Google Maps Gains Messaging Feature for Users to Chat With Local Businesses

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A new feature rolling out for Google Maps will allow iOS and Android users to message local businesses with their queries without having to leave the GPS-based navigation app.

The feature is an extension of Google's real-time business-to-customer messaging service that the company introduced in select countries last year.

Businesses that signed up to the service include a Message button on their Business Profiles on Google Search allowing people to get in touch, and those same messages are set to appear in the side menu of Google Maps. This from the Google blog:

Sending messages to businesses gives you the opportunity to ask questions without having to make a phone call so that you can order a cake for your mom's birthday while on the bus or find out if a shoe store has your size without having to wait on hold.

Now you'll see your messages with the businesses you connect with via Business Profiles within the Google Maps app, where you're already looking for things to do and places to go or shop.

As part of the rollout, Google is also releasing a revamped Google My Business mobile app for iOS and Android that lets businesses browse their followers, reviews and messages, as well as create content for their business profile on Google.

The dual changes follow a recent update to Google Maps that introduced a new "Follow" button to let users track businesses and learn about promotions, events and, other news. The features are Google's attempt to rival Facebook Pages, which have been the more popular go-to for companies seeking to broadcast their outward-facing business activities online.

Google Maps can be downloaded from the App Store for free. [Direct Link]

Top Rated Comments

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26 months ago

('https://www.macrumors.com/2018/11/15/google-maps-gains-business-messaging/')


A new feature rolling out for Google Maps will allow iOS and Android users to message local businesses with their queries without having to leave the GPS-based navigation app.

The feature is an extension of Google's real-time business-to-customer messaging service that the company introduced in select countries last year.

Businesses that signed up to the service include a Message button on their Business Profiles on Google Search allowing people to get in touch, and those same messages are set to appear in the side menu of Google Maps. This from the Google blog ('https://www.blog.google/products/maps/see-your-messages-local-businesses-google-maps/'):


As part of the rollout, Google is also releasing a revamped Google My Business mobile app for iOS and Android that lets businesses browse their followers, reviews and messages, as well as create content for their business profile on Google.

The dual changes follow a recent update to Google Maps that introduced a new "Follow" button to let users track businesses and learn about promotions, events and, other news. The features are Google's attempt to rival Facebook Pages, which have been the more popular go-to for companies seeking to broadcast their outward-facing business activities online.

Google Maps ('http://appshopper.com/navigation/google-maps') can be downloaded from the App Store for free. [Direct Link ('https://itunes.apple.com/app/google-maps-navigation-transit/id585027354?mt=8')]

Article Link: Google Maps Gains Messaging Feature for Users to Chat With Local Businesses ('https://www.macrumors.com/2018/11/15/google-maps-gains-business-messaging/')

Apple Maps has done this for a while. I’ve messaged Home Depot and they are fast to respond. Very cool if you haven’t tried it.

Called Business Chat and stores in iMessage.
Score: 4 Votes (Like | Disagree)
Avatar
26 months ago
I honestly don’t know why you would even use Apple Maps at this point. I like Siri integration and be able to use it with my watch, but as far as the features that actually count goes, Google maps is where it’s at
Score: 4 Votes (Like | Disagree)
Avatar
26 months ago
Since is a crapshoot whether any company will even reply to email queries, (where they can take their sweet time & maybe respond a week later) I find it hard to believe this feature will ever be used. Most likely ignored - like their emails.
Score: 3 Votes (Like | Disagree)
Avatar
26 months ago

Since is a crapshoot whether any company will even reply to email queries, (where they can take their sweet time & maybe respond a week later) I find it hard to believe this feature will ever be used. Most likely ignored - like their emails.

That doesn't make sense at all. If a company takes the time to sign up for the service in hopes of attracting more customers, one would think they would take advantage of the possibility to attract more customers. It's accessed through Google Maps. Typically used for navigation. Possibly to the company receiving the inquiry. Most companies are trying to "get that bread".

Considering your entire argument is based on email behavior, not messaging... yeah, no it doesn't make sense.
Score: 1 Votes (Like | Disagree)

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