A few months ago, in an internal document obtained by MacRumors, Apple acknowledged that some iPhone 7 and iPhone 7 Plus users may experience a grayed-out speaker button during phone calls, or not be heard during phone calls or FaceTime chats. Apple didn't identify a cause for the issues.

iphone 7 call
If an affected iPhone is no longer covered by warranty, Apple's document said Genius Bars or Apple Authorized Service Providers could escalate the case to Apple, and the company would grant an exception, resulting in a free repair for the customer. Of note, this was never a full-out service program.

"I just had my wife's iPhone 7 replaced this morning," said one MacRumors forum member, in a discussion thread about these issues. "Out of warranty and Apple took care of the bill. The mic on the device had failed."

As of last week, however, Apple appears to have stopped offering that exception. Reliable sources at multiple Apple Authorized Service Providers informed MacRumors that Apple has now deleted its internal document related to these issues, and they are no longer able to put through free repairs via Apple's system.

Instead, if an affected iPhone is past its warranty period, Genius Bars and Apple Authorized Service Providers must charge a standard out-of-warranty fee for the repair to be completed, according to the sources we spoke with.

While only a limited number of customers are affected, one source told us that the microphone issues are still prevalent, and do not appear to have been resolved, so it's unclear why Apple chose to stop offering exceptions. We've reached out to Apple for comment on the matter — we'll update if we hear back.

iPhone 7 and iPhone 7 Plus devices still within Apple's limited one-year warranty period or covered by AppleCare+ should remain eligible for a free repair.

Repairs can be initiated by booking an appointment at a Genius Bar, or at an Apple Authorized Service Provider, via the Contact Apple Support page: iPhone → Repairs & Physical Damage → Unable to Hear Through Receiver or Speakers → Built-in Speaker → Bring In For Repair and select a location and time.

Related Forum: iOS 11

Top Rated Comments

MTW Avatar
86 months ago
Tim Cook strikes again! Always about Wall Street, never about customers.
Score: 10 Votes (Like | Disagree)
MTW Avatar
86 months ago
When you think about it though why would they?
You, I and countless others will fancy our chances and still go out and buy their products.
Treating people right (like Apple used to) benefits Apple more than it benefits the customer. People who are happy come back. It's a more reliable way to make money than to raise prices on everything, make AppleCare suck a lot, generally nickel and dime people to death.

It's a long term play. Something Tim has zero patience for, he is beholden to Wall Street in a way Steve never allowed himself to become.
Score: 6 Votes (Like | Disagree)
thadoggfather Avatar
86 months ago
Kinda bad timing imo in light of Apple standing firm they won’t replace 2016/2017 keyboards with the “fixed” new keyboard

Between this And $299 for a screen replacement $549 for a whole x phone if you crack the back... it’s feeling like they’re milking customers more than ever these days

Excellent support, for the most part, support wise. But the price you pay is getting outlandish even by Apple pricing standards.
Score: 5 Votes (Like | Disagree)
roguedaemon Avatar
86 months ago
Once again Apple just can’t admit they stuffed up. Just like with the MBP keyboards. SAD.
Score: 5 Votes (Like | Disagree)
avanpelt Avatar
86 months ago
Slow clap for the out-of-warranty repair program that lasted for two and a half months. :rolleyes:
Score: 4 Votes (Like | Disagree)
Radon87000 Avatar
86 months ago
Planned Obsolescence with a capital P. Bendgate, Throttlegate, Touch Disease, Error 53. Tim Cook just never ceases to amaze.
[doublepost=1531851680][/doublepost]
@gnipgnop @TimmeyCook

This iPhone 7 issue is just user mistreatment and conspiracy too, right...?
Anyone who speaks against the almighty Apple is a hater
Score: 4 Votes (Like | Disagree)

Popular Stories

iOS 18

iOS 18.4 Coming Next Week With These New Features for Your iPhone

Friday February 14, 2025 6:18 am PST by
The first iOS 18.4 beta for iPhones should be just around the corner, and the update is expected to include many new features and changes. Bloomberg's Mark Gurman expects the iOS 18.4 beta to be released by next week. Below, we outline what to expect from iOS 18.4 so far. Apple Intelligence for Siri Siri is expected to get several enhancements powered by Apple Intelligence on iOS...
iPhone SE 4 Thumb 1

