri Ad

Apple Responds to U.S. Class Action Lawsuit Over Delayed Siri Features

Friday September 26, 2025 6:57 am PDT by
In March, Apple delayed the launch of its personalized Siri features, and soon after the company was hit with multiple class action lawsuits over the situation. The plaintiffs said they never would have purchased an iPhone 16, or would have paid less, had they known Apple's marketing about the Siri features was false. In the U.S., all of the complaints were consolidated into one class...
maxresdefault

Review: A Week With the iPhone 17 Pro

Friday September 26, 2025 12:51 pm PDT by
Apple's iPhone 17 models have been out for a week now, so we thought we'd do a longer-term review of the flagship iPhone 17 Pro and Pro Max now that we've been able to spend more time with them. Subscribe to the MacRumors YouTube channel for more videos. MacRumors videographer Dan Barbera has a Silver iPhone 17 Pro and a Cosmic Orange iPhone 17 Pro Max, and despite a lot of concern over...

Top Rated Comments

dannyyankou Avatar
84 months ago
What a dumb case. You really can sue for anything in the USA lol.
This is a real issue, my brother had to replace his phone over it. People couldn't hear him on phone calls.
Score: 24 Votes (Like | Disagree)
JPack Avatar
84 months ago
This is often the pre-requisite before Apple will launch a repair extension program.

Until then, Apple will forever claim a “small percentage” of owners are affected.
Score: 17 Votes (Like | Disagree)
novakedy2 Avatar
84 months ago
Does seem very odd that it takes 3 years to get around to suing over a device that was first released in 2016... just upgrade and get over it.. and how many devices did it actually affect? If it were as bad as it always gets made out to be, it would not have taken this long to get to this point.. Course let Sammy have a crummy device, and no one cares to bother to sue..
What Apple does by forcing these people to upgrade their devices is what’s breeding this sort of rude attitude toward a big issue like this. My very best friend and I bought our iPhone 7 Plus’ together on the same day. Just over a year and a half or so, past warranty, and I’ve already upgraded to the iPhone X, her phone has this issue. I swap her out with my old one and it almost immediately had the same issue. She is, like I’m sure many are, not in a financial position to just add monthly costs to their phone bills for upgrades that shouldn’t be necessary for what should be a perfectly working and still relevant phone. A lot of people fail to think about those struggling to just pay their normal bills and can’t even use hand me down phones because of an issue like this one. I hope this gains traction and they make a repair or replacement possible
Score: 9 Votes (Like | Disagree)
kemal Avatar
84 months ago
Boils down to a very short PCB trace normal to the axis of flexure. And they knew about it.
Score: 8 Votes (Like | Disagree)
jezbd1997 Avatar
84 months ago
What a dumb case. You really can sue for anything in the USA lol.
It's a real issue, my mum's 7 plus had it on and off.
Score: 8 Votes (Like | Disagree)
longofest Avatar
84 months ago
What a dumb case. You really can sue for anything in the USA lol.
Its a dumb case to sue the manufacturer of a phone for the phone breaking and being useless as a phone?
Score: 8 Votes (Like | Disagree)