Apple Now Offering Free Repairs of 42mm Apple Watch Series 2 Models With Swollen Batteries

Apple will repair select Apple Watch Series 2 models that do not power on or have a swollen battery free of charge as part of a new service policy.

apple watch expanded battery

An original Apple Watch with an expanded battery via Apple Support Communities

"Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery," wrote Apple, in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and subsequently obtained by MacRumors.

"Apple will service eligible devices free of charge," according to the document, numbered SN4534 in Apple's internal GSX portal. "Apple will authorize coverage for eligible devices for three years after the original date of purchase."

The policy was issued in at least the United States, Canada, Mexico, and Europe, so it is likely a worldwide initiative where service providers are available.

A swollen battery can prevent an Apple Watch from powering on or cause the display to burst open. Photos of the issue have been shared by customers in the Apple Support Communities and MacRumors forums in recent months, but the majority of the incidents are first-generation models released in 2015.

Eligibility is limited to any 42mm-sized Apple Watch Series 2 models, including Sport, Edition, Hermès, and Nike+ variants, pending a visual-mechanical inspection, according to a companion document numbered OP1977. The warranty status of the Apple Watch does not affect coverage, the document states.

This new policy does not apply to the original Apple Watch, Series 1 and Series 3 models, or any 38mm model. A few years ago, however, Apple enacted a similar policy for original Apple Watch models with swollen or expanded batteries that offers free repairs within three years of the original date of purchase.

Affected customers can visit the Contact Apple Support page, select Apple Watch → Battery, Power, and Charging → Bring in for Repair to schedule an appointment with the Genius Bar at an Apple Store or at an Apple Authorized Service Provider. There are also options to contact Apple advisors by phone or online chat. Battery replacements are completed at an off-site Apple Repair Center.

Apple advises customers inquiring about a refund for a previous Apple Watch Series 2 battery replacement to contact its support advisors.

Apple has not announced this policy publicly as it does with some of its other repair programs, but MacRumors has verified the internal document's authenticity with multiple sources. However, outside of our control, some Apple employees advise customers that no such policy exists. In these cases, our only advice is to keep trying or escalate the case to a senior advisor if possible.

Related Roundup: Apple Watch Series 9
Buyer's Guide: Apple Watch (Neutral)

Top Rated Comments

Sevanw Avatar
77 months ago
I have a friend that had this issue but never mentioned it until his girlfriend just casually mentioned it when we were all out for lunch. The look on his face for being "outted" was priceless. He's the usual Apple diehard that will never let you know when one of his Apple devices has an issue. It Never surprises me anytime I run into an Apple users like this, that try to hide defects or any kind of problem they're having with their Apple device. I just don't understand this need to be so protective of this company. Lol.
Score: 28 Votes (Like | Disagree)
44267547 Avatar
77 months ago
I had the same problem with a swollen battery with my iPhone 5s that wouldn't keep a charge and Apple made me pay the $79, then ruined the phone, sent it back with most of my apps disabled by not sending it back with the same IOS. Go figure.

CLASS ACTION LAWSUIT!
Which has absolutely nothing to contribute to the article topic. On a positive side, Apple extending the free repairs regarding the swollen batteries on the Series 2 demonstrates they at least acknowledge the issue. Good luck with your lawsuit.
Score: 17 Votes (Like | Disagree)
5105973 Avatar
77 months ago
="WatchFromAfar, post: 25982615, member: 1066710"]
I have a gold out of warranty watch that refuses to power on. Reading these posts of people managing to get similar watches serviced makes me wonder if it's worth giving it a shot at a repair. I have moved on to a series 3 LTE Nike and series 2 Nike sport but I certainly would not mind having tj at gold one working again.

This post right here demonstrates what's the problem is with a tech company coming out with a "watch"

Nobody's Omega, Rolex , TAG Heuer, Breitling etc refused to "power on"
Yes but nobody's Omega, Rolex, TAG Heuer or Breitling help me navigate turns and lane changes through unfamiliar territory, tracks my sleep, helps me track my activity, keeps me connected to important notices from my kids' school like road closures or detours between my house and the school, tracks the weather, the moon phases, my cardiac condition. That's just naming a few things. Maybe some of those watches can do a few of those functions or something else...but all of them? All in a package small enough to fit on a petite person's wrist no less.

