Snapchat's Recent Redesign Resulted in Millions of Lost Users

by

Snapchat's controversial redesign, introduced last November, caused it to lose millions of subscribers according to data shared today in its second quarter earnings results.

Snap said it had 188 million daily active Snapchat users during the second quarter of 2018, down from 191 million during the first quarter of the year.


In prepared remarks [PDF] on Snapchat's performance, Snap CEO Evan Spiegel said that the two percent decline in daily active users was "primarily driven" by a lower frequency of use among the company's user base due to "the disruption caused by our redesign."

Spiegel said that Snapchat is working to iterate and improve the app based on community feedback, and he says that the major frustrations have been addressed.

While our Monthly Active Users continued to grow this quarter, we saw a 2 percent decline in our Daily Active Users. This was primarily driven by a slightly lower frequency of use among our user base due to the disruption caused by our redesign.

It has been approximately six months since we broadly rolled out the redesign of our application, and we have been working hard to iterate and improve Snapchat based on the feedback from our community. We feel that we have now addressed the biggest frustrations we've heard and are eager to make more progress on the tremendous opportunity we now have to show more of the right content to the right people.

Following the release of the redesigned app, more than 1.2 million users signed a petition asking for the change to be reversed.

In response, Snap rolled back some of the design changes, reverting Snaps and Chats back to chronological order and re-adding Stories from friends to the right side of the app. Snap also reintroduced the feature that allowed it to open up in camera mode, and users can again swipe left to view posts from friends.

The redesign of the app was initially aimed at appealing to a broader demographic and expanding Snapchat's user base, but Snapchat users were not prepared for the drastic change and did not become accustomed to the redesign as Snap had hoped.

Despite the fact that it's number of daily active users dropped, Snapchat brought in $262 million in revenue, an increase of 44 percent year-over-year.

Top Rated Comments

(View all)
Avatar
24 months ago
No surprise really, I don’t know why certain companies are so disconnected with users when they redesign their software. Microsoft has a similar situation with Skype. And the worse part is that they think they know better, but really it just results in the loss of users. A particularly bad move in Snapchats case since Instagram was already taking over, this redesign was the last straw for many.
Score: 9 Votes (Like | Disagree)
Avatar
24 months ago
And what is with social media not giving us our feeds in chronilogical order... I dont want to see my feed from 3 hours first.... I wanna see the feed from 5 mins ago

Very irritating
Score: 9 Votes (Like | Disagree)
Avatar
24 months ago
Isn't snapchat mainly for kids?
Score: 9 Votes (Like | Disagree)
Avatar
24 months ago
I stopped using it because I can only stay logged into one device at a time. Nothing else I use had this limitation and I can't see any justification for it.

PITA
Score: 8 Votes (Like | Disagree)
Avatar
24 months ago
In my opinion social media, especially Snapchat, has ruined society.
Score: 7 Votes (Like | Disagree)
Avatar
24 months ago

In my opinion social media, especially Snapchat, has ruined society.

It is addictive poison. I’m so tired and bored of it all at this point. I’m tired of scrolling and tapping and scrolling and tapping through crap that I deep down don’t really care about. I used to love Snapchat and I didn’t stop using it because of the update, I just really can’t be bothered with it anymore, same with Instagram. I have no idea how people post multiple selfies every day 364 days a year amongst other crap. I used to post some myself but then realised how weird, pointless, and ridiculous it is. It makes you become so self absorbed, then again it does tend to attract narcissists the most but it only increases narcissistic behaviour in general. Many people post multiple stories to both their Snapchat and Instagram. Every. Damn. Day. It is pure madness and yet people don’t realise it and are perfectly okay with constantly doing it. Once you take a big step back away from it all though and see it from a birds eye point of view you soon realise how nuts it all is.

I also realised that I just kept seeing slightly different variations of the same s*** every single day. I don’t think many people realise that is exactly what they are doing because they are so consumed by it all. You could go cold turkey for a month and when you go back you haven’t missed anything that you haven’t already seen many times before really. It also wasn’t making me feel good seeing everyone with these supposed ‘perfect’ lives, it was making me anxious and miserable constantly comparing myself to others. I haven’t comlpletely quit it yet but I already feel better now that I’m not checking it as much.
Score: 7 Votes (Like | Disagree)

Top Stories

'This App is No Longer Shared' iOS Bug Preventing Some Apps From Opening

Friday May 22, 2020 3:58 pm PDT by
An app bug is causing some iOS users to be unable to open their apps, with affected iPhone and iPad users seeing the message "This app is no longer shared with you" when attempting to access an app. There are multiple complaints about the issue on the MacRumors forums and on Twitter from users who are running into problems. A MacRumors reader describes the issue:Is anyone else experiencing...

