The New York Police Department is making good on a promise made last year to dole out iPhone handsets to its officers, replacing around 36,000 Windows Phones as part of a new hardware upgrade strategy, reports the New York Daily News.

The NYPD has been rolling out hundreds of the phones since Christmas to Manhattan cops, who can choose between iPhone 7 and iPhone 7 Plus models. The platform switch comes at no cost to the police department because the handsets are filed as upgrades under the agency's contract with AT&T.

iphones5n 4 web


"We've been giving out about 600 phones a day," said NYPD Deputy Commissioner for Information and Technology Jessica Tisch. "We're seeing a lot of excitement."

Police in the Bronx and Staten Island have already received their new phones, with officers in the Queens and Brooklyn boroughs next in line to make the switch to iOS.

Armed with Apple's smartphones, the NYPD has seen its response times to critical crimes in progress drop by 14 percent, according to Tisch. The iPhones also allow cops to get videos and surveillance pictures of wanted suspects within minutes of a crime.

"I truly feel like it's the ultimate tool to have as a patrol cop," said Police Officer Christopher Clampitt. "We get to the location a lot quicker," he said. "By the time the dispatcher puts out the job (on the radio) we're already there."

Before the rollout, NYPD's smartphones of choice were Nokia's Lumia 830 and Lumia 640 XL, released in October 2014 and March 2015 respectively. The discontinued devices run Windows Phone 8.1, which Microsoft ended support for in July 2017 to focus on its newer Windows 10 Mobile platform and cloud-based services.

In October 2014, New York City officials announced plans to roll out handheld devices to every NYPD officer for the first time ever, along with tablets for every patrol car. The $160 million initiative was part of a plan to bring the department into the 21st century.

Related Forum: iPhone

Top Rated Comments

dannyyankou Avatar
45 months ago
In a few years they will realize how horrible the iPhone is and switch to android.
Interesting that you joined 21 minutes ago and this is your first post
Score: 18 Votes (Like | Disagree)
Secondempire Avatar
45 months ago
Total Windows Phone usage now down from around 36,002 to around 2.
Score: 8 Votes (Like | Disagree)
TComm Avatar
45 months ago
The NYPD made the right decision. Apple needs to focus more on business corporations.
Score: 5 Votes (Like | Disagree)
maflynn Avatar
45 months ago
I don’t understand how they bought a windows phone in the first place. Who thought that was a good idea
Usually high level executives that are out of touch with actual usage makes these decisions. What possibly factored in, is that they probably have a lot invested in MS technologies, so the customer rep probably offered them a huge deal to use the phones
Score: 4 Votes (Like | Disagree)
kycophpd Avatar
45 months ago
How is a phone altering the response time? This sounds more like a process change having an effect and someone piggybacking on that to justify their technology changes. Additionally, I'm quite confident their former phones had cameras.

It's a good choice to abandon the MS phone though. These devices need to be in support.
I am assuming they have their CAD system on this new phone which allows the officers to actually see the calls before they are sent by radio. We have this on our iPhones and it was not available for Windows phone thru our vendor. It definitely speeds response time especially in a very busy place like that.

Yes their former phones had cameras. There is a program on iOS they are using that streams cameras to their phones from events and from dispatch that allows them to see what is going on prior to their arrival.
Score: 4 Votes (Like | Disagree)
GrumpyMom Avatar
45 months ago


Image via New York Daily News ('http://www.nydailynews.com/new-york/manhattan/nypd-cops-switch-iphones-new-tool-fighting-crime-article-1.3799060')

In a few years they will realize how horrible the iPhone is and switch to android.
I love Android. My Pixel 2 is amazing. I can’t wait to see what the Pixel 3 will bring. I’m also always keenly interested in what Samsung, HTC and LG and Huawei and Xiaomi are doing. At some point in a few short years I can see myself going exclusively to Android if the things I want to happen at Apple fail to materialize.

But for the police...really? No...not there yet. Quality control has been horrible on the 2017 Pixel 2 XL variant. I have lost count of how many people I’ve seen, and that includes my husband and myself, who have had to go through Google’s RMA process to get a non defective phone. Some people have endured this three or more times! That’s not very encouraging.

The Pixel 2 fares much better in terms of QC, but is probably too small for a lot of these guys. That would leave you with major players LG and Samsung. Politically, there might be some issues going with foreign manufacturers right now. That aside, LG customer service is not well established and proven in the US nor is quality. HTC is struggling.

The Chinese manufacturers are butting up against security concerns and protectionist policies, as seen in the recent breakup of the deal between AT&T and Huawei over security concerns. Lack of official carrier support hurts Huawei, Xiaomi and HTC since a lot of customers rely on the carriers for customer support when things go wrong on these imports.

Samsung would be the best bet, but they can lag and and be incredibly fragile. The Active versions of the Samsungs would suit them but I think those are AT&T exclusives. I don’t think the police would even be getting the latest flagships. Every Samsung my husband and I have used has run into very inconveniently timed hiccups. That’s not a big problem for us, but for a police officer it could be dangerous.

