Apple Shares Tips on Avoiding App Store and iTunes Phishing Emails

Apple last week shared a new support document that's designed to help App Store and iTunes users avoid phishing emails that mimic legitimate emails from Apple.

In the document, Apple outlines techniques to identify an actual App Store or iTunes email, which the company says will always include a current billing address, something scammers are unlikely to have access to.

applescamemail

An example of a well-crafted phishing email

Apple also says that emails from the App Store, iBooks Store, iTunes Store, or Apple Music will never ask customers to provide details like a Social Security Number, mother's maiden name, a credit card number, or a credit card CCV code.

Apple recommends that customers who receive emails asking them to update their account or payment information do so directly in the Settings app on an iPhone, iPad, or iPod touch, in iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.

Customers who receive a suspicious email can forward it to reportphishing@apple.com, and any customer who may have entered personal information on a scam website should update their Apple ID password immediately.

Scam and phishing emails like those Apple describes in this support document are not new, but at the current time, there's a new wave of legitimate-looking emails going around that look much like Apple emails that can easily fool customers who don't know what to look for.

Related Forum: Mac Apps

Popular Stories

iPhone 17 Pro Blue Feature Tighter Crop

iPhone 17 Pro Launching in Three Months With These 12 New Features

Saturday June 14, 2025 5:45 pm PDT by
The iPhone 17 Pro and iPhone 17 Pro Max are three months away, and there are plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models as of June 2025:Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone X through iPhone 14 Pro have a...
apple watch ultra 2 new black

Apple Watch Ultra 3 Finally Coming After Two-Year Hiatus

Monday June 16, 2025 8:45 am PDT by
Apple will finally deliver the Apple Watch Ultra 3 sometime this year, according to analyst Jeff Pu of GF Securities Hong Kong (via @jukanlosreve). The analyst expects both the Apple Watch Series 11 and Apple Watch Ultra 3 to arrive this year (likely alongside the new iPhone 17 lineup, if previous launches are anything to go by), according to his latest product roadmap shared with...
apple watch ultra snow

6 Features Coming to the Apple Watch Ultra 3

Tuesday February 25, 2025 9:00 am PST by
The Apple Watch Ultra 3 is expected to launch later this year, arriving two years after the previous model with a series of improvements. While no noticeable design changes are expected for the third generation since the company tends to stick with the same Apple Watch design through three generations before changing it, there are a series of internal upgrades on the way. By the time the ...
terminal macos tahoe

Apple's Terminal App Gets Colorful Redesign in macOS Tahoe

Monday June 16, 2025 4:12 am PDT by
Apple's Terminal app is getting a visual refresh in macOS Tahoe, and it's the first notable design update since the command-line tool debuted. The updated Terminal will support 24-bit color and Powerline fonts, according to Apple's State of the Platforms presentation at WWDC25. The app will also adopt the new Liquid Glass aesthetic with redesigned themes that align with macOS 26's broader...
iOS 26 on Three iPhones

Apple Says iOS 26 Won't Be Available on These iPhone Models

Tuesday June 10, 2025 6:58 am PDT by
Apple this week revealed that iOS 26 is compatible with the iPhone 11 series and newer. That means that iOS 18 is the end of the road for the iPhone XS, iPhone XS Max, and iPhone XR, which were all released in 2018. However, those devices will continue to receive security updates for at least a few more years. iOS 26 is compatible with the following iPhone models: iPhone 16e iPhone...
new iphone lockscreen ios 26

iOS 26: Five Changes Coming to Your iPhone Lock Screen

Tuesday June 17, 2025 8:46 am PDT by
With iOS 26, Apple has made some additions to the iPhone Lock Screen that aim to make it more customizable than ever. Of course, things can always change before the software makes its way to the general iPhone-owning public, but here are five new things iOS 26 can do on the Lock Screen as of the current developer beta. Widgets Top or Bottom In iOS 18, the row of widgets on your Lock...
AirPods Pro 3 Mock Feature

AirPods Pro 3 Not Launching Until Next Year, Claims Analyst

Monday June 16, 2025 4:52 am PDT by
Apple may launch the AirPods Pro 3 in 2026, according to analyst Jeff Pu of GF Securities Hong Kong, contradicting earlier predictions of a much sooner release. Pu's Apple product timeline (via @jukanlosreve) comes as a bit of a surprise. Bloomberg's Mark Gurman said in February that new AirPods with heart rate monitoring were "months away," suggesting a late 2025 launch at the earliest....