Apple Memorial Day Deals: Shop the Best Apple Accessory Sales From Twelve South, eBay, Anker, Mophie, and More

Friday May 22, 2020 6:39 am PDT by
We're now just a few days away from Memorial Day on Monday, May 25, and numerous retailers have opened up discounts in celebration of the holiday. This includes sales on helpful Apple-related accessories like Anker's portable batteries, Beats headphones at eBay, Incase and Incipio's protective iPad and iPhone cases, Mophie's iPhone battery cases, JBL's Bluetooth speakers, and much more. Note:...

Former iOS Chief Scott Forstall Shares Intriguing Story of His Interview With Steve Jobs at NeXT

Friday May 22, 2020 4:01 am PDT by
Former Apple executive and iOS chief Scott Forstall made a rare public appearance this week at Code.org's virtual Code Break event, and in between classes, Forstall shared the intriguing story of how he was hired by Steve Jobs. Forstall revealed that he had been considering working at Microsoft when he went to interview at NexT, the company started by Jobs after he had left Apple. Forstall...

'Apple Glass' Rumored to Start at $499, Support Prescription Lenses, and More

Tuesday May 19, 2020 6:30 am PDT by
Front Page Tech host and leaker Jon Prosser today shared several alleged details about Apple's rumored augmented reality glasses, including an "Apple Glass" marketing name, $499 starting price, prescription lens option, and more. The marketing name will be "Apple Glass" The glasses will start at $499 with the option for prescription lenses at an extra cost There will be displays in both...

Apple's 'Bounce' AirPods Ad Wins 'Best of Advertising' Award

Friday May 22, 2020 10:09 am PDT by
Apple's creative "Bounce" ad designed to highlight the AirPods took top honors in the 99th annual ADC (Art Director's Club) awards for advertising, earning the "Best of Discipline" award along with two Gold Cube awards in the craft in video and branded content categories. Released in June 2019, the ad features a bored man who pulls his AirPods off of their wireless charging pad and then pops ...

Apple's 'AirPods Studio' Over-Ear Headphones Have Reportedly Kicked Off Production

Friday May 22, 2020 7:03 am PDT by
We've been hearing quite a bit recently about Apple's long-rumored over-ear headphones, said to be called "AirPods Studio," and it looks like a launch may be coming in the relatively near future. Artist mockup based on Beats Studio3 Rumors have generally suggested a summer or fall launch for AirPods Studio, with a report earlier this week claiming that suppliers in Vietnam will begin...

Top Stories: Apple Glass and iPhone 12 Rumors, iOS 13.5 Update, and More!

Saturday May 23, 2020 6:00 am PDT by
It was another big week for rumors this week, with a flurry of reports about Apple's augmented reality glasses, the iPhone 12, and Apple's "AirPods Studio" over-ear headphones. This week also saw the release of iOS 13.5, bringing a number of health-related updates to Apple's mobile devices. Subscribe to the MacRumors YouTube channel for more videos. Other topics of interest this week included ...

Apple Releases iPadOS and iOS 13.5 With Exposure Notification API, Face ID Mask Updates, Group FaceTime Changes and More

Wednesday May 20, 2020 10:00 am PDT by
Apple today released iOS and iPadOS 13.5, major updates that come more than a month after the launch of iOS and iPadOS 13.4.1. iOS 13.5 is a major health-related update that brings many features related to the ongoing public health crisis. The iOS and ‌‌iPadOS‌‌ 13.5 updates are available on all eligible devices over-the-air in the Settings app. To access the updates, go to Settings...

Jon Prosser Claims Apple is Working on 'Steve Jobs Heritage Edition' AR Glasses, Gurman Calls Rumor 'Complete Fiction'

Thursday May 21, 2020 4:50 pm PDT by
Apple is working on a limited-edition version of its augmented reality smart glasses that's designed to look like the round, frameless glasses that Steve Jobs was famous for wearing, according to Jon Prosser. Prosser, who runs YouTube show Front Page Tech and who has been sharing a flood of Apple rumors in recent weeks, mentioned the detail in Cult of Mac's latest Cultcast podcast....

T-Mobile and Sprint Offering Free iPhone SE With Trade-In

Thursday May 21, 2020 1:14 pm PDT by
T-Mobile is launching a Memorial Day promotion that will see the company offering a free iPhone SE to customers who trade in an eligible older smartphone in good condition. From Friday to Monday, customers who trade in an existing smartphone can get a free iPhone SE (sales tax still needs to be paid) or up to $500 off a Samsung Galaxy S20. The free iPhone SE will be provided in the form...