I realize iOS 11 has some issues, but Apple is committed to fixing them and I have not run into any that stop me in my tracks except very, very rarely.
Score: 3 Votes (Like | Disagree)

Top Stories

nothing ear 1 buds 1

Nothing 'Ear (1)' True Wireless Earbuds Launch to Take on AirPods Pro With ANC and Unusual Design for $99

Tuesday July 27, 2021 7:57 am PDT by
Nothing, a new brand from OnePlus founder Carl Pei, has today officially launched the "Ear (1)" true wireless earbuds after months of anticipation around the company's AirPods Pro rival. The Ear (1) features an in-ear design, Active Noise Cancelation, Bluetooth 5.2, IPX4 water resistance, and a charging case with Qi-compatible wireless charging and a USB-C port. Fast pairing is supported on...
iPhone 13 Always On Feature

iPhone 13 to Bring Over a Major Feature From the Apple Watch

Wednesday July 28, 2021 2:21 am PDT by
Apple's upcoming iPhone 13 lineup will feature an always-on display akin to the Apple Watch Series 5 and Series 6, according to recent reports. In his weekly Power On newsletter, Bloomberg journalist Mark Gurman, who often reveals accurate insights into Apple's plans, said that the iPhone 13 may feature an Apple Watch-inspired always-on mode. The Apple Watch Series 5 and Apple Watch...
duracell battery bitter coating

Apple Says Don't Buy AirTag Replacement Batteries With Bitter Coating

Wednesday July 28, 2021 11:08 am PDT by
Since AirTags were just released earlier this year and are expected to have a year-long battery life, it may be some time yet before AirTag users need a replacement battery, but when the time comes for a refresh, Apple is warning customers not to buy batteries with a bitter coating. AirTags use coin-shaped CR2032 batteries, which happen to be a size that's easy to swallow. Some battery...
iPad mini pro feature 2

iPad Mini 6 to Feature 8.3-Inch Display With No Home Button and Narrower Bezels

Monday July 26, 2021 12:26 pm PDT by
The sixth-generation iPad mini that's in the works will have an 8.3-inch display, according to display analyst Ross Young. That will be larger than the current 7.9-inch display, with the larger size due to the removal of the Home button and a narrower bezel design. Rumors about the iPad mini 6 have been picking up in recent weeks ahead of its prospective launch this fall. Apple analyst...
iOS 15 General Feature Purple

Everything New in iOS 15 Beta 4: Safari Tweaks, MagSafe Battery Pack Support, Notification Updates and More

Tuesday July 27, 2021 11:47 am PDT by
Apple today released the fourth betas of iOS 15 and iPadOS 15, introducing additional refinements to the new features that are coming in the software updates. In these betas, Apple has introduced changes for Safari, Notifications, Focus mode, and more. Safari Updates Apple is continuing to refine the design of Safari on the iPhone, and in iOS 15, there are tweaks to improve usability. ...
new m1 chip

Tim Cook on Apple Deciding to Manufacture Components: 'We Ask Ourselves If We Can Do Something Better'

Tuesday July 27, 2021 3:04 pm PDT by
During today's earnings call for the third fiscal quarter of 2021 (second calendar quarter), Apple CEO Tim Cook was asked how Apple decides what components to purchase and what components to develop, and Cook said that Apple asks if it can be done better. We ask ourselves if we can do something better. If we can deliver a better product. If we can buy something in the market and it's great...
iPad Pro Feature Magenta

Mac Otakara: iPad Air 5 to Feature iPad Pro-Like Design, No Design Changes Coming to iPad Mini 6 or iPad 9

Tuesday July 27, 2021 11:06 am PDT by
The next-generation iPad Air will feature a design that's similar to the third-generation iPad Pro, according to Japanese site Mac Otakara. Citing a Chinese supplier, the site says that the fifth-generation iPad Air will continue to feature a 10.9-inch display and a Touch ID button on the side, but it will gain a dual-lens camera system with Wide and Ultra Wide cameras. A LiDAR Scanner is ...
Apple Leak Feature

Apple Demands Leaker Reveals Sources Under Threat of Being Reported to Police

Wednesday July 28, 2021 6:53 am PDT by
Apple has sent a cease and desist letter to a leaker based in China as part of its continuing attempts to curtail leaks of unreleased products, according to Vice. A Chinese citizen who shared images of stolen Apple prototypes on social media was sent a warning letter from Fangda Partners, Apple's law firm in China, on June 18, 2021. An extract from the letter read:You have disclosed without ...
iOS 14 on iPhone feature emergency

Apple Releases iOS and iPadOS 14.7.1 With Fix for Touch ID Apple Watch Bug

Monday July 26, 2021 9:48 am PDT by
Apple today released iOS and iPadOS 14.7.1, minor bug fix updates that come just a week after the release of iOS 14.7, software that introduced new Apple Card features and support for the MagSafe Battery Pack. The iOS and iPadOS 14.7.1 updates can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to...
General iOS 14

iOS 14.7.1 and macOS Big Sur 11.5.1 Patch Security Vulnerability That May Have Been Actively Exploited

Monday July 26, 2021 11:55 am PDT by
Apple today released unexpected iOS 14.7.1 and iPadOS 14.7.1 updates to the public, and according to a newly released support document, the software addresses a serious security vulnerability that may have been exploited in the wild. Apple says that an application may have been able to execute arbitrary code with kernel privileges due to a memory corruption issue. "Apple is aware of a report ...