Macs Effectively Now Have a Three-Year Warranty in Australia and New Zealand Under Consumer Law

If you bought and own a Mac in Australia or New Zealand, your computer effectively now has warranty coverage for up to three years from its original date of purchase, even without purchasing optional AppleCare+ coverage.

mac family trio lineup
Apple will now offer warranty coverage on most Mac parts for up to 24 months after its limited one-year warranty period, under consumer law in each country, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers and later obtained by MacRumors.

Apple is complying with existing Australia and New Zealand laws giving consumers the right to ask for a repair or replacement free of charge if a product experiences failure within a "reasonable" amount of time after purchase.

Mac owners can inquire about service under Australian and New Zealand consumer law at an Apple Store or Apple Authorized Service Provider, but we can't guarantee that every employee will be knowledgable about this policy. The change in policy is effective from today—that's December 13, 2017.

Eligible parts include the display, battery, SSD or hard drive, RAM, logic boards, GPU, internal cables, power supply, and other electronic components, so virtually every aspect of a Mac is covered, according to the document.

Apple provides a summary of consumer law, its limited one-year warranty, and its optional AppleCare+ coverage on its website in Australia and New Zealand.

Popular Stories

iPhone SE 4 Vertical Camera Feature

iPhone SE 4 Rumored to Use Same Rear Chassis as iPhone 16

Friday July 19, 2024 7:16 am PDT by
Apple will adopt the same rear chassis manufacturing process for the iPhone SE 4 that it is using for the upcoming standard iPhone 16, claims a new rumor coming out of China. According to the Weibo-based leaker "Fixed Focus Digital," the backplate manufacturing process for the iPhone SE 4 is "exactly the same" as the standard model in Apple's upcoming iPhone 16 lineup, which is expected to...
iPhone 16 Pro Sizes Feature

iPhone 16 Series Is Just Two Months Away: Everything We Know

Monday July 15, 2024 4:44 am PDT by
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
bsod

Crowdstrike Says Global IT Outage Impacting Windows PCs, But Mac and Linux Hosts Not Affected

Friday July 19, 2024 3:12 am PDT by
A widespread system failure is currently affecting numerous Windows devices globally, causing critical boot failures across various industries, including banks, rail networks, airlines, retailers, broadcasters, healthcare, and many more sectors. The issue, manifesting as a Blue Screen of Death (BSOD), is preventing computers from starting up properly and forcing them into continuous recovery...
iphone 14 lineup

Cellebrite Unable to Unlock iPhones on iOS 17.4 or Later, Leak Reveals

Thursday July 18, 2024 4:18 am PDT by
Israel-based mobile forensics company Cellebrite is unable to unlock iPhones running iOS 17.4 or later, according to leaked documents verified by 404 Media. The documents provide a rare glimpse into the capabilities of the company's mobile forensics tools and highlight the ongoing security improvements in Apple's latest devices. The leaked "Cellebrite iOS Support Matrix" obtained by 404 Media...
Apple Watch Series 9

2024 Apple Watch Lineup: Key Changes We're Expecting

Tuesday July 16, 2024 7:59 am PDT by
Apple is seemingly planning a rework of the Apple Watch lineup for 2024, according to a range of reports from over the past year. Here's everything we know so far. Apple is expected to continue to offer three different Apple Watch models in five casing sizes, but the various display sizes will allegedly grow by up to 12% and the casings will get taller. Based on all of the latest rumors,...
tinypod apple watch

TinyPod Turns Your Apple Watch Into an iPod

Wednesday July 17, 2024 3:18 pm PDT by
If you have an old Apple Watch and you're not sure what to do with it, a new product called TinyPod might be the answer. Priced at $79, the TinyPod is a silicone case with a built-in scroll wheel that houses the Apple Watch chassis. When an Apple Watch is placed inside the TinyPod, the click wheel on the case is able to be used to scroll through the Apple Watch interface. The feature works...

Top Rated Comments

DaveP Avatar
86 months ago
Of course when prices increase further in Australia, that will be purely coincidental. Customers will pay for this one way or another.
Score: 8 Votes (Like | Disagree)
Defthand Avatar
86 months ago
By now, the average expected service life of electronic components should be well known. It’s ridiculous that manufacturers can absolve themselves of any liability for defective or subpar parts by declaring a warranty period of their own choosing. The warranty should be proportional to the quality level declared by the manufacturer. If Apple, for example, were to advertise that their laptops meet a defined industry specification for best-in-class parts, then Apple should back up that claim with a better guarantee. What do they stand to lose if their advertising claim is genuine? Meanwhile, a discount-minded manufacturer can declare a lower quality expectation for its product and have less liability for performance failures.
Score: 7 Votes (Like | Disagree)
b5stephen Avatar
86 months ago
I’m not sure why people think prices will go up. There is no new law here. New Zealand has had this law for decades. The difference is that Apple now has internal policies that fully recognise the Consumer Guarantees Act instead of consumers needing to bring Apple before a tribunal each time it disagrees with what a ‘reasonable’ period of time means.
Score: 6 Votes (Like | Disagree)
urtules Avatar
86 months ago
This shouldn't be a problem for Apple because I never had problems with Mac in a first 4-5 years, but rest of PC industry going to struggle.
Score: 4 Votes (Like | Disagree)
Fiachers Avatar
86 months ago
Of course when prices increase further in Australia, that will be purely coincidental. Customers will pay for this one way or another.
Give me a break. In Ireland, they don't even cover two years as per EU law, and the prices are already unbelievably exorbitant, regardless of taxes, import charges and other factors. They should follow local laws and people should stop bitching about it and making excuses.
Score: 4 Votes (Like | Disagree)
tzm41 Avatar
86 months ago
I believe what consumers need is choice and best prices, US has lowest prices for any Apple products, thanks to lack of regulations.
Wait you sure? http://www.telegraph.co.uk/technology/2017/09/14/much-does-iphone-x-cost-around-world/ says otherwise. Japan and HK have them cheaper (unless you live in a state without sales tax).
Score: 3 Votes (Like | Disagree)