Apple No Longer Offering Free Out-of-Warranty Repairs of iPhone 7 Models With Grayed-Out Speaker Button

A few months ago, in an internal document obtained by MacRumors, Apple acknowledged that some iPhone 7 and iPhone 7 Plus users may experience a grayed-out speaker button during phone calls, or not be heard during phone calls or FaceTime chats. Apple didn't identify a cause for the issues.


If an affected iPhone is no longer covered by warranty, Apple's document said Genius Bars or Apple Authorized Service Providers could escalate the case to Apple, and the company would grant an exception, resulting in a free repair for the customer. Of note, this was never a full-out service program.

"I just had my wife's iPhone 7 replaced this morning," said one MacRumors forum member, in a discussion thread about these issues. "Out of warranty and Apple took care of the bill. The mic on the device had failed."

As of last week, however, Apple appears to have stopped offering that exception. Reliable sources at multiple Apple Authorized Service Providers informed MacRumors that Apple has now deleted its internal document related to these issues, and they are no longer able to put through free repairs via Apple's system.

Instead, if an affected iPhone is past its warranty period, Genius Bars and Apple Authorized Service Providers must charge a standard out-of-warranty fee for the repair to be completed, according to the sources we spoke with.

While only a limited number of customers are affected, one source told us that the microphone issues are still prevalent, and do not appear to have been resolved, so it's unclear why Apple chose to stop offering exceptions. We've reached out to Apple for comment on the matter — we'll update if we hear back.

iPhone 7 and iPhone 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ should remain eligible for a free repair.

Repairs can be initiated by booking an appointment at a Genius Bar, or at an Apple Authorized Service Provider, via the Contact Apple Support page: iPhone → Repairs & Physical Damage → Unable to Hear Through Receiver or Speakers → Built-in Speaker → Bring In For Repair and select a location and time.



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16 months ago
Tim Cook strikes again! Always about Wall Street, never about customers.
Rating: 10 Votes
Avatar
16 months ago

When you think about it though why would they?
You, I and countless others will fancy our chances and still go out and buy their products.


Treating people right (like Apple used to) benefits Apple more than it benefits the customer. People who are happy come back. It's a more reliable way to make money than to raise prices on everything, make AppleCare suck a lot, generally nickel and dime people to death.

It's a long term play. Something Tim has zero patience for, he is beholden to Wall Street in a way Steve never allowed himself to become.
Rating: 6 Votes
Avatar
16 months ago
Once again Apple just can’t admit they stuffed up. Just like with the MBP keyboards. SAD.
Rating: 5 Votes
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16 months ago
Kinda bad timing imo in light of Apple standing firm they won’t replace 2016/2017 keyboards with the “fixed” new keyboard

Between this And $299 for a screen replacement $549 for a whole x phone if you crack the back... it’s feeling like they’re milking customers more than ever these days

Excellent support, for the most part, support wise. But the price you pay is getting outlandish even by Apple pricing standards.
Rating: 5 Votes
Avatar
16 months ago
Planned Obsolescence with a capital P. Bendgate, Throttlegate, Touch Disease, Error 53. Tim Cook just never ceases to amaze.
[doublepost=1531851680][/doublepost]

[USER=282556]@gnipgnop[/USER] [USER=1134436]@TimmeyCook[/USER]

This iPhone 7 issue is just user mistreatment and conspiracy too, right...?

Anyone who speaks against the almighty Apple is a hater
Rating: 4 Votes
Avatar
16 months ago
Slow clap for the out-of-warranty repair program that lasted for two and a half months. :rolleyes:
Rating: 4 Votes
Avatar
16 months ago

Planned Obsolescence with a capital P. Bendgate, Throttlegate, Touch Disease, Error 53. Tim Cook just never ceases to amaze.
[doublepost=1531851680][/doublepost]
Anyone who speaks against the almighty Apple is a hater


Yup, no such thing as reasoned criticism to some here. Apple is perfect, customers are always wrong, and anyone with anything even remotely negative to say is just a hater, regardless of the thousands of dollars worth of Apple products they own and happily use.
Rating: 3 Votes
Avatar
16 months ago
Kick up enough fuss and they will still replace it.
Rating: 3 Votes
Avatar
15 months ago

('https://www.macrumors.com/2018/07/17/apple-ends-free-oow-iphone-7-mic-repairs/')


A few months ago, in an internal document obtained by MacRumors, Apple acknowledged that some iPhone 7 and iPhone 7 Plus users may experience a grayed-out speaker button during phone calls ('https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/'), or not be heard during phone calls or FaceTime chats. Apple didn't identify a cause for the issues.



If an affected iPhone is no longer covered by warranty, Apple's document said Genius Bars or Apple Authorized Service Providers could escalate the case to Apple, and the company would grant an exception, resulting in a free repair for the customer. Of note, this was never a full-out service program.

"I just had my wife's iPhone 7 replaced this morning," said one MacRumors forum member, in a discussion thread ('https://forums.macrumors.com/threads/7-bottom-mic-issues-w-beta-11-3.2112029/#post-25927465') about these issues. "Out of warranty and Apple took care of the bill. The mic on the device had failed."

As of last week, however, Apple appears to have stopped offering that exception. Reliable sources at multiple Apple Authorized Service Providers informed MacRumors that Apple has now deleted its internal document related to these issues, and they are no longer able to put through free repairs via Apple's system.

Instead, if an affected iPhone is past its warranty period, Genius Bars and Apple Authorized Service Providers must charge a standard out-of-warranty fee for the repair to be completed, according to the sources we spoke with.

While only a limited number of customers are affected, one source told us that the microphone issues are still prevalent, and do not appear to have been resolved, so it's unclear why Apple chose to stop offering exceptions. We've reached out to Apple for comment on the matter -- we'll update if we hear back.

iPhone 7 and iPhone 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ should remain eligible for a free repair.

Repairs can be initiated by booking an appointment at a Genius Bar, or at an Apple Authorized Service Provider, via the Contact Apple Support ('http://getsupport.apple.com/') page: iPhone -> Repairs & Physical Damage -> Unable to Hear Through Receiver or Speakers -> Built-in Speaker -> Bring In For Repair and select a location and time.

Article Link: Apple No Longer Offering Free Out-of-Warranty Repairs of iPhone 7 Models With Grayed-Out Speaker Button ('https://www.macrumors.com/2018/07/17/apple-ends-free-oow-iphone-7-mic-repairs/')

[doublepost=1532008990][/doublepost]Wow......how tacky could you get Apple. A 900 billion dollar company, with 14 billion in quarterly earnings cant fix a poorly designed component on a 700+ dollar phone. I seriously hope this comes back to bite apple 100x more than me who is sitting here with a phone that can do everything except make calls. What a joke.
Rating: 3 Votes
Avatar
15 months ago

I can confirm. Very unluckily, I just got the problem this Monday and I went to apple store today. I was told they no longer offer free repair, because the issue is caused by potential physical damage.


Well I myself know that's bulls... My phone was perfectly fine. I did the update and later went to bed. First call I got in the morning and the issue was present from then on. That night (And whole time before this update) it was perfectly fine.

That...and along with others saying it's the 'update' which has caused this.
Rating: 2 Votes
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