Growing Number of iPad Pro Owners Complain of Screen Stuttering Issues

Some iPad Pro owners who have 2017 and 2018 models have increasingly been running into issues with screen stuttering, based on a slew of threads on the Apple Support communities and the MacRumors forums.

Affected users have ‌iPad Pro‌ models that sometimes refuse to register touch gestures, stutter when scrolling, miss keystrokes, and have other similar issues. We here at MacRumors have not been able to replicate this issue, but the sheer number of complaints suggests something may be going on with the ‌iPad Pro‌'s display.

ipadprodesign 2
MacRumors reader Flasch describes the issue he had with his ‌iPad Pro‌ right out of the box:

I bought a new 12.9" iPad pro on the first available day last Wednesday. The o, k, and to a lesser extent i and j keys on the on-screen software keyboard consistently recognized touch with a click and change in colour of the key but the letter would often not appear in any program. For o in particular, it often required several attempts to make the letter register.

Spent time on the phone with apple and they didn't have a solution. A full restore to factory settings didn't help.

I returned it to the store today and picked up a new 12.9" iPad pro. Brought it home and this one is worse. Ofter 5 or more presses of o or k to get it to register. When the iPad is turned clockwise to landscape mode, the q and w are then in the same region of the device and they don't work either. Seven presses of the q before a letter appeared on the screen. It seems the bottom right of the touchscreen has an issue.

Other ‌iPad Pro‌ users are having the same issue with touchscreen unresponsiveness, which can also impact scrolling and general usage. From MacRumors reader Codeseven:

Newest 12.9'" iPad Pro, 1 TB/6 Gb model running iOS 12.1.3., no Screen Protector applied. Seems to occur on all areas of the screen.

Screen freezes. Started cropping up just in the last few weeks, seems to be getting worse. Reacts as though the screen was very dirty or my finger isn't contacting then screen completely. Interestingly, the freeze will sometimes stop when the iPad is changed from any angle to level. Also, sometimes if allot of finger pressure is used then the freeze is gone.

The problem appears to be primarily impacting new 2018 ‌iPad Pro‌ models, though there have also been complaints from some 2016 and 2017 ‌iPad Pro‌ owners.

A video demonstrating the stuttering issue

MacRumors reader Roger, who let us know about the issue, says that after approximately a month, his 2018 ‌iPad Pro‌ had issues with scrolling and wouldn't register input. He was able to get a replacement, as were many other customers who have experienced this issue, but he said that the replacement model has also been exhibiting the same issues.

It's not clear if this is a software or a hardware issue, and there are certainly many 2017 and 2018 ‌iPad Pro‌ models out there that have no problems like this at all, which makes it difficult to determine what's going on. Some of the issues with the 2017 model appear to have started with the release of iOS 11.3, but have persisted through software updates. Many users who are running iOS 12.2 are still reporting problems.

Some users have noticed that the stuttering problem goes away on the 2018 models when the Apple Pencil 2 is attached to the iPad, perhaps suggestive of an Apple Pencil-related connectivity issue.

On the whole, though, it's not clear what's causing issues for ‌iPad Pro‌ owners who are having touchscreen responsiveness problems. Anyone with an unresponsive touchscreen should bring it into an Apple Store or an Apple Authorized Repair Shop for service as some users have been able to get replacement units.

Related Roundup: iPad Pro
Related Forum: iPad

Top Rated Comments

mgollaher92 Avatar
34 months ago
Oh look, even the digital keyboards have issues now.
Score: 100 Votes (Like | Disagree)
AngerDanger Avatar
34 months ago
Wow, what a technological feat; they found out how to digitize the butterfly mechanism!
Score: 79 Votes (Like | Disagree)
MacFather Avatar
34 months ago
Deleted.
Score: 69 Votes (Like | Disagree)
UltraPower Avatar
34 months ago
Apple can't seem to do anything right anymore. Then when they are confronted about it, they offer a generic public statement and move on to the next thing. They can't even make quality products at this point. As I've often said in recent months...a shell of their former selves. I wish someone would just dethrone this POS company already. It's not on the level it should be for the premiums they charge over their active competition, they need to be taught a lesson, once and for all.
Score: 41 Votes (Like | Disagree)
KGBguy Avatar
34 months ago
I had this issue and apple replaced mine for me. New one works perfect so far.
The key word is "so far".

It is unfortunate that Apple products have declined in quality over the years.
Score: 33 Votes (Like | Disagree)
JPack Avatar
34 months ago
Fear not.

Apple has determined that a small percentage of displays in certain iPad Pro models may exhibit this behavior.
Score: 24 Votes (Like | Disagree)

Related Stories

studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
os x mountain lion macs 16x9 2

Apple Makes OS X Lion and Mountain Lion Free to Download

Wednesday June 30, 2021 12:19 pm PDT by
Apple recently dropped the $19.99 fee for OS X Lion and Mountain Lion, making the older Mac updates free to download, reports Macworld. Apple has kept OS X 10.7 Lion and OS X 10.8 Mountain Lion available for customers who have machines limited to the older software, but until recently, Apple was charging $19.99 to get download codes for the updates. As of last week, these updates no...
iPhone 13 Dummy Thumbnail 2

Kuo: iPhone 13 to Feature LEO Satellite Communications to Make Calls and Texts Without Cellular Coverage

Sunday August 29, 2021 7:39 am PDT by
The iPhone 13 will feature low earth orbit (LEO) satellite communication connectivity to allow users to make calls and send messages in areas without 4G or 5G coverage, according to the reliable analyst Ming-Chi Kuo. In a note to investors, seen by MacRumors, Kuo explained that the iPhone 13 lineup will feature hardware that is able to connect to LEO satellites. If enabled with the relevant...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
bluetti eb70 main

MacRumors Giveaway: Win a Bluetti EB70 Portable Power Station and 200W Solar Panel

Friday September 3, 2021 11:13 am PDT by
For this week's giveaway, we've teamed up with MAXOAK to offer MacRumors readers a chance to win a Bluetti portable power station and an accompanying solar panel. Bluetti makes a range of portable power station options that are useful for camping, emergencies, power outages, off-grid living, and similar situations. The Bluetti EB70 is a solid middle of the road option that offers 716Wh and...
personal hotspot 1

Apple Acknowledges Personal Hotspot Issues Affecting Some iOS 13 and iPadOS 13 Users

Saturday March 21, 2020 10:04 am PDT by
In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple has acknowledged that some iOS 13 or iPadOS 13 users may experience issues with Personal Hotspot. Apple has told Authorized Service Providers to expect customers who are unable to connect to a Personal Hotspot or experience frequent disconnection from one. Customers may also...
iphone 13 teal with text

Apple Begins Preparation for iPhone 13 Production Ahead of Fall Launch

Monday June 28, 2021 3:29 am PDT by
We're just a few months away from when Apple is expected to reveal the 2021 iPhone, dubbed the "iPhone 13." In preparation for its launch, it has been pulling in shipments of different components needed to produce the new iPhones, according to a report from DigiTimes. In years past, Apple released its latest iPhone lineup, alongside a new Apple Watch, during a September event at Apple Park....
General Spotify Feature

Spotify Partners With Delta to Provide Free In-Flight Music and Podcasts Service

Thursday September 2, 2021 12:59 am PDT by
Spotify has announced a new partnership with Delta that will see the streaming service take over the "audio" section of Delta's in-flight seatback entertainment, making select playlists and podcasts freely available to all passengers. You are now free to roam about the cabin—and get the music and podcasts you love at 30,000 feet. Beginning today, we're taking off in a new partnership with...