'New' iPhone SE Product Listing Appears on French Website

Wednesday February 12, 2025 6:49 am PST by
As the wait continues for Apple's long-rumored, fourth-generation iPhone SE, French electronics retailer Boulanger has prematurely published a product listing for a "new" model of the iPhone SE. The placeholder page says the device is "coming soon," but it offers no further information, and the price shown is obviously not real. The listing was spotted by a reader of the French technology...
apple launch feb 2025 alt

What to Expect From the 'Apple Launch' Next Week

Thursday February 13, 2025 11:48 am PST by
Apple has yet to announce any new devices this year, but that could change starting next week. Apple CEO Tim Cook today said to "get ready" for a "launch" on Wednesday, February 19. "Get ready to meet the newest member of the family," said Cook, in a social media post. The post includes an #AppleLaunch hashtag, along with a short video featuring an animated Apple logo inside of a circle....
apple launch feb 2025

Tim Cook Teases an 'Apple Launch' Next Wednesday

Thursday February 13, 2025 8:07 am PST by
In a social media post today, Apple CEO Tim Cook teased an upcoming "launch" of some kind scheduled for Wednesday, February 19. "Get ready to meet the newest member of the family," he said, with an #AppleLaunch hashtag. The post includes a short video with an animated Apple logo inside a circle. Cook did not provide an exact time for the launch, or share any other specific details, so...
iPhone 17 Pro Render Front Page Tech

iPhone 17 Pro With All-New Camera Bar Design Allegedly Revealed

Thursday February 13, 2025 5:49 pm PST by
Apple's next-generation iPhone 17 Pro will feature three rear cameras arranged in a familiar triangular layout, but the cameras will be housed in an all-new rectangular camera bar with rounded corners, according to YouTube channel Front Page Tech. iPhone 17 Pro camera design render created by Asher for Front Page Tech In a video uploaded today, Front Page Tech host Jon Prosser said the camera ...
M4 Mac mini Apple Video

Apple's Refurbished Mac Mini Pricing Has a Problem

Thursday February 13, 2025 6:20 am PST by
Apple this week began selling refurbished Mac mini models with the M4 chip for the first time, but this has led to a pricing conundrum. In the United States, Apple is offering a refurbished Mac mini with the base M4 chip, 256GB of storage, 16GB of RAM, and Gigabit Ethernet for $509, down from $599 new. This is the standard 15% discount that Apple offers on refurbished Macs. The issue is...
M4 mini Glowing Blue

Apple Begins Selling Refurbished M4 Macs

Wednesday February 12, 2025 11:35 am PST by
Apple today added MacBook Pro and Mac mini models with M4 series chips to its certified refurbished store in the United States, Canada, the United Kingdom, and Ireland for the first time since the computers were introduced in October 2024. Some refurbished MacBook Pro models with M4 chips are also available in Belgium, Germany, the Netherlands, Spain, and select other European countries. ...
iPhone 16 Apple Store

iPhone 17 in New Sizes This Year: What to Know

Thursday February 13, 2025 2:45 am PST by
Last year, Apple tweaked iPhone 16 Pro screen sizes to make them bigger than 2023's iPhone 15 Pro models, and this year we are also expecting a change in the size of the displays in the iPhone 17 lineup. Here's what we know. Standard iPhone 17 Apple could introduce a new display size for the standard iPhone 17 model in 2025. The iPhone 17 could measure in at 6.3 inches, up from 6.1 inches,...
Apple Ad on X

Apple Resumes Advertising on X

Wednesday February 12, 2025 2:18 pm PST by
Apple this month started advertising on X for the first time in more than a year. The company had stopped advertising on the social media platform in November 2023 following controversial remarks made by its owner Elon Musk. For example, the @Apple account is running an ad promoting Safari's privacy features. The ad was spotted by MacRumors contributor Aaron Perris. The @AppleTV account has a...