Lol, and I DO have some fancy watches that refuse to power on. Because their itty bitty non rechargeable batteries died. I also have kinetic and solar powered watches. But I got spoiled having a computer on my wrist. It's hard to go back to giving that wrist space back to a device that only tells me the time and date, albeit prettily.
Score: 13 Votes (Like | Disagree)
DempaX Avatar
77 months ago
Great Apple is standing by their growing market dominance in the wearable tech. On a similar note, I just got a series 0 way-out-of-warranty replaced free of charge when it would not charge after being offline for months. (It looped between white and red apple logo when trying to charge)
Score: 10 Votes (Like | Disagree)
44267547 Avatar
77 months ago
Also, why is Apple not being so public about this repair program? Seems like they don't want to repair these or want to keep it on the low for publicity purposes.
What do you want them to do exactly? Apple is open about this repair policy in store, online chat or over the phone. If the customer has an issue with the watch, they very may well visit sites like these or contact Apple directly to find out more anyways, which would be explained to them. Other tech sites have reported Battery replacement concerns from Apple in the past from issued memo’s.

Also, I highly doubt an expanding Apple Watch Battery would reach a major publicity level, this isn’t on a level that Samsung’s Note 7 was in comparison.
Score: 9 Votes (Like | Disagree)
apolloa Avatar
77 months ago
Oh this isn’t good.... I thought this was an issue exclusive to the Series 0? I guess not... I hope my Series 1 isn’t affected.
Pretty poor design if this issue affects multiple versions.
Score: 8 Votes (Like | Disagree)

Popular Stories

Apple Logo Spotlight

Source: Apple to Announce New Products This Week

Sunday March 3, 2024 11:38 am PST by
Apple plans to announce new products with press releases on its website this week, a proven source familiar with the matter told MacRumors. While the products that Apple plans to announce have not been disclosed, there are rumors about new iPads, Macs, and accessories. It is unclear exactly what will be announced this week. Bloomberg's Mark Gurman today reiterated that Apple is planning new...
Apple Maps vs Google Maps Feature

Apple Maps vs. Google Maps: Which Is Better?

Friday March 1, 2024 7:10 am PST by
Apple Maps has been providing navigational guidance to Apple users for almost 13 and a half years now, and much has changed about the app in that time. However, according to data from Canalys, the overwhelming majority of iPhones in the U.S. still have Google Maps downloaded as an alternative to Apple Maps, which comes preinstalled on all iPhones. We want to hear from MacRumors readers. Which do...
apple tv plus banner

Apple TV+ Gains Over 50 Movies for a Limited Time

Friday March 1, 2024 6:29 am PST by
Apple TV+ today gained over 50 movies, adding to its back catalog of content for a limited time. The collection includes a large number of popular and classic titles. Subscribers can access the movies in a "Great Movies on Apple TV+" section in the Apple TV app. Some titles are also available in 3D. Movies in the collection include: 21 Jump Street 300 American Sniper Argo ...
iPad Air 12

Gurman: No Apple Event Planned for Upcoming iPads and Macs

Sunday March 3, 2024 5:09 am PST by
Apple does not plan to hold a traditional event to unveil new iPads and Macs, according to Bloomberg's Mark Gurman. Instead, he said Apple plans to announce the products on its website with a "series of online videos and marketing campaigns." If this plan is accurate, we can expect the new products to be announced with press releases on the Apple Newsroom website. Gurman expects Apple to...
airpods pro 2 pink

Apple Releases New Beta Firmware for AirPods Pro 2

Thursday February 29, 2024 11:41 am PST by
Apple today introduced a new beta firmware update for the AirPods Pro 2, both the USB-C and Lightning versions. The new firmware is version 6E188, up from the prior 6B34 firmware released in December. Apple does not often provide details or notes on what features might be included in the refreshed firmware, so it is unclear what's new. Note that this software is limited to developers at the...