Top Rated Comments

bbzzz Avatar
95 months ago
PROTIP: disable html in your mail client, it's harder to phish when you can see the links that will be used are not what the text claims they are.

Bonus: tell anyone sending html only to not be a muppet, helping the phishers by conditioning users to accepts such emails. Ask them to include the regular plain text body for those who are trying to not be phished.
Score: 6 Votes (Like | Disagree)
iModFrenzy Avatar
95 months ago
How about tips for recognizing battery throttling scams?
How much longer are we gonna beat a dead horse?
Score: 4 Votes (Like | Disagree)
AndyUnderscoreR Avatar
95 months ago
Well, you SAY that's an Apple support document....
Score: 3 Votes (Like | Disagree)
Apple_Robert Avatar
95 months ago
Good move on Apple for doing what they can to inform people about phishing.
Score: 3 Votes (Like | Disagree)
fastasleep Avatar
95 months ago
I think the current app store's "Today" section design is kind of phishing too.
If you hold the phone with your right hand and scroll through the Today's stories with your right thumb, you can so easily touch the "GET" or "purchase" buttons by mistake, and when that happens some people's first reaction is to press the home button to quit the app store app, but if you do that and if you are using touch ID to approve purchases, the purchase gets approved.
That's not what phishing means.
[doublepost=1519875375][/doublepost]
You’d think they could use their fancy smancy machine learning to stop these from coming through for all sorts of major companies. I know companies like PayPal have trouble with this all the time. Even if you can’t cover everything it’s better to get at least 90% of them.

Heck, you could probably just regex to match certain strings like their footer or other common phrases used in Apple emails. Then check the sender against official Apple email addresses and if it doesn’t check out, send it to the spam folder or put a big red warning at the top saying the email seems suspicious and might be a phishing attempt. This seems like a solvable problem in 2018.
They often do. My spam filter (ASSP) correctly flag all the phishing emails I get as spam. When reviewing stuff in my spambox for false positives, I often take a second look at things that look like they came from Netflix or Apple, only to realize they were correctly flagged. But remember there are a ton of email providers out there with various types and qualities of spam filters.
Score: 3 Votes (Like | Disagree)
goatless Avatar
95 months ago
('https://www.macrumors.com/2018/02/28/apple-app-store-phishing-emails/')


Apple last week shared a new support document ('https://support.apple.com/en-us/HT201679') that's designed to help App Store and iTunes users avoid phishing emails that mimic legitimate emails from Apple.

In the document, Apple outlines techniques to identify an actual App Store or iTunes email, which the company says will always include a current billing address, something scammers are unlikely to have access to.


An example of a well-crafted phishing email
Apple also says that emails from the App Store, iBooks Store, iTunes Store, or Apple Music will never ask customers to provide details like a Social Security Number, mother's maiden name, a credit card number, or a credit card CCV code.

Apple recommends that customers who receive emails asking them to update their account or payment information do so directly in the Settings app on an iPhone, iPad, or iPod touch, in iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.

Customers who receive a suspicious email can forward it to reportphishing@apple.com, and any customer who may have entered personal information on a scam website should update their Apple ID password ('https://support.apple.com/kb/HT201355') immediately.

Scam and phishing emails like those Apple describes in this support document are not new, but at the current time, there's a new wave of legitimate-looking emails going around that look much like Apple emails that can easily fool customers who don't know what to look for.

Article Link: Apple Shares Tips on Avoiding App Store and iTunes Phishing Emails ('https://www.macrumors.com/2018/02/28/apple-app-store-phishing-emails/')
[doublepost=1519861795][/doublepost]That's actually a pretty good fake. The ones I receive are usually riddled with odd, non-native phrasing. Not that my english is perfect, but english does have its idiomatic ways, and certain words, phrases, and capitalization patterns standout as not being businesslike.
Score: 2 Votes (Like | Disagree)