Apple Store in Southern California Warning Customers About Fraudulent Phone Calls

Apple is warning customers who receive unsolicited phone calls claiming to be from the Apple Store at The Americana at Brand shopping complex in Glendale, California, as fraudsters appear to be posing as representatives of the store as part of a phishing scheme aimed at stealing customer information.

apple store americana
The following automated message plays when calling Apple The Americana:

Apple is aware that some customers are receiving unsolicited calls claiming to be from this Apple Store. If you receive an unsolicited call, you should not provide any information to the callers. For more information on cybercrime and ways to protect your computer, visit www.fbi.gov/investigate/cyber. Also, if you feel you have been a victim of fraud, please contact your local police. If you would like help changing your Apple ID password, please visit support.apple.com.

Apple did not immediately respond to our question asking if any customer information has been compromised, but it did point us to a previous instance of this warning at its River Park Square store in Spokane, Washington in October 2017.

In that case, the local CBS affiliate KREM 2 reported that customers in Spokane received phone calls from a number that appeared to be the local Apple Store, advising they talk to a "support advisor" who informed customers about a false "breach in cloud security" in an attempt to steal their information.

Our understanding is that Apple temporarily adds this automated message to stores associated with an increase in fraudulent behavior in an effort to protect customers. Apple is far from the only company affected by phishing schemes and offers several tips on how to avoid being victimized.

Apple advises customers who receive an unsolicited call from someone claiming to be from Apple to hang up and contact Apple directly.

This is an opportune moment to remind everyone that phishing attacks can also be in the form of emails, so be very careful when you receive an email that claims to be from Apple, especially if prompted to provide your password or other information. Be sure to contact Apple if you are uncertain about any email.

Popular Stories

maxresdefault

iPhone SE 4 With Face ID Said to Be Priced Below $500

Monday May 20, 2024 3:43 am PDT by
Apple is targeting a sub-$500 starting price for its upcoming fourth-generation iPhone SE model despite a raft of rumored upgrades coming to the more affordable device. According to leaker Revegnus on X, the U.S. launch price of the fourth-generation iPhone SE will either remain at the same $429 starting price as the current model, or will see an increase of around 10%. Either way, Apple's...
iOS 17

Apple Releases iOS 17.5.1 With Fix for Reappearing Photos Bug

Monday May 20, 2024 10:11 am PDT by
Apple today released iOS 17.5.1 and iPadOS 17.5.1, minor updates to the iOS 17 and iPadOS 17 operating system updates that came out last September. The 17.5.1 updates come a week after the launch of iOS 17.5 and iPadOS 17.5. iOS 17.5.1 and iPadOS 17.5.1 can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. According to Apple's...
iPhone 16 Pro Max Generic Feature 2

5 Biggest Changes Rumored for iPhone 16 Pro Max

Tuesday May 21, 2024 7:29 am PDT by
Given Apple's rumored plan to add an all-new high-end tier to its iPhone 17 series in 2025, this could be the year for Apple to bring its boldest "Pro Max" model to the table — the kind of iPhone 16 upgrade that stands tall above its siblings, both figuratively and literally. If you have been holding out for the iPhone 16 Pro Max, here are five of the biggest changes rumored to be coming...
microsoft surface pro qualcomm

Microsoft Says New Surface Pro is Faster Than 15" M3 MacBook Air

Monday May 20, 2024 3:19 pm PDT by
Microsoft is going all in on AI, today introducing a series of Copilot+ PCs that have AI-focused hardware. The new Surface Pro is one of the first Copilot+ PCs, equipped with Qualcomm's Arm-based Snapdragon X Elite processor. Microsoft is already pitting the Surface Pro against Apple's M3 MacBook Air, and in marketing materials, claims that the Surface Pro has superior processing power and...
iPhone 16 Camera Lozenge 2 Perspective

iPhone 16 Lineup Rumored to Come in These Two New Colors

Sunday May 19, 2024 11:08 am PDT by
Apple analyst Ming-Chi Kuo today outlined his expectations for the iPhone 16 lineup's color options, revealing that two new colors should replace two of the existing shades. Kuo outlined his expectations in a post on X (formerly Twitter) earlier today. He believes that the iPhone 16 Pro and iPhone 16 Pro Max will be available in black, white or silver, gray or "Natural Titanium," and rose....

Top Rated Comments

farewelwilliams Avatar
68 months ago
i get 4-5 spam calls a day. iOS 13 needs to copy Google's screen call feature.
Score: 5 Votes (Like | Disagree)
star_nerdy Avatar
68 months ago
Something needs to be done, but I don't think that will help against the number spoofing. I have noticed more and more AT&T alerts on some calls now with either the telemarketer or scam warning. Those have been a nice addition. I'm sure all the carriers do this but maybe they should all do more of it.
It is fixable and it’s easy. Any phone that’s not a registered business with a carrier who has x-amount of calls in a minute has calls stopped until they speak to the carrier.

Then, charge more for calls on a sliding scale where after you make a certain amount of calls, they spike in price.

There is no reason a consumer should be making 100 calls a minute so end that.

It’s not hard, it’s just a wilingnless to act.
Score: 3 Votes (Like | Disagree)
macguru212 Avatar
68 months ago
This phishing thing is out of hand - not just with Apple, but with spoofed numbers in general.
Score: 3 Votes (Like | Disagree)
DrJohnnyN Avatar
68 months ago
Scammers are a sad breed.
Score: 2 Votes (Like | Disagree)
JetTester Avatar
68 months ago
Something needs to be done, but I don't think that will help against the number spoofing. I have noticed more and more AT&T alerts on some calls now with either the telemarketer or scam warning. Those have been a nice addition. I'm sure all the carriers do this but maybe they should all do more of it.
Verizon doesn't show alerts. Wish they would. This number spoofing is so out of hand that I never answer a call unless it is from a number in my contacts list. If it is legit, they'll leave a message.
Score: 2 Votes (Like | Disagree)
dazz87 Avatar
68 months ago
Dont have to worry cause I never pick up if I don't recognized the number.
Score: 2 Votes (Like | Disagree)